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wix Wix Team

In addition to creating a Page on Facebook, you must also go through the Publish process in your Wix Facebook template.

Simply click 'My Account' from the top menu of this page, roll over your Wix Facebook Page and click Edit.
From the top menu of the editor, click 'Publish' and follow the steps to publish your Wix Facebook document to your Facebook Page.

Replies(266 replies total)

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  • delossantosmariecr

    Replied by delossantosmariecr May 12, 2014

    hi my  facebook page appears to be blank what should I do?

    • Jonathan Wix Team

      Replied by Jonathan May 13, 2014

      You have no site under your account, please provide us with a link to your page on Facebook where the site should appear but does not.

  • torontogenty

    Replied by torontogenty February 3, 2014

    I created a FB page a month ago and page could not load since then. I thought maybe it is temporary but the page still does not load. This is the FB page url: https://www.facebook.com/expressglassinc

    At the preview of the Wix FB page says:

    APPCONFIG.XML FILE NOT FOUND!

    Your help in this matter is appreciated.

    • Michal

      Replied by Michal February 3, 2014

      Thank you for posting. We are aware of this issue. 

       

      We have resolved the issue with HTML Facebook templates not coming up on your Facebook Pages.

       

      As for Flash Facebook templates, due to limitations with https protocols with the Flash integration on a Facebook Page, we are no longer able to support Flash issues on Facebook Pages.

      If you are experiencing an issue with your Flash template not showing on your Facebook Page then please create a new Facebook site using our HTML solution.

      To add a HTML Facebook template:

      1. log on to WIX.com - 'My Account' area

      2. Scroll down till you see the link to '+ Create a New Site'

      3. Scroll all the way down to the footer area and click on the 'Facebook Templates' link

      You should be taken to our HTML Facebook template page from where you can start to edit your new HTML Facebook template.

       

      We apologize for the inconvenience regarding Flash Facebook templates.

       

      Thank you for your understadning. 

       
      Michal - Wix Team
  • eduardoojedak

    Replied by eduardoojedak January 17, 2014

    I have already "published" it on the editor but when I come back to Facebook, I received the "Page not published yet!" message. What can I do?

    • Tali Wix Team

      Replied by Tali January 17, 2014

      Hey

      I'm sorry for the inconvenience.

      Please follow these instructions to publish your Wix FB page to Facebook again. Please let us know if you get stuck in any step, so we can localize the problem. If everything seems to work fine, but your site is not published, please let us know. 

       

      Please also give us the URL of your Facebook fan page, so we can investigate the issue further.

       

      Thank you,

      Tali, Wix Team
  • in5146

    Replied by in5146 November 5, 2013

    Hello,  for some reason our facebook storre isn't working. could you check into it and let me know is there anything we should do on our side.

    Account IN5146.

    FB store name fbtl ID e9d3b72

    Thank you.

    S. Lombardi

    • Adam F Wix Team

      Replied by Adam F November 5, 2013

      Hi, 

       

      In order for us to be able to better look into the matter, please provide us with the URL of your Facebook page

      In addition, please provide us with a screenshot of the problem. For instructions on how to take a screenshot, please use this link.

    • in5146

      Replied by in5146 November 5, 2013

      https://www.facebook.com/Champagne.TendiletLombardi/app_129982580378550

       

    • Adam F Wix Team

      Replied by Adam F November 5, 2013

      Hi, 

       

      Thank you for the information.

      Please check our main thread regarding this problem here.

    • in5146

      Replied by in5146 November 6, 2013

      Ok so basically flash facebook isn't supported anymore and you don't provide facebook online store in html... So all this time you have charged us for something that isn't supported... can we get a refund ?

    • Gat Wix Team

      Replied by Gat November 6, 2013

      Hi  in5146,

      We do support Facebook online stores in HTML.

      Click the "Get a free Facebook store" link in your Store Manager to create a storefront on your Facebook Page. You will be taken to your Facebook account and can then choose which Facebook Page to place your store on.

       

      Visitors to your Facebook store will be directed to your Wix site. Your store will be fully managed through the Store Manager and any changes that you make to your Wix Store will be automatically reflected in Facebook.

       

      For more information about creating a Wix Online Store, click here. For more information about the Store Manager, click here.

      Gat Wix Team.
  • katiebenassi

    Replied by katiebenassi October 2, 2013

    My Wix page is also blank.  I have tried deleting the app and reinstalling several times...I am very frustrated!  My page is https://www.facebook.com/MrsBenassi  Please help.

    • Adam F Wix Team

      Replied by Adam F October 2, 2013

      Hi, 

       

      I'm afraid that the URL you have provided us is not a valid URL. 

      In order for us to be able to better look into the matter, please provide us with the URL of your Facebook page


      In addition, please provide us with a screenshot of the problem. For instructions on how to take a screenshot, please use this link.

       

      Thanks

    • katiebenassi

      Replied by katiebenassi October 3, 2013

      First, I don't know what you mean that the URL I provided is not valid...It is the URL for my FB page (I copied and pasted it from the address bar).

      Second, I figured out the issue.  I use Chrome and I finally noticed a very discrete notification in the address bar and when I hover over it is says "This page includes scripts from unauthenticated sources."  When I click on Learn More it takes me to this website https://support.google.com/chrome/answer/1342714?hl=en.  I can click to allow the script on the page but don't know if others will see the discrete notification and even if they do I don't know if they will allow the script to run or not.  Can you please look into this issue.  There is a good chance that this is why others are having issues too.

    • Jonathan Wix Team

      Replied by Jonathan October 3, 2013

      We apologize for the inconvenience, the url is no incorrect, we cannot reach it because it is private. Please make your Facebook page public so we can visit it.

       

      We are happy you have made progress regarding this issue. Please make the page public and inform us once you have done so, we will then be able to look into this matter.

  • bandylager

    Replied by bandylager September 21, 2013

    I also get white screen. I have tried to re-install several time without results.

    When I hit WixYourPage I install the app and choose a template from your site, Save and publish it when i connect it i allow everything. Then try to go in to the tab and only get the page setting on facebook wix tab and there is a text says this is how your site looks, and its loads and become white????

    • Leah Wix Team

      Replied by Leah September 21, 2013

      Hey,

       

      I apologize for the inconvenience. Please provide us with a link to the Facebook page so that we could assist you further.

      Sincerely, Leah Wix Team
    • bandylager

      Replied by bandylager September 21, 2013

      https://www.facebook.com/bandylager/app_129982580378550

    • bandylager

      Replied by bandylager September 21, 2013

      Can you try to upload any fb template to test

    • Nat

      Replied by Nat September 22, 2013

      Hey,

       

      The link you provided is not the correct one. Please provide us with the link to your FB page. Not the Wix app.

      Please don't hesitate to contact us again. Nat
  • rshaffer61

    Replied by rshaffer61 August 29, 2013

    My FB has nothing at all.

     

    • Ilia Wix Team

      Replied by Ilia August 29, 2013

      Hi,

      Please send us a link to the Facebook Page with the issue.

       

      Best regards.

      Ilia - Wix Support
    • rshaffer61

      Replied by rshaffer61 August 29, 2013

      It is my fb page and it does work on all other browsers like IE10 and Chrome. It seems to be a problem with Waterfox only. I cleared the history, cache and made sure javascript was enabled. About a hour ago it finally came back up correctly.

    • Ilia Wix Team

      Replied by Ilia August 29, 2013

      Hi,

      Sadly Wix does not offer support for Waterfox.

      The only browsers we support are Chrome, IE9(and up), Firefox, and Safari.

      Please make sure to use one of those browsers.

       

      Best regards.

      Ilia - Wix Support
  • robertphillipsusarmy

    Replied by robertphillipsusarmy July 20, 2013

    my page wont display, www.facebook.com/greedisgone

     

    i followed the steps and this is what it looks like

     

    • Michal

      Replied by Michal July 20, 2013

      Hey    robertphillipsusarmy ,

       

      I apologize for the inconvenience. 

      Please remove the Wix App from your Facebook and try to repeat the process following these steps. If you run into any difficulties at any step, please let us know. 

       

      Thanks,

      Michal - Wix Team
    • robertphillipsusarmy

      Replied by robertphillipsusarmy July 23, 2013

      Followed the steps, still no luck. Same image on the screen.

    • Tom Wix Team

      Replied by Tom July 23, 2013

      Hi    robertphillipsusarmy  ,

       

      Please follow these steps:

      - From your Facebook account - Go to Account > Privacy Settings > under Applications and Websites, click Edit your settings > next to Applications you use, under WixYourPage, click Remove > next to WixYourPage, click X.

      * This will remove the WixYourPage App 'permanently'

       

      - Then, go to WixYourPage and click Add to My Page. Choose your Facebook Page from the list to add the application again. This will re-install the WixYourPage App and all of your original data will be recovered.

       

      If you still experience any problems please let us know, and specify on which step the process failed.

      Thanks,

       

      Tom

      Wix Team

    • robertphillipsusarmy

      Replied by robertphillipsusarmy July 23, 2013

      No step of the process failed. I made it all the way through until the end and it says this 

       

    • Nat

      Replied by Nat July 24, 2013

      Hey,

      Are you able to see the Wix app in your page?

      Under Pages section in your FB menu, can you see your FB site's name?

       

       

      Please don't hesitate to contact us again. Nat
  • leegrain

    Replied by leegrain May 10, 2013

    helo, my page is white when people clik on the wix tab.
    please help!
    https://www.facebook.com/LeeGrainPhotography/app_129982580378550

    and i can see only the header of the page i created. 

    • Michal

      Replied by Michal May 10, 2013

      Hi leegrain, 

       

      I was able to view your Wix FB page on your FB fan page:

       

      Please elaborate on the issue you are experiencing; are you taking any other steps other than clicking the Wix site tab on your FB fan page? Is this also happening when using a different browser?

      Please send us a screenshot of the issue, too.

       

      Thanks, 

      Michal - Wix Team
  • Jonathan Wix Team

    Replied by Jonathan January 9, 2013

    We have visited your website:

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