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wix Wix Team

Please make sure that you inserted the correct domain. If you have deleted it, we will not be able to restore it.

Please contact us if this isn't the case.
 

Note: If you can't find your site under "My Account", please make sure you are logged in with the correct account. Sometimes a user has more than one account and he is logged in with the wrong one. 

 

Replies(571 replies total)

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  • victo763

    Replied by victo763 July 10, 2014

    Hi, the site jazzamatazz.com.au is not showing up...it's in my account and i am able to manage it but it does not come up when address is put in to browser. Please help

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team July 10, 2014

      your website works as expected on our end.

      Please make sure to clean your browser's cache memory and try again

      Alon - Wix Team
  • bobbybruso

    Replied by bobbybruso July 9, 2014

    Hello -

    Unable to view site live in web browser http://bobbybruso.wix.com/wshealth

    However ... the mobile site is working.

    Is there a known issue?

    I have other sites that have their own domains that are working properly. http://www.developweside.com

    Please advise. Thanks.

    • bobbybruso

      Replied by bobbybruso July 9, 2014

    • Ella Wix Team

      Replied by Ella July 9, 2014

      Hi,

      Thanks for contacting us.

      I can see you have recently connected your domain. Please note that after such a change, the domain is going into a propagation state. This means it might take up to 72 hours for the domain to be properly connected.

      During this period, common issues are double www sets (www.www.domain.com), domain redirecting to free site URL, or domain available on some platforms only. All of these problems are symptoms of the propagation state.

      Your site is currently available on my end:

      Please allow 72 hours to pass. Should the problem persist after this period of time, please let us know.

      Don't hesitate to contact us again,

      Ella

  • juliesutton9

    Replied by juliesutton9 July 9, 2014

    Avi, I'm here now if you want to try and fix it. Nothing has changed though, still only white pages where my work used to be.

    • Avi Wix Team

      Replied by Avi July 9, 2014

      https://secure.logmeinrescue.com/R?i=2&Code=625423

      Please click on the link above in order to join the log me in session 

    • juliesutton9

      Replied by juliesutton9 July 9, 2014

      ...and then?

       

    • juliesutton9

      Replied by juliesutton9 July 9, 2014

      Ok, I can't help being suspicious, you are a flying gremlin after all. It's telling me the code is already being used? I'm hoping you're getting it sorted and I'll wake up tomorrow and my website will magically have reappeared. Good luck and thanks...with all fingers crossed. Julie

       

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support July 9, 2014

      Hi,

      Your site works fine on my end, please let us know if the issue persists, 

      Dror - Wix Team
    • juliesutton9

      Replied by juliesutton9 July 9, 2014

      Owh no, I can only load the first page on my mobile and on a computer I can only see white pages. Please, please sort it. It worked fine 5 days ago. When I lived in Holland it worked fine too. But now, here in Australia it just shows me white pages. I'm currently looking for work and I really need to have my website.

       

    • juliesutton9

      Replied by juliesutton9 July 10, 2014

      It's back, thank goodness. What happened?

       

    • Kosta Wix Team

      Replied by Kosta July 10, 2014

      Hey,

       

      Great news! we had a small issue the other day it might have been the reason for this.

      It has been resolved and your website seems to be working great!

       

      Let us know if you experience any further difficulties. 

      Kosta, Customer Solutions.
  • to5996

    Replied by to5996 July 9, 2014

    My site is not coming up!  Why?  http://LifeTraxCoaching.com

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

  • will20

    Replied by will20 July 9, 2014

    Yes, None of my wix sites are coming up either, hope they get it fixed soon.... 

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

    • will20

      Replied by will20 July 9, 2014

      i am available now. 

       

    • will20

      Replied by will20 July 9, 2014

      Logging in to my machine won't help the issue, it seems your servers are down for certain things. If you want to see the issues go to www.whitecatout.com   or http://will20.wix.com/newcat1   it just simply will NOT load!

    • will20

      Replied by will20 July 9, 2014

      By the way, I can edit anyone of my sites, but you just can't view them on the web...(server) issue.. 

       

    • Kosta Wix Team

      Replied by Kosta July 10, 2014

      Hey,

       

      Please note I was able to view your websites with no issues. see screenshot below:

       

      We had a small issue on our end the other day, it has been resolved now. Please reload your pages and let us know if you experience any issues.

      Cheers,

      Kosta, Customer Solutions.
    • will20

      Replied by will20 July 10, 2014

      Thank you, seems to be up and running now... 

       

    • Kosta Wix Team

      Replied by Kosta July 10, 2014

       

      Great!

       

      Feel free to contact us at any time.

      Cheers,

      Kosta, Customer Solutions.
  • shootersalliance

    Replied by shootersalliance July 9, 2014

    now im getting no data recieved... no website still...  cant even see it in edit mode !!    come on wix !!  do something !!

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

  • juliesutton9

    Replied by juliesutton9 July 9, 2014

    Come on WIX, I need my website. Please sort it.

    The name of the site is: www.julieannsutton.com

    Heeeeelp

    • juliesutton9

      Replied by juliesutton9 July 9, 2014

      I haven't changed a thing, I have only one account, all software is up to date and the site worked fine 4 days ago.....

       

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

  • cabook

    Replied by cabook July 9, 2014

    Hi

    After longer time when my page was visible (almost a year), last few days I can not load it. I can see it only in editor mode.

    Address is /cabook.wix.com/cabook

    What is going on?

    Thanks in advance!

    BR

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

    • cabook

      Replied by cabook July 9, 2014

      I am not sure what do you mean by "log me in session", but things are very simple: page that was online for a year, cannot be seen anymore - address is:

      /cabook.wix.com/cabook

    • BenjaminB Wix Team

      Replied by BenjaminB July 13, 2014

      Hi cabook,

       

      We had an issue with free sites last week.  The issue has been resolved now.

       

      Please try your site again and let us know if you are still experiencing an issue.

       

      Benny

    • cabook

      Replied by cabook July 14, 2014

      Hi Benjamin,

      My page is online again. Everything is O.K. now. Relatively soon I plan to purchase one of your yearly plans.

      Thanks

      BR

  • mineralgypsies

    Replied by mineralgypsies July 9, 2014

    my site http://mineralgypsies.wix.com/gemstein is also not avvailable since this morning pleeease help

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

    • mineralgypsies

      Replied by mineralgypsies July 10, 2014

      thanks for the reply, the site seems to be up and running again. :)

    • Tal Wix Team

      Replied by Tal July 10, 2014

      Hi,

       

      I'm glad to see this issue was solved.

      Please don't hesitate to contact us for any further assistance,

      Tal, Wix Team
  • ruthjay

    Replied by ruthjay July 9, 2014

    Hi I am unable to load my page as well. This problem happened a few months ago, many of us in Australia I think... were offline yet the technicians could view our sites properly in their country. I believe this is a problem with our Australian network somehow blocking the wix websites. Am I right? Please do not say that we are typing the wrong things or have caches that are stopping us viewing our sites. They were all working fine and now they are not! What is going on? I am also very worried about the business.  My site is http://ruthjay.wix.com/kundalini

    • ruthjay

      Replied by ruthjay July 9, 2014

      Hi again, I have just worked out the problem but I don't understand it. Up until today, so for the past four months when the site has been working I have been able to access it via this address: www.ruthjay.wix.com/kundalini   Now today it doesn't work and the address that works is http://ruthjay.wix.com/kundalini. Why has this changed today?? Did wix change the access somehow? Thanks, Ruth

    • Tal Wix Team

      Replied by Tal July 10, 2014

      Hi ruthjay,

       

      Thank you for contacting Wix support team.

      I was able to browse your site using both URLs:

      www.ruthjay.wix.com/kundalini

      http://ruthjay.wix.com/kundalini

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

       

      Please tell us how it went and whether you need any further assistance,

      Tal, Wix Team

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