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Replies (304 replies total)
Replied by janinecassim 2 days agoError trying to save (200)
When trying to save, I get the following error message: "An unexpected error occurred while preparing your site data. If the problem persists please let us know by posting on our support forum (200)" and I cannot find a "Support Forum" anywhere!
Replied by saintkateriparish 2 days ago
This is a premium account...For 1 week now, ..Can't SAVE in editor ...Error 103 & 23. Have cleared cache, rebooted, tried in a different browser, even tried on 3 other PCs. Cannot save any changes. site : saintkateriparish.com
Sad to say I've been told if issue is not resolved by 3.8.2014, I've been instructed to close account. We can no longer afford no service. Thank you for your attention.
1. What Operating System you're using Windows 7, (also tried PCs with XP, 8, & 8.1)
2. What browsers you've tried - and include the version of the browser ,,IE 9, IE 11, CHROME v 33.
3.Your Wix username and the document name of the site(s) with the issue. firstname.lastname@example.org site: saintkateriparish.com WON'T SAVE CHANGES
Error message says, "Your master page has exceeded the 800K limit. This limit is to ensure performance. Solution: remove content or split the content into two master pages in order to Save If this persists please email support with Error 103" FYI, I have not added to the content of the master nor home page that I am aware of.
4. Attach a screenshot of the problem, if possible. Tried to several times (101k file size) but will not load to your site. ..see error message text above
5. Your geographic location and which ISP you use. zip 12540 Lagrangeville, NY
6. Which internet security programs you have installed on your computer (antivirus, firewall, etc.). Trying NONE just to get thru to you and to see if anything will work to save changes...
Replied by sbradshaw93 3 days ago
I am experiencing a very similar issue. I can't save any of my work. I've tried saving (only after a minor change, and after no change at all) and still have no luck. I'm using google chrome, in australia and have also tried through internet explorer but no change.
I followed the provided steps on the support page to clear the cache and still no difference.
I am beggining to find this quite frustrating and would much appreciate any assistance that can be provided. This is an urgent issue that I need to resolve. PLEASE HELP!!
Replied by nbern14 3 days ago
I can't save my site whenever I try to edit one of my pages, I succeeded in the other pages of the site but anytime I enter to that one it doesn't let me save. its been two days and its the most important page of the site!.. Im using a macbook with OS X (10.9), tried using chrome 32.0.1700.107 and safari 7.0, in Israel.. no antivirus installed please help
Replied by tanglewoodccamp 5 days ago
I am having the same problem of saving and getting error message that it has not been saved and I keep trying and have made the site 3 times and I am tired of not being able to save it. If this keeps happening I will have to go elsewhere.
Replied by pauledesign 5 days ago
I keep getting this error:
A problem in your site structure prevented us from saving your site. The good news is that it's already been fixed automatically!
Please click the save button and review your site’s header and footer for any possible unexpected changes.
What's going on???
Replied by cristiivas 5 days ago
I've been waiting for more than two hours for an answer and a solution,seems like many other had the same problem and no help whatsoever..Kinda worries me..why would i go on building my site on wix and thinking to get a premium acc?!...
Replied by info22inch 5 days ago
Just as I do, many other people using this server to create their sites can't save their files nor publish. I strongly recommend you to solve the problem NOW, because otherwise we can't do anything else than searching another site builder.
And by the way, if I can't trust the free version, why would I even think about paying for the update?
Replied by tunghoyip 5 days ago
I come across a problem like that when i am saving the document, there is a pop-up message to show me an error ( An unexpected error occurred while preparing your site data. If the problem persists please let us know by posting on our support forum. ). I have shut down all fire wall and I'm using window 7 system, the browser cleaning is also done. But the problem still keep happening, how can i solve it?