- Back to Search Results
Stats 420,704 topics posted 7,109 include Best Reply by Wix Team
Replies(177 replies total)
Replied by Adam E. February 20, 2013
We are doing everything in our power to provide the highest level of support and service.
However in this case we do require additional information to assist you as effectively and efficiently as possible.
Please be as specific as possible when answering the questions below.
-May we ask for your time in sending us specific details as to the nature of the difficulties you are experiencing?
-Please provide us with a detailed outline of the steps you have taken until this point, so we may replicate the process from our end in finding a solution.
-Where do you see it on your site, i.e. what page?
-What component in the editor is causing the problem (i.e. text box)?
*Please include screen shots, if possible.
Thank you for your cooperation and we await your reply.Adam, Wix Support
Replied by brohisarfraz January 26, 2013
I don't find any use of latest HTML5 at wix editor. If there is no support for easy to use animation, adding sub-pages, drop down-menus, the what for I use wix....If you have launched the use of HTML5 then you must facilitate the users with basic development components. A website will at least require to have sub-pages/drop down menus, unfortunately this basic feature is also not available in wix HTML5. Can you please let us know that when you are going to improve these shortfalls. If not then there is no choice beside stop using wix. I am great fan of wix but disappointed with new wix HTML5. Hope you improve it asap as my project is under construction.
Replied by Shauna October 11, 2012
@tlkarschnik, Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.
With the new HTML editor we give you option to use the advanced HTML5 technology which entails new capabilities and solutions for your site as well as comprehensive support for mobile devices. However, HTML5 is still a relatively new technology and it not yet fully supported by all browsers. These browsers will catch up with this technology, but to make sure things run smoothly, please make sure to update all your browsers to the most recent versions. You can easily check how well does your current browser support HTML5 here.
To download the latest Google Chrome browser please click here
To download the latest Firefox browser please click here
To download the latest Safari browser please click here
To download the latest Internet Explorer browser please click here
You can also check out this site to see a detailed look at which browsers are better optimized for HTML5.
Note: Microsoft does not support IE9 on Windows XP. If you're using Windows XP, we suggest you use another browser. We hope Microsoft will provide a solution for supporting HTML5 in the Windows XP Operating System soon.
You can see Microsoft's answer from their support here as well as a more in-depth explanation from their support forums here.
There is no way to convert your already created site from HTML5 to Flash. You will need to visit our Flash templates and create your site from here.
Furthermore, your HTML5 site can be viewed on, but is not optimized for smartphone devices, for example ipads and iphones. We offer WixMobile so that visitors from a mobile device can view a mobile version of your site.
It includes features like 'Click to call', 'Click to text' and more. Please click here to learn how to create your Mobile site!
Replied by tlkarschnik October 10, 2012
Hello, I have a question, I am not experienced enough to know what exactly to ask however I have built my website with you using HTML. Like others have already mentioned, many people have told me they can't get my site to open beyond the top of my home page where the tabs to my pages are. So, I am wondering if I can somehow go to the other option you offered maybe still do, Flash and not run into this issue? Further, if I can convert to that, how do I do that and will my website copy over exactly as it is now? Last (for now) question, is the only down side to me that Apple products like Iphone and Ipad won't be able to open this? Since my website is built, I am not looking to add any thing else to it so as long as I can move to Flash and not lose the way it looks maybe this is something for me to consider since so many people are still using IE8, I have to do something quickly as I am busy sending out e-newsletters and directing prospective clients to my website. I just can not take a chance that once they get there they can't see my site. HELP!! Thanks