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Replies(276 replies total)
Replied by myfitpiphanylife June 4, 2014My editor will not let me upload new images or delete old
I have a premium account and have never had any issues with images. Now for some reason I can not upload any new images... keeps erroring and also wont let me delete old images. Frustraed since I pay for premium. HELP!
Replied by photollery June 3, 2014
I am still having problems uploading and raised a ticket with WIX last week. I had to wait four days for a booked phone call from WIX, which was 10 minutes ago.........
Still no call.
How do you expect to keep business customers who pay for these services when your own customer service is very poor?
I too have other sites with Zenfolio, why would I switch them to WIX when you don't care?
Replied by dkcsmiles June 1, 2014
I seem to be having the same issues as everyone else. My open house is in two weeks and all my images have disappeared from my collection with an "upload failed" prompt. I am not able to upload any images to replace them. Apparently this is an ongoing problem with this website builder. Tis such a shame too, I really enjoyed working with it. I am glad I haven't spent the money to move my other domains yet!
Replied by Ritti June 1, 2014
We are sorry to hear you are having difficulties.
1) Please try to upload the pictures via a different browser.
2) Please try to connect to a different network.
3) Please connect to a differnt ISP.
If all of this shouldn't work, please send us on of the files so we can take a closer look.
Thank you for your cooperation.Best, Ritti
Replied by spiderreece June 1, 2014Upload mage Error - Error Code - 10413 Uploaded file is of unsupported type for the media
I am having difficulty uploading JPEG images. I was previously able to upload images but now I cannot and I get the image error 'Error code - 10413 Uploaded file is of unsupported type for the media.
The files are JPEG files are only 2MB's in size so they should upload?
Why am I getting this error when all the parameters are within the upload range.
I have also cleared my cache and tried again but am still getting the same error.
I run off Windows 7 and explorer 11
Can anyone help?
Replied by ellaburfoot May 31, 2014
Can anyone help? I can't upload images to my website anymore! I click on add image without a frame and the waiting symbol thingy comes up, but then NOTHING!
I am using a Mac and Firefox, which is updated.