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wix Wix Team

Please make sure that the images that you're uploading are either in jpg, .png, & .gif formats and are under 15MB. If your image does meet these requirements, please click here for further troubleshooting instructions.


You can find more information about images here.

Replies(276 replies total)

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  • i40231

    Replied by i40231 June 15, 2014

    It was still not working for me, so I again tried disabling ad blockers and now it works. Just something for others to take note of is that I only needed to disable 'Bluhell Firewall' adblocker which many firefox users may use. Other adblockers such as Adblock plus etc. don't seem to stop the media manager opening.

    • Rony Wix Team

      Replied by Rony June 15, 2014

      Thanks for the information you have provided! I'm glad to hear everything is working. 


      Should you require any further assistance, we are here for you. 

      Thanks, Rony Customer Solutions
  • Or Y Wix Team

    Replied by Or Y June 10, 2014



    I am sorry to hear you are experiencing difficulties. I have merged your post with the relevant thread. Please follow the instructions and make sure your files meet the criteria.


    In case the issue reoccurs, please add a screenshot of the error message that pops up, while portraying specifically the process you have executed before having this issue.


    For instructions on how to take a screenshot, please use this link.


    To upload the screenshot, simply click on the "Upload" button and follow the steps.


    Thank you.

    All the best, Or
  • denovo-co

    Replied by denovo-co June 10, 2014

    I got crazy! The image can't be upload. And now even the button of Image don't react.  Anything involved with pictures got frozen.  I tried every trouble shooting solutions but still failed.  

    • Ritti Wix Team

      Replied by Ritti June 10, 2014


      Do you get an error, or is it just frozen? I can see you are using Safari. Does this happen with other browsers as well?


      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.


      Best, Ritti
  • highlands1344

    Replied by highlands1344 June 9, 2014


    I too have been trying to upload for the last 4 days with no results

    same thing just sits there---once in a while a msg saying image storage is not replying

    I've cleared my cache and no difference

    Are you having storage issues---and maybe I should try again later??



    • Ellie Wix Team

      Replied by Ellie June 10, 2014

      Hi highlands1344,


      Thank you for contacting us. I apologize for the inconvenience you're experiencing at this time. Are you still unable to upload images? Have you tried multiple images? Have you gone through all of the troubleshooting instructions in the best reply above? If not, please do so at this time.

      All the best, Ellie
    • highlands1344

      Replied by highlands1344 June 10, 2014

      Thanks Ellie


      I'll try again

    • highlands1344

      Replied by highlands1344 June 10, 2014


      I've logged out....cleared cache 2x (chrome)---tried a different image----ensured the jpg

      Still no change



    • highlands1344

      Replied by highlands1344 June 10, 2014


      I downloaded Firefox as a chance idea---logged into my wix account there---and it uploaded


      Thanks Again

  • Visual Box Merchandising

    Replied by Visual Box Merchandising June 9, 2014

    And I booked a phone call with wix a few days ago. I had no call between 3-4pm as booked. Then a call after 5pm which I missed.

  • Visual Box Merchandising

    Replied by Visual Box Merchandising June 9, 2014


    I've been having problems uploading for a few days now, I haven't been able to upload my pictures. Is there a limit to how many I can upload? If I delete some in my library of photos will they still be shown on the site or will they disappear too?

    Please try uploading on my site. www.visual-box.co.uk

    I have cleared all history/cache, all photos were previously uploaded fine, I upload in correct file and size.


    • Ellie Wix Team

      Replied by Ellie June 10, 2014

      Hi Visual Box Merchandising,


      I'm sorry to hear that you are experiencing this issue. I successfully uploaded an image to your site via the editor. Have you tried using another device or browser? Have you tried logging out and back in? Are you receiving an error message? what exactly is happening when you try to upload an image?  You should be fine as far as the number of images in your library. However, you may delete images from your library if you wish and it will not affect your current sites.


      All the best, Ellie
  • himalayaboy

    Replied by himalayaboy June 9, 2014

    your instruction doesn't help me?I don't have time wait. so, how can i build my new website as soon as possible

    hello , Wix, 

    This is himalaya_boy again, I can't solve my problem. I did all your instruction. but,it's doesn't help. many people who got same problem for image adding. If image is not uploading.How i can build my website. it's really make me head ache. All the supporter of Wix.com Please,  help me. solve my problem. So, don't lead me previous instruction. there is any other way to solve this problem.

  • Or Y Wix Team

    Replied by Or Y June 9, 2014

    I have merged your reply with the relevant thread.

    Regarding the documents that have disappeared, please make sure you are checking your gallery in the correct site. In case the issue reoccurs, please make sure to take a screenshot with the files in the gallery, then without them once they are gone.


    For instructions on how to take a screenshot, please use this link.


    To upload the screenshot, simply click on the "Upload" button and follow the steps.


    Thank you in advance.

    All the best, Or
  • anna-marialoimi

    Replied by anna-marialoimi June 9, 2014

    Unable to upload documents

    Hi, it seems that I am unable to upload documents in the editor and the documents that I have uploaded previously have disappeared. What has happended? What can I do?

    Kind regards,

    Anna-Maria, for www.solglimman.se and www.solhagavardhem.se

  • petstehama

    Replied by petstehama June 8, 2014

    As of 6-7-14 I have tried for a week now to upload photos to a number of my Wix sites and none of them will upload.  Nothing happens, i click on upload image, the thumbnail shows up saying it is in process of upload but the upload never starts.  It just sits there.  I have tried this on at least 5 diff sites and 2 diff accts.  I have already cleared the catch per the Wix insts. The size of this doc I tried was 116KB, similar to so many I have done with sudcess in the past?  What has changed.  Also I have tried it on both Int Exp and Chrome.  Same result. Can you help?

    • Ron Wix Team

      Replied by Ron June 8, 2014



      We apologize for the inconvenience.


      When going over your account, I've noticed that you have a number of sites in, both Flash and HTML. Please specify the name of the site in question in order for us to investigate and assist.


      Ron, Wix Team

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