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wix Wix Team

Please make sure that you inserted the correct domain. If you have deleted it, we will not be able to restore it.

Please contact us if this isn't the case.

Note: If you can't find your site under "My Account", please make sure you are logged in with the correct account. Sometimes a user has more than one account and he is logged in with the wrong one. 


Replies(558 replies total)

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  • vprofessionalassis

    Replied by vprofessionalassis July 15, 2014


    Following up on your response from June 27.  Reply button won't allow me to post....go figure.

    You indicated that I needed to update my browser in order to view my published site online.


    This makes a big difference in upgrading to a paid subscriber.

    Users of my site are not informed that it is a browser compatibility issue but rather greeted with the standard message and redirected to wix.com.  They believe my site is down for maintenance or has been removed.  Not all users have updated browsers.

    Has wix removed support for earlier browser versions? I was able to view, edit and publish my site up until early June 2014.  This is no longer the case, according to your explanation.

    Webs.com does not have a browser compatibility issue.  Will this be resolved on your end? Thanks

    • AlonH Wix Team

      Replied by AlonH July 15, 2014



      Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.

      With the new HTML editor we give you option to use the advanced HTML5 technology which entails new capabilities and solutions for your site as well as comprehensive support for mobile devices. However, HTML5 is still a relatively new technology and it not yet fully supported by all browsers. These browsers will catch up with this technology.


      You can check out this site to see a detailed look at which browsers are better optimized for HTML5. 
      You can click here to see the browsers usage statistics.
      Kind regards. 
    • vprofessionalassis

      Replied by vprofessionalassis July 15, 2014

      Thanks.  Based on your response - Internet Explorer browser 8 is still more popular than versions 9 and upwards (from the usage statistics website link you shared).

      I was able to view my site using Browser version 8 up until June 2014 so evidently Wix withdrew support at around that time.

      If popularity is still relevant as regards to browser usage, why won't wix still offer support for Explorer 8 browsers?  That's the question.

      As it stands, neither I nor users / visitors to my site can access the site which until June 2014 was not an issue.

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team July 16, 2014

      the tables that we sent you doesn't show the popularity of the IE8.

      the reason that we don't support it is simply because it's obsolete and it doesn't support half of our advanced tool capabilities

      Alon - Wix Team
  • credsea

    Replied by credsea July 14, 2014

    I can not find any reason why Wix has deleted me website.  I am current and was running just fine.  I want to know how long this has been this way?  I also would like an account adjustment for it has affect operations of other enitities that serve off off this webiste from being as productive as they ought to be!?  Thank you for your time in this matter.


    Chris Costello





    • Eileen Wix Team

      Replied by Eileen July 15, 2014

      Hey Chris


      I have visited your domain and I see it is correctly directed to your Wix site. Your site works perfectly!

      If you are still having trouble viewing your site, please try doing the following:

      1) Go here and click on "Delete all sites". Then clear your browser's cache.

      For step-by-step instructions about how to clear your browser's cache, please follow this link.
      You can also find a video tutorial here.

      2) Try to Flush your DNS. For detailed instructions on how to do so please go here.

      3) Please go to the Windows start menu->click on 'run'-> select the first option: 'Run'-> type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      For Mac users: Go to ‘Application’ then open ‘Terminal’ and type: 'ping yourdomain.com'->A window will pop with an IP address. Please run this test from several computers.

      -If you receive an IP address on your computer other than the IP you see here and you see this IP from other computers please contact an IT expert in your area for further troubleshooting.

      -If you receive a different IP than the IP you see here from multiple locations, please send it to us in order for us to check it.

      Eileen, Wix Team.
  • compassionateaction

    Replied by compassionateaction July 14, 2014

    I'm experiencing the same issue... my website has disappeared from the site. What information do you need to look into this?


    My account says I don't have any sites.

    • Rapido Wix Team

      Replied by Rapido July 14, 2014



      You deleted the site and I have restored it for you. Pleas make sure to save it via the editor. 

    • compassionateaction

      Replied by compassionateaction July 14, 2014

      Thank you for the assistance!

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team July 14, 2014

      No problem!


      Please feel free to contact us anytime!

      Best regards, Miki- Wix Support Team
  • funtech

    Replied by funtech July 14, 2014

    Hi, my website has completely disappeared. can you please help me figure out where its gone?

    • Mr. T Wix Team

      Replied by Mr. T July 14, 2014

      Hey  funtech,

      I am sorry you are experiencing difficulties. I would like to help you locate your account. Please assist me by providing with as much of the following information as possible:

      1. Wix Username:
      2. Email Address used to register your Wix account:
      3. Wix URL (i.e. http://www.wix.com/username/site or username.wix.com/site):
      4. Domain Name attached to your account:

      Thanks and I await your reply.


      Estou ao seu dispor para eventuais esclarecimentos,
  • samdixkairosfilms

    Replied by samdixkairosfilms July 14, 2014

    my site has now been down for a week. i need help and answers 


    • samdixkairosfilms

      Replied by samdixkairosfilms July 14, 2014

      somebody answer me 

    • Mr. T Wix Team

      Replied by Mr. T July 14, 2014


      I´ve checked your account and your website http://www.kairosfilms.com.au/ is up and running


      Let me know if you need further assistance.

      Estou ao seu dispor para eventuais esclarecimentos,
  • fuzzball345

    Replied by fuzzball345 July 14, 2014


    Please help. I can see my website under accounts, however it does not appear when I search it online. The domain and web address is correct. I have tried in several browsers and it does not load or appear in any way.


    • fuzzball345

      Replied by fuzzball345 July 14, 2014

      thank you , I have resolved issue.

    • Barrios Wix Team

      Replied by Barrios July 14, 2014

      Excellent news! We are here should you have any further questions.


      Enjoy your Wix :)

      Many thanks, Barrios
  • tjfelts

    Replied by tjfelts July 13, 2014

    My site showed up a couple of days ago...now it shows www.www.www.www.tjfelts.com and won't show up. Pointed to the IP static address and still not working? Help please1

    • Rapido Wix Team

      Replied by Rapido July 13, 2014



      Thank you for contacting Wix.


      Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here


      Please let me know if you need more help!

  • zingcarlisle

    Replied by zingcarlisle July 11, 2014

    I have 2 sites on my account

    www.cdogg.org and carlislezing.co.uk

    They both stopped working.  I have had many emails recently regarding the site/domain/server and they seem to be trying to persuade me to buy something extra so I have deleted them.  It is possible therefore that I have deleted an important message.


    I have paid for an upgrade and the www.cdogg.org site has returned.  Carlisle zing has not!  Can you explain if I have done something wrong and how to get back on line please?

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team July 11, 2014



      Please allow 72 hours for the domain for fully and properly propagate.


      Let me know after 72 hours if the domain is still unavailable.

      Best regards, Miki- Wix Support Team
    • zingcarlisle

      Replied by zingcarlisle July 14, 2014

      There is still no sign of my website www.carlislezing.co.uk

      I was trying to build a new site for Zing on the HTML method and wanted to replace my old flash based site to that one.  Is there a mix up there?  On my account, the new site opens but .... even though I have prepared two pages so far only the first one is accessible.

      I need my new site to have the same address as the old one.  I find the whole business of domains rather confusing so need help very soon as I would like to get my website going.



    • zingcarlisle

      Replied by zingcarlisle July 16, 2014

      I have found my website (purely by accident) at


      It needs to be at www.carlislezing.co.uk but isn't.

      PLEASE HELP ME!  It has been a while since I first contacted you!  The site was always at the top of the page on a Google search but is now further down the page AND WON'T OPEN.

    • Or Y Wix Team

      Replied by Or Y July 16, 2014



      Please note that the domain www.cdogg.org is not connected to any Wix user.

      You can follow these instructions to connect it.


      As to your domain www.carlislezing.co.uk, note that it appears you chose the wrong connection method in the Wix Domain Manager.
      To correct this, please follow the instructions here.

      All the best, Or
    • zingcarlisle

      Replied by zingcarlisle 3 days ago

      I have followed the instructions to correct the connection method for www.carlislezing.co.uk and 72 hours have passed.  MY SITE WILL STILL NOT OPEN!

      Every time I am given a new piece of advice I have to wait 72 hours (3 days) before expecting results. It is now a long time since I lost the site and many people are asking where it is!  PLEASE CAN YOU GIVE ME A SOLUTION!!!!!


      With regard to www.cdogg.org the instruction you gave me led to  a general help site and didn't point specifically to any particular area so I am still not sure what to do.  The site does open though even though I haven't done anything else.


      I REALLY NEED www.carlislezing.co.uk !

      As you will know if you look at my account I have started to build a new Zing site.  I would be happy to develop that one instead of the old one which is flash based.  BUT I AM GETTING NO ANSWERS.  PLEASE HELP ME!

    • Or Y Wix Team

      Replied by Or Y 3 days ago



      Please note that according to this who.is report, your domain carlislezing.co.uk is not active anymore. Please contact your domain host for further details.


      Once the 30-day redemption period is over, you can re-purchase it from Wix, that is to say, when it is released online as a free URL. Note that it is not kept for you and other users may purchase it beforehand.

      You can contact your domain host and renew the payment for this domain, then connect it to Wix.


      In regard to the domain www.cdogg.org, as well as the .co.uk one, note that the link provides you more options to choose from on the table. Please choose the link according to your domain host's name.


      Please let us know in case you need further help.

      All the best, Or
  • lovesingdream

    Replied by lovesingdream July 10, 2014

    same issue. My site says it can't load the page. This is vital this issue gets fixed as soon as possible as my career (and all of our sites and careers) depend on it. Thank you Wix! I have always loved your site!


    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team July 11, 2014

      Hi Lisa,


      I've entered your site and it worked perfectly on my end->


      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      Please note that clearing your browser's cache will not resolve all issues.

      We also recommend you to try and use different browsers and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here
      Best regards, Miki- Wix Support Team
  • elliepitt

    Replied by elliepitt July 10, 2014

    hi, can't access my site: 


    I've tried on two different browsers and on my phone, it says the server is not responding and won't load. Definitely haven't typed it in wrong.

    Anything else I can try or is this a thing for wix.com to fix?



    • Kosta Wix Team

      Replied by Kosta July 11, 2014




      Thank you for contacting us regarding this issue.

      I have checked your site and, from my end, your site is up, running and looks great. I have attached a screenshot to demonstrate: 


      We had a small issue which is now resolved, please clear your browser's cache and reload your page. You can find step by step instructions here.

      If you continue to experience this issue, please let us know.

      Kosta, Customer Solutions.
    • elliepitt

      Replied by elliepitt July 11, 2014

      yep working now thanks very much!

    • ilan-t Wix Team

      Replied by ilan-t July 11, 2014

      Glad to hear, feel free to contact us again if anything else comes up.


      Best regards

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