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BenjaminB Wix Team

We have received many complaints regarding users losing their Facebook Like count on their Wix site.

 

We have approached Facebook regarding this matter and they have informed us that this is a known issue related to Like buttons that are connected to a non-Facebook URL and that they are investigating.

 

Please note that the Facebook API is the engine that is providing the counter for your Facebook Like button. This applies to the Facebook Like app from Wix, as well as Facebook's code to generate the Like counter using the HTML App.

 

If you are experiencing a loss in your Facebook Like count for your site's URL, then please contact Facebook regarding this matter.

 

You can raise an issue with Facebook by contacting the Facebook Help Center here.

 

For information about adding a Like button connected to your Facebook Page URL, click here.

Replies(179 replies total)

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  • virginiabmahoney

    Replied by virginiabmahoney 3 days ago

    I wonder if this issue is related...My facebook counter only works on my home page.   All the others still register 0, even though my home page lists a number.  I'm thinking it may be a facebook issue, because the twitter button number is consistent through the whole website.  Am I right?

    If not, what can I do to correct this?

    • Alina Wix Team

      Replied by Alina 3 days ago

      Hey,
       

      Please note that Like buttons work per site address or URL. It counts the likes for every page in your site separately. 

       

      If you wish to add a Like button that allows visitors to Likes a page on Facebook, such as your business page, check out our Facebook Page Like button.

      Thanks, 

      Alina, Wix Support Team
  • moorishscience

    Replied by moorishscience May 31, 2014

    I am having the same issue. I can see when I edit my page that I have over 4000 likes which is on par with the popularity of my site on wix from the time we first put our page together on wix. But now, it only shows 1,102 likes. We feel that this is hurting our brand and are considering moving our url to another provider. Peace.

    • Ritti Wix Team

      Replied by Ritti June 1, 2014

      Hi,

      Please refer to the best reply in blue.

      We apologize for the inconvenience you experience.

      Best, Ritti
  • paul771

    Replied by paul771 May 16, 2014

    Hi, I wondered if you have any updates?  I've contacted FB, but according to their help site they can't deal with every individual request.  

    I find it interesting that the Wix FB likes are still active...sorry, I had to point it out, as it would seem that many people are suffering from this loss

    • Ella Wix Team

      Replied by Ella May 16, 2014

      Hi,

      As the Best Reply states, this is an issue on Facebook's end, therefore we cannot fix it on our end.

      The reason Wix Facebook Like is still active is that this issue does not affect all users.

      I apologize for the inconvenience.
       
      Ella
  • paul771

    Replied by paul771 May 13, 2014

    Missing FaceBook likes

    Hi there.  Yesterday I had a few hundred Facebook likes and now I have only 2!  I wonder if you could help.

    Many thanks

    • Niv Wix Team

      Replied by Niv May 13, 2014

      Hi,

      I merged your ticket here so you can receive more information and updates regarding this matter. Please refer to the best reply above.

       

      We apologize for the inconvenience and thank you for your patience and understanding.

      Niv, Wix Support
  • Jumbo Super Mall

    Replied by Jumbo Super Mall May 3, 2014

    Any update on Facebook like button problem, just checked my website and facebook like button is not there.

    • Tali Wix Team

      Replied by Tali May 3, 2014

      Hey

      I'm sorry for the confusion.

      Please click here to see our reply.

      To avoid confusion please continue any followups on the original thread.

       

      Thank you,

      Tali, Wix Team
  • sbalasz

    Replied by sbalasz April 29, 2014

    facebook likes disappeared

    Hi,

    I have a like button on my website (www.nutrigrill.co.uk) and I invested a lot to drive up numbers on it, but as I was just about to reach 700, all my likes disappeared and it reset to 0 . Now I have only one (which was me). I know they said the problem is with Facebook and we need to contact them, but frankly their customer support is one of the worst I've ever came across. So I'm just wondering if there is another way to fix or report this?

    Thanks

     

    • Dean Wix Team

      Replied by Dean April 29, 2014

      Hey,

       

      I apologize for the inconvenience this is causing you.

       

      I have merged your inquiry to this main thread for the issue, where we will be posting new information as it arises.

       

      Please refer to the best reply above for more information.

       

      Thank you for your patience and understanding.

      All the best, Dean - Wix Team
  • southwestmarketingme

    Replied by southwestmarketingme March 28, 2014

    I find it interesting that the like button on my mobile view is correct with 3,65something likes....but my regular web site shows 6 and I am one of them..so 5. 

    I found that out b/c I liked myself to see if it works ..it did it added the 1 like [me]  and told me so.

     

    BUT on mobile view the correct number is displayed...is this still a face book problem ??

    Thanks

    • southwestmarketingme

      Replied by southwestmarketingme March 28, 2014

      I should add I also made the "flip " different and that took as well.

    • Gat Wix Team

      Replied by Gat March 28, 2014

      Hey,

      I checked your site on my iPhone and saw 6 Likes to your site, as on the desktop version:

      Please provide us with a screen shot of the problem. 

      You can do so by Pressing the Power and Home buttons at the same time will also grab an image of the screen.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Gat Wix Team.
  • southwestmarketingme

    Replied by southwestmarketingme March 27, 2014

    likes.......,....

    I am sorry but all that written on the topic makes no sense....when I put the likes button up I had 3, 567 likes but when I save it I have 6...there is something wrong??!!  What do I do?? I want the right number to show please.

  • gvrnes

    Replied by gvrnes March 24, 2014

    Haven`t you guys fixed this yet? 3rd time I lost a bunch of likes.....

    http://gvrnes.wix.com/musikkterapioslo

    • Dean Wix Team

      Replied by Dean March 24, 2014

      Hey,

      I apologize for the inconvenience this is causing you.

      Please review the information in the best reply above.

      All the best, Dean - Wix Team
  • gloverld Premium VIP

    Replied by gloverld March 17, 2014

    Is this still an issue? I am trying to add a Facebook Like to my new site and don't need these resetting problems trying to get new site going.

    • Elia Wix Team

      Replied by Elia March 17, 2014

      Hi,

      If you wish to use your own like button code, you can generate one here, and embed it using our HTML App.

      Elia - Wix Support

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