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wix Wix Team

If you are experiencing performance Issues with your HTML Site, please post your issue in this thread.

 

At Wix, we strive to provide the best services possible for you and your website's visitors.

 

We hold performance related issues in the highest regard and we are constantly working to improve the loading time and overall performance of sites built with our platform. Rest assured this is our top priority and we are currently working on a major update to address this issue. This update should be released in our next core version.

 

If your website takes more than 5-7 seconds to load, please go to www.webpagetest.org and run a test for your site. Once you receive the results, please post a link to the results here.


Thank you for your patience and understanding.

Replies(3,069 replies total)

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  • dvor65

    Replied by dvor65 July 16, 2014

    Dear Wix Support,

    I do not pay full price this month for sites www.menstruacevpohode.cz and www.menstruacnykalisokluna.sk.
    Get me 50 % off as satisfacktion.

    As user "gmbwawebsite" wrote, 3000 posts and Wix support tell us, that performance of our sites are OK. There are NOT. At it is long lasting problem, but in last weeks it is much worse! It is not all the time, it is for an hour bad, than good. It cost as so much money, because sells are dramaticlly lower, if slow speed of sites.

    If it not be fully solve until end of month, we will move our sites from Wix.

    I CALL ALL USERS WITH PROBLEMS, be hard on Wix support, want discount. We have to push or there will not be reaction!

    Wish you all only the best and fast performance websites! :)

    Oldrich
    Czech Republic, Europe

     

    • Nitzan Wix Team

      Replied by Nitzan July 16, 2014

      Hi Oldrich,

       

      Thank you for contacting Wix Support. 

      We are sorry you are experiencing these difficulties and apologize for the inconvenience.

       

      Please note that I have checked both the sites using a speed test, the results of which can be seen here and here. Your sites received a score of 'C' and 'D', respectively, for progressive .jpegs.


      To rectify this, you will need to save your images in progressive .jpeg format. If you are using Gimp to improve your image quality, you will be able to make these changes in the Advanced Options section.


      A great way to increase site performance is to optimize the images that you use. To find out more, please click here.

       

      If you have any further questions, please let us know.

      Have a great day! Nitzan - Wix Support Team
  • shirilevi19

    Replied by shirilevi19 July 16, 2014

    איטיות בעליית האתר

    היי יש לי אתר שבניתי במערכת שלכם , המערכת ממש טובה ועובדת מצויין אך ישנה בעייה בעליית האתר ברשת האינטרנט , הוא עולה מאד לאט , רציתי לדעת מה הסיבה לכך ואם יש אפשרות לתקן זאת .

    www.gardencenter.co.il

    • Ritti Wix Team

      Replied by Ritti July 16, 2014

      היי,

      העליתי את האתר - הוא עלה מהר. אנא קרא את התשובה למעלה ובצע את הביקה בלינק המצורף.

      תודה.

      Best, Ritti
  • jadereaweightloss

    Replied by jadereaweightloss July 16, 2014

    http://www.webpagetest.org/result/140716_MZ_3JW/

    • Or Y Wix Team

      Replied by Or Y July 16, 2014

      Hello,

       

      I have also run a speed test on your site, whose results are available here.

      I have not been able to recreate the issue, though in case you wish to rectify this, you can compress the images in your site.

       

      Please let us know in case the issue persists.

      All the best, Or
  • ter715

    Replied by ter715 July 16, 2014

    Hi, I am have had a few people mention to me how slow my website is to load. I've deleted any images/pages that are not needed. Is there a way you can see what would be causing this slow speed? http://www.alluringdesigns.com.au

    thanks

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team July 16, 2014

      Hi,

       

      I've ran your site through webpagetest (results) and it scored 6 seconds, which is a good score!

       

      Improving performance is very important to us at Wix!
      We have recently made many changes that should improve the performance and loading time of your site.

       

      If you are still experiencing performance issues on your site, it may be because of one of the following factors:

       

      - The speed of your own connection or an overload at your ISP during peak hours
      - The amount of content on your site or home page
      -  A large number of animations and/or animated behaviors/effects on your site
      - Very large MP3 files which load on your home page
      - A slower computer (i.e. with a slow processor or low RAM) which may load the site slowly, as it cannot process the information quickly enough.

       

      In order to optimize your site for speed, try to follow these guidelines:

      - Don't use too many animations on your homepage
      - Try to use a uniform font for your site (1-3 fonts)
      - If you decide to use an MP3 on your homepage, try to use a smaller file.
      - If you use many shapes and components in the editor to create a larger image, it would be best to create a single image, with these elements, on your computer and then upload it to Wix.

       

      Best regards, Miki- Wix Support Team
  • gmbwawebsite

    Replied by gmbwawebsite July 15, 2014

    Almost 3,000 posts and Wix doesn't think there is a problem with load time. Been like this for years and they do nothing about it but answer the same old way.

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team July 16, 2014

      Hi,

       

      If you have a slow loading time issue please provide me with your site so I may examine it and let you know what you can do to resolve it.

       

      Thank you.

      Best regards, Miki- Wix Support Team
  • lisatdnguyen

    Replied by lisatdnguyen July 15, 2014

    http://www.webpagetest.org/result/140715_ET_SHB/

    • Dean Wix Team

      Replied by Dean July 15, 2014

      Hi lisatdnguyen,

       

      Going over your results and your site I can see that overall your site's performance is good.

       

      Analyzing your test results I have one main suggestion to help you make your site load faster.

       

      The images on your site are not fully optimized for the web.

       

      Please take down the images you have placed on your site and convert them to .jpeg files, this will compress the size of your images by more than half and will allow your site to load faster.

      You can get more information on converting images to a .jpeg format here.

       

      Let us know if you need additional assistance.

      All the best, Dean - Wix Team
  • inf705

    Replied by inf705 July 15, 2014

    My site is taking to long to load, can you please help. Thanks www.jazminwhitley.com

    • Ella Wix Team

      Replied by Ella July 15, 2014

      Hi,

      Thank you contacting us.

      I ran a test on your site's loading speed. It seems to load very fast: 3.059s, as you can see here.

      Is there a specific page on your site that takes time to load?

      To improve your site's loading time, please consider moving some of the images, or the slideshow itself, to a different page. This will make the homepage lighter and quicker to load.

      Don't hesitate to contact us again,

      Ella

  • jhorner90

    Replied by jhorner90 July 15, 2014

    Page is taking way to long to load and sometimes does not load at all in Chrome.  I am paying a lot of PPC so this is really a huge waste of money when people click and can't access the site.

    http://www.webpagetest.org/result/140715_99_QS3/

    • Ella Wix Team

      Replied by Ella July 15, 2014

      Hi,

      Thanks for contacting us.

      According to the test you've provided us with, your site loads pretty quickly: 6.620s.

      I visited your site using Chrome, and it loaded very fast.

      Are you experiencing this issue using a specific internet connection? Or from a specific area?

      Awaiting your reply,

      Ella

  • kikgirl8

    Replied by kikgirl8 July 15, 2014

    Slow load times... is this because of my site upgrade? 

    http://www.webpagetest.org/result/140715_AH_QF5/

  • viaropoli

    Replied by viaropoli July 15, 2014

    Good Afternoon:

    We are also experiencing some slow load times -- here are our test results:

    http://www.webpagetest.org/result/140715_W8_Q78/

    I was wondering how to change the format of my images to progressive jpegs as this seems to be the reason why my site is loading so slowly.  Thanks very much for your assistance!

    • Dean Wix Team

      Replied by Dean July 15, 2014

      Hi viaropoli,

       

      Going over your results and your site I can see that overall your site's performance is good.

       

      Analyzing your test results, as you could see as well, I have one suggestion to help you make your site load faster.

       

      Take down the images you have placed on your site and convert them to .jpeg files, this will compress the size of your images by more than half and will allow your site to load faster.

      You can get more information on converting images to a .jpeg format here.

       

      Let us know if you need additional assistance.

      All the best, Dean - Wix Team

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