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wix Wix Team

Please make sure that the images that you're uploading are either in jpg, .png, & .gif formats and are under 15MB. If your image does meet these requirements, please click here for further troubleshooting instructions.

 

You can find more information about images here.

Replies(276 replies total)

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  • spiderreece

    Replied by spiderreece 2 days ago

    Mine did exactly the same. I believe it has something to do with the internet explorer browser and the Wix ftp. I made the mistake of trying to load too many files at the same time. I switch to Chrome internet browser and all is working well.

    • Ella Wix Team

      Replied by Ella 2 days ago

      Hi,

      Thanks for your input!

      I'm glad to hear you've found a solution.

      However, please make sure you're using the latest Internet Explorer version. You can download it here. Also, please trying to clear your browser's cache. You can find step by step instructions here.

      Don't hesitate to contact us at any time!

      Ella

       

  • foxhound51

    Replied by foxhound51 4 days ago

    ive uploaded over 80 images in the past to my website but now no longer seem to be able to upload anything, no codes nothing thyre just noe loading !!! please help !!!!!

    • Or Y Wix Team

      Replied by Or Y 3 days ago

      Hello,

       

      I have noticed you are using an outdated version of FireFox (10).

      To download the latest Firefox browser (31) please click here.

       

      We also recommend you to try and use different browsers and see if there is any difference.


      To download the latest Google Chrome browser please click here

      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here
      All the best, Or
  • clareybelles

    Replied by clareybelles July 21, 2014

    I keep getting unable to upload media

    Hi there

    I am new to your site so before commiting to an upgrade I've started to try and create a website with you....I've hit a prob already and can't upload any images from my pc. Please help it says unsupported media?? They are all jpeg and around 3 to 4 mb, I've followed all your tis to get this to work clearing cache etc. Any more ideas?? 

    • Tal Wix Team

      Replied by Tal 5 days ago

      Hi clareybelles,

       

      Thank you for contacting Wix support team.

      I'm merged your query with the relevant thread. Please check the instructions on the Best Reply at the top of this page.

       

      Please tell us how it went and whether you need any further assistance,

      Tal, Wix Team
  • ash173

    Replied by ash173 July 16, 2014

    upload issues

    I can not upload photos. It will not load at all.

    • Ritti Wix Team

      Replied by Ritti July 16, 2014

      Hi,

      Please refer to the best reply above. In addition, please let us know what exactly happens when you are trying to upload an image.

      Thank you.

      Best, Ritti
  • ccr416

    Replied by ccr416 July 15, 2014

    Error code 10413

    I keep getting the following:  Upload failed - Error code: 10413 Uploaded file is of unsupported type for the media

    I get this when I try to upload an image to my gallery

    I have been able to successfully do it in the past, for example, I created my logo and was able to upload it and put on my site.  I made some changes to the file and now can't upload the new file.

    this is a problem that I have experienced for the past several days.

    I have tried both .png and .jpg format

    • Or Y Wix Team

      Replied by Or Y July 15, 2014

      Hello,

       

      I have merged your post with the relevant thread. Please read the Best Reply herein above, and make sure your file does not exceed the specified file size.

      In case the issue reoccurs, please attach a screenshot of the error message that pops up.

       

      For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      All the best, Or
  • slhchiworks

    Replied by slhchiworks July 1, 2014

     cannot upload any of my images either. I tried  the suggests noted to no avail. Help...

    • Ron Wix Team

      Replied by Ron July 2, 2014

      Hi slhchiworks,

       

      Thank you for contacting Wix.

       

      We apologize for the inconvenience. In order for us to investigate and assist, please elaborate on the issue you've encountered. What exactly happens when you attempt to upload an image, any error messages?

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Should the issue persist, make sure to test it on other updated browsers in order to compare the results.

       

      Let us know how it went, which browsers and exact versions you've tested.

       

      Ron, Wix Team
  • nocturnefanzinesm

    Replied by nocturnefanzinesm June 25, 2014

    Can't upload picture and clipart

    Hello,

    I have a problem, I can not upload picture on my wix editor. Somebody could help me ?

    Thx.

    • gills2 Wix Team

      Replied by gills2 June 25, 2014

      Hey,

       

      Do you receive an error message when to trying to upload images? Does it happen with all images or specific ones?

       

      Please clear your browser's cache. You can find step by step instructions here.

      We also recommend you to try and use different browsers and see if there is any difference.
      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here
       
       
      Please let us know if this issue persists.
      Gill, Wix Team
  • davidcgc

    Replied by davidcgc June 25, 2014

    Cannot delete images from image gallery or create folders

    I cannot delete images from the image gallery, create folders or add new images. 

    Please advise what can be done as a matter of urgency.

    • Tal Wix Team

      Replied by Tal June 25, 2014

      Hi,

       

      I've merged your query with the relevant thread.

      Please follow the instructions on the Best Reply at the top of this page and tell us how it went.

      Thank you for your cooperation,

      Tal, Wix Team
  • dkcsmiles

    Replied by dkcsmiles June 22, 2014

    I finally resolved my problem. Knock on wood? I upgraded to the latest versions of everything. then switched to firefox to manage my site. so far so good.

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team June 22, 2014

      Great to hear!

       

      Let me know should you need further assistance.

      Best regards, Miki- Wix Support Team
  • tonythetiger23

    Replied by tonythetiger23 June 21, 2014

    Im having sort of the same issue..never had this issue but...cannot change/upload image..but clip art pictures can be inserted...any solutions anybody?

     

    p.s Ive already cleared my cookie history etc.

    • Yoav Wix Team

      Replied by Yoav June 21, 2014

      Hello,

       

      If you're using Firefox 30.0, please clear your browser's cache again - this should resolve the issue.

       

      If not, please try using your browser in private/anonymous mode:

      In Chrome, press CTRL + SHIFT + N.

      In Firefox and Internet Explorer, press CTRL + SHIFT + P.

       

      If the problem persists, please let us know which browsers (and version) you're using.

       

      Don't hesitate to contact us again if you need anything else - we'll be happy to further assist!

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