- Back to Search Results
Stats 420,279 topics posted 7,110 include Best Reply by Wix Team
Replies(157 replies total)
Replied by unistudent July 4, 2014
The verify button doesn't seem to work, and I've tried calling the alternative number, but my service provider want to connect it (no home phone), annoying I know.
I've got a few questions, linked to the ones I posted in the forums. Attempted the suggestions but to no avail. Can you guys give me a call back... literally any time. +44 7591877610 (UK)
Replied by scarlatt9 July 2, 2014tech support failed to call
Wix tech support was scheduled to call me yesterday July 1 between 10-11am but they never did. Can you tell me why? Here is the exact content of the schedule notice (except my phone # which I have blocked out).
A Wix Service Specialist will contact you via phone on:
Date: Tuesday, 7 / 1 / 14
Time zone: America / Los Angeles
Time: 10 - 11 am
Phone number: 1-(area code)xxx0333
Replied by mtbucktruck June 19, 2014scheduling a phone call
I need to talk to someone. I tried to schedule a phone call to request some assistance on the site I am designing. I was not able to schedule it. I need to talk to someone though.
Replied by brianm066 May 22, 2014Issues with contacting support service, and slow service
I have only been with wix for a short time, and so far I find that contacting the support service fairly disappointing. Both of the contact numbers do not seem to work when calling from the UK. And I have tried to schedule a call back but it appears that this cannot be scheduled until next Tues 27th, which is 5 days from now. As I am calling from the UK I have no idea of the time difference so it is very difficult to select a time schedule as I have no idea what time I would receive the call.
Also, it would appear that some changes can take up to 72 hours to take effect, which is very slow for anyone who runs a business that is constantly changing.
I am not yet trading, but I am very concerned that once I am trading, that I will have a lot of problems with my website, that is going to take several days to fix, which will not be good for customer relations with my potential customers, and will be reflected throughout my business.
In the meantime, potential customers, and any other companies and individuals that I am currently attempting to build customer relations with cannot contact me via my email: email@example.com (which I have recently purchased).
Wix claim to provide 24/7 support, however, this is not fully accurate. And with some changes taking up to 72 hours to take effect, this unfortunately is rather poor, and I am seriously considering closing down my site and going to another hosting company.
I would appreciate if someone could please respond to my request to activate my email ASAP, which will hopefully not take up to 5 days. It would also be useful for wix to ensure that the contact numbers provided are accurate.
Replied by adangond May 15, 2014Editor not working properly. Costumer Service # not working.
I've called the costumer service number 4 times and waited over 25 minutes each time and every time the call gets disconnected. I am very frustrated with your costumer service. I upgraded my site to premium (unlimited) and am having issues with the editor. The help/tutorial videos are showing things that do not appear on the site editor.
WIX, please help me. Thank you!
Replied by descondesign April 14, 2014
i have purchase a domain but wix verification call is not understand for me,
wix call language is different,
i know only hindi & English,
Please verify my Account for Mail
Replied by henrypetrides April 10, 2014Scheduled phone call
I have booked a phone call with Wix to discuss some details of my account...however I rescheduled the call (to between 10 and 11 am this coming Monday), however I am unsure if this is in PST or GMT time zone?
When I first booked a phone call it stated PST, however when rescheduling there was nothing to confirm either way...??
Hope you can help!