Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

It is not possible to delete or unpublish the mobile version of your Wix site as this version is simply a different viewing mode of your desktop site.

 

Currently, there are two options for your mobile site:
The Pre-Optimized View: Displays the desktop view of your site on mobile, with no changes.
The Optimized Mobile View: Creates a mobile compatible version of your site, which offers you a variety of options to make your site easier to use on mobile (recommended).

 

To switch between these options: From the top left of the Editor, click the Mobile icon to open the Mobile Editor.

From the left of the Mobile Editor, click the Settings icon > click Mobile View > use the toggle button to switch between the Pre-Optimized View (red) and the Optimized Mobile View (green).

 

If you were referring to our previous mobile site solution, please follow the instructions below to delete it.

 

To delete your mobile site: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > under Handy Shortcuts, click Show More > click Delete Mobile Site.

Replies(148 replies total)

Show my replies first
  • ChicagoPhotographer1

    Replied by ChicagoPhotographer1 2 days ago

    How do I edit my mobile site?

    My mobile site does not show up under "My Sites". There is no mobile icon. I have outdated info that I need to update.

    • Or Y Wix Team

      Replied by Or Y 2 days ago

      Hello,

       

      The option to create a Wix Mobile site using the old mobile Editor is no longer available. If you wish to create a site which is mobile compatible, we highly recommend that you rebuild your site using the HTML Editor.

       

      Wix HTML sites are, by default, mobile friendly and the HTML Mobile Editor automatically creates a mobile optimized version of your site from the contents of your desktop HTML site.

       

      You will have full control over your mobile content and display from within the HTML Mobile Editor, including the ability to hide and modify content within your mobile site.

       

      To begin creating your HTML site, click here.

       

      If you have already created a Wix Mobile site using the old mobile Editor, you can edit it as follows: Sign in to your Wix account > next to the relevant site, click Manage Site > under Handy Shortcuts, click Show More > click Edit Mobile.

      All the best, Or
  • CapillaCR

    Replied by CapillaCR 3 days ago

    Why my mobile site does not update when I update the desktop site?

    As I go to the mobile site i get an old version of the page. When i go to the desktop site i get the most updated version.

    • Ritti Wix Team

      Replied by Ritti 2 days ago

      Hi,

      To delete your mobile site: Sign in to your Wix account > click My Sites > next to the relevant site, click Manage Site > under Handy Shortcuts, click Show More > click Delete Mobile Site.

      The default site for your mobile site will become your desktop design.

      Best, Ritti
  • rhythmvandals

    Replied by rhythmvandals July 13, 2014

    HELP! I have the same problem with trying to find the "delete mobile site" section. Can you please disable the mobile site option for www.therhythmvandals.com ? I have tried and cannot figure out where the area you've spoken of in this thread is! Thanks, please advise. 

    Steve

    • Ira Bel Wix Team

      Replied by Ira Bel July 13, 2014

      Hello,

       

      Please note, that you have a Flash site connected to this domain, while you are using HTML support forum.

      You can find all the mobile options here:

       

    • rhythmvandals

      Replied by rhythmvandals July 14, 2014

      Thanks! So, is there a way to convert my site from flash into html? We simply built from a template that was available.

    • Ritti Wix Team

      Replied by Ritti July 14, 2014

      Hi,

      It has been over two years since the release of our HTML Editor and keeping the Flash-to-HTML exporter up-to-date is interfering with the continuing development of our HTML platform. Therefore, we unfortunately can no longer continue supporting this tool. You can create an HTML site from one of our many great templates here.

       

      Best, Ritti
  • scentwitch

    Replied by scentwitch May 14, 2014

    Hi, I can't find the "Manage & Edit Site" option to delete my mobile website. I just want to view the desktop version on my mobile device and not have to do the layout all over again. Pls help. My website is: www.scentwitch.com. Thanks.

    • Ella Wix Team

      Replied by Ella May 14, 2014

      Hi,

      I can see you have disabled the mobile view of your site.

      Please re-publish your site for the change to take place.

      Should you have any further questions, don't hesitate to contact us again.

      Ella

       

    • Gat Wix Team

      Replied by Gat May 14, 2014

      Hello,

      I can see that your mobile optimized view is already turned off. You can see this by accessing your editor >> click the mobile widget to switch to the Mobile editor >> Mobile Settings >> Mobile view.

      Please note that we recommend using the Mobile optimized view to avoid possible issues with your site on mobile devices.

       

      If you require further assistance, feel free to contact us again. 
       
      Gat Wix Team.
    • scentwitch

      Replied by scentwitch May 15, 2014

      Yes, I intend to just use the desktop version on the mobile phone. However, pls see firefox and IE screenshots when I view the website using my phone. The chrome browser just closes on its own without any error messages. Apprec your assistance. Thank You.

    • Nati Wix Team

      Replied by Nati May 15, 2014

      Hello,

       

      We apologize for the inconvenience you are currently experiencing.

       

      While browsing on the web, your browser stores various information. This build up of information can sometimes cause conflict.

       

      Please clear your browser's cache.

       

      For instructions on how to clear the cache on your mobile device, please select your device from the list below:

       

      Android

      iPhone

      iPad

      Blackberry

       

      Please let us know should you need any further assistance. 

      Best Regards, Nati - Wix Support Team
    • Ritti Wix Team

      Replied by Ritti May 15, 2014

      Hi,

      Please note that this problem is due to a local issue on your phone.

      1) Please check that you can reach other websites.

      2) Please clear the cache of the respective browser

      3) Please try to use the native browser of you device.

      5) Power on and off your device.

      Best, Ritti
  • edwardhigson

    Replied by edwardhigson April 10, 2014

    Hello, please delete this mobile site: http://m.edwardhigson.wix.com/edward-higson#!mainPage Thankyou!

    • edwardhigson

      Replied by edwardhigson April 10, 2014

      Also the link does not work on the website... please see. Regards Ed

    • Kosta Wix Team

      Replied by Kosta April 10, 2014

      Hi, 

      I can see there is a problem when trying to delete your mobile site.

      We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

      We will contact you with any feedback as it arises.

      Thank you for your patience and understanding.

      Kosta, Customer Solutions.
    • Tom Wix Team

      Replied by Tom April 12, 2014

      Please note: since this site was created using the old WixMobile Standalone solution, it will not be possible to delete the Mobile site and keep the Blog. If you'd like, we can delete the site, but this will also delete the Blog attached to it (http://edwardhigson.wix.com/edward-higson/apps/blog).

      Please let us know how you would like to proceed.

    • edwardhigson

      Replied by edwardhigson April 16, 2014

      Yeah sure go ahead and get rid of both, thank you ! 

    • Etti Wix Team

      Replied by Etti April 16, 2014

      Done!

      Let us know if you need more help.

  • edwardhigson

    Replied by edwardhigson April 9, 2014

    Cant delete mobile site

    Help! I can's delete my mobile site! Whenever I try it goes: 
    Uh oh!

    An unexpected error occurred. Please select "Close" to refresh the page for the latest status of your account.

    • Kosta Wix Team

      Replied by Kosta April 9, 2014

      Hi,

      We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

      We will contact you with any feedback as it arises.

      Thank you for your patience and understanding.

      Kosta, Customer Solutions.
  • marytulin

    Replied by marytulin April 6, 2014

    Hello, I just deleted my old site, but can't delete the old mobile site I did not realize it was still showing up in searches!  Anyway, I deleted it, but the My Account screen still shows the address, and if I click on it, goes to the mobile site. Or some remnant of.

    I would prefer to only see my working site (marytulin.com) in my account.

    Would you please delete whatever is left of 

    http://m.marytulin.wix.com/welcome

    • Rony Wix Team

      Replied by Rony April 6, 2014

      Hi,

       

      You can easily delete your mobile site. Please go to "My Account" --> click "Manage & Edit Site"--> click "Mobile Site" ---> click "Delete. Your mobile Site deleted.

      For more information please check the 'best reply' above.

       

      For any other questions, please let us know,

      Thanks, Rony Customer Solutions
  • alexiswe1

    Replied by alexiswe1 March 9, 2014

    Hi there, 

    I would like to delete a site (http://alexiswe1.wix.com/famouskhoo) which I use to learn how to create a website with wix. I hope the Wix-Team can help me with this as I couldn't find my way to delete it by myself.

    Thank you.

     

     

    • Ron Wix Team

      Replied by Ron March 9, 2014

      Hi,

       

      Please follow these steps: Go to Wix.com -> My Account -> Click the blue "Manage and Edit Site" button next to the site you would like to delete -> On the right side of the page under "Site Actions", click "more" and click "Delete".

       

      Please note: Deleting a site does not cancel/delete your account.

       

      Ron, Wix Team
  • ezmediaxperience

    Replied by ezmediaxperience March 4, 2014

    Can't delete or disable mobile site

    I've tried the option to go into my account, manage and edit site, choose mobile site and delete.

    But there is no option to delete the mobile site. After manage and edit site, I have just the option to edit my site.

    Can I just unpublish the mobile site until finished?

     

    Thanks

  • lmolmt

    Replied by lmolmt February 25, 2014

    This is NOT user friendly!!! I NEED TO DISABLE THE MOBILE SITE AND ALLOW MY CLIENTS TO SEE THE DESK TOP VERSION OF MY WEBSITE ON THEIR MOBILE. I DO NOT SEE A " DISABLE MOBILE SITE BUTTON...WHERE IS IT???/

    • lmolmt

      Replied by lmolmt February 25, 2014

      I'm disabling it due to not being able to edit/change my fonts sizes...I have to go in and RE-ALIGN EVERYTHING. I'm not a webmaster,

       

    • dinamiso Wix Team

      Replied by dinamiso February 25, 2014

      Hi,

      Just to be on the safe side, are you referring to the site: nailologyanw.info ?

      May I ask why do you wish to change the font size? 

      You can change the fonts of your site through the site editor, you can find more information here.

       

      Currently, the optimized mobile view is active.

      In order to deactivate the mobile view , please go to the mobile editor -> click on Mobile Settings > mobile view -> move the button (Disable mobile view ) to the left.

       

      Before:

       

      After:

       

       

      Dina-Wix Team.

    • lmolmt

      Replied by lmolmt February 25, 2014

      Yes that's my site. The reason I need to change the font size is -NAILOLOGY is not showing all on one line the (Y) is on the next line .....and one of my buttons are covering the (advanced nail care & wellness) verbiage.When I view it on my mobile phone. I want my clients to see my site on their mobile as if they were on a desk top. and really I do not have the time to go back and forth with emails on the topic ...I need you or someone to contact me at 513-609-2099. Thank you.

      Caryn Jenkins

      NAILOLOGYANW.INFO

       

    • Yotam Wix Team

      Replied by Yotam February 25, 2014

      Hello Caryn,

      You can reach us by telephone in a number of ways:

       
      1) You can select a time to speak to an agent based on our availability and call volume by visiting this link.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
       
      2) Our call center is open from 6am to 5pm Pacific Standard Time.
      You can call 1-800-6000-WIX (949) to speak to a live agent, Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
       
      VIP users: Please be sure to enter your user ID when calling directly. This will allow us to direct your call to our VIP team.

       

      Please note though that I am able to view your mobile site properly on my phone without the Y on a different line and that you can always lengthen your text element in your mobile editor:

       

      Please don't hesitate to contact us for more information

      Yotam Wix Team

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply