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wix Wix Team

To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

You can find more information about how to upload pictures here.

 

Replies(171 replies total)

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  • vzoor3

    Replied by vzoor3 July 21, 2014

    quality of the pictures in gallery

    Hi, I got the problem with quality of the pictures in the gallery. It looks quite ok as miniatures, but when I click it to enlarge, it looks really bad. What size should be the pictures in gallery to keep them good quality?

    • Boris Wix Team

      Replied by Boris July 22, 2014

      Hi vzoor3,

       

      Thank you for contacting Wix support team.

       

      I have merged your question with the relevant thread.
      Please refer to the best reply post above.

       

      If you encounter any further issues or have any more questions, please provide us with the specific site name with which you are having difficulties, and feel free to contact us.

      Best regards, Boris
  • juliesutton9

    Replied by juliesutton9 July 18, 2014

    Hi Donko you may not know this but images for the internet should be 72 dpi, there's no need for anything larger. Here's how to sort it out. Firstly resize your images for the web, one side of the image should be 1000 pixels (photoshop, image size) and the dots per inch should be 72 dpi. Then 'save for web' (I have Photoshop CC) where you can choose from a .png 8, .png 24, gif or .jpeg. Once you've done this you'll have no further problems. Note, there are a few options to control any colour variations.

    • Or Wix Team

      Replied by Or July 18, 2014

      Thank you for sharing that tip!

      All the best, Or - Wix support team.
  • Donko Jeliazkov

    Replied by Donko Jeliazkov July 18, 2014


    Tarngirl02,

    I am currently experiencing the same issues as you did. My images are crystal clear when in Photoshop, but the quality degrades after they are uploaded online. I am using the PNG-24 format and I have used it before on my website for almost a year without such issues. But today was the first time I noticed this issue appearing.

    One thing that I have noticed is that when I upload images to Wix, sometimes my resolution lowered and sometimes it changed the DPI to 72 pixles/in. That certainly makes the quality worse, especially, if you have a high res photo. I am pretty certain that Wix is trying to recrompess or resize my images. When I download my images back from my own website, they are usually a different resolution that when I initially uploaded them.

    Hopefully, this issue is resolved soon as it is very frustrating!

    • Or Wix Team

      Replied by Or July 18, 2014

      Hi,

       

      Have you read the information on this page? It shows the different options for saving an image for your site and goes through their pros and cons. 

      All the best, Or - Wix support team.
  • wmidmunwebsite

    Replied by wmidmunwebsite July 17, 2014

    Proportional Image Resize?

    Is there no proportional image resize feature? To maintain the picture quality?

    • Sheila Wix Team

      Replied by Sheila July 17, 2014

      Hi wmidmunwebsite,

       

      There is no feature within Wix Editor to edit the image size while maintaining the image quality. It is necessary to edit the image before uploading to the Editor. Please refer to the best reply of this thread for more details.

       

      Best, 

      Sheila - Wix Support
  • ellenornat3

    Replied by ellenornat3 July 16, 2014

    Image quality

    Hi Wix,

    I'm having this same problem with my images. I uploaded them to my tumblr as a test, and they look as they should, clear and crisp http://vietnaum.tumblr.com/  (using the same size that I uploaded into wix). I've followed all the directions given above for resizing to H and W and turning quality down to 90%, with the exception that I cannot export with PNG, as I use Lightroom. So JPEG or DNG are the only options. I'm at the point where I think I should just use a different platform, as I need my images to be of the highest quality when viewed by potential clients. PLEASE HELP!!!


    Thanks

    • Ritti Wix Team

      Replied by Ritti July 16, 2014

      Hi,

      Please refer to the best reply above for an answer.

      Best, Ritti
  • tamgirl02

    Replied by tamgirl02 June 27, 2014

    My logo looks crisp and clear on the computer and terrible on my iPhone.

    How can it be improved?

    • tamgirl02

      Replied by tamgirl02 June 27, 2014

      After hours and hours of working on my website--- I feel fairly satisfied with the way it looks on the computer... images are looking "okay" (not fabulous)...

      But-- my main problem right now is that on my iPhone, my logo looks terribly fuzzy and my images really do not look good at all. This is a big problem because SOOOO many people use their iPhones or tablets these days and don't get on their computers as much anymore.

      Please help???

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support June 28, 2014

      Hi,

      We'd love to take a closer look. To make sure we are looking at the same issue - 

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Dror - Wix Team
    • tamgirl02

      Replied by tamgirl02 June 30, 2014

    • tamgirl02

      Replied by tamgirl02 June 30, 2014

      Here are some screen shots from my iPhone... as you can see, the image quality quite poor compared to the computer version.

      The logo looks fuzzy and focus is soft, not sharp... also the clip art.... you also see how fuzzy the photo of the baby in the gallery view as opposed to the view when you click on it... 

      I cannot have this--- for photographer's- image clarity and quality is everything.

    • tamgirl02

      Replied by tamgirl02 June 30, 2014

    • tamgirl02

      Replied by tamgirl02 June 30, 2014

    • tamgirl02

      Replied by tamgirl02 June 30, 2014

    • Barrios Wix Team

      Replied by Barrios July 1, 2014

      Hi Tamgirl02,

       

      Please note that i have looked at you images on an iPhone 5c and was was able to see your images very clear.  See screenshot below:

       

      To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

      You can find more information about how to upload pictures here.

       

       

      We are here should you require further assistance

       

      Many thanks, Barrios
    • tamgirl02

      Replied by tamgirl02 July 2, 2014

      Sorry-- this is unacceptable--- Even in the screenshot you gave, the logo and photos are not as clear as they should be. The photos were prepared for web, and look fine on the computer, but they are totally unacceptable when viewed in mobile mode. 

      It doesn't seem that Wix wants to do anything to fix the problem with image quality. Guess I will be looking for a new website provider-- will probably go with Wordpress and Prophoto.

      Very disappointed in all the time and effort I have put into this that will now be wasted.

    • Barrios Wix Team

      Replied by Barrios July 3, 2014

      Hi,

       

      We are sorry to hear you are experiencing difficulties with the image quality on your mobile site.

      There is no default image size to use for your WixMobile site- as the site will be displayed differently on each mobile device, depending on how many pixels the device supports.

      We suggest you use images at 320*480 or a larger multiple of these numbers (i.e. 640*960)- as this is the most common image ratio used throughout these devices (2:3 pixel ratio).
       
      You can find more information regarding WixMobile and the resolutions of the specific devices that we support here.
       
      We are here should you have any further questions
      Many thanks, Barrios
  • tamgirl02

    Replied by tamgirl02 June 27, 2014

    I see that many many people-- especially photographers like myself are having imaging issues. I also see that these problems having been going on for months without any real solution besides being told to resize every single image that will be uploaded. I don't have time to do this, as I intend to add hundreds of photos to my site and blog every month.

    Wix is wonderful as far as ease of use in customization and editing-- but this image quality issue is a huge problem. And I see that Wix has not cared to fix it.

    I'm now looking for another website hosting company-- probably will go with squarespace or another. Very disappointing.

    Image quality is everything for professional photographers and we don't have time to jump through hoops to make our images look better. Very disappointed.

    If Wix would make it easy to make sure images are displayed at high quality on computers, iPads, and phones, I would be happy to stay with wix.

    If not, I'm gone. And I imagine hundreds of other photographers and artists will feel the same way.

    • tamgirl02

      Replied by tamgirl02 June 27, 2014

      I bought something called "BlogStomp" and I'm praying it makes it easier to get nice image quality.

      I'm changing out all my photos to ones that have been "stomped" (with the blogstomp software)...

      However, now... for some strange reason, on my homepage.. my main slider gallery, I changed out the images and it won't refresh, and show my new photos in the gallery-- I've saved, published, refreshed the page etc.

    • tamgirl02

      Replied by tamgirl02 June 27, 2014

       

      It shows the new photos on the mobile site, but not on the computer

    • Dean Wix Team

      Replied by Dean June 28, 2014

      Hey,

       

      Thank you for reaching out,

       

      Looking into your beautiful website on my personal laptop and It appears to be displaying the same images and layout I can see in your editor.

       

      Which images are old / new?

       

      Please provide us with a screen shot of the problem so we can take a closer look. For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Thank you for the patience and cooperation,

      All the best, Dean - Wix Team
  • flyonwalls

    Replied by flyonwalls June 23, 2014

    pixelated screen

    Recently when trying to use the sit editor my picture pixelates in certain areas and a lot of the wording is often illegible even as i type. I keeping saving my work and reloading the page but it doesn't make any difference.

    • Tal Wix Team

      Replied by Tal June 24, 2014

      Hi,

       

      I've merged your query with the relevant thread.

      For instructions regarding improving your images, please check out the Best Reply at the top of this page.

       

      In case this issue persists, please specify what are the problematic images, so we'll be able to further assist.

      Tal, Wix Team
  • juliesutton9

    Replied by juliesutton9 June 10, 2014

    Ok folks, what you need to do is resize your images for the web. One side of the image should be 1000 pixels (photoshop, image size) and the dots per inch should be 72 dpi. Then 'save for web' (I have Photoshop CC) where you can choose from a .png 8, .png 24, gif or .jpeg. Once you've done this you'll have no further problems. Note, there are a few options to control any colour variations.

    • Stav Wix Team

      Replied by Stav June 10, 2014

      Thank you so much for the advice for all the other users.

      We truly appreciate your input to this matter.

      Should you have any further questions, please let us know! Thanks, Customer Solutions
  • pearlmatilde

    Replied by pearlmatilde June 10, 2014

    I first started creating a webpage with SquareSpace, the images looked great and sharp but then I discovered Wix and the ability to change templates is much better for me! However, I uploaded the same images, same size, and they appear grainy and blurry. They are actually bigger than required just be to sure-is that why? Are they too big for the site to handle? Not sure how to resolve this problem.

    Any help would be much appreciated!

    Thanks,

    Pearl

    • pearlmatilde

      Replied by pearlmatilde June 10, 2014

      Never mind- i found a solution! 

      The images that appeared blurry are scanned negatives- i changed from JPG for PNG8 and they look much better.

      Not sure why..

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