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wix Wix Team

The Optimized Mobile View will appear on smartphone devices only. Tablets and iPads will show your desktop HTML site.

 

For more information about the Optimized Mobile View for smartphone devices, click here.

Replies(12 replies total)

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  • arnilsson

    Replied by arnilsson May 26, 2014

    Hi. My site works on a PC and an iphone but does not appear on my ipad. Please explain why this is so as it is extremely frustrating when you are trying to deliver a professional website.

    • Or Y Wix Team

      Replied by Or Y May 26, 2014

      Please note, your site is up and running on the iPad I check it with:

       

       

      Please elaborate - what type of iPad are you using?

      Thank you in advance.

      All the best, Or
    • arnilsson

      Replied by arnilsson May 26, 2014

      I am using an ipad 3.

    • Or Y Wix Team

      Replied by Or Y May 26, 2014

      Please provide us with a screenshot of what you see on your iPad when attempting to load your site.

       

      1.  Hold down the power button at the 'top' of the iPad.

      2.  While holding down the power button, quickly press the screen button at the bottom of the pad.

      http://2.bp.blogspot.com/_WfteWXWybEI/TEwS96SIFsI/AAAAAAAAAlI/fDjkAljgatw/s1600/ipad_frontal.jpg

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      All the best, Or
  • sapientsoap

    Replied by sapientsoap April 10, 2014

    Mobile Site Does Not Work On Android

    My Wix Site is connected to the web and the mobile app is enabled.  It works well on Iphones and some android products, but android tablets will not show my page.  The format is also different on Android.  

    How do I connect my mobile site to all mobile units?

     

    Thanks,

    • Morgana Wix Team

      Replied by Morgana April 10, 2014

      Hi,

       

      as you can read in this thread, the version that you will see on tablet is the desktop view.

       

      Cheers,

      Morgana Wix Team
  • bbyaperire

    Replied by bbyaperire March 19, 2014

    Wix Team.  My site, 24footwear.com only shows up as the mobile version on any iPad or tablet that I've tested it on.  Can someone please help me fix this.  :(

    • Natty

      Replied by Natty March 20, 2014

      Your site is flash and ipad does not enable flash, therefore your mobile site is showing up. 

      Apple devices (iPod, iPads and iPhones) do not support flash, however Mac computers do.

      This is a decision by Apple and we don't have any influence on that.

       

       

      You can create an HTML5 site that would show both on PC and mobile devices and ipads. 

      You can create your HTML site now by clicking 'Create' and choosing an HTML template. For more information on how to get started, click here.

    • bbyaperire

      Replied by bbyaperire March 20, 2014

      Thank you very much, Wix Team.

      One more question.  Once I've created the HTML5 version of my site, will I be able to disable the Flash version of my site and switch it over to the HTML somehow?  Or is this something that you can do for me?

      Otherwise, if given the proper instruction, I can do it myself.  Please advise.

    • Alina Wix Team

      Replied by Alina March 20, 2014

      Hey, 
       

      You can move your premium status to your new HTML site, simply click on "Packages" on the top bar on your "My Account" tab -> Click on "Transfer" under "Wix Site" -> choose the site you want the premium status to be transferred to.


      Please note that you will have to attach your domain to your updated site. You can do it via the Domain Manager when clicking on "Domains" on the top bar on your "My Account" tab -> Click "Manage" next to your domain -> Click "Change" next to "Wix Site" and choose the relevant site.


      Please let us know should you require any further assistance. 

      Thanks, 

      Alina, Wix Support Team
  • blevehymn

    Replied by blevehymn March 18, 2014

    how do I add an image other than the favicon for a shortcut to my mobile site om my ipas?

    I am trying to make it possible for people to add a shortcut to their ipad home screen without the image being blurry. Right now the shortcut shows up with the favicon but it is too blurry. I heard there is a way to alter the image the ipad uses as a shortcut. Can you help me?

  • ingbulnes

    Replied by ingbulnes March 5, 2014

    How do I disactivated the mobile version of my web?

    • Eyal Wix Team

      Replied by Eyal March 5, 2014

      Hey ingbulnes,

       

      To turn off the mobile optimized view of your site, go into your Mobile Editor > Mobile Settings > Mobile View and click the toggle bar next to Display Optimized Mobile View. Find more information on the Mobile Editor here.

       

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • ellycomms

    Replied by ellycomms February 8, 2014

    Hi

    I need help. Neither my PC site nor my mobile site are appearing on my ipad? And the formatting on my smart phone is all messed up - even though I have optimised it per the suggested process.

    Any suggestions - particularly re the ipad?

     

    • Tal Wix Team

      Replied by Tal February 9, 2014

      Hey ellycomms,

       

      I checked your beautiful site on both mobile and ipad and it looks great.

      Please provide us your devices OS and browser versions and add a screenshot of the problem, so we'll be able to further investigate this issue.

       

      Thank you for your reply, we're waiting for your reply.

      Tal, Wix Team
  • ellycomms

    Replied by ellycomms February 7, 2014

    Site not appearing on IPad

    Hi my site works on a PC, sort of works on an android phone (text overlaps buttons) and won't appear at all on my ipad. What am I doing wrong?

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support February 8, 2014

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      If the issue persists, Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Dror - Wix Team
  • oakbrookwellness

    Replied by oakbrookwellness January 10, 2014

    Hi,

    I read the above complaint about I Pad users and mobile users and saw that if someone searches my website on an I Pad or mobile device, they will not see my website.  Is this going to be changed?  Please let me know what I can do to see the website on an I Pad.  The same version that I would get from searching on a computer. 

    Sabrina Gosmire

    www.oakbrookwellness.com

    • Eyal Wix Team

      Replied by Eyal January 10, 2014

      Hey Sabrina,

       

      Please note that the iPad and other tablets will display your regular, desktop HTML5 site and not your mobile site. 

       

      If you are experiencing any issues with your site on tablets or mobile phones, please be sure to let us know!
      Thank you,

       

      Eyal, Wix Customer Support Team
    • oakbrookwellness

      Replied by oakbrookwellness January 15, 2014

      I pad showed the mobile version of the website not the oakbrookwellness.com version from the desktop. 

    • Nat

      Replied by Nat January 15, 2014

      Hey,

       

      Your site uses the older Flash editor. Apple device do not support Flash, and therefor can only display the mobile site.

      Please note that using an older technology, such as Flash, is less recommended. 
      HTML is a much superior technology which offers numerous advantages. 
      The most important one is that FLASH is not supported by Apple devices (iPhones, iPads etc), so people trying to visit your site from Apple devices will not be able to view the full site. 
      Other advantages include: 
      1. Better SEO (the technique used for ranking and finding your site in search engines such as Google and Bing). 
      2. App Market (wonderful array of 3rd party applications to enhance your website and provide useful tools for you). 
      3. HTML is faster 
      4. Site history (the option to revert the site in case you made a mistake)

      5. An amazing new mobile editor and the Mobile action bar

       

      To start your own HTML site, please click here.

       

      HTML is a cutting edge technology which we are working to enhance and improve all the time, and add new and exciting features! 

      Please don't hesitate to contact us again. Nat
  • longisland

    Replied by longisland July 3, 2013

    Hey guys, i have a question about HTML5 transitions on tablets. If you go to most HTML5 websites which have transitions from each page, they work the same way on a tablet/ipad. Apples website a perfect example of the HTML5 transition effects working great on tablets, as well as a slew of other small business pages. Is wix working on making the tablet experience better? I didn't think there was going to be a difference. I thought gallery transitions and page transitions would be the same on tablets as notebooks/PC's. Why do the transitions not work for a wix site on tablets? 

    • Rapido Wix Team

      Replied by Rapido July 3, 2013

      I am not sure I understand. Can you please elaborate on the transition issue you are having on iPads?

  • thepiedpiper86

    Replied by thepiedpiper86 March 25, 2013

    By the way, why does your site show a live preview of how the mobile optimised site looks like on ipad and why isn't it redirecting to the mobile site when actually viewed on an iPad?!?!?!?!?!?!?!?!?

    • Adam E. Wix Team

      Replied by Adam E. March 25, 2013

      Hi,

      This is for "historical" reasons. iPads used to be redirected to Mobile Site versions, but due to their high preformance capabilities and popular demand this has been changed so that iPads now access full sites.

       

      If you need any further assistance please let us know.

      Thanks,

      Adam, Wix Support
    • thepiedpiper86

      Replied by thepiedpiper86 March 25, 2013

      Can you please explain Wix?????

    • thepiedpiper86

      Replied by thepiedpiper86 March 25, 2013

      So this is actually possible to redirect my full site to my mobile site when viewed on an iPad??

      What is the point of rolling out a product when it isn't fully developed just on the basis of 'popular demand?'

      Isn't the whole point of having a mobile optimised site is to ensure that the site visitor isn't viewing parts of the full site that isn't functional?

      Surely you can provide me coding or I can attain html coding of some sort to be able to amend this?

      If so, what type coding would I be looking at researching to make this happen if Wix isn't willing to help me??

    • Adam E. Wix Team

      Replied by Adam E. March 25, 2013

      Hi,

      Unfortunately these are system-wide settings and cannot be altered on a case-by-case basis. 

       

      Since our Mobile Sites are currently very basic, and many people use the iPad as they would a laptop or PC, and not as they would use a mobile phone, we've changed the default settings for the iPad to view full sites instead of their mobile versions. 

       

      Unfortunately it isn't possible to directly alter the HTML coding of your Wix site, especially a complicated application such as the eCommerce store.

       

      If you need any further assistance please let us know.

      Thanks,

      Adam, Wix Support
    • thepiedpiper86

      Replied by thepiedpiper86 March 25, 2013

      Well can you tell me why the eCommerce store pictures flatten themselves when viewed on a tablet such as an iPad? If my eCommerce site is not fully working due to a Wix error, then I would like Wix to provide me with a credit until a solution (or update) occurs to rectify the matter.

       

    • Leah Wix Team

      Replied by Leah March 25, 2013

      What do you mean by 'flatten'? 

       

      Please provide us with a screenshot of the problem. To do so:

       

      1.  Hold down the power button at the 'top' of the iPad or your iPhone.

      2.  While holding down the power button, quickly press the screen button at the bottom of the pad.

      http://2.bp.blogspot.com/_WfteWXWybEI/TEwS96SIFsI/AAAAAAAAAlI/fDjkAljgatw/s1600/ipad_frontal.jpg

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Sincerely, Leah Wix Team

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