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wix Wix Team

Site performance is very important to us at Wix! We have recently made many changes that should improve the performance and loading time of your site.

 

If you are still experiencing performance issues on your site, it may be because of one of the following factors:

 

- The speed of your own connection or an overload at your ISP during peak hours
- The amount of content on your site or home page
-  A large number of animations and/or animated behaviors/effects on your site
- Very large MP3 files which load on your home page
- A slower computer (i.e. with a slow processor or low RAM) which may load the site slowly, as it cannot process the information quickly enough.

 

In order to optimize your site for speed, try to follow these guidelines:

- Don't use too many animations on your homepage
- Try to use a uniform font for your site (1-3 fonts)
- If you decide to use an MP3 on your homepage, try to use a smaller file.
- If you use many shapes and components in the editor to create a larger image, it would be best to create a single image, with these elements, on your computer and then upload it to Wix.

 

If, after optimizing your site for speed, you continue to experience performance issues, we ask that you please load the site using www.webpagetest.org (an independent 3rd party site that will test the speed).

 

If you are not satisfied with the results received in the site test, and your is indeed loading slowly, please send us the link to the results, as well as your site URL. We will investigate the results and review your site. If there is indeed an issue on our end, we will do our best to investigate it and fix it ASAP. For further assistance, please post in this FAQ.

Replies(3,379 replies total)

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  • kadlecdavid

    Replied by kadlecdavid 5 days ago

    www.skalingrad.cz - Very slow loading time, please help - full loading - 13,368s

    http://www.webpagetest.org/result/140725_DE_Q42/

    it is terrible time :(

    • Dean Wix Team

      Replied by Dean 4 days ago

      Hi,

       

      Going over your results and your site I can see that your site's performance is good.

       

      Analyzing your test results I have one suggestion to help you make your site load faster.

       

      I noticed that you've placed a lot of content on your homepage, this directly effects the response rate of your homepage and hence your entire site.

      I warmly recommend distributing most of the content to other pages or creating a "light" landing page.

       

      Let us know if you need additional assistance.

      All the best, Dean - Wix Team
  • nastade

    Replied by nastade 5 days ago

    website not working

    Hello, I would like to know why the artmarketing website works so slow and sometimes doesn't work at all. 

    • Itamar S Wix Team

      Replied by Itamar S 5 days ago

      Hi,

       

      I have merged your question to the relevant thread.

       

      I ran a speed test on your site, you can see the results here.

       

      There are two main factors that affect the loading time: 

      1. The size of your website 

      2. The Internet connection that you have through your ISP. 

      Since you cannot control or adjust factor 2, your main goal should be optimizing your site's size.

       

      I visited your site and I can see you have a lot of images. As you can see, your site received an F for  Progressive JPEG, to ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

       

      Also please note that each page in your site is loaded separately so that if you have large amounts of media in your site it is recommended to spread it on different pages and not all on one page.

       

      Please contact us should you require further assistance. 

  • politicalteenagerusa

    Replied by politicalteenagerusa 5 days ago

    My website loads fine in every state except Colorado.

     

    http://www.webpagetest.org/result/140725_44_6AZ/

    • leel Wix Team

      Replied by leel 5 days ago

      Hi,

      I ran another speed test on your site, you can see the results here.

       

      There are two main factors that affect the loading time: 

      1. The size of your website 

      2. The Internet connection that you have through your ISP. 

      Since you cannot control or adjust factor 2, your main goal should be optimizing your site's size.

       

      I visited your site and I can see you have a lot of images. As you can see, your site received an F for  Progressive JPEG, to ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

       

      Also please note that each page in your site is loaded separately so that if you have large amounts of media in your site it is recommended to spread it on different pages and not all on one page.

       

      Please contact us should you require further assistance. 

    • politicalteenagerusa

      Replied by politicalteenagerusa 5 days ago

      Cool! A copy-paste response. How Helpful!  Do you think I am stupid? Your response is EXACTLY the same as the one you gave nastade.  I am tired of Wix's bullshit.  Get your act together and upgrade your servers.

    • Gan Wix Team

      Replied by Gan 4 days ago

      Hi,

       

      Thank you for contacting us, and we do apologise for the inconvenience.

       

      We are sincerely working on improving our sites constatnly, but according to the tests that both you and leel and ran, your site does show some issues regarding the images it contain, and so optimising them can only help the situation. 

       

      The problem might also be with local infrastructures, but we'll be wiser only after all tests to your site, show perfect marks.

       

      Thank you for your understanding, and again, we apologise for any inconvenience. 

       

       

      Best, Wix.
  • imforgiven2014

    Replied by imforgiven2014 5 days ago

    My website is www.imforgiven.net. I am having issues with the "about" and "contact" buttons at the top of my page. Everything has been working fine but I noticed today that when you run the mouse over these buttons, it will not let anyone click on them anymore. Can you please help me resolve this issue?

    Many Blessing!

    • imforgiven2014

      Replied by imforgiven2014 5 days ago

      Thanks, but I got it figured out! Sorry to bother!

       

    • leel Wix Team

      Replied by leel 5 days ago

      I'm glad everything works!

       

      Feel free to contact us should you require further assistance. 

      Lee - Wix Team.

  • kerry988

    Replied by kerry988 5 days ago

    Hi - when is your major release going to be ready? Hopefully this will solve some of the site performance issues.

    I don't believe changing to progressive jpegs will solve all of these problems. I only have one image on the home page. I ran another set of tests using multiple tools and a number reported javascript issues. See on test below showing page load time varying from 3.5 - 11.5 seconds

    http://www.websitetest.com/ui/tests/53d189880c53726290000025

    Here is another:

    http://developers.google.com/speed/pagespeed/insights/?url=www.ronniegoodman.com

    Any assistance or expectations you can provide would greatly appreciated

     

    Thanks,

     

    Mark

     

     

     

     

     

    • Nikolai Wix Team

      Replied by Nikolai 5 days ago

      Hi Mark,

       

      Thank you for contacting us. 

       

      I have checked your speed tests and run one of my own. You can see the results here.

       

      Your Wix site and especially the home page are loading fast. I noticed that your site loads slowly when scrolling through the stores, and the speed reports also back this conclusion.

       

      At this point I want to advice you to optimize the Images you are displaying in your Wix Store, especially the images in the Original Prints collection. Please follow the guidelines here.

       

      Please contact us if you require any further assistance.

       

       

      Nikolai, Wix team
    • kerry988

      Replied by kerry988 5 days ago

      Thanks!

    • Rony Wix Team

      Replied by Rony 4 days ago

      Our pleasure!

      If you need any further assistance, we will be more than happy to help!

      Thanks, Rony Customer Solutions
  • lifebalanceinvest

    Replied by lifebalanceinvest 5 days ago

    hi,

    my website is www.lifebalanceinvest.com

    is running really slow.. only have 2 galleries with a few small images at home page, but takes lots of time to load.

    after testing at http://www.webpagetest.org results are terrible at same places. 12 seconds to load.

    sometimes 1 minute

    http://www.webpagetest.org/result/140724_XW_Z0Q/

    • leel Wix Team

      Replied by leel 5 days ago

      Hi,

      I ran another speed test on your site, you can see the results here.

       

      Please note that your site was received an F in "Progressive JPEGs". To ensure that you maintain the quality of your photos and decrease loading time to a minimum, please follow the guidelines here.

       

      Please note a large amount of pages may also cause your site to load slower.

       

      I can see you have a large amount of images on your home page, please note that each page in your site is loaded separately so that if you have large amounts of media in your site it is recommended to spread it on different pages and not all on one page.

       

      Please try to optimize your images and follow the steps above to reduce your site's loading time.

       

       

       

       

    • lifebalanceinvest

      Replied by lifebalanceinvest 4 days ago

      I changed a few images with Gimp software, and now the result seems better at same places.

      got new reports: 

      http://www.webpagetest.org/result/140726_HE_C19/

      http://www.webpagetest.org/result/140726_VV_C2X/

      http://www.webpagetest.org/result/140726_Q4_CME/

      didn´t changed all photos. started with the firsts and last photos in galleries and now seems optimized.

      but results are strange. At Asia and Europe, reports are terrible bad.

    • lifebalanceinvest

      Replied by lifebalanceinvest 4 days ago

      problem is a report like this:

      http://www.webpagetest.org/result/140726_MA_CT8/

      if the website can´t work there is a big problem.

    • Or Wix Team

      Replied by Or 4 days ago

      Hi,

       

      Your site seems to load quickly now.

       

      However, the problematic report is from china. Our team thoroughly investigated the issue and unfortunately it appears that the 'Great Firewall of China' is blocking the connections to Wix websites. This means that the websites cannot be viewed due to the block imposed by the governments in these regions.

      Your site will still be accessible everywhere else in the world.
      We apologize for the inconvenience and hope that the ban will be lifted soon, so that we can continue to offer our full services to you.

       

      Should you need further help, please let us know!

      All the best, Or - Wix support team.
  • LMDesign

    Replied by LMDesign July 24, 2014

    Help!  What can I do to speed up my client's site?  It's www.cherokeepresbyterian.com

    Test Results are : http://www.webpagetest.org/result/140724_1S_T69/

    • Or Wix Team

      Replied by Or 5 days ago

      Hi,

       

      I've visited your site and it took less than 3 seconds to load on my end.

       

      There are two main factors that affect the loading time: 

      1. The size of your website 

      2. The Internet connection that you have through your ISP 

       

      Since we cannot do anything to help your site regarding factor 2, your main goal should be optimizing your site's size.

       

      Please note that your site was ranked F in "Progressive JPEGs". To ensure that you maintain the quality of your photos and decrease loading time to a minimum, please follow the guidelines here.

      All the best, Or - Wix support team.
  • htexclusive521

    Replied by htexclusive521 July 24, 2014

    Hi sir/Madam

    my domain is: www.investanbull.com and this is my web page test : http://www.webpagetest.org/result/140724_DN_T0A/  as you see my website is loading incredibly slow by 23 seconds and i am losing my prospect and customer also i am pay per click for my site. well noted all my images are optimized as i know. they are between 20 kb - 150 kb howevet most of them are between 50 -100 kb.

    i don t know what is the problem .....please help me by this issue

    • Ilia Wix Team

      Replied by Ilia 5 days ago

      Hi,

      I re-ran the test on your site for more accurate results.

      Please note that your images are not optimized for web use per the test results, please make sure to convert them into Progressive JPEG or PNG format to optimize them.

       

      To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

      You can find more information about how to upload pictures here.

       

      Best regards

       

      Ilia - Wix Support
    • leel Wix Team

      Replied by leel 5 days ago

      Hi,

       

      I ran another speed test on your site, you can see the results here.

       

      There are two main factors that affect the loading time: 

      1. The size of your website 

      2. The Internet connection that you have through your ISP. 

      Since you cannot control or adjust factor 2, your main goal should be optimizing your site's size.

       

      I can see you have a lot of images and animations on your homepage,

      Animations and galleries will cause longer load times, please note that each page in your site is loaded separately so that if you have large amounts of media in your site it is recommended to spread it on different pages and not all on one page.

       

      I can also see you have very long pages with a lot of images, This may also cause slow loading time, 

      Please make sure to optimize the images on your site and try not to overload your home page with several fonts and font colors. Too many fonts/font colors will simply cause your user's processor to work harder.

      Please try not to use more than 2 fonts on a single page. Fonts in plain, bold, italic, bold & italic are all considered to be different fonts! 

       

       

      Please try to follow the steps above to reduce your site's loading time,

      please contact us should you require further assistance. 

  • kautious

    Replied by kautious July 24, 2014

    Hello, My site www.kautious.com is loading and running very slow, and my buttons do not function properly. I ran a test from the page you provided: http://www.webpagetest.org/result/140724_WS_N9E/

    I also noticed that your reply's are pretty much the same on everyone's post, so I am asking you to please take the time and investigate my issue truthfully. I like your concept, and this gives power to individuals that do not write code, however, we are paying for a service, and there are a lot of other options out there, so please use integrity and help us diagnose, and fix our issues.

    Thanks, 

    Ken

    www.kautious.com

    • leel Wix Team

      Replied by leel July 24, 2014

      Hi Ken,

      I ran another speed test on your site, you can see the results here.

       

      I visited your editor and I can see you have a lot of media on your homepage. 

      please note that each page in your site is loaded separately so that if you have large amounts of media in your site it is recommended to spread it on different pages and not all on one page.

       

       

      As you can see from your speed test, your site received a C for progressive JPEG. It is recommended that you try an reduce the size of your background photo and the images in your gallery in order to improve your site's loading time.

       

      To ensure that you maintain the quality of your photos and decrease loading time to a minimum, please follow the guidelines here.

       

       

      Please contact us again if you are still experiencing site prefomance issues after following the steps above. 

      Lee - Wix Team.

    • kautious

      Replied by kautious July 24, 2014

      This was helpful information. Thank you for looking into this for me. I will contact you if I need further assistance. - Ken

    • Ella Wix Team

      Replied by Ella 5 days ago

      Hi Ken,

      It’s great to hear, thank you for updating us!

      I’m very glad Lee was of assistance to you.

      Please don’t hesitate to contact us again in the future.

      Ella

  • mattridley19

    Replied by mattridley19 July 24, 2014

    Hi,

    My site takes a long time to load, showing only a white screen for about 10 seconds before loading properly. Why is this? I dont think my site is too full. 

    www.mattridleycounselling.co.uk

     

    Thanks,

     

    Matt

    • Dean Wix Team

      Replied by Dean July 24, 2014

      Hi,

       

      Thank you for reaching out,

       

      Going over your site and running it through a speed test I can see that over all your site's performance is great.

       

      The speed test results indicate your site first displays within 1.2 seconds, generally anything between 5-7 seconds is considered good.

       

      I can honestly say that accessing your site using my personal laptop it loaded really quickly on my end.

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Don't hesitate to contact us again if you require additional assistance.

       

      All the best, Dean - Wix Team

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