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wix Wix Team

If you are experiencing the following issues, please post in this thread and include the site you are experiencing this issue with.
 

Error 21060 - If you are experiencing this issue, please post in this thread.

Error 21062 - If you are experiencing this issue, please post in this thread.


The editor freezes when switching to the mobile editor

We apologize for the inconvenience and appreciate your patience and understanding.

Replies(56 replies total)

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  • jenagreenmarket

    Replied by jenagreenmarket April 20, 2014

    My mobile page's "About" section is not picking up everything in the "Founder" section. One is correct and the other is a blank box. Please help me figure out how to fix this problem.

    • Dean Wix Team

      Replied by Dean April 20, 2014

      Hey,

       

      I was able to locate the issue you were describing and I've fixed it, the text displays properly now.

       

      When moving from your Desktop Editor to your Mobile Editor, certain objects and apps may be hidden automatically.

       

      You can add these objects back to your site by clicking the eye icon from the left side of your Editor to open Hidden Items. Click here for more information about the Mobile Editor.

       

      Let us know if you need anything else.

      All the best, Dean - Wix Team
  • wilmabotes

    Replied by wilmabotes April 16, 2014

    Please help me. my website loads very slow and my clients have to wait far to long between pages and when they click on a link the browser does not show that it is working and after a 1 to 5 min the page opens...why is this and please fix this plus my mobile sit is not working...can i please put a button on my site to redirect desktop site to mobile site? because my tablet had open on mobile site a few weeks ago but then there were a button to go to desktop site and from there on i can not go mobile again and the desktop view doesnt go to other pages...it only stays on frontpage on my tablet...how do i put a mobile button on my site. please help.

    thanks

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support April 16, 2014

      Hi,

      Your pages are extremely long - and they embed alot of third party cotent from other pages - this embedded content takes time to load. They also include many images. I'd recommend to use lists and item pages to spread the content  around instead of having it in a single page. 

      The List Builder allows you to create and manage lists on your site.  Click here for more information or watch the video below.  

       

      Regarding the mobile view - it is currently only optimized for mobiles - on tablets the desktop site will show up - this currently cannot be changed, 

       

      Dror - Wix Team
  • luzork

    Replied by luzork April 10, 2014

    Hello, my site does not show mobile on Android. Twice is found correct, but otherwise is always open the original page. Here is the link: LINK
    I hope you understand my angelščina is poor. 
    good day, Met

    • Dr. Zoidberg Wix Team

      Replied by Dr. Zoidberg April 10, 2014

      Hi Met!

      Thank you for contacting us regarding this issue.
       

      I have checked your site and, from my end, your site is up, running and looks great. I have attached a screenshot to demonstrate: 



      Please clear your browser's cache. You can find step by step instructions here.


      If you continue to experience this issue, please let us know.

  • aaaearrings

    Replied by aaaearrings April 3, 2014

    Hi, is it possible to use finger to enlarge photo from iphone if my site is published with “Enable an optimized Mobile view of my site”?

    My website is http://perfiximage.wix.com/product and currently I disable the  “Enable an optimized Mobile view of my site” in order to be able to enlarge photos.

    Thanks.

    Anthony Lee

    • Tal Wix Team

      Replied by Tal April 3, 2014

      Hi Anthony,

       

      Using the Mobile optimized view you can only enlarge images in a gallery.

      You can do it by opening the Gallery Settings and under When clicking on image, selecting Enter expand mode.

      Click here for more information regarding the Optimized Mobile View.

       

      Have a great day,

      Tal, Wix Team
  • androiddating

    Replied by androiddating March 31, 2014

    Hello my website can be accessed with my Iphone, unfortunately the size is all wrong as it only covers the central area of the screen making it visually very small, any suggestions?

    The website is: androiddating.com

    • Barrios Wix Team

      Replied by Barrios March 31, 2014

      Hi,

       

      Please note that you do not have a domain connected to your site. Please contact your Domain host for further assistance. 

       

      Many thanks, Barrios
    • androiddating

      Replied by androiddating March 31, 2014

      ok solved

       

  • dbsproductions

    Replied by dbsproductions March 28, 2014

    Why wont my videos play on mobile devices?

    • shayb7 Wix Team

      Replied by shayb7 March 29, 2014

      Hey,

       

      I have just accessed your mobile site using an iPhone 4 device and was able to view your videos properly.

       

      First, please note that Windows Phone and Blackberry are not currently supported by the Optimized Mobile View.

       

      If you are using a supported device, please clear your browser's cache and check again.

       

      For instructions on how to clear browser's cache on an Android device, click here.

      For instructions on how to clear browser's cache on an iPhone device, click here.

       

      Please also try and use different internet connections and devices.

       

      If the issue persists, please let us know exactly what happens when your'e trying to view your videos and provide us with screenshots exemplifying the issue so we could better understand and further assist. You can find step by step instructions here.

       

      Please also provide us with your mobile device's model, operating system's version and the browser you are using.

  • milmurch

    Replied by milmurch March 26, 2014

    My site does not pick up the text from the About section and Testimonials section inside the box in mobile. it does show, but ouside the box and therefore is not editable. Can you help?

    • Gat Wix Team

      Replied by Gat March 26, 2014

      Hey,

      Please note, in order to assist you better, we need to try and recreate the issue.

      Please provide more information.

      To which one of your sites are you referring? And on what page can we see the issue?

       

      Thank you for your cooperation and we await your reply.
       
      Gat Wix Team.
  • sajel1

    Replied by sajel1 March 20, 2014

    My header is not adjustable nor can I edit it or the location of the menu. They are completely messed up in the mobile site...how can I fix?

     

    • Tom Wix Team

      Replied by Tom March 21, 2014

      The Menu was located right on the border between the Header and Page which is what was making it un-clickable in the Editor. I adjusted the Header's height and made it a slight longer and you can now click on the Menu from the Editor:

      Please note that I did not Publish your site. 

       

      If you require any further assistance in the future please don't hesitate to contact us again.

  • jptv49

    Replied by jptv49 March 18, 2014

    At the moment my mobile website opens in a very small layout on my phone (Samsung Galaxy Note 2) My other website fits normally, but this website is very small.

     

    How can I fix this?

     

    Here is a screencapture:

     

    • Dean Wix Team

      Replied by Dean March 18, 2014

      Hey,

      I have noticed that you have posted several questions for the same issue.

      We have answered your question here before.

       

      All the best, Dean - Wix Team
  • sktomeg

    Replied by sktomeg March 10, 2014

    Mobile Editor seems ok except everytime i open site on a mobile device it doesnt open the "home" page. It's not a big problem but how can i set a default page to open in mobile editor?

    • Tal Wix Team

      Replied by Tal March 10, 2014

      Hi,

       

      Your account contains more than one site. Please provide us the name of the site you're referring to, so we'll be able to further assist.

       

      Thank you for your cooperation,

      Tal, Wix Team

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