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wix Wix Team

Please make sure that you inserted the correct domain. If you have deleted it, we will not be able to restore it.

Please contact us if this isn't the case.
 

Note: If you can't find your site under "My Account", please make sure you are logged in with the correct account. Sometimes a user has more than one account and he is logged in with the wrong one. 

 

Replies(556 replies total)

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  • informat384

    Replied by informat384 January 9, 2014

    I too can not access my web site http://www.wix.com/informati48/Black and Red or www.phipse.co.uk

    Please can you resolve this issue?

     

    Thank you

    • informat384

      Replied by informat384 January 9, 2014

      My bad! :-P

    • Danna Wix Team

      Replied by Danna January 9, 2014

      Have you been able to locate the site?

       

      Danna- Wix Team
  • ma3123

    Replied by ma3123 January 9, 2014

    Hi I can not open my account where i created our site. http://nes858.wix.com/northealingschool please can you help. Could you confirm the email, I'm concerned I've done something wrong. :(

    • Danna Wix Team

      Replied by Danna January 9, 2014

      Hi!

       

      Your account email is nes@gmx.co.uk

       

      Please use it to login and let us know if you need more help!

       

      Danna- Wix Team
  • be9887

    Replied by be9887 January 8, 2014

    Hi, My website sebrightproperty.co.uk is not working.  When I enter the web address I get a white screen.  There is no problem with billing.  Could you please resolve the issue.  I have not made any amendments to my website for over 5 months.

    • Ilia Wix Team

      Replied by Ilia January 8, 2014

      Hi,

      I was able to load your site on my end without any issues.

      What browsers have you tried to load the site with?

      In addition, did you try checking your site through another connection or computer?

      In order to isolate the origin of the problem, please try accessing it through another connection (3G for example) or another device (computer, phone, tablet).

       

      Best regards

      Ilia - Wix Support
    • Avi Wix Team

      Replied by Avi January 8, 2014

      I would like to try and reproduce this issue from your side, are you available for a log me in session ? 

  • rubysandhu

    Replied by rubysandhu January 8, 2014

    do you have a landline number i can call you on

    • Ilia Wix Team

      Replied by Ilia January 8, 2014

      Hi,

      We're here to help! Wix phone support can be scheduled by clicking here
      Please be sure you are logged in to your Wix account and be prepared to provide us with some details of your issue.

       

      Best regards

      Ilia - Wix Support
  • rubysandhu

    Replied by rubysandhu January 8, 2014

    help site not online

     

    • Tali Wix Team

      Replied by Tali January 8, 2014

      Hey

      I have just visited your site and it's up and running! I have also verified that your domain is properly connected to Wix.

      If you are still unable to view it please clear your browser's cache. You can find step by step instructions here

       

      Please let us know should you require any further assistance.

      Tali, Wix Team
  • theguylambert

    Replied by theguylambert January 7, 2014

    Neither www.tvpresentingadvice.com or www.tvproductionadvice.com are working!

    • theguylambert

      Replied by theguylambert January 7, 2014

      it was built as www.tvpresentingadvice.co.uk and those domains point to it, but neither are working

    • theguylambert

      Replied by theguylambert January 7, 2014

      Hiya, this has now been over an hour. Can anyone help?

    • Rapido Wix Team

      Replied by Rapido January 7, 2014

      Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here

    • theguylambert

      Replied by theguylambert January 7, 2014

      Hi they are all pointing to theguylambert.wix.com/tvpresentingnew?

    • theguylambert

      Replied by theguylambert January 7, 2014

      Hi my friend who sorted this for me has now sorted it! Thank you :)

    • Noa Wix Team

      Replied by Noa January 7, 2014

      Hi,

       

      We apologize for the inconvenience.

       

      I can see in our systems that you have tried to connect the domain tvpresentingadvice.com to your site, however, you did not connect it to point to the site itself.

      I have connected it to your wix site "tvpresentingnew".

      Please note that it may take a few hours for the domain to connect to the site.

       

      The other two domains you have mentioned:

      www.tvproductionadvice.com

      www.tvpresentingadvice.co.uk

       

      do not appear in our systems.  I can see that they are both Go-daddy domains.

      You can connect them either by pointing like you have done before, or by dns, which is highly recommended.

       

      Let us know if you require further assistance.

      Noa - Wix Team
  • davidcouture68

    Replied by davidcouture68 January 6, 2014

    Hi my web site has gone from my account and the log is http://d07128.wix.com/intuitivelifecoach

    all the help will be appreciated

    • Hudson Wix Team

      Replied by Hudson January 6, 2014

      please go to the editor as you need to publish the site, once you have done this the site will work.

       

  • davidfinalact

    Replied by davidfinalact January 5, 2014

    my web site has gone from my log in http://wewazozzy.wix.com/we-waz-ozzy

    • davidfinalact

      Replied by davidfinalact January 5, 2014

      i can see my web site but need to make changes unable to

    • Ilia Wix Team

      Replied by Ilia January 5, 2014

      Hi,

      Please note the site is registed under wewazozzy@hotmail.co.uk and not the email you are contacting us with.

       

      Best regards

      Ilia - Wix Support
  • ken809

    Replied by ken809 January 4, 2014

    please take a look and fix it this web site has not been changed by us, thanks

  • ken809

    Replied by ken809 January 4, 2014

    Our web site is not up and working and there is no issue with billing, why would this web site be not working?

    Can you fix it thanks.

    • Daniel Wix Team

      Replied by Daniel January 4, 2014

      Hi,

       

      Could you please specify which one of your site is not working? What happens when you try to view it?

      Daniel - Wix support team

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