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wix Wix Team

When moving from your Desktop Editor to your Mobile Editor, third-party apps that are not mobile-ready will be hidden automatically. These apps have not yet been optimized for mobile and therefore will not display correctly on your mobile site.
 

To add any of these apps back to your site: From the left side of the Mobile Editor, click the Add icon > click Hidden Items > click the eye icon next to the relevant element.


Note: The apps which have been optimized for mobile sites can be found under the Mobile Optimized section of the Wix App Market.
 

Click here for more information about the Mobile Editor.

Replies(23 replies total)

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  • quita2277

    Replied by quita2277 August 8, 2014

    I used the Iframe app to embed my website. On the mobile version it is off the grid. When I try to bring the website up on my mobile device my wix website will not display the window that pops up on my mobile device say to publish my site which I have done several times.

    • Gan Wix Team

      Replied by Gan August 8, 2014

      Hi Quita2277,

      Thank you for contacting us.

       

      Please specify which of your sites is the one you are experiencing difficulties with, in order for us to assist you better. 

       

      Thank you for your cooperation in resolving this issue.

      Best, Wix.
  • mamawolf9013

    Replied by mamawolf9013 July 23, 2014

    I am using the Etsy Shop app, which works perfectly for desktop use so far.  However it shows up as an obnoxious, blank white box on mobile, with a link, "Visit Etsy Shop" or something of the like, linking to a "test" Etsy page rather than my own.  If the app doesn't work on mobile, I'd MUCH rather have it hidden like other non-mobile-optimized apps apparently do.  How can I fix this, or at least replace the box (with a link to the shop mentioning that the embedded shop is available on desktop)?  I don't want to have to delete it from the desktop version just to make the mobile better!  Please help!

    • Nika Wix Team

      Replied by Nika July 24, 2014

      Hi,

       

      Thanks for contacting Wix Support.

      You can hide the Etsy Shop from Mobile view by clicking (on the Mobile Editor) Pages (that are on the left tab) > Etsy Shop > Hide from Mobile view.

      If you need anything else, feel free to contact us.

       

       

      Nika.
    • Alon - WIX team Wix Team

      Replied by Alon - WIX team July 24, 2014

      you can hide the "Etsy" page from the mobile version like so:

      Alon - Wix Team
  • wconnelly

    Replied by wconnelly July 18, 2014

    I chose to NOT publish my site with the mobile optimized view. The apps work on a mobile device. However, The page is off. All of my content has shifted to the right of the screen as if its off the page. I can't figure out how to prevent this. 

    • Niv Wix Team

      Replied by Niv July 19, 2014

      Hi,

       

      Thank you for contacting Wix support.

       

      I checked your site, however I didn't experience any issues viewing it on my mobile device. In addition, I noticed that you have published your site with the mobile optimized view.

       

      To avoid confusions and further assist you, please provide us with your mobile device's model, operating system's version, browser you are using and  a screenshot. You can find step by step instructions here .

       

      Thank you for your cooperation,

      Niv, Wix Support
  • nancats2017

    Replied by nancats2017 June 26, 2014

    Calendar not displaying on mobile site

    Now that the calendar version has been updated, the calendar itself not longer appears on the mobile version of the site. It shows up on desktop, just not mobile. Is there a fix for this?

    • Niv Wix Team

      Replied by Niv June 27, 2014

      Hi,

      I merged your ticket here, so you can receive more information and updates regarding this matter. Please refer to the best reply above.

       

      If you have any further questions, please let us know.

      Kind regards, 

      Niv, Wix Support
  • sodamassage

    Replied by sodamassage May 22, 2014

    Hello

    I have put the App SimplyBook on my WiX website but, on the mobile version it appears :

    we are sorry this content is currently not optimized for mobile view

    So I have asked SimplyBook how comes and they suggest to put a Javascript, but this is not working either.

    Can you help me further ?

    Thanks in advance,

    Sophie

    • Ron Wix Team

      Replied by Ron May 22, 2014

      Hi,

       

      Unfortunately, this app is not optimized for mobile use at the moment.

      Let us know should you require further assistance.

       

      Ron, Wix Team
  • bilboaph

    Replied by bilboaph April 25, 2014

    Hi there i have my google calender set up on my website so that bands can see whats free , it comes up alright on my computer but not i iphone , is there a reason for this , many thanks 

    • nitzan

      Replied by nitzan April 25, 2014

      Hi,

      Unfortunately the Google calendar app is not mobile optimized.

      Please see the best reply above for more information.

      Please don't hesitate to contact us for any further help.

      All the best, Nitzan - Wix support
  • davidplues

    Replied by davidplues April 7, 2014

    I too am a premium member and my google database will not work on tablets

    Unless this is fixed  I will go elsewhere - wix will need to add another database which will work

    or get google to update their software

    guitarvids100

    • Jo

      Replied by Jo April 8, 2014

      Hi davidplues.

      I understand your frustration, but currently Google Drive is not yet mobile ready. 

      I forwarded your request to those in charge of the app market. 

      Your feedback is really important to us! 

       

      Thanks,

      Jo

      Wix Team

  • invincigirl

    Replied by invincigirl March 22, 2014

    The poll app was working in the mobile version on my site yesterday. Now suddenly, IN THE MIDDLE OF A CONTEST! it has stopped working on mobile. Can you please tell me how to fix this?? 

    Thank you! 

     

     http://www.pitbullglobal.com/

    • SHachar

      Replied by SHachar March 22, 2014

      Hey,

       

      I'm sorry for your frustration, please note that Wix provides support to 'in-house apps'. In order to get support for your issue- please provide us with the app's name and we will contact you to it's support

      SHachar G. Wix Customer Solutions
    • invincigirl

      Replied by invincigirl March 23, 2014

      The app is "Poll" and I sent them a request for help on FRIDAY... it's Sunday and I still haven't gotten a response. There app has damaged a contest I spent weeks setting up and promoting. Our traffic between the 1st and 2nd round of the contest dropped off dramatically due to people not being able to vote via mobile.

      The app show up in the mobile editor as not being hidden, however it doesn't actually show up in the actual view. I've moved every element to make sure it's not hidden under something. It just simply does not show up any more and it did during the first phase of the contest. If there was another app or option available I would immediately change.

      I am furious - weeks of work wasted because this app doesn't work as promised, and is completely unsupported. Not to mention the damage to the reputation of my site. 

    • Ritti Wix Team

      Replied by Ritti March 24, 2014

      Hi,

      Please note that the "poll" app is not mobile optimized. That means it has unstable behavior within mobile devices.

      However, please let us know on what page and location you have the poll so we can take a closer look.

      Thank you.

      Best, Ritti
    • invincigirl

      Replied by invincigirl March 24, 2014

      It's the Pitbull Fan Contest round 3 page (showing on the menu of PitbullGlobal.com) 

      The app shows up in the items list of the mobile app however it does not show up on the actual page. I have moved all the large elements to check that it wasn't hidden behind any of the pictures. The app worked just fine on the 1st round of the contest. 

       

    • Or Y Wix Team

      Replied by Or Y March 25, 2014

      Hello,

       

      Please note that for questions about the app functionality on mobile, please contact the Poll app support. Apart of that, we have no control over apps that are not in-house app.

       

      Please contact us should you need any further help.

      All the best, Or
    • invincigirl

      Replied by invincigirl March 25, 2014

      Thanks, I appreciate your quick response. I have contacted that app directly and it's now been 4 days with no response. I'm pretty much done with them and their unprofessional behavior. Are there any other options you can recommend? Or can you think of a different way I can handle the rest of the contest? we still have one prelim round and then the finals to go. I anticipated this contest driving a lot of traffic to my site, but the lack of mobile functionality has really damaged our response. 

      Any support or suggestions you can give me would be greatly appreciated.

      Thanks! Tori 

    • Elia Wix Team

      Replied by Elia March 25, 2014

      Hi Tori,

      I've noticed you've hidden your 'Poll' object on your mobile optimized view of your site.

      To enable it please select the mobile edit view > hidden items > select 'show' next to the 'poll' object (illustration below:)

       

      If the issue persists, please let us know,

      Elia - Wix Support
    • invincigirl

      Replied by invincigirl March 26, 2014

      Elia - thank you for your help I genuinely appreciate it. I have actually done that several times. I unhide it, however cannot find it on the page. I have even moved all the large elements to be sure it wasn't behind them. It doesn't show up. then a while later it shows up on the "Hidden" list again. 

       

    • Dean Wix Team

      Replied by Dean March 26, 2014

      Hey,

      I was able to add the poll apps on all the contest rounds pages, is there any where else you would like to add the poll app to?

      I have saved the changes but did not publish them, please review the pages and adjust the poll's location if needed, once you are happen please just publish the site for the changes to appear on the live site.

      Let us know if you need further assistance.

      All the best, Dean - Wix Team
  • warmerdesignsllc

    Replied by warmerdesignsllc March 18, 2014

    ecommerce app not mobile optimized

    My Store page does not show up when accessing from a Mobile Device. It says the content has not optimized for mobile view even though we have selected it in the editor and published it. We are using go daddy for hosting but with wix name servers...Is there additional setup up needed to get the mobile portion functioning? Thanks! 

    • Anat Wix Team

      Replied by Anat March 18, 2014

      Hey,

       

      I added your query to the relevant thread.

      Please see the best reply at the top of this thread and let us know if you have any further questions.

      Thanks,

      Anat - Wix Team
  • mtnowen

    Replied by mtnowen March 11, 2014

    customize restaurant menu on mobile

    I've chosen the center aligned restaurant menu style for my desktop version. In mobile, it changes to the dish title on the left, price on the right and description below. The problem is my prices and dish titles are long and not all fit in one line.

    I'd like to shift the price below the dish title, only in the mobile view. Is it possible to change the menu layout in mobile to a custom version?

    Screenshot attached for reference. Thank you

    Matt

    • Tal Wix Team

      Replied by Tal March 11, 2014

      Hi Matt,

       

      I've merged your question with the related thread.

      For more information, please check the best reply at the top of this page.

       

      Please inform us whether you need any further assistance.

      Tal, Wix Team
    • mtnowen

      Replied by mtnowen March 12, 2014

      Hi Tal,

      This doesn't really answer my question. I'm not using any apps - I'm using the Wix restaurant menu layout. Should I just do this in text boxes instead?

       

      Matt

    • nitzan

      Replied by nitzan March 12, 2014

      Hi Mat,

      First i want to say that you have a beautiful site :)

      Second , unfortunately the mobile view has fewer options than the desktop view right now.

      So I can suggest you to do what you already wrote in your second comment, use text boxes instead.

      don't hesitate contacting us with any other issues.

      Best,

      Nitzan

      All the best, Nitzan - Wix support

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