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wix Wix Team

Please make sure that you inserted the correct domain. If you have deleted it, we will not be able to restore it.

Please contact us if this isn't the case.

Note: If you can't find your site under "My Account", please make sure you are logged in with the correct account. Sometimes a user has more than one account and he is logged in with the wrong one. 


Replies(558 replies total)

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  • vipshok

    Replied by vipshok June 23, 2014

    Hi guys,
    I have a problem with this domain www.tangranews.com . When I try to load the page, it appears

    Sorry, it appears there has been an internal server error with the page you've requested. We're working to fix the problem."


    • vipshok

      Replied by vipshok June 23, 2014

      Problem seems to be fixed, it just loaded.

    • Shai Wix Team

      Replied by Shai June 23, 2014



      I'm glad to hear it's working.


      If you need help with anything else, don't hesitate to contact us.

      Shai - Wix Support
  • dididubajic

    Replied by dididubajic June 23, 2014

    Hi, for the past two days i cant access anything

    error 4 - access denied

    is the message that keeps appearing when i try

    Myother account works fine. I tried to clear cache, cookies, disable antivirus, connect directly to the router, tried various pc's, am working on google crome. Can you tell me what the problem is please?

    Also last week the editor did not work on Friday nor Saturday. It kep saying error on saving.

    Please advise, thank you.

    Didi (cecycmed)

    • Rapido Wix Team

      Replied by Rapido June 23, 2014

      Hi Didi, 


      I am very sorry for the inconvenience. Can you please explain exactly what kind of error you are getting when trying to edit/save so I can better assist you?

    • dididubajic

      Replied by dididubajic June 23, 2014

      Hi, thank you for the reply.

      Seems someone fixed the problem meanwhile. 

      When i logged in and click on "edit site" i received an error message;

      "Error 4 - Access denied" 

      This ocurred for two days running. But guess wix handled it. 

      Thank you for your time taken, great to back on track, have a good week. DD.

    • dididubajic

      Replied by dididubajic June 23, 2014

    • dididubajic

      Replied by dididubajic June 23, 2014

      Hi again, i can access the data ok now, but i cant seem to save any changes. 

      This messages keeps coming up, which was the same problem last week. 

      Attached a picture of the message.

      I looged out, and logged back in again...same issue appears. 

    • AlonH Wix Team

      Replied by AlonH June 23, 2014



      I couldn't recreate this issue. 


      Please try the following: 

      1. Clear cache

      2. Use another browse. 

      3. Disable the antivirus. 


      Let us know if the issue persists. 

  • dididubajic

    Replied by dididubajic June 23, 2014

    Hi, i cant seem to access anything anymore, for the past two days a message comes up:

    error 4 - access denied.

    I cleared my cookies, am using google chrome, disabled my antivirus in case it was blocking entry, tried different computers, connected directly to the router, nothing helps. 

    The day before the editor was not working. None of the work was being saved. 

    Can u please advise what i can do to continue working?

    Thank you, 

    Didi (cecycmed)

  • ismael1981

    Replied by ismael1981 June 23, 2014

    My page disappeared completely and I worked for months on it. I don`t have my information backed up. Is there any way to recover it? I don't wish to restart my work...

    • Eyal Wix Team

      Replied by Eyal June 23, 2014



      I see that you are logged in to a completely empty account. I would like to help you locate your account. Please assist me by providing with as much of the following information as possible:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply.


      Eyal, Wix Customer Support Team
  • clintvanstan

    Replied by clintvanstan June 23, 2014

    I got an email saying that my external host is now connected to wix, I have undated and completed all the other necessary task but still I cannot find my website! And when I check the connection now it says that its not pointing to the right domain? Even after it said it was connected? Now what?

    • Barrios Wix Team

      Replied by Barrios June 23, 2014




      Please note that it usually may take up to 72 hours for the chnages to fully propagate throughout the systems.


      I have visited your domain and I see it is correctly directed to your Wix site. Your site works perfectly!

      See screenshot below:


      If you are still having trouble viewing your site, please try doing the following:

      1) Go here and click on "Delete all sites". Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      2) Try to Flush your DNS. For detailed instructions on how to do so please go here.

      3) Please go to the Windows start menu->click on 'run'-> select the first option: 'Run'-> type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      For Mac users: Go to ‘Application’ then open ‘Terminal’ and type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      -If you receive an IP address on your computer other than the IP you see here and you see this IP from other computers please contact an IT expert in your area for further troubleshooting.

      -If you receive a different IP than the IP you see here from multiple locations, please send it to us in order for us to check it.



      We are here should you require further assistance

      Many thanks, Barrios
  • sarah2801

    Replied by sarah2801 June 21, 2014

    Please help!  I literally spend ALL day yesterday working on my site and saved during the entire process... I went to bed and woke this morning to see that  my computer had restarted itself, but upon return to the site- the only thing that appears is the name of my company!!  (NONE of the pages or information I input last night is there....) 



    • Etti Wix Team

      Replied by Etti June 21, 2014

      Hi Sarah,


      I have visited your editor and all your information is there:


      *please note that the site is not published, and can be viewed using the editor only.


      Please clear your browser's cache and cookies of "Everything". You can find step-by-step instructions here.

      Try using other browsers to open Wix. Recommended browsers include Google Chrome, Mozilla Firefox, Internet Explorer (version 9 and above), ans Safari. 


      If you are still having issues, please provide us the following information:

      1. What Operating System are you using (i.e. Mac OSX, Windows XP, etc.)
      2. What browsers have you tried - and include the version of the browser (can generally be found by going to Help > About within the browser).
      3. Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.


      Thank you for your cooperation. 

    • sarah2801

      Replied by sarah2801 June 21, 2014

      Thank you!  I think I needed to clear my  history or cookies or such.  :)  I appreciate the help!


  • misturaholusanya

    Replied by misturaholusanya June 20, 2014

    Hi, i was working on a website when the tabs closed on it own, is there how i can get my website back?

    • Shai Wix Team

      Replied by Shai June 21, 2014



      If you have not saved your work, then I'm afraid that isn't possible. Please make sure to save your work regularly.

      Shai - Wix Support
  • l3opla3

    Replied by l3opla3 June 19, 2014


    I can't find my website on the account. It's www.passionestates.co.uk . Thanks

    • l3opla3

      Replied by l3opla3 June 19, 2014

      Can i have a response please. I need to edit my site immediately!!!!

    • Rony Wix Team

      Replied by Rony June 19, 2014



      Please note that the site you are trying to edit is not under the account you are writing us from. Please note that this site is assigned to the following e-mail address: l3oplan@hotmail.co.uk.


      Please check out this page for instructions in case:

      - you forgot your password.
      - you want to update/ change your password.



      Please let us know how it went. Should you require further assistance, we are here for you.

      Thanks, Rony Customer Solutions
    • l3opla3

      Replied by l3opla3 June 20, 2014

      Hi, I logged in with the email l3oplan@hotmail.co.uk and the same password I have always used. I can log onto the account fine but cannot see my website. I don't really understand whats going on as nothing on our account has changed

    • Ira Bel Wix Team

      Replied by Ira Bel June 20, 2014



      Please note: currently you are logged in woth l3oplan@hotmail.com.


      Please use the email l3oplan@hotmail.co.uk to log in and edit your site.


      Please feel free to contact us in case you need further assistance. 

  • zzzzz38

    Replied by zzzzz38 June 17, 2014

    http://zzzzz38.wix.com/generousservant   was working fine but has disappeared

    • Etti Wix Team

      Replied by Etti June 17, 2014



      Your site is in your account and I was able to access it:



      Do you not see it in your account at all ? Or are you having trouble opening the editor?

      awaiting your reply.

  • contact4995

    Replied by contact4995 June 17, 2014

    Wix Team,


    My Site, www.exactsportsacademy.com has disappeared from all search engines, i have entered the correct domain. My clients use my website regularly and it needs to be fixed!


    • contact4995

      Replied by contact4995 June 17, 2014

      Is anybody there?

    • Ritti Wix Team

      Replied by Ritti June 17, 2014


      Your site has been deleted due to copyright infringement.

      Please let us know if you have further questions.

      Best, Ritti
    • contact4995

      Replied by contact4995 June 17, 2014

      Of course i have further questions. What infringement was it? as i have no idea? I have paid for this website, so if there is an issue i will sort it out.

    • Ritti Wix Team

      Replied by Ritti June 18, 2014


      Please refer to this ticket for a reply.

      Best, Ritti

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