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wix Wix Team

To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

You can find more information about how to upload pictures here.

 

Replies (142 replies total)

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  • mrfcox

    Replied by mrfcox 23 hours ago

    Image quality

    I do not feel i have any control over the picture resolution on my Wix website. I assumed if i up loaded a jpeg at say 5MB, i could choose what resolution this could then be displayed, but it looks like Wix automatically changes the uploaded picture to a low resolution image once added to the webpage, which is very grainy and poor quality (preview mode). How can i have good quality high resolution pictures on my website..? And how can i check the actual resolution of the picture on the website.?

    Thanks

    • Tal Wix Team

      Replied by Tal 18 hours ago

      Hi,

       

      I've merged your query with the relevant thread. Check the best reply at the top of this page fore more information and instructions regarding improving your images quality.

      Please inform us whether you need nay further assistance,

      Tal, Wix Team
  • liukammy

    Replied by liukammy April 16, 2014

    Hi . I want to know if you can zoom in and out the pictures after your site is published.  It seems like the pictures on my store can't not zoom in so the big size is not that big if people want to see more details.  For example, Amazon or Overstock has this option you can zoom in to see the larger picture.  Can Wix do that?  I wish Wix has this function so the customers can see better pictures of products.  Please advise.  Thanks!

    • liukammy

      Replied by liukammy April 16, 2014

      Correction for above sentence: It seems like the pictures on my store can not zoom in so the picture size is not that big if the customers want to see more details.

    • Keren Wix Team

      Replied by Keren April 16, 2014

      Hey,

       

      Thank you for contacting Wix support! Currently, it is not possible to zoom in the images uploaded to the product gallery. Please make sure to vote for this feature here

      We document and learn from every feature request and bug brought to our attention. These objectives are immediately high priority milestones in Wix's product road map.

      Feel free to add your feature request to our Wish List by posting here.

      To read about our feature updates, please click here.

      Feel free to contact us should you require any further assistance. 

      Keren, Wix Support
  • cutmarz

    Replied by cutmarz April 2, 2014

    my pictures are to big when i uploade them they take up

    hi when i upload my image it takes up half my page how do i get it smaller

    • Tal Wix Team

      Replied by Tal April 3, 2014

      Hi,

       

      I've merged your query with the relevant thread.

      Please check the bast reply at the top of this page fore more information and instructions.

       

      Have a great day,

      Tal, Wix Team
  • spivakart

    Replied by spivakart April 2, 2014

    Hi people,

    I use wix for a few years. It's bad. They always cut and paste the same answers without helping. Just take a look at all of image quality complains – you'll see the same formula answers. So, tske a look at my wix site. You see the navigation could be scrolled in all directions!!!! It/s wrong! But there is nothing you can do about it!

    http://spivakart.wix.com/spivak

    I'll switch to weebly.com. Take a look, I didn't finish yet. The painting page is up now.

    http://spivakart.weebly.com/  And image quality works perfect. You don't have to follow any strange guide lines. Just use your jpeg.

    • Ron Wix Team

      Replied by Ron April 2, 2014

      Hi,

       

      We apologize for the inconvenience.

       

      I've tested your site on a number of updated browsers and computers, there was no need to scroll horizontally on any of them.

       

      If you're still interested in receiving our assistance, please provide us with a screenshot of the issue as you see it on your end and elaborate on it in order for us to investigate and assist.

       

       

      Ron, Wix Team
    • spivakart

      Replied by spivakart April 2, 2014

      The navigation bar with words "paintings" and so forth must be steady. It's not. What screenshot do you need i=to explain this? 

       

    • spivakart

      Replied by spivakart April 2, 2014

      Navigation bar mast not be able to be scrolled in every direction. 

       

    • Tal Wix Team

      Replied by Tal April 3, 2014

      Hi,

       

      I checked the Paintings age and wasn't able to recreate the problem, no horizontally or vertiaclly scrolling needed:

       

      Please provide us a screenshot of the entire screen (just like the one I attached), so will be able to further investigate the issue.

      You can find "How to screenshot" instructions here .

       

      Thank you for your cooperation,

      Tal, Wix Team
  • dannymagraw

    Replied by dannymagraw March 29, 2014

    I've just spent(apparently wasted) the entire afternoon creating a portfolio site using WIX only to discover that my uploaded images are poorly scaled with horrible aliasing issues. Why isn't the ability to show the original res of the image I upload implemented in WIX? I mean, this is ridiculous! I am a 3D artist with many, many different resolutions/aspect ratios, both portrait and landscape, and automatic rescaling of images when clicked on from the slideshow is utterly useless to me(along with every other single artist/photographer that uses WIX.

    There is absolutely no point whatsoever in using WIX if this issue remains. None.

    And having read this thread it would appear that no solution is forthcoming from the developers.

    Telling people to manually recsale their images in Photoshop is unacceptable, and an anti-solution. Why would we want to do this when it is the FULL, ORIGINAL resolution that we want to showcase?

    Looks like I'll have to look elsewhere...........

    • dannymagraw

      Replied by dannymagraw March 29, 2014

      EDIT: just some advice to the devs: you should really consider the amount of customers and potential customers that will be lost if this issue isn't fixed. Should be so simple to implement. Most portfolio sites maintain rescaling aspect ratios and the option to click on the image to show it at its original resolution, regardless of native viewing monitor resolution....

    • Tal Wix Team

      Replied by Tal March 30, 2014

      Hi Danny,

       

      In order to improve you image layout and quality on your Wix site, you should simply alter the galleries Image scaling:

       

      Fit on your Recent Works gallery, Fit to height on your Wips and tests gallery,

       

      Please tell us how it went and whether you need any further assistance.

      Tal, Wix Team
    • dannymagraw

      Replied by dannymagraw March 30, 2014

      Thanks for the response, but you misunderstand my issue. It isn't the thumbnail/slideshow preview images rescaling that is the problem, it's when you click on the preview to open the full-size image(the original resolution that i uploaded) it isn't displayed correctly, but is rescaled to fit the height of the page. This isn't how the images are intended to be displayed. I (and many other artists here) would much rather have an option to allow non-rescaling of full-res images.

      This is the one and only problem I have with WIX. Everything else worked out perfectly.

      Please, Please make a note of correcting this major flaw. I am very happy with WIX, aside from this, obviously.

      Thanks.

    • Ilia Wix Team

      Replied by Ilia March 30, 2014

      Thank you for your feedback on the matter. In the meantime you can link the images on your site to their full size counterparts on Flicker or any other image host that you have.

      We also have flicker and 500px apps on our app market for you to embed your profiles if you are a photographer.

       

      Best regards

      Ilia - Wix Support
  • helenvkidwell

    Replied by helenvkidwell March 28, 2014

    Logo pixelated

    Hello,

    I have tried uploading my logo to my site, as a JPEG and a PNG, it looks fine in the upload gallery however once I add it in it appears pixelated. Is there a way to avoid this pixelation?

    Many thanks,

    Helen

     

    • Katie Wix Team

      Replied by Katie March 28, 2014

      Hi Helen,

       

      Please refer to the above reply to improve your image quality.

      If you have additional question, please let us know.

       

      Thanks,

      Katie
  • pauloftc

    Replied by pauloftc March 27, 2014

    Hey Guys,

     

    I hope this will help a bit guys. Everything I've done was setting up my files proportionally to my image gallery from wix. Of course you can have a much bigger file, however the proportion must be exactly the same. The easiest way for me was creating a landscape template and pop in all images in there and save them separately including portrait format "I know, annoying!!". Please also don't forget to save your files with their own colour profile, otherwise this can spoil your image. See details below. 

    ps: images are a bit big, please scroll sideways to see what I mean.
     

    WIX team... thanks for nothing!

     

  • spivakart

    Replied by spivakart March 26, 2014

    Dear WIX,

    You are cutting & pasting the same text instead of resolving poor image quality problem. Just simply answer if you're going to fix the image problem. We are artists, designers, photographers – people who need a good image quality on there websites. We are people, who see  the poor image quality. We advertise WIX on our websites to our traffic. You have to understand WIX is not the only website platform. You might loose everybody, who needs a good image quality. 

    • oryi Wix Team

      Replied by oryi March 27, 2014

      Hello,

       

      I am sorry to hear about the inconvenience you are experiencing. We would appreciate if you provide us with more information.

       

      Please specify as to the image in question and the color difference, while pointing out the ideal situation in your opinion as to that specific image's quality.

      A screenshot would be helpful in this case. For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      In addition, you can download GIMP, it is a tool that helps customizing the image quality.

      Then save your images as PNG with 72dpi and sRGB, and see if there are visible color differences.

      All the best, Or
    • spivakart

      Replied by spivakart March 27, 2014

      It's not a surprise that you don't pay attention to the content of complain. Let me put it this way: after following all of the guidelines of uploading images the image quality is always BAD. So, the image quality depends on WIX. Not on wix users.

      Just simply answer if you're going to fix the image problem. We are artists, designers, photographers – people who need a good image quality on there websites. We are people, who see  the poor image quality. We advertise WIX on our websites to our traffic. You have to understand WIX is not the only website platform. You might loose everybody, who needs a good image quality. 

    • Tom Wix Team

      Replied by Tom March 28, 2014

      I apologize for the miscommunication. Please specify with what images you are experiencing this problem so we can further investigate from our end. Where are the problematic images located on your site? (i.e.: What page?) please provide us with the URL of the page which contains the problematic image, and upload the original image file here so we can find the problem's source and further assist.

       

      Thank you for your cooperation, we await your reply.

  • sw5016

    Replied by sw5016 March 26, 2014

    Don't be fooled. They are perfectly aware of the issue and continue to simply choose to ignore it. Even their "responses" today from presumably different people are just cut-and-pasted "answers" with the same old excuses.

    Read this whole thread. Many people (myself included) have followed every recommendation exactly (PNGs, sRGB, literally the exact same pixel dimensions as the final product, etc.). However, Wix continues to downscale the images, presumably to save bandwidth for themselves. If I upload an image the exact final dimensions at 300 ppi (or any other higher ppi) then the final result on the webpage is about 72 ppi. Who is making that change? Clearly it isn't me.

    I agree with  "chrissedgewick" that the only "solution" is to switch to another service. It's too bad. Otherwise I really like Wix but this is a fatal flaw. And it just seems so silly too. I can't imagine that whatever money they are saving on reduced bandwidth is going to be more than the number of customers that they are going to lose (or not get in the first place) because of this issue.

  • jesp21

    Replied by jesp21 March 26, 2014

    @Wix Team - please read this entire thread and it should be a bit more clear : )
    Mine and apparently a lot of other's problem is that images - especially graphics of typography become grainy and really poor in quality when uploaded. Even though I've thoroughly followed the instructions.

    Please view: http://jesp21.wix.com/rtc-transport#!firmaprofil-ny/c165l

    And you can see what I mean. Is it possible to fix? My clients CVI does not allow any of the typefaces the editor provide - so I have to ad headlines as graphics...

     

    • oryi Wix Team

      Replied by oryi March 27, 2014

      Hello,

       

      Please specify as to the image in question and the color difference, while pointing out the ideal situation in your opinion as to that specific image's quality.

      A screenshot would be helpful in this case. For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      In addition, you can download GIMP, it is a tool that helps customizing the image quality.

      Then save your images as PNG with 72dpi and sRGB, and see if there are visible color differences.

      All the best, Or

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