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Sharon

Wix mobile sites are currently supported by the following devices:

- iPhone running iOS 6 and 7

- Android (2.4 and older is NOT supported)

- Windows phone

Replies(96 replies total)

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  • Chloé Wix Team

    Replied by Chloé July 1, 2014

    Hi microtechgroup,

     

    I am sorry to hear that you are experiencing difficulties.

     

    I transfer your question to the relevant subject, you will find your answer in the blue box. 

     

    Have a nice day :)

     

     

     

     

    Pensez à vous abonner à notre chaîne Youtube pour visionner tous nos tutoriels : https://www.youtube.com/channel/UCy7ONifkKb8_cWLWgjub7Mg
  • microtechgroup

    Replied by microtechgroup July 1, 2014

    My mobile site shows blank page!

    Hi there,
    Its been few days I have been using wix and working on to create http://microtechgroup.wix.com/nepal. The website is loading fine on my desktop but I am having problem to browse it on my symbian phone, I get a blank page (but title address of my website is shown on tab). I tried it to open on another android phone then it loaded the web version instead of mobile version. One of friend was also complaining me that the website is not loading on his android phoane. I wanted to know if symbian phones are not compatible to browse wix mobile sites or is there any problem with my website. I tried to browse few other wix websites too and got the same blank page. 
    Waiting for reply!
    Thanks! :)

  • l43113

    Replied by l43113 June 25, 2014

    Hi,

    I am experiencing problems viewing my mobile website, http://l43113.wix.com/okobojientertainment from a phone. My website displays its mobile view when I am using my iPhone 5, but my friends who have Android (Samsung) phones don't see the mobile site....they see the full website. I have my Wix website linked to the app called Layar. It is an augmented reality app that allows a person to scan an object, in this case a little business card, and then it will take them to a site. The site that it takes them to is my Wix site but I want only my mobile view to be available for viewing. Can you please assist me in answering why my mobile site appears when using an iPhone but Android phones do not default in showing the optimized mobile viewing of my site.

     

    Thank you!

     

    • Ron Wix Team

      Replied by Ron June 26, 2014

      Hi,

       

      In order for us to investigate and assist, please specify the name of the site in question as you have more than one in your account.

       

      Ron, Wix Team
    • l43113

      Replied by l43113 June 26, 2014

      Hi, sorry about that! It is the site named Okoboji Entertainment...the first (top) one listed on my account.

      Thanks!

    • Ilia Wix Team

      Replied by Ilia June 26, 2014

      Hi,

      Using my Nexus 5 running Android 4.4.4 and encountered no issues.

      Please ask the users what browser they are using on their phone.

      In addition, what is the link that users receive from the scanner app? it may be different from your site link and the reason for the issue.

       

      Best regards

      Ilia - Wix Support
    • l43113

      Replied by l43113 June 26, 2014

      Okay, so we tried entering the full URL address for my Wix website in a browser on a Samsung Galaxy phone and it took us to my mobile site just fine; yay! However, no one is ever going to be viewing my Wix site that way. They will only be accessing it through the app called Layar. In my Layar program I have a web link that users click on that takes them to my Wix site. The URL address that the button in Layar is linked to is "http://l43113.wix.com/okobojientertainment". When Samsung Galaxy users click on the button to take them to my site it displays the full website and doesn't default to the mobile view. But yet the mobile view worked just fine when we manually entered in my site address on their phones. Suggestions? Thanks!

    • Ilia Wix Team

      Replied by Ilia June 28, 2014

      Hi,

      I've accessed your site via the address you sent us, not through the address in our logs and it loaded just the same. Can you please tell us what browser you are using to do that?

       

      Best regards

      Ilia - Wix Support
  • lanyon319

    Replied by lanyon319 June 16, 2014

    Hey guys just wanted to let you know that fire fox for android doesn't work well with mobile view

    • Ron Wix Team

      Replied by Ron June 16, 2014

      Hi,

       

      Please specify the exact version of your Firefox on your mobile device, which mobile device you're using and it's OS in order for us to investigate and assist.

       

      Ron, Wix Team
    • lanyon319

      Replied by lanyon319 June 19, 2014

      Hey To you reply,

      My phone is a HTC Evo 3D

      Android Version 4.0.3

      HTC Sense version 3.6

       

      Thanks Lachie

    • Rony Wix Team

      Replied by Rony June 19, 2014

      Hi Lachie,

       

      First of all, thanks for the notification. 

       

      It will be very helpful if you will provide us with a screenshot of the problem. For instructions on how to take a screenshot, please use this link.

       

      Best Regards, 

      Thanks, Rony Customer Solutions
  • webma9133

    Replied by webma9133 June 2, 2014

    Hello, 

    I have problems with certain phones can not enter my entire website (www.ejderstedts.se yes, I am aware that there is a lot of data) for some can see everything while others only see the header. 

    We have tested with several different mobiles and some work error free and others not, we have also seen that these mobiles are of newer kinds (up to 2 years old models with both 3G and 4G) is updated to the latest vertionen both the operating system that the browser app . 

    We currently disabled mobiloptimeringen because we do not have time for it, so we are letting any visitor entering the regular site no matter the media (tablet, phone, computer), but we want to be self-evident to all who wish to visit our website shall see it, and not just the header 

    What to do? 

    Sincerely 

    Hampus G.

    • Nati Wix Team

      Replied by Nati June 2, 2014

      Hey webma9133,

       

      Thank you for contacting Wix support.

       

      Please note that I was unable to recreate the issue as your mobile site loaded properly on my end with the Optimized Mobile View version (turned it back off):

       

      First, please note that Android devices 2.4 or lower and Windows Phone are not currently supported by the Optimized Mobile View.

       

      If you are using a supported device, please clear your browser's cache and check again.

       

      For instructions on how to clear browser's cache on an Android device, click here.

      For instructions on how to clear browser's cache on an iPhone device, click here.

       

      Please also try and use different browsers, internet connections and devices.

       

      If the issue persists, please provide us with your mobile device's model, operating system's version and the browser you are using.

       

      If possible, please include a screen shot of the screen as well. 

       

      Thank you.

      Best Regards, Nati - Wix Support Team
  • MRS. JESSIE'S BOUTIQUE

    Replied by MRS. JESSIE'S BOUTIQUE May 29, 2014

    I'm also experiencing problems viewing my website www.mrsjessiesboutique.com optimized for mobile. I used a website to check what my website will look like and it is impossible to use it on the following: 
    Apple iPhone 5
    HTC ONE
    Nokia Lumia 920
    Samsung Galaxy Y
    Google Nexus 7

    Thank you, 

     

    Jessica

     

    • Or Wix Team

      Replied by Or May 30, 2014

      Hi,

       

      Your site looks fine one my end Using an iPhone 5S. 

       

      Is your site not viewable at all from these devices or does it appear strange? 

      Also, what do you mean exactly by using a website to check what your website will look like?

      All the best, Or - Wix support team.
  • stephencaple

    Replied by stephencaple May 24, 2014

    Why is Wix sites not compatible with Window Phones? Which I have. 

    • Ritti Wix Team

      Replied by Ritti May 25, 2014

      Hi,

      We are sorry for your inconvenience. Currently windows mobile devices are not supported. We hope that we will be able to support it in the future.

      Thank you!

      Best, Ritti
  • shayb7 Wix Team

    Replied by shayb7 May 24, 2014

    Hey,

     

    Please note that I was unable to recreate the issue as your mobile site loaded properly on my end with the Optimized Mobile View version.

     

    First, please note that Android devices 2.4 or lower and Windows Phone are not currently supported by the Optimized Mobile View.

     

    If you are using a supported device, please clear your browser's cache and check again.

     

    For instructions on how to clear browser's cache on an Android device, click here.

    For instructions on how to clear browser's cache on an iPhone device, click here.

     

    Please also try and use different browsers, internet connections and devices.

     

    If the issue persists, please provide us with your mobile device's model, operating system's version and the browser you are using.

  • stephencaple

    Replied by stephencaple May 24, 2014

  • Dr. Zoidberg Wix Team

    Replied by Dr. Zoidberg May 20, 2014

    Hi!

     

    I just checked your site and I can see that your mobile version is on and you can see it on mobile

     

     

    What do you see when you open your site via mobile device? Can you send us a screenshot?

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