Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
Sharon

It has been over two years since the release of our HTML Editor and keeping the Flash-to-HTML exporter up-to-date is interfering with the continuing development of our HTML platform. Therefore, we unfortunately can no longer continue supporting this tool. You can create an HTML site from one of our many great templates here.

Replies(705 replies total)

Show my replies first
  • facetsofcrystal

    Replied by facetsofcrystal 3 days ago

    I definitely agree that as a paying customer I should have the option to switch to an HTML5 website. I have spent 100s of hours building my flash site, which as you know is not compatible on most mobile devices. I am NOT going to spend 100s more hours REBUILDING my site. I have hundreds of photos and albums as I am a photographer, there is no way I could ever have the time to start from scratch. I do not remember there being an option when I first started my website, and I also do not remember an email giving me the option to convert. With the world of technology, and the prices I have to pay to keep my website up and running... its absolutely ridiculous that conversion is not an option.

    • Nitzan Wix Team

      Replied by Nitzan 3 days ago

      Hi,

       

      Thank you for taking the time to provide us with these feedback.

       

      Unfortunately, as noted above the option to convert Flash sites to HTML is no longer available.

      Please click here to learn about the Wix HTML5 Editor.

       

      We are here should you require any further assistance. 

      Have a great day! Nitzan - Wix Support Team
  • sharynharned

    Replied by sharynharned 4 days ago

    HTML5 conversion

    How to I convert my current site to HTML5?

    Is there an additional fee?

     

    • noarein Wix Team

      Replied by noarein 4 days ago

      Hi,

      I'vr merged your topic with this thread.

      Please refer to the 'Best Reply' above.

      Let us know if you have any questions.

      Have a great day! Noa :)
    • sharynharned

      Replied by sharynharned 4 days ago

      No that does not help.I need to know how to convert my flash site to an HTML5 template. I don't want to recreate the site from scratch. So is there a way to convert my site or do I have to start from scratch?

      Also, is there an additional fee for using an HTML5 template rather than Flash?

    • leel Wix Team

      Replied by leel 4 days ago

      Hi,

      Unfortunately there is no way to convert a flash site to an HTML site.

      I noticed that you have posted multiple questions on the forum.

       
      In order to receive a more accurate response and to avoid any confusion with overlapping material, please post your question only once.
       
      This will also speed up our response time to you since you will not have to repeat your issue multiple times and explain it to multiple representatives.
       
      Please refer to our response in this thread.
    • sharynharned

      Replied by sharynharned 4 days ago

      So I would have to start from scratch?

    • leel Wix Team

      Replied by leel 4 days ago

      Unfortunately,yes, you will have to start from scratch.

      To view the HTML templates, click here.

       

      Please contact us should you require further assistance,

      Lee - Wix Team.

       

       

       

  • environmentalaudit

    Replied by environmentalaudit 5 days ago

    I don' t remember being told abuut Flash to HTML tool.  I have two sites in Flash format.  One Combo site with wix since 2010.   Thought Wix amazing until now....  Not happy

    • Ritti Wix Team

      Replied by Ritti 5 days ago

      Hi,

      We are deeply sorry for your inconvenience. We are sure that you will have a lot of fun building your new WIX site and exploring its new and amazing features.

      Best, Ritti
  • paddykelly1

    Replied by paddykelly1 July 21, 2014

    What have I designed on wix.com?

     

    I am unable to upload my site through my webhost as I don't have an index.html.

     

    I am very inexperienced with web design (my first attempt) so I'm lost with computer jargon but have I just wasted my domain and hosting ? How can I upload my website I designed here????????

     

    Regards,

    Disgruntled and Frustrated

    • Barrios Wix Team

      Replied by Barrios July 22, 2014

      Hi,

       

      Thank you for contacting the Wix support team, we apologize for the inconvenience you are experiencing.

      In order for us to further assist you please elaborate on the issue you are experiencing.

      I see you have a domain gardaswaps.com connected to your paddy Wix site, i checked your domain connection and it appears that your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here

       


      Feel free to contact us with any questions you may have.

      Many thanks, Barrios
  • samuelbellamy

    Replied by samuelbellamy July 19, 2014

    I am adding my two cents worth again. I think Wix is holding their members in contempt for such callous disregard for the work done by them..it really is scandalous.

    1. Other websites similar to yours, DO OFFER FLASH TO HTML5 CONVERSION. That you don't is total disregard for your customers endless hours of effort on their flash websites.

    In addition, you were also very reluctant to disclose in an OVERT way that the Flash websites were only visible on certain browsers and conditions when people signed up originally.

    2. Obviously from the amount of answers on this thread, you have done a really lousy job of making the differences, capabilities and future of the platforms - so the amateur designer could easily make a  correct decision and NOT spend tens if not a 100 or more hours designing on a dying platform.

    3. You do not offer the combo of HTML5 for the Apple Products and other platforms that need it, along with maintaining their flash page for normal windows browsers, etc. and simply make a Entry page that let's the visitor choose the platform the person wants to see, PROBLEM SOLVED. You would need to purchase 2 Wix sites to achieve this. This should have been offered. It would satisfy many of your clients.

    4. You also could have automatically converted EVERYONE'S site into HTML5 and saved it for them since you knew this would be a huge issue in the near future. That would hae been the client-friendly way to go but you did not opt for this. Again the bottom line on YOUR end and lack of concern about the customer's satisfaction.

    5. Your HTML sites offer much less in the way of design ability and you also removed many of the clipart options that were available in Flash from the HTML version, so if a person like me used many of the clipart options, THEY CAN NO LONGER RECREATE THE SITE BECAUSE THE SAME ARTWORK AND FONTS ARE NO LONGER PRESENT. HOW CAN WE RECREATE THE SITES IF WE DON'T HAVE ACCESS TO THE ARTWORK AND FONTS?

    YOU ALSO DON'T ALLOW THE OPTION OF MEMBERS TO DOWNLOAD THEIR OWN ARTWORK IF NECESSARY AND IN MY CASE IT IS VERY NECESSARY.

    6. The simplicity of the HTML5 designs are really poor design. Not nearly as nice as the Flash Designs. And with a ton less options. Blocky and your eye does not travel around the page as it should. How do I know this..I teach graphic design and graphic editing programs at university level.

    7. PS, I like the way you choose your staff's own answers as the "BEST" Answer in this thread. Talk about Corporate Self-Interest. Addressing none of the complaints and in addition, patting yourself on the back in a snarky way. Frankly, that sucks.

     

    • Or Wix Team

      Replied by Or July 19, 2014

      Hi,

       

      I'm sorry to hear that you feel this way.

      We try to maintain the best service possible for our customers, and we always learn from our user's suggestions and feedback. This is one of the reasons this support forum exists.

      We'll take your feedback into consideration.

       

      Thanks for your input and have a great day.

      Kind regards, Or - Wix Support Team.
  • mwholisticmedicine

    Replied by mwholisticmedicine July 16, 2014

    I have a premium pkg, Flash site. Can I continue with this Flash site, or is it necessary to create a new site using HTML? 

    • Danna Wix Team

      Replied by Danna July 16, 2014

      Of course not! The Flash technology is a little less compatible with certain browsers/features (this is true to all Flash sites, not just Wix), but if you are currently satisfied with your current site you most definitely can assign your Premium to it!

       

      Danna- Wix Team
  • wetheusers

    Replied by wetheusers July 16, 2014

    for those who miss this feature, let me tell you that it would not have saved you any time. I tried it a good number of times throughout the time it was available, it was merely a zombie version of your flash site at best with half the things missing entirely. or totally in the wrong places and pages.

     

    trust me, you would be better off avoiding this anyway and build your thing with existing images and text that you have from scratch using a blank template

    • wetheusers

      Replied by wetheusers July 16, 2014

      and you hears this from someone who spent a lot of time in 2011 to build an amazing flash site, only for it to hit the all awesome html5 platform less than 1 year into use... i never rebuilt it as my business goals and ideas changed... but i did build many many sites with html5 platform and i can tell u that even building a site with it is faster and easier.

    • Daniel Wix Team

      Replied by Daniel July 16, 2014

      Hi,

       

      Thank you for your feedback! I am sure our users would appreciate this input.

      Daniel - Wix support team
  • drbaume

    Replied by drbaume July 16, 2014

    As a paying customer...there should be a way for us to easily change from a flash to HTML5 site.  If that is no longer an option then there should be a way for you guys to do so.  We spent HOURS building a site only to be told that we have to rebuild it!  What is the incentive to stay using your site.  If we are paying a fee and we have to rebuild anyway then what is keeping us from looking elsewhere for a website developer?  What are you doing to make it right with your existing customers?

    • Yotam Wix Team

      Replied by Yotam July 16, 2014

      Hi drbaume,

      I'm sorry to hear about your situation.

      This feature was once, and for a very long time, available to all users with Flash sites.

      Unfortunately due to certain circumstances, we were not able to keep this feature alive.

      We have notified all Flash users before removing, that this feature was going to be removed so that all conversions may be made.

       

      I am sorry for the inconvenience caused.

      Unfortunately there is no current way to convert your Flash site to HTML5.

       

      If you require any further assistance, feel free to contact us again. 

      Yotam Wix Team
  • Phil Partridge

    Replied by Phil Partridge July 16, 2014

    Flash to HTML conversion...?

    Hi Guys.....
    I have two live FLASH sites operating at the moment:
    FIL180
    FAKEITSALON

    I am aware that you no longer offer Flash templates, but you used to offer a service to "change" Flash sites into HTML 5 format........
    Do you still offer this service please?
    Both the sites I have mentioned need to be formatted so that they can be viewed in ipad/mobile platforms, I spoke with one of your colleagues some time ago, who said that a basic transision could be done, but modifications would need to be made by me. 
    Please reply as soon as possible.......Thank you.....Phil.

    Phil.
    • Ritti Wix Team

      Replied by Ritti July 16, 2014

      Hi Phil,

      Please refer to the "best reply" above.

      Thank you.

      Best, Ritti
  • JMSART

    Replied by JMSART July 8, 2014

    how to upgrade your current site to html5

    I want my two sites, joanne schwindt photography and my sewloveknit sites to also work on mobile devices. They currently do not. 
    How can I upgrade my site to offer this new service that  you have currently updated. Thank you. 

    • Nicole Wix Team Wix Team

      Replied by Nicole Wix Team July 8, 2014

      Hi JMSART,

      I have merged your post into this thread. Please see the best reply above.

      Please also let us know if you have any questions regarding this issue.

      Thanks, Nicole,

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply