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wix Wix Team

If you are experiencing performance Issues with your HTML Site, please post your issue in this thread.

 

At Wix, we strive to provide the best services possible for you and your website's visitors.

 

We hold performance related issues in the highest regard and we are constantly working to improve the loading time and overall performance of sites built with our platform. Rest assured this is our top priority and we are currently working on a major update to address this issue. This update should be released in our next core version.

 

If your website takes more than 5-7 seconds to load, please go to www.webpagetest.org and run a test for your site. Once you receive the results, please post a link to the results here.


Thank you for your patience and understanding.

Replies(3,074 replies total)

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  • kadlecdavid

    Replied by kadlecdavid 10 minutes ago

    www.skalingrad.cz - Very slow loading time, please help - full loading - 13,368s

    http://www.webpagetest.org/result/140725_DE_Q42/

    it is terrible time :(

  • bsreally

    Replied by bsreally One hour ago

    I've run webpagetest.org three times on IE11 and not once did it finish.  My site takes forever to load.  Something is wrong.

    Using it on a mobile phone loads much faster, but it still lags between pages periodically.  Sometimes it won't allow links to go to the linked page

    I hope there is a simple solution.

    Thanks

    • bsreally

      Replied by bsreally One hour ago

      minidentistbeta.com

  • nastade

    Replied by nastade 6 hours ago

    website not working

    Hello, I would like to know why the artmarketing website works so slow and sometimes doesn't work at all. 

    • Itamar S Wix Team

      Replied by Itamar S 4 hours ago

      Hi,

       

      I have merged your question to the relevant thread.

       

      I ran a speed test on your site, you can see the results here.

       

      There are two main factors that affect the loading time: 

      1. The size of your website 

      2. The Internet connection that you have through your ISP. 

      Since you cannot control or adjust factor 2, your main goal should be optimizing your site's size.

       

      I visited your site and I can see you have a lot of images. As you can see, your site received an F for  Progressive JPEG, to ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

       

      Also please note that each page in your site is loaded separately so that if you have large amounts of media in your site it is recommended to spread it on different pages and not all on one page.

       

      Please contact us should you require further assistance. 

  • politicalteenagerusa

    Replied by politicalteenagerusa 11 hours ago

    My website loads fine in every state except Colorado.

     

    http://www.webpagetest.org/result/140725_44_6AZ/

    • leel Wix Team

      Replied by leel 10 hours ago

      Hi,

      I ran another speed test on your site, you can see the results here.

       

      There are two main factors that affect the loading time: 

      1. The size of your website 

      2. The Internet connection that you have through your ISP. 

      Since you cannot control or adjust factor 2, your main goal should be optimizing your site's size.

       

      I visited your site and I can see you have a lot of images. As you can see, your site received an F for  Progressive JPEG, to ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

       

      Also please note that each page in your site is loaded separately so that if you have large amounts of media in your site it is recommended to spread it on different pages and not all on one page.

       

      Please contact us should you require further assistance. 

    • politicalteenagerusa

      Replied by politicalteenagerusa One hour ago

      Cool! A copy-paste response. How Helpful!  Do you think I am stupid? Your response is EXACTLY the same as the one you gave nastade.  I am tired of Wix's bullshit.  Get your act together and upgrade your servers.

  • imforgiven2014

    Replied by imforgiven2014 16 hours ago

    My website is www.imforgiven.net. I am having issues with the "about" and "contact" buttons at the top of my page. Everything has been working fine but I noticed today that when you run the mouse over these buttons, it will not let anyone click on them anymore. Can you please help me resolve this issue?

    Many Blessing!

    • imforgiven2014

      Replied by imforgiven2014 16 hours ago

      Thanks, but I got it figured out! Sorry to bother!

       

    • leel Wix Team

      Replied by leel 10 hours ago

      I'm glad everything works!

       

      Feel free to contact us should you require further assistance. 

      Lee - Wix Team.

  • kerry988

    Replied by kerry988 17 hours ago

    Hi - when is your major release going to be ready? Hopefully this will solve some of the site performance issues.

    I don't believe changing to progressive jpegs will solve all of these problems. I only have one image on the home page. I ran another set of tests using multiple tools and a number reported javascript issues. See on test below showing page load time varying from 3.5 - 11.5 seconds

    http://www.websitetest.com/ui/tests/53d189880c53726290000025

    Here is another:

    http://developers.google.com/speed/pagespeed/insights/?url=www.ronniegoodman.com

    Any assistance or expectations you can provide would greatly appreciated

     

    Thanks,

     

    Mark

     

     

     

     

     

    • nikolaib1 Wix Team

      Replied by nikolaib1 6 hours ago

      Hi Mark,

       

      Thank you for contacting us. 

       

      I have checked your speed tests and run one of my own. You can see the results here.

       

      Your Wix site and especially the home page are loading fast. I noticed that your site loads slowly when scrolling through the stores, and the speed reports also back this conclusion.

       

      At this point I want to advice you to optimize the Images you are displaying in your Wix Store, especially the images in the Original Prints collection. Please follow the guidelines here.

       

      Please contact us if you require any further assistance.

       

       

      Nikolai, Wix team
  • lifebalanceinvest

    Replied by lifebalanceinvest 19 hours ago

    hi,

    my website is www.lifebalanceinvest.com

    is running really slow.. only have 2 galleries with a few small images at home page, but takes lots of time to load.

    after testing at http://www.webpagetest.org results are terrible at same places. 12 seconds to load.

    sometimes 1 minute

    http://www.webpagetest.org/result/140724_XW_Z0Q/

    • leel Wix Team

      Replied by leel 10 hours ago

      Hi,

      I ran another speed test on your site, you can see the results here.

       

      Please note that your site was received an F in "Progressive JPEGs". To ensure that you maintain the quality of your photos and decrease loading time to a minimum, please follow the guidelines here.

       

      Please note a large amount of pages may also cause your site to load slower.

       

      I can see you have a large amount of images on your home page, please note that each page in your site is loaded separately so that if you have large amounts of media in your site it is recommended to spread it on different pages and not all on one page.

       

      Please try to optimize your images and follow the steps above to reduce your site's loading time.

       

       

       

       

  • LMDesign

    Replied by LMDesign 22 hours ago

    Help!  What can I do to speed up my client's site?  It's www.cherokeepresbyterian.com

    Test Results are : http://www.webpagetest.org/result/140724_1S_T69/

    • Or Wix Team

      Replied by Or 19 hours ago

      Hi,

       

      I've visited your site and it took less than 3 seconds to load on my end.

       

      There are two main factors that affect the loading time: 

      1. The size of your website 

      2. The Internet connection that you have through your ISP 

       

      Since we cannot do anything to help your site regarding factor 2, your main goal should be optimizing your site's size.

       

      Please note that your site was ranked F in "Progressive JPEGs". To ensure that you maintain the quality of your photos and decrease loading time to a minimum, please follow the guidelines here.

      All the best, Or - Wix support team.
  • htexclusive521

    Replied by htexclusive521 22 hours ago

    Hi sir/Madam

    my domain is: www.investanbull.com and this is my web page test : http://www.webpagetest.org/result/140724_DN_T0A/  as you see my website is loading incredibly slow by 23 seconds and i am losing my prospect and customer also i am pay per click for my site. well noted all my images are optimized as i know. they are between 20 kb - 150 kb howevet most of them are between 50 -100 kb.

    i don t know what is the problem .....please help me by this issue

    • Ilia Wix Team

      Replied by Ilia 11 hours ago

      Hi,

      I re-ran the test on your site for more accurate results.

      Please note that your images are not optimized for web use per the test results, please make sure to convert them into Progressive JPEG or PNG format to optimize them.

       

      To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

      You can find more information about how to upload pictures here.

       

      Best regards

       

      Ilia - Wix Support
    • leel Wix Team

      Replied by leel 11 hours ago

      Hi,

       

      I ran another speed test on your site, you can see the results here.

       

      There are two main factors that affect the loading time: 

      1. The size of your website 

      2. The Internet connection that you have through your ISP. 

      Since you cannot control or adjust factor 2, your main goal should be optimizing your site's size.

       

      I can see you have a lot of images and animations on your homepage,

      Animations and galleries will cause longer load times, please note that each page in your site is loaded separately so that if you have large amounts of media in your site it is recommended to spread it on different pages and not all on one page.

       

      I can also see you have very long pages with a lot of images, This may also cause slow loading time, 

      Please make sure to optimize the images on your site and try not to overload your home page with several fonts and font colors. Too many fonts/font colors will simply cause your user's processor to work harder.

      Please try not to use more than 2 fonts on a single page. Fonts in plain, bold, italic, bold & italic are all considered to be different fonts! 

       

       

      Please try to follow the steps above to reduce your site's loading time,

      please contact us should you require further assistance. 

  • kautious

    Replied by kautious Yesterday

    Hello, My site www.kautious.com is loading and running very slow, and my buttons do not function properly. I ran a test from the page you provided: http://www.webpagetest.org/result/140724_WS_N9E/

    I also noticed that your reply's are pretty much the same on everyone's post, so I am asking you to please take the time and investigate my issue truthfully. I like your concept, and this gives power to individuals that do not write code, however, we are paying for a service, and there are a lot of other options out there, so please use integrity and help us diagnose, and fix our issues.

    Thanks, 

    Ken

    www.kautious.com

    • leel Wix Team

      Replied by leel Yesterday

      Hi Ken,

      I ran another speed test on your site, you can see the results here.

       

      I visited your editor and I can see you have a lot of media on your homepage. 

      please note that each page in your site is loaded separately so that if you have large amounts of media in your site it is recommended to spread it on different pages and not all on one page.

       

       

      As you can see from your speed test, your site received a C for progressive JPEG. It is recommended that you try an reduce the size of your background photo and the images in your gallery in order to improve your site's loading time.

       

      To ensure that you maintain the quality of your photos and decrease loading time to a minimum, please follow the guidelines here.

       

       

      Please contact us again if you are still experiencing site prefomance issues after following the steps above. 

      Lee - Wix Team.

    • kautious

      Replied by kautious Yesterday

      This was helpful information. Thank you for looking into this for me. I will contact you if I need further assistance. - Ken

    • Ella Wix Team

      Replied by Ella 20 hours ago

      Hi Ken,

      It’s great to hear, thank you for updating us!

      I’m very glad Lee was of assistance to you.

      Please don’t hesitate to contact us again in the future.

      Ella

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