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wix Wix Team

If you are experiencing an issue saving your site, please click here and follow the error troubleshooting instructions.


Replies(464 replies total)

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  • paulaeagney

    Replied by paulaeagney 13 hours ago

    I am after editing my site and it is telling me


    "A problem in your site structure prevented us from saving your site. The good news is that it's already been fixed automatically!

    Please click the save button and review your site’s header and footer for any possible unexpected changes."

    But it will not save, I don't want to lose all of my hard work so please help me!!!

    • Ilia Wix Team

      Replied by Ilia 13 hours ago


      I'm very sorry to hear that.

      Did you follow the steps in the Best Reply above?


      Best regards

      Ilia - Wix Support
    • paulaeagney

      Replied by paulaeagney 12 hours ago


      Thank you for getting back to me...No I haven't because the first step tells me to "Close any Wix pages that are open" so I will lose all of the work that I had completed.


      Is there any alternative so that I won't lose my work?


    • Ilia Wix Team

      Replied by Ilia 12 hours ago


      Unfortunately there is no alternative. If the error keeps popping up every time it may be a cache issue. Cache issues cannot be solved without closing the tab and clearing browser data.

      Sadly, any data that wasn't saved due to the error will not be recoverable.


      Best regards

      Ilia - Wix Support
  • bmahony1

    Replied by bmahony1 22 hours ago

    The steps on the best reply isn't working. I am already using chrome too. I have created so much of my website and have been saving regularly but the message is coming up every time i save now.  Are there any actual ways to save my site??????? anything to do with the header or footer or structure because that's what it says on the message. 

    I really need help with this, i am already half way through and i am not ready to change sites so i need an answer asap

    • Rony Wix Team

      Replied by Rony 16 hours ago



      We are deeply sorry for this inconvenience. 

      I've noticed that you have several sites. Please provide us with the name of the site you are referring to so we will be able to check this issue on our end. 


      Thanks for your patience. We are waiting for your reply.

      Thanks, Rony Customer Solutions
  • ronacad7

    Replied by ronacad7 3 days ago

    cant save my site

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team 3 days ago



      Please try following these steps in order to rectify the issue:

      1. Open your browser to a blank page. Close any Wix pages that are open.
      2. Clear your browser's cache and cookies of "Everything". You can find step-by-step instructions here.
      3. Restart your browser and then log into your Wix account and try again. If this doesn't work, then continue on to Step 6.
      4. Try using other browsers to open Wix. Recommended browsers include Google Chrome, Mozilla Firefox, and either IE or Safari (depending on whether you use a PC or a MAC).
      5. If you connect to the internet through a router, please try connecting directly through the modem. Then follow Steps 2-5 again.
      6. Try disabling your internet security programs and try again (i.e. antivirus, firewall, etc.). It is preferable to try this while still connected to the modem directly. This is meant to assist us in determining the source of the problem that you're facing.
      7. Try connecting to Wix from a different computer that uses a different network to connect to the internet.

      Best regards, Miki- Wix Support Team
  • seerjones

    Replied by seerjones July 23, 2014

    hi, I cant save my website. I tried to follow the steps. you provided with the est answer, but they aren't working.

    I'm using Mac OSX

    with mozilla firefox

    my username is seerjones and my document's name is: healingheartsball.

    whenever I try to save my website u just get a timeout error or sometimes 200.

    im located at Shanghai, China and my ISP is China Teleom.

    I don't have any antvrus, but I use Astrill which is a VPN.

    please help me out because I have made a lot of progress and I cant afford to lose it.


    • Or Y Wix Team

      Replied by Or Y July 23, 2014



      Thank you for the information. We will look into this and get back to you as soon as possible.

      Thank you for your patience.

      All the best, Or
    • Or Y Wix Team

      Replied by Or Y 5 days ago



      We also recommend you to try and use different browsers than FireFox and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here
      Also, please lay out the step-by-step process you underwent before reaching an impasse.
      Thank you, we await your response.
      All the best, Or
  • MaryJ087

    Replied by MaryJ087 July 17, 2014

    My website is not saving.  I have made the same changes several times and when I go back to editor they are all gone.  I am very frustrated.  Also I cannot resize my header, drag and drop to reorder pages, change the size of a gallery, or enter a text box into the header.  What is going on?  Please help.  http://maryj087.wix.com/peartreepropertymgmt

    • Or Wix Team

      Replied by Or July 17, 2014

      Hi there,


      I've merged your post to this thread. Please see best reply above for troubleshooting.

      All the best, Or - Wix support team.
  • standwithaj

    Replied by standwithaj July 16, 2014

    Excuse me, I'm having the same problem currently. I've tried the site twice before and this is the first time it isn't saving. It says that there may be something wrong with my footer/ header, but I cant seem to find the issue. Thank you and please respond soon.

    • standwithaj

      Replied by standwithaj July 16, 2014

      Nevermind! Everything is great! Thank you guys, this thing is awesome!

    • Shai Wix Team

      Replied by Shai July 16, 2014



      That's great to hear! Let us know if you require assistance with anything else.

      Shai - Wix Support
  • kloumusic

    Replied by kloumusic July 16, 2014

    won't save or upload

    In the middle of working on my site (all was fine it was saving and publishing) all of a sudden It will not let me save or upload. Tried several times. I'm up to date with operating system (Mac) and browser. So it worked and then it didn't?? What now guys?

    • Or Y Wix Team

      Replied by Or Y July 16, 2014



      I merged your post with the relevant thread. I can see you are using FireFox 30, however I could not recreate the issue on my end.


      Please follow the instructions in the Best Reply herein above, and get back to us with the relevant data.

      Thank you in advance.

      All the best, Or
  • G3LC

    Replied by G3LC July 13, 2014

    I just don´t believe it! You still were NOT able to solve the problem on the editor and I just can't make changes to my page! Your service is a piece of SCAM. How could it be that I CANNOT have access to the service I pay for? Explain this to me! Shame must be felt by you.

    • G3LC

      Replied by G3LC July 13, 2014

      It's been TWO WEEKS!!!!

    • Gat Wix Team

      Replied by Gat July 13, 2014

      Hi G3LC,

      Thank you for contacting Wix support!

      I apologize for the inconvenience.
      Please note that I checked both of your editors and was able to view and make changes to them without issues. 

      Please go through the steps provided here to make sure that your issue is not a local one. If the steps in the link didn't resolve your issues, please answer the questions in the same link.
      Gat Wix Team.
    • G3LC

      Replied by G3LC July 15, 2014

      Hello. I just tried all the steps provided by you and the problem persists. It's not a local problem since I am able to save changes on Raices-TV and not in Ajedrez Encarnaceno. Could you please try to edit the last line of the only paragraph in Ajedrez Encarnaceno which actually is a web address and turn it into a link? Obviously I can do it myself but the editor shows the problem 10117 when I try to save. I can save none of my modifications. What's going on? Let me tell you that I'm not working with WIX anymore and am preparing the moving of my site to another server, but I demand you to solve this because I pay for a yearly service! Thanks. Windows 7, Windows 8.1. Chrome, IE 9, Firefox. I tried everything.

    • Ritti Wix Team

      Replied by Ritti July 16, 2014


      Unfortunately, we cannot do the changes for you. However, what i would like you to check is if you are able to save your site when not on your home network. That way we can narrow down the problem.

      Please let us know what you found out.

      Best, Ritti
    • G3LC

      Replied by G3LC July 16, 2014

      Point number seven in the list you yourself sent me: 7. Try connecting to Wix from a different computer that uses a different network to connect to the internet. My response just up here "Hello. I just tried all the steps provided by you and the problem persists." Your response again: "I would like you to check is if you are able to save your site when not on your home network." Are you all dumb at WIX or what? Solve the problem NOW.

    • Ritti Wix Team

      Replied by Ritti July 17, 2014


      We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

      We will contact you with any feedback as it arises.

      Thank you for your patience and understanding.


      Best, Ritti
    • G3LC

      Replied by G3LC 4 days ago

      Today it is three weeks without being able to update and save my site ajedrez encarnaceno! I demand a total refund of my money. What are the steps for doing this? A shame.

    • Noa Wix Team

      Replied by Noa 3 days ago



      We deeply apologize for the inconvenience this issue is causing you and the long time that you are waiting for our fix.


      Please note that the first two weeks our correspondence with you was part of the troubleshooting process in order to try and solve and understand the issue - this process is rather normal. 

      Another week passed from the time the issue was transferred to our QA team. We are looking into this and we keep you updated as soon as we can.


      Thank you for your patience and understanding.

      Noa - Wix Team
    • G3LC

      Replied by G3LC 3 days ago

      Yes. I agree. Would you agree with me that over a period of one year, which I already paid, I am not receiving the service for at least one month. How do you call that? Is it my fault that your editor crashed? NO! I demand a refund! At least for the time I wasn't able to work. It is fair, don't you think? Patience and understanding are both feelings I don't have for your company anymore. Sorry.

    • Alina Wix Team

      Replied by Alina 3 days ago


      Again, I apologize for the inconvenience this issue has caused you. I can assure you that we are doing our best to solve this issue. 

      Please reply only here so that we can follow the issue in a better way and help you further. 


      Alina, Wix Support Team
  • ace1820

    Replied by ace1820 July 9, 2014

    cannot save my site

    I cannot save my site anymore. The get an error message as shown in the picture.

    Please can you resolve this problem ASAP.



    • Maya Wix Team

      Replied by Maya July 9, 2014

      Hi ace1820,

      Thank you for contacting Wix support, we are happy to help. I have moved your query to the relevant thread. Please follow the troubleshooting instructions above to solve this issue.

      Please do not hesitate to contact us again if you need further assistance.


      All the Best,



      Maya Support-Team Wix
  • cherishedmoment9

    Replied by cherishedmoment9 July 9, 2014

    Hi! My site was saving fine earlier. I added a blog and made some changes. I have followed trouble shooting steps and referred to the best answer post above. I am not getting an error code. Only this message. It does no fix itself like it says. I have tried again many times. Please help so I do not loose my changes.

    • Nitzan Wix Team

      Replied by Nitzan July 9, 2014



      Thank you for contacting Wix Support regarding this matter.


      In order for us to assist you as effectively and efficiently as possible, we require that you provide us with some additional information. Please be sure to provide as detailed a description as possible when describing the difficulties that you have experienced:


      1. Please provide us with information about the location of the problem, i.e. on which of your sites are you experiencing this issue.

      2. Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.


      Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.

      Have a great day! Nitzan - Wix Support Team

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