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wix Wix Team

Please make sure that you entered the correct domain and that you have typed it correctly. Please post below if this is not the case.
 

Note: If you are unable to find your site under My Sites, please make sure that you are signed in to the correct account. Often, users with more than one account might sign in to the wrong one and be unable to find their site.

 

Replies(571 replies total)

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  • mjmilton

    Replied by mjmilton July 3, 2014

    I spent over 11 hours adding pages, including an online store, to our site at www.ovationmtb.com.  I added a page called RENTALS, a page called ONLINE CLASS REGISTRATION and a page about Evita show info.  It was all perfect and displaying great and I was very happy.  Tonight a co-worker went in via safari (I use chrome) to change some graphics on the home page.  Now all my work is gone.  ALL.  I am so frustrated.  Why is this happening?  Is it a Safari/Chrome thing?  I also built a press page several weeks ago that was fine - I sent the link to the press and got responses so I know they looked at it.  Then it disappeared.  Is there a problem with Safari we chrome users need to know about ASAP?  I have asked my colleague not to go into the site again for any reason until this is resolved.  

    • mjmilton

      Replied by mjmilton July 3, 2014

      I also paid the $99 to upgrade to an ecommerce site.  That seems to be the ONLY thing that worked.  My money was taken by Wix.  My work is trashed.  

    • rony Wix Team

      Replied by rony July 3, 2014

      Hi, 

      We are sorry you are experiencing difficulties. 

      I have accessed your editor and, as you can see in the in the screenshot, your work is there. 

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

       

      Rony WixTeam
  • info8501

    Replied by info8501 July 3, 2014

    I built a home and contact pages saving everything. Got back to the wix. com trying to find my unpublished website and cannot. How do I find it?

    • Maya Wix Team

      Replied by Maya July 3, 2014

      Hi info8501,

      Thank you for contacting Wix support, we will gladly assist you. I can see a website in the account you are logged in with.

      Please log in using info@redpalettepictures.com

      Please check out this page for instructions in case you forgot your password.

      Please do not hesitate to contact us again if you need further assistance.

       

      All the Best,

       

       

       

      Maya Support-Team Wix
  • matthyre

    Replied by matthyre July 3, 2014

    My site was live and working for a couple of weeks and then all of the sudden it does not work anymore.  When you go the the site now it takes you to a wix page that says this page used to be connected.  I didn't cancel it and the site was paid for.  Please help.

    • rony Wix Team

      Replied by rony July 3, 2014

      Hi, 

      Thanks for contacting Wix Support.

      Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here

      Rony WixTeam
  • carlsoldnz

    Replied by carlsoldnz July 2, 2014

    My web page just keeps coming up blank . I have tryed it from other computers but same thing . It has been going on for weeks now  www.assembleit.info  hope someone can help because Im over it now after trying everything. It only comes up every now and then say 1 out of 10-20 times.

    • AlonH Wix Team

      Replied by AlonH July 2, 2014

      Hi, 

       

      Iv'e successfully opened your site with several browsers. Everything seems to be fine on my end. 

       

      Please follow the instructions provided hereIf the steps in the link didn't resolve your issues, please answer the questions in the same link.

       

      Best regards. 

  • stivi2

    Replied by stivi2 July 2, 2014

    Hey There,

    After working on a couple of pages 'Family camp' and  'giving' and then uploading it, i have come back into the wix editor only to find the 'family camp' page is missing completely. 

    I can still see it on my web site but it has gone when i enter into wix editor.

    Please help.

    • rony Wix Team

      Replied by rony July 2, 2014

      Hi, 

      Thanks for contacting Wix support.

      Please specify the site you are having issues with.

      All best

      Rony WixTeam
  • marciiee Premium VIP

    Replied by marciiee June 30, 2014

    I am having an issue with internet browsers not loading my site. It will load from my tablet on chrome, but not from my laptop. My husband tried accessing my website from his computer at his workplace which is a desktop and he is not able to load it either. He was using chrome and I have tried several browsers. All I get is a blank page. I have cleared cookies and browsing history and have tried to ensure nothing is being blocked. It was able to bring up my webpage on Friday, but today nothing. My website is www.illuminatedyouconsulting.com. I am not getting any error messages. Just a blank white page.

    • Alina Wix Team

      Replied by Alina June 30, 2014

      Hey, 

       
      I am sorry you are experiencing difficulties. Unfortunately, I was not able to reproduce this issue on my end as you can see in the screenshot below:

       
       
      Please try the following steps to make sure that your issue is not a local one:
       
      1. Open your browser to a blank page. Close any Wix pages that are open.
      2. Clear your browser's cache and cookies of "Everything". You can find step-by-step instructions here.
      3. Restart your browser and then log into your Wix account and try again. 
      4. Try using an anonymous browsing window and see if it helps:
      With Chrome, use the CTRL + SHIFT + N keyboard shortcut.
      With Firefox, use the CTRL + SHIFT + P keyboard shortcut.
       
       
      5. Try using other browsers to open Wix. Recommended browsers include Google Chrome, Mozilla Firefox, and either IE or Safari (depending on whether you use a PC or a MAC).
      6. Try disabling your internet security programs and try again (i.e. antivirus, firewall, etc.). 
      This is meant to assist us in determining the source of the problem that you're facing.
      7. Try connecting to Wix from a different computer that uses a different network to connect to the internet. Please also make sure that Wix is not blocked - you can contact the IT team and ask them to add Wix to the whitelist (at work). 
       
       
      Let us know if the problem persists or if you need any additional help. 
      Alina, Wix Support Team
    • marciiee Premium VIP

      Replied by marciiee June 30, 2014

      Thank you for your response Alina. I have gone through the list that you gave me and ensured I did everything you listed exactly as you listed it. I am still having issues. I am unable to access my editor to make any changes or view my site through my wix account either. I will continue to try.  Thanks.

    • Or Wix Team

      Replied by Or June 30, 2014

      You're welcome. If the issue isn't resolved in the next few hours, please let us know so that we may further assist.

      All the best, Or - Wix support team.
    • marciiee Premium VIP

      Replied by marciiee July 3, 2014

      Just so everyone knows, after days of frustration with not being able to view or edit my website through any browser on my own computer and having tried all the steps suggested above I refreshed my computer. I have windows 8 and after days of trying absolutely everything else, I decided that if I lost a few apps, I would be okay. I have lost a few apps, but at last I can view my website and edit it through any browser! 

    • Daniel M Wix Team

      Replied by Daniel M July 3, 2014

      Hi,

       

      Thanks for that valuable input. We'll take that into consideration. Thanks for sharing and I'm glad it's now working.

       

      Should you require any further assistance please don't hesitate to contact us,

      - Daniel M, Wix team.
  • rmorganiii

    Replied by rmorganiii June 30, 2014

    I have experienced a similar issue as Paul , above. Same error message for my site www.ricmorgan.net, and an absent website. Correct domain, and no luck via other browsers or platforms. Cache cleared. Please help restore my site. Regards, Ric Morgan

    • rmorganiii

      Replied by rmorganiii June 30, 2014

      My Wix customer ID: 1492579864 Error message says I don't yet have a site.

      Ric

    • Or Wix Team

      Replied by Or June 30, 2014

      Hello Ric,

       

      I can see that your site is up and running on my end. 


      Please clear your browser's cache and try viewing your site again.

      You can find step by step instructions here.

      All the best, Or - Wix support team.
  • st3123

    Replied by st3123 June 27, 2014

    my website www.stevebest.com cannot be found and I'm not receiving emails steve@stevebest.com please help

    • Kosta Wix Team

      Replied by Kosta June 27, 2014

      Hey,

       

      Please note that for some reason your domain is inactivate, see screenshot below:

      Please contact your domain registrar easyspace.com to resolve this issue. 

       

      Let us know if you have any questions. 

       

      Kosta, Customer Solutions.
  • vprofessionalassis

    Replied by vprofessionalassis June 27, 2014

    Hi, I've been receiving the following error message although my website was published, live and functioning up to a month ago:
    Something went wrong...
    The page you tried to access does not exist on our server.
    For now, you may want to visit our site's homepage.
     

    I've checked my account and my site still exists including the option to publish live.  I've done this again, and still no website.

    Please verify on your end, what is the recurring problem preventing my website from being live.

    Thanks.

    • Rony Wix Team

      Replied by Rony June 27, 2014

      Hi,

       

      Please note that I was able to view your site properly on my end.  Please make sure to type the correct URL address of your site: http://vprofessionalassis.wix.com/vpro.

       

      I've also noticed that you are not using the most updated version of Internet Explorer. This might be the reason for this issue.

       

      To download the latest Internet Explorer browser, please click here

       

      We also recommend you to try and use different browsers and see if there is any difference.

       

      To download the latest Safari browser for Mac, please click  here.

      To download the latest Google Chrome browser, please click here

      To download the latest Firefox browser, please click here

       

      Please let us know how it went. Should you require further assistance, we are here for you.

      Thanks, Rony Customer Solutions
    • vprofessionalassis

      Replied by vprofessionalassis July 15, 2014

      Hi,

      When Internet Explorer updates its browser, does wix automatically no longer support the previous version?

      Considering I was able to access site online and still can edit online, but can no longer see my published site unless I update the browser, is it therefore wix's practice to no longer support sites that do not upgrade to the latest browser?

      This is important as users of my site may not all have the latest browser uploaded and do not receive a message from the site to update browser.  The only message is the usual error message, something went wrong etc....and users are redirected to wix.com.

      Disappointed users may think my site is down for maintenance or has been removed, rather than a browser compatibility issue.

      Can wix support earlier browsers in recent past?  This can make the difference in upgrading as a paid subscriber.  Webs.com does not have this issue.

      Thanks.

    • Gat Wix Team

      Replied by Gat July 15, 2014

      Hi vprofessionalassis,

      Please note that Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.

      We keep supporting previous versions of browsers.

       

      With the new HTML editor we give you option to use the advanced HTML5 technology which entails new capabilities and solutions for your site as well as comprehensive support for mobile devices. However, HTML5 is still a relatively new technology and it not yet fully supported by all browsers. These browsers will catch up with this technology, but to make sure things run smoothly, please make sure to update all your browsers to the most recent versions. You can easily check how well does your current browser support HTML5  here.

       

      Please note that I checked your site with IE 10 and was able to view it properly.

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.


      Please clear your browser's cache. You can find step by step instructions here.
       

      If you require further assistance, feel free to contact us again. 
      Gat Wix Team.
  • allid24122

    Replied by allid24122 June 26, 2014

    Hello, I'm having a few issues. I made my site live yesterday and it was working fine, but everyone I send to it says that it isn't working, and while I personally can get the site to come up on my phone (in mobile and in desktop view), I cannot get it to work on my desktop. All I get is a blank page and no error messages.

    My other problem is that even when I delete my cache and history it always seems to be a shot in the dark if the editor will work or not on either of the three browsers I use including firefox, safari, and explorer.

    • shayb7 Wix Team

      Replied by shayb7 June 26, 2014

      Hey,

       

      I have just accessed your site allid24122.wix.com/prettygirlscleaning and was able to view it live properly. Have a look at the screenshot below: 

      Please note that Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari. If you are not using a supported browser, this may have caused this issue.

       

      If you are using a supported browser when trying to access your live site, please follow the steps provided here. Make sure you try and use different browsers, connections and devices. If the issue persists, please let us know.

       

      As for your site's editor, I was unable to recreate the issue as your editor loaded properly on my end in just a few seconds.

       

      Please make sure that you have the latest version of the browsers you use.

      To download the latest Google Chrome browser please click here.
      To download the latest Firefox browser please click here.
      To download the latest Safari browser for Mac please click here.
      To download the latest Internet Explorer browser please click here.

       

      If the issue persists, please let us know what happens when you're trying to access your site's editor. If you get an error message, please specify which one and also please provide us with screenshots exemplifying the issue. You can find step by step instructions here.

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