Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

Please login to your account -> click on "My Account" -> You will see all of your sites there!
 

To edit one of your sites, please click on the blue "Manage & Edit Site"-> click on "Edit Site".
 

To open or view one of your sites, please click on the blue "Manage & Edit Site" -> click on "View Site" under "Site Actions" on the right side.
 

Please note: If you can't find your site on the "My Account" page, the reason might be that you created more than one account. Please try to remember if you have registered more than once. If you can not remember, please address this issue to support by providing the URLs of your sites and alternative email addresses so that we can assist you in identifying other accounts.

Replies (201 replies total)

Show my replies first
  • tiffanybeatty133

    Replied by tiffanybeatty133 April 9, 2014

    I cant get logged in.

    • ariadned Wix Team

      Replied by ariadned April 9, 2014

      Hi tiffanybeatty133,

      Please check out this page for instructions in case:

      - you forgot your password
      - you want to update/ change your password.
      - you forgot the e-mail used to register the account.
       

      If you still can't login: 

      1. Clear cache
      - Close the Browser and open it again.
      - Go back to the email we sent.
      - Click the link.
      - Click "Load Anyway" on the security warning that pops up. 
       

      2. Make sure your cookies aren't blocked in your browser.
      If you have blocked your cookies you won't be able to use Wix.
      You can find instructions about your browser cookie depending on your browser here.
       

      Please note- If you are having problems with resetting your password, please follow these steps:
       
      If you use Firefox or Chrome and you let your browser save your passwords, you can try to retrieve your login details.
      For Firefox, go to Options --> Security --> Saved Passwords.
      For Chrome, go to Options --> Settings--> click on "Show advanced settings" on the bottom of the page --> under Passwords and forms, click Manage Saved Passwords -> click a password -> Show.

      Kind regards,

      Ariadne - Wix Team
  • cdwareham7

    Replied by cdwareham7 March 28, 2014

    hi i set up my web site approximately 09/ 2012 i like the way that i have set it up but i need to edet now and i have a new email address as the old one is no longer runing so i can not log in 

    the site address is http://warehamandswaft.wix.com/bathrooms

    i do not no if i have a domane name as it was so long a go.

    i would like to get this up and runing now can you please help me as i am not verry good on coputers

    my new email is cdwareham7@gmail.com

    many thanks chris wareham

    • cdwareham7

      Replied by cdwareham7 March 28, 2014

      i would like to regeter a doman name as cdwarehamplumbingwork.com 

      is this posabale if i upgrade

    • cdwareham7

      Replied by cdwareham7 March 28, 2014

      cdwplumbingworks.com would be better

    • gills2 Wix Team

      Replied by gills2 March 29, 2014

      Hey  cdwareham7,

       

      You can receive a Free yearly domain after you purchase your Wix Premium yearly package (Combo, Unlimited, eCommerce or FB Unlimited). Simply go to "My Account" -> "Manage Premium" -> "Vouchers and click on the voucher link next to your package under "Free Domain".

       

      Click here for detailed instructions about how to claim your Wix domain. When claiming your free Wix domain, simply follow the steps in this link to purchase a domain. In the purchase screen, you will see an option that lets you choose your free domain gift. You will see the discount applied to your total before you complete your purchase.

       

       

      Thanks,

      Gill, Wix Team
  • rhymezee

    Replied by rhymezee March 27, 2014

    Hi,this is my wix site,http://rhymezee.wix.com/lookatme    i cant edit it pls. i need solution.

    thanks

    you can email me .....rhymezee@hotmail.co.uk

    • Yonathan Wix Team

      Replied by Yonathan March 27, 2014

      Hi rhymezee,

       

      Please follow the instructions provided here.

      Let us know if you need further assistance.


      Regards,
       

      Yonathan - Wix Team
  • labell1990

    Replied by labell1990 March 19, 2014

    I am trying to edit an already existing website, however when I get to the editor, there is nothing there. Nothing at all. Halp? 

    • noa Wix Team

      Replied by noa March 19, 2014

      Hi,

       

      I am assuming you are referring to your "winterhawkfarm" site.

      I can see that this site has 4 pages and there are no previously saved versions of it.

       

      Seems that if there were any other changes made they were not saved.

       

      Let us know if you require further assistance.

      Noa - Wix Team
  • marcgrace123

    Replied by marcgrace123 March 2, 2014

    I currently have a Wix website called: MarcGrace.com (www.marcgrace.com) and I want to cancel that site but at the same time I want to start a different, Wix website...when is the best time or date for me to do this? I don't want to overlap paying for both website...

    Thanks,

    Marc Grace

    • Hudson Wix Team

      Replied by Hudson March 3, 2014

      Hi Marc

       

      You can just start building your new site then transfer the premium account over to the new one. 

      To move your premium status to another Wix site, simply click on "Packages" on the top bar on your "My Account" tab -> Click on "Transfer" under "Wix Site" -> choose the site you want the premium status to be transferred to.

       

      Please note that you will have to attach your domain to your updated site. You can do it via the Domain Manager when clicking on "Domains" on the top bar on your "My Account" tab -> Click "Manage" next to your domain -> Click "Change" next to "Wix Site" and choose the relevant site.
       

      You can find more information about premium packages here.
      You can find a video tutorial about managing your premium account here.
       

      For the Wix Premium Learning Center, click here.

       

  • marcgrace123

    Replied by marcgrace123 March 1, 2014

    Every time I try to edit this template "The Connective Resources Business" it closes right away, without saving it in my files. How can I get an editable copy of this site?

    Below is it's link:

    http://www.wix.com/sample/website-viewer?lng=en&tmpurl=http%3A%2F%2Fwww.wix.com%2Fhtml-templates%2Fhtml%2Fweb%2Fstart-from-scratch&tmpimage=http%3A%2F%2Fstatic.parastorage.com%2Fmedia%2F11a6e351d04e3f1466b33a35ba1151ba.wix_mp&siteurl=http%3A%2F%2Fwww.connectiveresources.biz%2F%23!cr-community%2Fc1xrw

    • gills2 Wix Team

      Replied by gills2 March 1, 2014

      Hey  marcgrace123,

       

      I'm sorry to hear you are experiencing difficulties.

      Please clear your browser's cache. You can find step by step instructions here.
       

      We also recommend you to try and use different browsers and see if there is any difference.
      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
       
       
      Please let us know if there is anything else we can assist you with.

       

      Gill, Wix Team
  • kevomash09

    Replied by kevomash09 February 19, 2014

    Hi, i am trying to edit my account following the instructions given but when i go to my my account it tells me  "We noticed you don't have a site yet." yet i have one. Here is the URL: http://kevomash04.wix.com/deluxegraffix
     

    • Gat Wix Team

      Replied by Gat February 19, 2014

      Hi,

      It appears you have opened two different accounts by mistake:

      1. username: kevomash09   email: kevomash09@yahoo.com

      2. username: kevomash04   email: kevomash09@gmail.com

       

      Your site is under the second one.

      Please don't hesitate to contact us for any further assistance.
      Gat Wix Team.
  • lalaguerrero

    Replied by lalaguerrero February 9, 2014

    Hi, Does anyone know how to change the http address? 

    Thanks!

    • Eyal Wix Team

      Replied by Eyal February 9, 2014

      Hey lalaguerrero,

       

      Are you referring to the free Wix URL or do you wish to connect your own domain? 

       

      For free Users: The format of the free Wix site URL is username.wix.com/sitename.
      You can find your URL simply by clicking on Settings inside your editor > Site Address. You will find your URL under "Your Site Address is:".

      For Premium Users: If you have upgraded your site and want to view it with your own domain, please click  here for instructions.

      You can find your created site simply by clicking on My Account.

       

      If you have any other questions, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
    • lalaguerrero

      Replied by lalaguerrero February 9, 2014

      Thanks!

  • randiv927

    Replied by randiv927 January 6, 2014

    I AM TRYING TO ADD PICTURES TO MY PAGE AND EDIT THE EXISTING INFO ON IT AND I HAVE NO IDEA WHAT I AM DOING.  iT SURE WOULD BE NICE TO HAVE A PHONE NUMBER OR THE ABLITLY TO LIVE CHAT WITH SOME ONE TO HELP ME OUT INSTEAD OF HAVING TO DEAL WITH EMAIL QUESTIONS.  I DON'T HAVE A LOT OF TIME TO PLAY AROUND WITH THIS.  GUESS I WILL HAVE TO TRY TO FIGURE OUT HOW TO CANCEL THIS WHOLE THING.

    • HIRO Wix Team

      Replied by HIRO January 6, 2014

      Hi randiv927,

      We're here to help! Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

      Please note that we do not currently offer support via chat system.
      However, you can also find an answer for technical support issues by typing a question in our support section's Type your Question here box. If you don't find the answer, follow the steps to ask a question in our support forum where one of our support representatives will get back to you. You can also go directly to our support forum by clicking here.

      We look forward to hearing from you soon.

      Best regards,

      -HIRO, Wix Team
  • i2038

    Replied by i2038 January 3, 2014

    Have an account but made & saved my website when I was not logged in. How do I associate the two?

    I have a WIX account BUT started making my website when I was not logged in. I want to link the website to me. Can you tell me how? 

    Im afraid if I close my browser I won;t be able to find & open the website I have made as there appears to be nowhere in the WIX menus for me to name & save the website under my account..

    Please help ASAP.

    Thx

    Wendy

    • Sheila Wix Team

      Replied by Sheila January 3, 2014

      Hi Wendy, 

       

      You have only one website that is saved in your account. Please see the best reply of this thread to find how to access your Wix Editor to continue editing your site.

       

      Thanks, 

      Sheila - Wix Support

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply