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wix Wix Team

Please make sure that you inserted the correct domain. If you have deleted it, we will not be able to restore it.

Please contact us if this isn't the case.
 

Note: If you can't find your site under "My Account", please make sure you are logged in with the correct account. Sometimes a user has more than one account and he is logged in with the wrong one. 

 

Replies(558 replies total)

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  • to5996

    Replied by to5996 July 9, 2014

    My site is not coming up!  Why?  http://LifeTraxCoaching.com

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

  • will20

    Replied by will20 July 9, 2014

    Yes, None of my wix sites are coming up either, hope they get it fixed soon.... 

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

    • will20

      Replied by will20 July 9, 2014

      i am available now. 

       

    • will20

      Replied by will20 July 9, 2014

      Logging in to my machine won't help the issue, it seems your servers are down for certain things. If you want to see the issues go to www.whitecatout.com   or http://will20.wix.com/newcat1   it just simply will NOT load!

    • will20

      Replied by will20 July 9, 2014

      By the way, I can edit anyone of my sites, but you just can't view them on the web...(server) issue.. 

       

    • Kosta Wix Team

      Replied by Kosta July 10, 2014

      Hey,

       

      Please note I was able to view your websites with no issues. see screenshot below:

       

      We had a small issue on our end the other day, it has been resolved now. Please reload your pages and let us know if you experience any issues.

      Cheers,

      Kosta, Customer Solutions.
    • will20

      Replied by will20 July 10, 2014

      Thank you, seems to be up and running now... 

       

    • Kosta Wix Team

      Replied by Kosta July 10, 2014

       

      Great!

       

      Feel free to contact us at any time.

      Cheers,

      Kosta, Customer Solutions.
  • shootersalliance

    Replied by shootersalliance July 9, 2014

    now im getting no data recieved... no website still...  cant even see it in edit mode !!    come on wix !!  do something !!

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

  • juliesutton9

    Replied by juliesutton9 July 9, 2014

    Come on WIX, I need my website. Please sort it.

    The name of the site is: www.julieannsutton.com

    Heeeeelp

    • juliesutton9

      Replied by juliesutton9 July 9, 2014

      I haven't changed a thing, I have only one account, all software is up to date and the site worked fine 4 days ago.....

       

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

  • cabook

    Replied by cabook July 9, 2014

    Hi

    After longer time when my page was visible (almost a year), last few days I can not load it. I can see it only in editor mode.

    Address is /cabook.wix.com/cabook

    What is going on?

    Thanks in advance!

    BR

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

    • cabook

      Replied by cabook July 9, 2014

      I am not sure what do you mean by "log me in session", but things are very simple: page that was online for a year, cannot be seen anymore - address is:

      /cabook.wix.com/cabook

    • BenjaminB Wix Team

      Replied by BenjaminB July 13, 2014

      Hi cabook,

       

      We had an issue with free sites last week.  The issue has been resolved now.

       

      Please try your site again and let us know if you are still experiencing an issue.

       

      Benny

    • cabook

      Replied by cabook July 14, 2014

      Hi Benjamin,

      My page is online again. Everything is O.K. now. Relatively soon I plan to purchase one of your yearly plans.

      Thanks

      BR

  • mineralgypsies

    Replied by mineralgypsies July 9, 2014

    my site http://mineralgypsies.wix.com/gemstein is also not avvailable since this morning pleeease help

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

    • mineralgypsies

      Replied by mineralgypsies July 10, 2014

      thanks for the reply, the site seems to be up and running again. :)

    • Tal Wix Team

      Replied by Tal July 10, 2014

      Hi,

       

      I'm glad to see this issue was solved.

      Please don't hesitate to contact us for any further assistance,

      Tal, Wix Team
  • ruthjay

    Replied by ruthjay July 9, 2014

    Hi I am unable to load my page as well. This problem happened a few months ago, many of us in Australia I think... were offline yet the technicians could view our sites properly in their country. I believe this is a problem with our Australian network somehow blocking the wix websites. Am I right? Please do not say that we are typing the wrong things or have caches that are stopping us viewing our sites. They were all working fine and now they are not! What is going on? I am also very worried about the business.  My site is http://ruthjay.wix.com/kundalini

    • ruthjay

      Replied by ruthjay July 9, 2014

      Hi again, I have just worked out the problem but I don't understand it. Up until today, so for the past four months when the site has been working I have been able to access it via this address: www.ruthjay.wix.com/kundalini   Now today it doesn't work and the address that works is http://ruthjay.wix.com/kundalini. Why has this changed today?? Did wix change the access somehow? Thanks, Ruth

    • Tal Wix Team

      Replied by Tal July 10, 2014

      Hi ruthjay,

       

      Thank you for contacting Wix support team.

      I was able to browse your site using both URLs:

      www.ruthjay.wix.com/kundalini

      http://ruthjay.wix.com/kundalini

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

       

      Please tell us how it went and whether you need any further assistance,

      Tal, Wix Team
  • larimiyamoto

    Replied by larimiyamoto July 9, 2014

    https://www.dropbox.com/s/ulme5gyo8rpt133/Screenshot%202014-07-08%2020.59.50.png

     

    Alright so, what's going on, I have not changed addresses or login information. I have been handing out networking cards with my web address on them, it's in my outgoing signature, on my job profiles, I typed in with https....I used the link that has always worked from my email signature in the past. I have resumes out there right now, networking cards out there right now, and apparently a site that doesn't want to show up.

  • passionatelady351

    Replied by passionatelady351 July 9, 2014

    Hello,

    When I try to log on, it says that I don't have a website and would I like to create one?

    What has happened? Please re-instate my site and advise me what has happened ASAP.

    www.mytransformation.net.au

    Regards,

    Kim Chante'

    passionatelady351@gmail.com

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team July 9, 2014

      Please make sure you're using the right login information when accessing your account

      please send us a private thread/or an e-mail for further information (we can't want to expose personal login details on an open thread)

       

      Alon - Wix Team
  • kelvin48tan

    Replied by kelvin48tan July 9, 2014

    Mine too doesn't work since yesterday. Apparently looks like there are some problems with wix servers

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team July 9, 2014

      please give it another try; it should work as expected now

      Alon - Wix Team
    • kelvin48tan

      Replied by kelvin48tan July 10, 2014

      Thanks works for a while until today my website is down again

    • Tal Wix Team

      Replied by Tal July 10, 2014

      Hi,

       

      I was able to browse your site without any difficulties:

       

       

      Please clear your browser's cache and give it another try. You can find step by step instructions here.

       

      Thank you for your cooperation, please tell us whether it helped or not.

      Tal, Wix Team
    • kelvin48tan

      Replied by kelvin48tan July 11, 2014

      Hi thanks for the reply. It is working fine now. Could you kindly remove the screenshot above as the website is still under development and shouldn't be exposed to the public. Thanks for your help! 

    • Eileen Wix Team

      Replied by Eileen July 11, 2014

      Hey kelvin48tan

      I have removed the screenshot per your request- please let us know if you need any further assistance.

      Eileen, Wix Team.

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