Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

Please make sure that you inserted the correct domain. If you have deleted it, we will not be able to restore it.

Please contact us if this isn't the case.
 

Note: If you can't find your site under "My Account", please make sure you are logged in with the correct account. Sometimes a user has more than one account and he is logged in with the wrong one. 

 

Replies(557 replies total)

Show my replies first
  • denisemarriott

    Replied by denisemarriott July 10, 2014

    My site was published yesterday and i would find it using search engines and linked it to a facebook page. Today it has dissappeared and i can no longer see it live. The site is www.coastal-adventures.co.uk

    This is a new business and the website has dissapeared the day after it has been launched. This is not a good start!

    • Kosta Wix Team

      Replied by Kosta July 11, 2014

      Hi,

       

      Thank you for contacting Wix regarding the issue with your .co.uk domain.  

      Your domain name is currently not accessible as you have not confirmed your contact information as requested by Nominet, the UK domain name registry.  


      As Nominet are now applying greater scrutiny to the information contained in the WHOIS records, they verify that the address and contact information in these records, matches the information in the official UK records.  
      If this information does not match, Nominet will contact the registrant via email to ask for validation.  
      If there is no response after multiple contact attempts, the domain name will be suspended until the registrant verifies his contact information with Nominet.


      Please make sure to respond to any emails that you have received from Nominet.

      Alternatively you can call Nominet on 01865 332244 or email the support team support@nominet.org.uk.

       

       If you have any further questions regarding this issue, please do not hesitate to contact us.

      Kosta, Customer Solutions.
  • tosswad

    Replied by tosswad July 10, 2014

    My site autismsupportnorth.co.uk is not viewable online. I have tried to publish the site again but it has made no difference. I get an index of / page in the browser.

    • Eyal Wix Team

      Replied by Eyal July 10, 2014

      Hi tosswad,

       

      Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect. If your registrar is 123reg click here, otherwise here

      Advanced: See the DNS records for this domain

       

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • sedwds

    Replied by sedwds July 10, 2014

    Hello,

    I have tried 3 different browsers and I have checked the spelling and I even asked someone from across town to check our website www.falmouthbandparents.org and nothing is showing up. Please help me to resolve the issue. A VERY large fundraiser is approaching and ALL of the required information was on this site. This could be catastrophic for our organization.

    • Kosta Wix Team

      Replied by Kosta July 10, 2014

      Hey, 

       

      The reason for this is that there is some issue with your domain, it appears to be inactive for some reason, see screenshot below:

       

      Please connect your domain registrar as soon as possible to resolve this issue.

      In the meanwhile I have disconnected the domain from your Wix website so that your website would be accessible through: sedwds.wix.com/falmouthbandparents.

       

      Let us know if you have any questions. 

       

      Kosta, Customer Solutions.
    • sedwds

      Replied by sedwds July 10, 2014

      I get this message after doing all of the steps: 


      Domain Unavailable to Transfer

      Your domain's Registry Operator will not allow your registrar to transfer your domain. (Please contact your registrar to request more information and resolve your domain issues).

       

      Please advise.

    • Kosta Wix Team

      Replied by Kosta July 11, 2014

      Hey,

       

      Please note that it might be your domain registrar does not allow domain transfers. You should be able to connect your domain using name servers anyway, your NS are already set to ours, you should contact your registrar to resolve why is the domain inactive.

       

      Cheers,

      Kosta, Customer Solutions.
    • sedwds

      Replied by sedwds July 13, 2014

      WIX is my registrar. I registered www.falmouthbandparents.org with WIX.

      This site has worked for entire year and now all of a sudden it disappeared?

      Please advise.

    • Kosta Wix Team

      Replied by Kosta July 13, 2014

      Hey,

       

      Please note that as I mentioned before this domains host is dreamhost.com, the domain was not purchased from Wix. it is simply connected to your Wix account via DNS.

      Click here to see the full details on who.is.

       

      Please click here to contact DreamHost.

       

      Let us know if you have any further questions. 

      Kosta, Customer Solutions.
  • ghostgabbers2004

    Replied by ghostgabbers2004 July 10, 2014

    Is wix having technical problems my site is live on internet but when i log into my account it says you have no sites ??? any advice

    • Ira Bel Wix Team

      Replied by Ira Bel July 10, 2014

      Hello,

       

      Indeed we don't see any sites under the account you are logged into.

       

      Do you have the URL of your site?

      Please provide us with it so we  can locate your account.

       

      Thank you, we are awaiting your reply.

  • manjimuptiger9

    Replied by manjimuptiger9 July 10, 2014

    Hi Wix,

    My website, manjimuptigers.com is still visible on the internet however has completely disappeared from my account. Please help me fix this problem! :((((

    • Ira Bel Wix Team

      Replied by Ira Bel July 10, 2014

      Hello,

       

      Please note: this domain is registered under another account.

      Please use the relevant e-mail to log in to Wix and you will see your site and will be able to edit it.

       

      Please reply if you have a trouble to remember your registered e-mail.

       

      If you have 

  • kelvin48tan

    Replied by kelvin48tan July 10, 2014

    My website link is not working again.

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team July 10, 2014

      our website works as expected on our end.

      Please make sure to clean your browser's cache memory and try again

      Alon - Wix Team
    • kelvin48tan

      Replied by kelvin48tan July 10, 2014

      Something is not right. I'm using Chrome browser. Previously i can view my website without  the need of cleaning the cache. Now i can only view it for once ONLY after cleaning the browser's cache. When i tried to reload the page again the entire webpage turned blank. Opened with Internet Explorer it works fine.

    • Kosta Wix Team

      Replied by Kosta July 10, 2014

      Hey,

       

      I have tested your website (kelvin48tan.wix.com/gms1) on two different machines, your website appears with no issues on my end (tested with latest IE, Firefox and Chrome).

       

      Could you please confirm you are still experiencing this issue on your end? If you do, could you please try loading your site using a different machine and if possible with a different network connection?

       

      Thank you for the cooperation. 

       

      Kosta, Customer Solutions.
  • victo763

    Replied by victo763 July 10, 2014

    Hi, the site jazzamatazz.com.au is not showing up...it's in my account and i am able to manage it but it does not come up when address is put in to browser. Please help

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team July 10, 2014

      your website works as expected on our end.

      Please make sure to clean your browser's cache memory and try again

      Alon - Wix Team
  • bobbybruso

    Replied by bobbybruso July 9, 2014

    Hello -

    Unable to view site live in web browser http://bobbybruso.wix.com/wshealth

    However ... the mobile site is working.

    Is there a known issue?

    I have other sites that have their own domains that are working properly. http://www.developweside.com

    Please advise. Thanks.

    • bobbybruso

      Replied by bobbybruso July 9, 2014

    • Ella Wix Team

      Replied by Ella July 9, 2014

      Hi,

      Thanks for contacting us.

      I can see you have recently connected your domain. Please note that after such a change, the domain is going into a propagation state. This means it might take up to 72 hours for the domain to be properly connected.

      During this period, common issues are double www sets (www.www.domain.com), domain redirecting to free site URL, or domain available on some platforms only. All of these problems are symptoms of the propagation state.

      Your site is currently available on my end:

      Please allow 72 hours to pass. Should the problem persist after this period of time, please let us know.

      Don't hesitate to contact us again,

      Ella

  • juliesutton9

    Replied by juliesutton9 July 9, 2014

    Avi, I'm here now if you want to try and fix it. Nothing has changed though, still only white pages where my work used to be.

    • Avi Wix Team

      Replied by Avi July 9, 2014

      https://secure.logmeinrescue.com/R?i=2&Code=625423

      Please click on the link above in order to join the log me in session 

    • juliesutton9

      Replied by juliesutton9 July 9, 2014

      ...and then?

       

    • juliesutton9

      Replied by juliesutton9 July 9, 2014

      Ok, I can't help being suspicious, you are a flying gremlin after all. It's telling me the code is already being used? I'm hoping you're getting it sorted and I'll wake up tomorrow and my website will magically have reappeared. Good luck and thanks...with all fingers crossed. Julie

       

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support July 9, 2014

      Hi,

      Your site works fine on my end, please let us know if the issue persists, 

      Dror - Wix Team
    • juliesutton9

      Replied by juliesutton9 July 9, 2014

      Owh no, I can only load the first page on my mobile and on a computer I can only see white pages. Please, please sort it. It worked fine 5 days ago. When I lived in Holland it worked fine too. But now, here in Australia it just shows me white pages. I'm currently looking for work and I really need to have my website.

       

    • juliesutton9

      Replied by juliesutton9 July 10, 2014

      It's back, thank goodness. What happened?

       

    • Kosta Wix Team

      Replied by Kosta July 10, 2014

      Hey,

       

      Great news! we had a small issue the other day it might have been the reason for this.

      It has been resolved and your website seems to be working great!

       

      Let us know if you experience any further difficulties. 

      Kosta, Customer Solutions.
  • to5996

    Replied by to5996 July 9, 2014

    My site is not coming up!  Why?  http://LifeTraxCoaching.com

    • Avi Wix Team

      Replied by Avi July 9, 2014

      Hey,

       

      I would like to do a log me in session with you in order to see the problem from your side, are you available for a log me in now ? 

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply