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wix Wix Team

If you are experiencing a delay in receiving emails, or an email did not arrive to your Google Apps mailbox, please click here for Google Apps support.


For more FAQs about Google Apps, click here.

Replies(73 replies total)

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  • dunkah63

    Replied by dunkah63 Yesterday

    I am having this same problem. I bought my domain at GoDaddy and have the servers pointed CORRECTLY. I bought the custom email from Wix. I set up the email as info@mysite.com. You can see that it is set up correctly. When I click the Login to mailbox it takes me straight to my google acount and I don't see anything connecting to my info@mysite.com emails. I also did an email header track and it is telling me that it went to it's destination of info@mysite.com but where can I access it? Been working on this for 3 days. HELP

    • Barrios Wix Team

      Replied by Barrios Yesterday



      Thank you for contacting the Wix support team.


      If you purchased a Google Apps email through Wix, you can easily access and manage it from within your Wix account.


      To access your mailbox: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Mailboxes > next to the relevant mailbox, click Manage.

      On the Mailbox Summary page, under Manage Settings, click Login to mailbox or Login to admin control panel > select an existing account or click Add account to add a new one.


      Note: If you already have a Google Apps account or a Gmail account, you may be asked, by default, to log in to that account. If this is not the correct account: click on Sign in with a different account > click Add Account > enter your full admin username- user@domain.com.
      You can find detailed instructions here.


      You can also sign into your mailbox directly through Gmail.com. Simply enter your entire Google Apps email address, including @mydomain.com, and your password.

      For more information on purchasing and setting up Google apps emails, please click here.


      We are here should you require further assistance

      Many thanks, Barrios
  • fontanajacqueline

    Replied by fontanajacqueline 4 days ago

    I followed all the troubleshooting instructions and I still do not receive any emails.... I need help urgently please

    • Elia Wix Team

      Replied by Elia 3 days ago

      I noticed that you have posted multiple questions on the forum.

      In order to receive a more accurate response and to avoid any confusion with overlapping material, please post your question only once.
      This will also speed up our response time to you since you will not have to repeat your issue multiple times and explain it to multiple representatives.
      Please refer to our response in this thread.
      Elia - Wix Support
  • pjbothwell

    Replied by pjbothwell 5 days ago

    Hi Ira Bel

    Thanks for your reply... 

    OK, so long story short - my www.solarevolution.net.au website I created using a wix template was originally transferred from crazy domains where I purchased it. I upgraded to a premium / ecommerce type package through Wix, and I also bought a google apps mailbox (info@solarevolution.net.au). Recently I have had an ecommerce professionally built which I then cancelled the renewal of my premium Wix package and transferred the above domain to my new DNS / NS host. The minute I did that I stopped receiving emails on my wix supported google mailbox. I am currently using another host to receive the info@solarevolution.net.au 'incoming' mail, but I wanted to and asked the question - can I still keep this mailbox running because I was hoping to keep it hosted on the wix site - and it is up for renewal. I was then told that I have to have a domain registered / hosted through Wix in order to be able to renew / have a functioning mailbox. So I am, now asking if of the 35 domains I own, I have 15 spare and I wanted to transfer one of them to Wix as I did in the very beginning with www.solarevolution.net.au, so as to then have a domain hosted with Wix, meaning I can then renew and keep using mailbox. I have 7 days until the mailbox will expire, therefore if you can help me with my question it would be much appreciated.As with the rest of the question, if I can do this is it the same price as what Yoav quoted me (which was picking a new .biz domain nane and hosting...)

    I hope that wasn't to much jibber...

    I look forward to your reply...

    Thanks... :)

    • Nitzan Wix Team

      Replied by Nitzan 5 days ago

      You can transfer your domain away from Wix and either keep you Google Apps Mailbox with Wix or migrate it to Google.
      For information about the prices of Google Apps Mailbox purchased through Wix, please click here.

      If you wish to connect your own domain purchased from any domain registrar to your Wix account and then connect the mailbox to that domain, you can purchase our Connect Domain Plan.

      For more information about this plan, click here.


      If you wish to migrate to Google, please contact Google Apps support and ask them to migrate your account from Wix to Google.

      The contact details for Google Apps support can be found here

      Please let us know how we can further assist you.
      Have a great day! Nitzan - Wix Support Team
  • Ira Bel Wix Team

    Replied by Ira Bel August 16, 2014



    We can see only one domain under the account you are using to contact us, and it is not Wix domain.

    Please elaborate, which domains are you referring to and what exactly do you want to do with them (transfer to another host or connect them to external sites) ?


    Thank you for your cooperation, we are awaiting your reply.

  • pjbothwell

    Replied by pjbothwell August 16, 2014

    Thanks Yoav :)

     back at you one last time...

    I own a whole bunch of domains already, some of which are pointed to other sites / ecommerce package, and a bunch doing nothing. Can I just transfer one of these names across from crazy domains and host it here for the same price or is it more or less..? 

    More importantly, as soon as I click buy, renew (or whatever), will my google apps email inbox start working once again so long as its renewed as per the date required to be?

    Thanks again mate :)

  • Yoav Wix Team

    Replied by Yoav August 16, 2014

    Hello again,


    Our current domain prices are:

    One Year: $14.95 (.biz domains are $15.95)
    Two Years: $27.90 (.biz domains are $29.90)
    Three Years: $38.85 (.biz domains are $41.85)
    To purchase a domain: Sign in to your Wix account > from the top menu, hover over Subscriptions > click Domains > enter your domain into the search box > click Search.
    If the domain is available, click Get It to register it directly on Wix.


    Don't hesitate to contact us again if you need anything else!

  • pjbothwell

    Replied by pjbothwell August 16, 2014

    Hi there


    thankyou for your reply!

    So the email domain is $49 for the years subscription, how much is a domain subscription? bearing in mind I can pay $90 a year for the same product to google, I am hoping it is less than $50 because I would rather not have the hassle and leave it as is as I intend (depending on the outcome here) creating another site for my partners venture in a few months...



  • Yoav Wix Team

    Replied by Yoav August 16, 2014



    You can keep your email subscription even without an active Wix Premium plan.

    Please note, however, that the domain subscription is still required - as well as the email service subscription.


    Let us know if you need any additional help - we'll be happy to further assist!

  • pjbothwell

    Replied by pjbothwell August 16, 2014

    Can I continue to use google apps mailbox after cancelling premium package

    I have cancelled my premium package but want to keep using wix as my email host. Is this possible because at the moment I cant receive emails and it is an email I use for my business? I am also due to renew the email hosting and need to know whether to renew or am I wasting my money?

  • Nikolai Wix Team

    Replied by Nikolai August 15, 2014

    Hi fontanajacqueline,

    Thank you for contacting us.


    I see that your Mailbox has been correctly set up on our side.


    Please go over this Google troubleshoot to solve the issue.

    Please contact us if you require any further assistance.

    Nikolai, Wix team

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