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wix Wix Team

Please make sure that you entered the correct domain and that you have typed it correctly. Please post below if this is not the case.
 

Note: If you are unable to find your site under My Sites, please make sure that you are signed in to the correct account. Often, users with more than one account might sign in to the wrong one and be unable to find their site.

 

Replies(571 replies total)

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  • zingcarlisle

    Replied by zingcarlisle July 11, 2014

    I have 2 sites on my account

    www.cdogg.org and carlislezing.co.uk

    They both stopped working.  I have had many emails recently regarding the site/domain/server and they seem to be trying to persuade me to buy something extra so I have deleted them.  It is possible therefore that I have deleted an important message.

     

    I have paid for an upgrade and the www.cdogg.org site has returned.  Carlisle zing has not!  Can you explain if I have done something wrong and how to get back on line please?

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team July 11, 2014

      Hi,

       

      Please allow 72 hours for the domain for fully and properly propagate.

       

      Let me know after 72 hours if the domain is still unavailable.

      Best regards, Miki- Wix Support Team
    • zingcarlisle

      Replied by zingcarlisle July 14, 2014

      There is still no sign of my website www.carlislezing.co.uk

      I was trying to build a new site for Zing on the HTML method and wanted to replace my old flash based site to that one.  Is there a mix up there?  On my account, the new site opens but .... even though I have prepared two pages so far only the first one is accessible.

      I need my new site to have the same address as the old one.  I find the whole business of domains rather confusing so need help very soon as I would like to get my website going.

      Steve

       

    • zingcarlisle

      Replied by zingcarlisle July 16, 2014

      I have found my website (purely by accident) at

      http://zingcarlisle.wix.com/carlislezing#!

      It needs to be at www.carlislezing.co.uk but isn't.

      PLEASE HELP ME!  It has been a while since I first contacted you!  The site was always at the top of the page on a Google search but is now further down the page AND WON'T OPEN.

    • Or Y Wix Team

      Replied by Or Y July 16, 2014

      Hello,

       

      Please note that the domain www.cdogg.org is not connected to any Wix user.

      You can follow these instructions to connect it.

       

      As to your domain www.carlislezing.co.uk, note that it appears you chose the wrong connection method in the Wix Domain Manager.
      To correct this, please follow the instructions here.

      All the best, Or
    • zingcarlisle

      Replied by zingcarlisle July 21, 2014

      I have followed the instructions to correct the connection method for www.carlislezing.co.uk and 72 hours have passed.  MY SITE WILL STILL NOT OPEN!

      Every time I am given a new piece of advice I have to wait 72 hours (3 days) before expecting results. It is now a long time since I lost the site and many people are asking where it is!  PLEASE CAN YOU GIVE ME A SOLUTION!!!!!

       

      With regard to www.cdogg.org the instruction you gave me led to  a general help site and didn't point specifically to any particular area so I am still not sure what to do.  The site does open though even though I haven't done anything else.

       

      I REALLY NEED www.carlislezing.co.uk !

      As you will know if you look at my account I have started to build a new Zing site.  I would be happy to develop that one instead of the old one which is flash based.  BUT I AM GETTING NO ANSWERS.  PLEASE HELP ME!

    • Or Y Wix Team

      Replied by Or Y July 21, 2014

      Hello,

       

      Please note that according to this who.is report, your domain carlislezing.co.uk is not active anymore. Please contact your domain host for further details.

       

      Once the 30-day redemption period is over, you can re-purchase it from Wix, that is to say, when it is released online as a free URL. Note that it is not kept for you and other users may purchase it beforehand.

      You can contact your domain host and renew the payment for this domain, then connect it to Wix.

       

      In regard to the domain www.cdogg.org, as well as the .co.uk one, note that the link provides you more options to choose from on the table. Please choose the link according to your domain host's name.

       

      Please let us know in case you need further help.

      All the best, Or
  • lovesingdream

    Replied by lovesingdream July 10, 2014

    same issue. My site says it can't load the page. This is vital this issue gets fixed as soon as possible as my career (and all of our sites and careers) depend on it. Thank you Wix! I have always loved your site!

    lovesingdream.wix.com/lisasdyment

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team July 11, 2014

      Hi Lisa,

       

      I've entered your site and it worked perfectly on my end->

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Please note that clearing your browser's cache will not resolve all issues.

      We also recommend you to try and use different browsers and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here
      Best regards, Miki- Wix Support Team
  • elliepitt

    Replied by elliepitt July 10, 2014

    hi, can't access my site: 

    elliepitt.wix.com/scenerypropsmodels

    I've tried on two different browsers and on my phone, it says the server is not responding and won't load. Definitely haven't typed it in wrong.

    Anything else I can try or is this a thing for wix.com to fix?

     

    thanks

    • Kosta Wix Team

      Replied by Kosta July 11, 2014

      Hey,

       

       

      Thank you for contacting us regarding this issue.
       

      I have checked your site and, from my end, your site is up, running and looks great. I have attached a screenshot to demonstrate: 

       

      We had a small issue which is now resolved, please clear your browser's cache and reload your page. You can find step by step instructions here.

      If you continue to experience this issue, please let us know.

      Kosta, Customer Solutions.
    • elliepitt

      Replied by elliepitt July 11, 2014

      yep working now thanks very much!

    • ilan-t Wix Team

      Replied by ilan-t July 11, 2014

      Glad to hear, feel free to contact us again if anything else comes up.

       

      Best regards

  • sylviapet734

    Replied by sylviapet734 July 10, 2014

    One day my website is there & the next it isn't. Whenever I click on the link that takes me to the website I created using Wix I get the following message: "This Page Is Not Available." What does it mean it's not available? Where did it go & how do I get it back? I have customers who use this website to contact me w/ orders. I hope that you get this all fixed up soon. Thank you!

    Sylvia Petro

    The link to my website: 

    http://sylviapet734.wix.com/crafty-creations

    Please fix this!!

     

    • ilan-t Wix Team

      Replied by ilan-t July 11, 2014

      Hello,

       

      Thank you for contacting Wix support.

       

      I checked your site sylviapet734.wix.com/crafty-creations and it appears to be working correctly.


      Please clear your browser's cache and try the site again. You can find step by step instructions here.
       

      Best regards

       

  • denisemarriott

    Replied by denisemarriott July 10, 2014

    My site was published yesterday and i would find it using search engines and linked it to a facebook page. Today it has dissappeared and i can no longer see it live. The site is www.coastal-adventures.co.uk

    This is a new business and the website has dissapeared the day after it has been launched. This is not a good start!

    • Kosta Wix Team

      Replied by Kosta July 11, 2014

      Hi,

       

      Thank you for contacting Wix regarding the issue with your .co.uk domain.  

      Your domain name is currently not accessible as you have not confirmed your contact information as requested by Nominet, the UK domain name registry.  


      As Nominet are now applying greater scrutiny to the information contained in the WHOIS records, they verify that the address and contact information in these records, matches the information in the official UK records.  
      If this information does not match, Nominet will contact the registrant via email to ask for validation.  
      If there is no response after multiple contact attempts, the domain name will be suspended until the registrant verifies his contact information with Nominet.


      Please make sure to respond to any emails that you have received from Nominet.

      Alternatively you can call Nominet on 01865 332244 or email the support team support@nominet.org.uk.

       

       If you have any further questions regarding this issue, please do not hesitate to contact us.

      Kosta, Customer Solutions.
  • tosswad

    Replied by tosswad July 10, 2014

    My site autismsupportnorth.co.uk is not viewable online. I have tried to publish the site again but it has made no difference. I get an index of / page in the browser.

    • Eyal Wix Team

      Replied by Eyal July 10, 2014

      Hi tosswad,

       

      Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect. If your registrar is 123reg click here, otherwise here

      Advanced: See the DNS records for this domain

       

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • sedwds

    Replied by sedwds July 10, 2014

    Hello,

    I have tried 3 different browsers and I have checked the spelling and I even asked someone from across town to check our website www.falmouthbandparents.org and nothing is showing up. Please help me to resolve the issue. A VERY large fundraiser is approaching and ALL of the required information was on this site. This could be catastrophic for our organization.

    • Kosta Wix Team

      Replied by Kosta July 10, 2014

      Hey, 

       

      The reason for this is that there is some issue with your domain, it appears to be inactive for some reason, see screenshot below:

       

      Please connect your domain registrar as soon as possible to resolve this issue.

      In the meanwhile I have disconnected the domain from your Wix website so that your website would be accessible through: sedwds.wix.com/falmouthbandparents.

       

      Let us know if you have any questions. 

       

      Kosta, Customer Solutions.
    • sedwds

      Replied by sedwds July 10, 2014

      I get this message after doing all of the steps: 


      Domain Unavailable to Transfer

      Your domain's Registry Operator will not allow your registrar to transfer your domain. (Please contact your registrar to request more information and resolve your domain issues).

       

      Please advise.

    • Kosta Wix Team

      Replied by Kosta July 11, 2014

      Hey,

       

      Please note that it might be your domain registrar does not allow domain transfers. You should be able to connect your domain using name servers anyway, your NS are already set to ours, you should contact your registrar to resolve why is the domain inactive.

       

      Cheers,

      Kosta, Customer Solutions.
    • sedwds

      Replied by sedwds July 13, 2014

      WIX is my registrar. I registered www.falmouthbandparents.org with WIX.

      This site has worked for entire year and now all of a sudden it disappeared?

      Please advise.

    • Kosta Wix Team

      Replied by Kosta July 13, 2014

      Hey,

       

      Please note that as I mentioned before this domains host is dreamhost.com, the domain was not purchased from Wix. it is simply connected to your Wix account via DNS.

      Click here to see the full details on who.is.

       

      Please click here to contact DreamHost.

       

      Let us know if you have any further questions. 

      Kosta, Customer Solutions.
  • ghostgabbers2004

    Replied by ghostgabbers2004 July 10, 2014

    Is wix having technical problems my site is live on internet but when i log into my account it says you have no sites ??? any advice

    • Ira Bel Wix Team

      Replied by Ira Bel July 10, 2014

      Hello,

       

      Indeed we don't see any sites under the account you are logged into.

       

      Do you have the URL of your site?

      Please provide us with it so we  can locate your account.

       

      Thank you, we are awaiting your reply.

  • manjimuptiger9

    Replied by manjimuptiger9 July 10, 2014

    Hi Wix,

    My website, manjimuptigers.com is still visible on the internet however has completely disappeared from my account. Please help me fix this problem! :((((

    • Ira Bel Wix Team

      Replied by Ira Bel July 10, 2014

      Hello,

       

      Please note: this domain is registered under another account.

      Please use the relevant e-mail to log in to Wix and you will see your site and will be able to edit it.

       

      Please reply if you have a trouble to remember your registered e-mail.

       

      If you have 

  • kelvin48tan

    Replied by kelvin48tan July 10, 2014

    My website link is not working again.

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team July 10, 2014

      our website works as expected on our end.

      Please make sure to clean your browser's cache memory and try again

      Alon - Wix Team
    • kelvin48tan

      Replied by kelvin48tan July 10, 2014

      Something is not right. I'm using Chrome browser. Previously i can view my website without  the need of cleaning the cache. Now i can only view it for once ONLY after cleaning the browser's cache. When i tried to reload the page again the entire webpage turned blank. Opened with Internet Explorer it works fine.

    • Kosta Wix Team

      Replied by Kosta July 10, 2014

      Hey,

       

      I have tested your website (kelvin48tan.wix.com/gms1) on two different machines, your website appears with no issues on my end (tested with latest IE, Firefox and Chrome).

       

      Could you please confirm you are still experiencing this issue on your end? If you do, could you please try loading your site using a different machine and if possible with a different network connection?

       

      Thank you for the cooperation. 

       

      Kosta, Customer Solutions.

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