Wix Answers

Do not post confidential info such as passwords or financial information.
Post Question
wix Wix Team

Site performance is very important to us at Wix! We have recently made many changes that should improve the performance and loading time of your site.


If you are still experiencing performance issues on your site, it may be because of one of the following factors:


- The speed of your own connection or an overload at your ISP during peak hours
- The amount of content on your site or home page
-  A large number of animations and/or animated behaviors/effects on your site
- Very large MP3 files which load on your home page
- A slower computer (i.e. with a slow processor or low RAM) which may load the site slowly, as it cannot process the information quickly enough.


In order to optimize your site for speed, try to follow these guidelines:

- Don't use too many animations on your homepage
- Try to use a uniform font for your site (1-3 fonts)
- If you decide to use an MP3 on your homepage, try to use a smaller file.
- If you use many shapes and components in the editor to create a larger image, it would be best to create a single image, with these elements, on your computer and then upload it to Wix.


If, after optimizing your site for speed, you continue to experience performance issues, we ask that you please load the site using www.webpagetest.org (an independent 3rd party site that will test the speed).


If you are not satisfied with the results received in the site test, and your is indeed loading slowly, please send us the link to the results, as well as your site URL. We will investigate the results and review your site. If there is indeed an issue on our end, we will do our best to investigate it and fix it ASAP. For further assistance, please post in this FAQ.

Replies(3,388 replies total)

Show my replies first
  • Tom Wix Team

    Replied by Tom January 15, 2013

    Hi paulopalha,


    I transferred the issue over to our technical team and they will take a further look into the issue. We will inform you in this thread of any update as it arises.


    In the meanwhile, I noticed that you have a lot (!) of images on your site, specifically on your home page,  and that may be a big cause of the slow loading time. Please consider reducing the amount of images on your home page to make your site work faster.

    Also, I noticed that some of your images are not optimized for the web. Optimizing your images for your Wix site can have a great relieving effect on your site's speed. To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.





    Wix Team

  • claytonbeckler

    Replied by claytonbeckler January 15, 2013

    Hi, I'm having trouble with the First Time Byte speed on my site.  I have tried to limit the font sizes, as well as lower the resolution of my pictures and don't have any multimedia on the site at all.  Is there anyone that can help me?  My site is axfordpropertymanagement.com any suggetions would be welcome.


  • i75877

    Replied by i75877 January 15, 2013


    My site is www.codelevush.com.  For some reason it take around 10 secs for the landing page to appear.  This is a real concern since I have not even put any info/pics up, and I know visitors will not wait that long to see the site.

    Please see below the web page test carried out:


    Thanks for your help

  • i75877

    Replied by i75877 January 15, 2013

  • clarehiggins

    Replied by clarehiggins January 15, 2013



    PLEASE PLEASE PLEASE can somebody at Wix let me know what they make of my test results?!?!!!!


  • Romandienergie

    Replied by Romandienergie January 15, 2013

    My website HTLM Website is taking a lot of time to show up.   

    I've run the online test and it seems to take an awful amount of time to load the content of my website as well (up to 57 sec). 

  • paulopalha

    Replied by paulopalha January 15, 2013


    I have conducted a test again. 49 seconds to load on Chome through a Los Angeles server. Really??


    Link: http://www.webpagetest.org/result/130115_XG_DV9/


  • lindabuk

    Replied by lindabuk January 15, 2013

    Dear Wix,

    My site : www.centrallondonrents.com , takes almost 15-20 second to load. I did run the test through www.webpagetest.org. 
    Please find the link to the results here:

    please help :( !!!

  • shorelineentertainme

    Replied by shorelineentertainme January 15, 2013

    it says long script running, when i didnt have this problem b4 or have done anything to the site within months

  • shorelineentertainme

    Replied by shorelineentertainme January 15, 2013

    Can anyone from the Wix Team check out www.shorelineent.com, it taking along time to loadup

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply