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wix Wix Team

Please make sure that the images that you're uploading are either in jpg, .png, & .gif formats and are under 10MB. If your image does meet these requirements, please click here for further troubleshooting instructions.

 

You can find more information about images here.

Replies (187 replies total)

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  • armandjdubois

    Replied by armandjdubois Yesterday

    Hi there,

    This is my second post about the same image upload issue. And I'm pretty sure that it's a Mac thing, as I filtered out all other possibilities (clear cache, different images under 10MB, different browsers, etc). It turned out that when uploading the images on a PC that was hooked into the same network (same security settings, etc)), it uploads just fine. I tried uploading the images on two different Macbook pro's and on an iMac, but the uploads just keep on pending (it starts uploading but then stops / gets blocked at a certain point).

    Hope you can help me with this.

    • Etti Wix Team

      Replied by Etti Yesterday

      Hi,

       

      I am sorry you are having trouble with uploading images to your site.

       

      Have you tried temporarily disabling your internet security programs and try again (i.e. antivirus, firewall, etc.) on your mac computer?

       

      In order to help you resolve the issue we need some more information:

       

      1. What Operating System you're using (i.e. Mac OSX, Windows XP, etc.) - and what version it is.
      2. What browsers you've tried - and include the version of the browser (can generally be found by going to Help > About within the browser).
      3. What version of Flash you have installed on your computer- you can find this at whatismyflash.com
      4. Which internet security programs you have installed on your computer (antivirus, firewall, etc.).

       

      Thank you for your cooperation.

       

       

       

       

       

       

  • qudurat

    Replied by qudurat 2 days ago

    the image on my website dosn't load :(

    please help me !

    my website : www.ilovemath-q.com

    • qudurat

      Replied by qudurat 2 days ago

      I am sorry , i put this reply in wrong place 

    • qudurat

      Replied by qudurat 2 days ago

      please help me :( !!!

    • CarleyS Wix Team

      Replied by CarleyS Yesterday

      Hi gudurat,

       

      I have merged your post to the thread on this topic. Please see the Best Reply above for further information.

       

      If you still require assistance, please provide us with more information about the problem you are having and we will be happy to assist you.

      - Regards, Carley
  • jkpdesign

    Replied by jkpdesign 3 days ago

    Hi

    Just for information, I had problems loading images and it turned out to be because I had HotSpot Shield (a VPN) activated. Once turned off the images loaded fine.

    Cheers

    Jim...

    • Daniel M Wix Team

      Replied by Daniel M 3 days ago

      Hi,

       

      Thanks for your insights regarding the issue you've experienced.

       

      Let us know should you run into any further difficulties,

      - Daniel M, Wix team.
  • tysonisham

    Replied by tysonisham April 17, 2014

    Can't upload anything to the site. Documents or pictures. Using Chrome. Right sized files. Tried uploading from cloud services (dropbox). Tried uploading from computer. IMac 2012 model, Macbook Air 2010 model. Clean cache. I'm stumped...

    Need to upload proprietary images and documents for review and signing by clients.

    • oryi Wix Team

      Replied by oryi April 17, 2014

      In most cases, upload issues are related to a local misconfiguration of certain settings on your computer, or to your internet connection.

      Please follow these steps in order to troubleshoot the issue you're experiencing:

      1. Try uploading other images. Is this issue isolated to specific images? If so, please email us the problematic images.
      2. Make sure the file name does not contain any special characters.
      3. Clear your browser's cache of "Everything". 
      4. Log out of your Wix account, restart your browser and then log into your Wix account and try again.
      5. Try using other browsers to open Wix. Recommended browsers include Google Chrome, Mozilla Firefox, and either IE or Safari (depending on whether you use a PC or a MAC).
      6. If you connect to the internet through a router, please try connecting directly through the modem.
      7. Try temporarily disabling your internet security programs and try again (i.e. antivirus, firewall, etc.). It is preferable to try this while still connected to the modem directly. This is meant to assist us in determining the source of the problem that you're facing.
      8. Try connecting to Wix from a different computer that uses a different internet connection.

      Finally, if you are still having issues, please contact us. Let us know exactly which steps you tried and what worked or didn't work. Please also include the following information:

      1. What Operating System you're using (i.e. Mac OSX, Windows XP, etc.) - and what version it is.
      2. What browsers you've tried - and include the version of the browser (can generally be found by going to Help > About within the browser).
      3. What version of Flash you have installed on your computer- you can find this at whatismyflash.com
      4. Your Wix username and the name of the site(s) with the issue.
      5. If you receive an error message, please attach the error message that you receive.
      6. Your geographic location and which ISP you use.
      7. Which internet security programs you have installed on your computer (antivirus, firewall, etc.).

       

      Please let us know should you need any further help.

      All the best, Or
  • mi0800

    Replied by mi0800 April 16, 2014

    Cant Upload pictures

    I'm try to upload some pictures but i cant 

    this is what i get please help me to fix this issue 

    • Darth V. Wix Team

      Replied by Darth V. April 16, 2014

      Hello!

      Please refer to the above Best Reply.

       

      If you still have an issue uploading images, please let us know.

      Best regards, WIX Team
  • rebeccaallisonmakeup

    Replied by rebeccaallisonmakeup April 14, 2014

    Images wont upload

    I have been trying to add my own images to my website for many hours and they don't seem to want to come up. They are the correct size (under 10mb) and they are .jpg. I have tried what the other posts recommend and they still don't want to upload.

    Everything works up until I am waiting for the photo to go my images. Basically I click into "upload images" select the image I would like to upload press open - it then takes you back to the editor where you images are and nothing happens! Can you please help! Thanks Rebecca

    • Katie Wix Team

      Replied by Katie April 14, 2014

      Hi Rebecca,

       

      Please refer to the above Best Reply.

       

      If you still have an issue uploading images, please let us know.

       

      Thanks,

       

      Katie
    • rebeccaallisonmakeup

      Replied by rebeccaallisonmakeup April 15, 2014

      Hi

      I have tried that! My picture is under 10mb and they are .jpg, everything work up until I select the image from my documents and press open it then goes back to the screen where the was when you add the photos and my photos are no where to be seen! Please help! Thanks Rebecca

    • Ella Wix Team

      Replied by Ella April 15, 2014

      Hi Rebecca,

      I apologize for the inconvenience.

      Are you experiencing this problem with a specific image? Also, are you getting any kind of error message?

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict. Please clear your browser's cache. You can find step by step instructions here.

      Please contact us if the problem persists.

      Awaiting your reply,

      Ella
       

  • nechiman

    Replied by nechiman April 14, 2014

    I am not able to upload documents to website. What's going on?  I noticed that I'm not the only one having difficulty. My clients look up to my speedy service. This is making me look bad..

    Please fix this..

     

    • Shai Wix Team

      Replied by Shai April 14, 2014

      Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.

       

      *Please make sure to include a screen shot, if possible.
       

      Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.

  • crescentheadholiday

    Replied by crescentheadholiday April 8, 2014

    I just spent the last 4 hours uploading pictures no problem but then the FREE Wix Site shut down losing all my work.

    • Gat Wix Team

      Replied by Gat April 8, 2014

      Hello,

      We are terribly sorry for the inconvenience.

      We recommend saving the editor as often as possible in order to avoid losing your work.

       

      Kind regards,

       

      Gat Wix Team.
  • gutermanmichelle

    Replied by gutermanmichelle April 7, 2014

    I have tried everything this thread has said. I cleared everything, used different browsers, made sure the photos were the right size, and nothing is working. I am getting very frustrated and I would like some assistance immediately. How am I supposed to run a photography website if I cannot upload an image

    • Ritti Wix Team

      Replied by Ritti April 7, 2014

      Hi,

      Are you getting an error? What happens when you try to upload a picture? Is this happening to a specific file only? Please try to elaborate as much as you can so we can understand the cause of this.

      Best, Ritti
  • ellanson

    Replied by ellanson April 3, 2014

    There is no browse file ability to retrieve images in desktop files to upload to website builder. Why is everyone having this difficulty? Better go to WEBS.

    • gills2 Wix Team

      Replied by gills2 April 4, 2014

      Hey  ellanson,

       

      I'm sorry to hear you are experiencing difficulties.


      Please clear your browser's cache. You can find step by step instructions here.
       

      We also recommend you to try and use different browsers and see if there is any difference.
      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
       
       
      Please let us know if this issue persists.

       

      Gill, Wix Team

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