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wix Wix Team

Please make sure that the images that you're uploading are either in jpg, .png, & .gif formats and are under 15MB. If your image does meet these requirements, please click here for further troubleshooting instructions.


You can find more information about images here.

Replies(276 replies total)

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  • gcalkin

    Replied by gcalkin May 28, 2014

    +1 to thomas923's issue - help!!

  • linnidaandersson

    Replied by linnidaandersson May 28, 2014

    I Have issues like tho ones above. In none of my two accounts it allows me to upload images... One of my accounts I have used since 6 month and it has always worked. Now when I tried upload pics that I already have allowed it won't let me. I have done all above, cleared cache, loged out, closed browser, made sure the pics aren't bigger than 15 MB and they are all og JPEG format... Could this be a Wix issue?




  • thomas923

    Replied by thomas923 May 28, 2014

    Hi Wix Team

    I am having trouble uploading images. I get the following error.

    All tricks in you support document have been tried, but still the same issue.

    1. Windows 7 Ultimate 64bit
    2. Internet Explorer 10, Google Chrome 35.0.1916.114 m, Firefox
    4. No, the issue is on all my sites.
    5. Se attached picture.
    6. Denmark, Waoo Fiberinternet
    7. Only antivirus, Windows Security Essentials.

    Up until today I have had no issues.

  • photogmo

    Replied by photogmo May 28, 2014

    Hello Wix team! I need help! I can't load ANY photos at all. I have tried the above instructions and I've had no luck. I have tried to upload photos I've already got on my website as well as new ones and those don't load either. I'm getting: error code 10413 - uploaded file is of unsupported type for the media.

    Thank you in advance


  • saniclub311

    Replied by saniclub311 May 25, 2014



    • saniclub311

      Replied by saniclub311 May 25, 2014

      hi friends

    • Daniel M Wix Team

      Replied by Daniel M May 25, 2014

      Hi saniclub311,


      If there's anything we can assist you with today, please don't hesitate to let us know :-)

      - Daniel M, Wix team.
  • bicolanorappersorg

    Replied by bicolanorappersorg May 23, 2014

    Why i cannot upload image Upload Failed always "private_media.static_upload_error.undefined"  always

    • Sheila Wix Team

      Replied by Sheila May 23, 2014

      Hi bicolanorappersorg,


      If you are having a problem with uploading images, please try the troubleshooting steps here. Should it persists, please provide us with the required information.




      Sheila - Wix Support
  • teresa373

    Replied by teresa373 May 21, 2014

    My problem was that I tend to put "underscores" in all my file names (leftover from the old days). Once I took the special characters out, the images uploaded fine.

    • Ron Wix Team

      Replied by Ron May 22, 2014



      It's great to hear that it worked out for you, let us knwo should you require further assistance.


      Ron, Wix Team
  • lof658

    Replied by lof658 May 19, 2014

    I have made a webpage and uploaded many pictures in the library but no pictures can be seen and I cannot upload new ones. I only get the message "Get items failed". Please see the attched screenshot.

    I have tried it in different browsers and with different pictures but it still doesn't work.

    I hope you can help me with this as soon as possible.

    Thank you.


    • Ilia Wix Team

      Replied by Ilia May 19, 2014


      In most cases, upload issues are related to a local misconfiguration of certain settings on your computer, or to your internet connection.

      Please follow these steps in order to troubleshoot the issue you're experiencing:

      1. Try uploading other images. Is this issue isolated to specific images? If so, please email us the problematic images.
      2. Make sure the file name does not contain any special characters.
      3. Clear your browser's cache of "Everything". 
      4. Log out of your Wix account, restart your browser and then log into your Wix account and try again.
      5. Try using other browsers to open Wix. Recommended browsers include Google Chrome, Mozilla Firefox, and either IE or Safari (depending on whether you use a PC or a MAC).
      6. If you connect to the internet through a router, please try connecting directly through the modem.
      7. Try temporarily disabling your internet security programs and try again (i.e. antivirus, firewall, etc.). It is preferable to try this while still connected to the modem directly. This is meant to assist us in determining the source of the problem that you're facing.
      8. Try connecting to Wix from a different computer that uses a different internet connection.

      Finally, if you are still having issues, please contact us. Let us know exactly which steps you tried and what worked or didn't work. Please also include the following information:

      1. What Operating System you're using (i.e. Mac OSX, Windows XP, etc.) - and what version it is.
      2. What browsers you've tried - and include the version of the browser (can generally be found by going to Help > About within the browser).
      3. What version of Flash you have installed on your computer- you can find this at whatismyflash.com
      4. Your Wix username and the name of the site(s) with the issue.
      5. If you receive an error message, please attach the error message that you receive.
      6. Your geographic location and which ISP you use.
      7. Which internet security programs you have installed on your computer (antivirus, firewall, etc.).

      Ilia - Wix Support
  • shellitanzilia94

    Replied by shellitanzilia94 May 19, 2014

    Hey, Why I couldn't see my SWF files after I uploaded it? is it because of the SWF file is too big? I have done it with 900px x 900px. Please answer ASAP urgent thankyou!

  • ashtonrobbins

    Replied by ashtonrobbins May 16, 2014

    Hi Wix

    This is a separate issue, But related....

    For Google e-mail Signatures, they require URL image links from my website. Where can I create or determine URL image links, many thanks.

    • Ira Bel Wix Team

      Replied by Ira Bel May 16, 2014



      Just open your site in Chrome, click on the relevant image -> copy image URL

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