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wix Wix Team

In the Editor- click on save/publish and your site will be online!

If you are a free user, you will be able to visit your site instantly.
If you use your own domain and have already upgraded, you will see your Wix site.

Please be patient,  connecting your domain might take up to 72 hours.

 

Note: In order for the changes that you made in your editor to be published to your live website, you must click publish from the editor every time after you've saved your changes.
 

Replies(492 replies total)

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  • rd1bruce Premium VIP

    Replied by rd1bruce July 13, 2014

    Hi,

    I am having a bit of a problem and I hope you can help? I believe I just published our new Wix Premium web site using our domain FruityWipes.com which is held by GoDaddy. I understand it can take a few days to go live. How can I tell if I did everything right and just have to wait. I dont want to waste 3 days and the find out I needed to call GoDaddy or I should of did something else? Please advise if possible.

    Thanks Much

    Bob

    • Elia Wix Team

      Replied by Elia July 13, 2014

      Hi Bob,

      I have visited your site: http://www.fruitywipes.com/ and I see it is correctly directed to your Wix site. Your site works perfectly!

      If you are still having trouble viewing your site, please try doing the following:

      1) Go here and click on "Delete all sites". Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      2) Try to Flush your DNS. For detailed instructions on how to do so please go here.

      3) Please go to the Windows start menu->click on 'run'-> select the first option: 'Run'-> type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      For Mac users: Go to ‘Application’ then open ‘Terminal’ and type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      -If you receive an IP address on your computer other than the IP you see here and you see this IP from other computers please contact an IT expert in your area for further troubleshooting.

      -If you receive a different IP than the IP you see here from multiple locations, please send it to us in order for us to check it.

      Elia - Wix Support
  • mboyaberry

    Replied by mboyaberry July 9, 2014

    just published my wix site but trying to load the site its not being accessed, how long does it take to go live

    • mboyaberry

      Replied by mboyaberry July 9, 2014

      infact am getting a zero sized reply

    • Rony Wix Team

      Replied by Rony July 9, 2014

      Hi,

      Thanks for contacting us! 

      Please note that I have checked your live site and was able to view it properly on my end. 

      Does this issue persist? If the answer is yes, please try to clear your browser's cache. You can find step by step instructions here. Also, it will be very helpful if you'll provide us with a screenshot of the error you are receiving. You can find step by step instructions here.

       

      Thanks for your patience, I await your reply. 

      Thanks, Rony Customer Solutions
  • abidjanart

    Replied by abidjanart July 8, 2014

    I've been trying since May 28 to get my site up and running. I redeemed my free domain voucher after purchasing a premium plan, then scratched my head for another month trying to figure out how to avoid losing any more time. I recently, repurchased an ecommerce plan, and was credited the original charge and recharged an additional 60 bucks. I. Still no further ahead... What gives, wix?

    • shayb7 Wix Team

      Replied by shayb7 July 8, 2014

      Hi,

       

      I can see that your domain artisansofabidjan.com is properly conencted to your Wix site 'artisansofabidjan', however this site hasn't been published yet.

       

      To publish your site: From the top of the Editor, click Publish > review your SEO and Mobile View options > click Publish. After a few seconds, the confirmation box will appear > click OK.

       

      Note: Saving changes will not make them appear live. Every time that you save your site, you will need to click Publish to make the saved changes appear live.

       

      To learn more about Publishing, click here.

       

      If you need any further assistance, please let us know.

    • abidjanart

      Replied by abidjanart July 11, 2014

      Thank you.  It took me a couple days to find the reply, but thank you. 

    • Eileen Wix Team

      Replied by Eileen July 12, 2014

      Hey abidjanart

      We're happy to help! 

      Please do not hesitate to contact us should you require any further assistance.

      Eileen, Wix Team.
  • tatjanakulina

    Replied by tatjanakulina July 7, 2014

    my domain http://tatjanakulina.cz should be connected to wix and published, but it keeps showing me the 404 site non existent error instead. what should i do?

    • noarein Wix Team

      Replied by noarein July 7, 2014

      Hi,

       

      Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here

      Advanced: See the DNS records for this domain

       

      Please let us know if you need any further guidance.

      Have a great day! Noa :)
  • moremoralitynow

    Replied by moremoralitynow July 5, 2014

    Dear Linda, Thank you for your letter. Hearts are with you. As I do not know your age, all I can suggest is that you attempt to surround yourself with loving decent people.You have idea of the strength of your will. Please, attempt to find assistance with this horrible situation. Please keep us informed as to your progress as we will be keeping you in our thoughts.........http:/moremoralitynow.wix.com/numbertwo     

    • Leah Wix Team

      Replied by Leah July 5, 2014

      Hello,

       

      You have reached Wix support. Please let us know if you need assistance with contacting a Wix member.

      Sincerely, Leah Wix Team
  • ggabi65

    Replied by ggabi65 July 4, 2014

    I woke up I remembered, but at school I Hurry up I did not understand my handwriting: a student named Razzano Yeon was beating me every day, at my older brother hit me from eating sugar. But he saw me when he came home two hours after I arrived. Every day was bothering me. He still thinks he has authority over me, it is also a great violinist but not know how to play the violin, it is also a psychiatrist great opinion, I should be in an insane asylum until the day I die, and a great lawyer of all Consolidated me recently was a lawyer continued LINDA SASKIA MENCEL

     

    רוזנבאום גבריאל
    • Stav Wix Team

      Replied by Stav July 4, 2014

      Hello Gabriel,

       

      Unfortunately I was unable to understand what difficulty you’re experiencing.

       

      At Wix, we do everything in our power to provide the highest level of support and service.

       

      However, in order for us to assist you as effectively and efficiently as possible, we require that you provide us with some additional information. Please be sure to provide as detailed a description as possible.

       

      *Please make sure to include a screen shot, if possible.


      Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.

      Should you have any further questions, please let us know! Thanks, Customer Solutions
  • lr1571

    Replied by lr1571 July 4, 2014

    Hi, i have transfered my domain name to wix and the domain name is showing on settings under site address. I have tried to publish my site this morning but it's not showing - how long until it will show????

    • Danna Wix Team

      Replied by Danna July 4, 2014

       

      Hi!

       

      I can see that you have properly assigned your domain to your Premium site, however, the pointing configuration with your registrar isn't updated with the Wix name servers.

       

      In order to complete the domain connection process, please ask your hosting company (where you purchased your domain name from) to point your domain to the Wix server using the following cnames:

       

      ns1.wix.com

      ns2.wix.com

       

      Note that once they have made the changes, the domain can take 72 hours to fully propagate.

       

      Let us know if you require any further assistance!

       

      Danna- Wix Team
  • finams21

    Replied by finams21 July 1, 2014

    hi 

    my site is not live and will not work??

    i don t     know why ?   buy combo plan from wix 

    my site name is ,www.finams.nl

    • Or Y Wix Team

      Replied by Or Y July 1, 2014

      Please note that your domain www.finams.nl is up and running on my end:

       

       

      If you are still having trouble viewing your site, please try doing the following:

      1) Go here and click on "Delete all sites". Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      2) Try to Flush your DNS. For detailed instructions on how to do so please go here.

      3) Please go to the Windows start menu->click on 'run'-> select the first option: 'Run'-> type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      For Mac users: Go to ‘Application’ then open ‘Terminal’ and type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      -If you receive an IP address on your computer other than the IP you see here and you see this IP from other computers please contact an IT expert in your area for further troubleshooting.

      -If you receive a different IP than the IP you see here from multiple locations, please send it to us in order for us to check it.

      All the best, Or
  • tmpaddock

    Replied by tmpaddock June 26, 2014

    is this free to have a web site?

    • Dean Wix Team

      Replied by Dean June 26, 2014

      Hey,

       

      The Wix design platform is totally free for any user.

      We do have a premium offer for a small fee that enables our users to get more storage and bandwidth if they need it, the option to remove the Wix tags, and the option to connect their Wix design to their own domain name.
      You can find out more about it here .
      For the Wix Premium Learning Center, click here.

      If you don’t need any of these options then you can use it for free as much as you like.

       

      Let us know if you have anymore questions.

       

      All the best, Dean - Wix Team
  • zildjiant1001

    Replied by zildjiant1001 June 26, 2014

    can i publishing my website in google as fast as possible??

    if i can what must i do to do it??

    because i need publishing my website in 1 day..

    my website http://zildjiant1001.wix.com/kiphome and http://zildjiant1001.wix.com/akarpanjang

    • Jonathan Wix Team

      Replied by Jonathan June 26, 2014

      Wix guarantees that your site will be crawled by search engines. It can take between 1 to 3 months for your site to appear in search engine results.
       

       In order for your site to be visible to search engines, make sure that it is published and that the Allow search engines to find my site toggle in the Settings > SEO (Google) section is enabled (green).
       

      Note: Your site being visible to search engines does not guarantee higher ranking in search results. In order to improve your ranking, we encourage you to follow the basic initial steps provided here.

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