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wix Wix Team

This issue usually happens when the domain is pointing to 2 different IP addresses.

Please click here and insert your domain. Please make sure that it only points to the IP seen in the box below (if you are not logged in, please log in first):

For further assistance, see our Domain Troubleshooter.

Replies(366 replies total)

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  • barasoainchurch

    Replied by barasoainchurch May 5, 2014

    Thanks for the help but unfortunately, it still does not help me with the help. Anyway, I have created a trace route. First one is the server that stores the website (static.parastorage.com) and the other is the domain itself (www.barasoainchurch.org).

    Here is the log:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Alvin>tracert static.parastorage.com

    Tracing route to a1392.g1.akamai.net [124.106.175.11]
    over a maximum of 30 hops:

      1    <1 ms    <1 ms    <1 ms  192.168.1.1
      2    77 ms   145 ms   138 ms  112.208.0.1.pldt.net [112.208.0.1]
      3    14 ms    21 ms    13 ms  119.93.255.197
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.

    Trace complete.

    C:\Users\Alvin>tracert www.barasoainchurch.org

    Tracing route to www.barasoainchurch.org [216.185.152.157]
    over a maximum of 30 hops:

      1     1 ms     1 ms     1 ms  192.168.1.1
      2    14 ms    14 ms    14 ms  112.208.0.1.pldt.net [112.208.0.1]
      3    15 ms    13 ms    14 ms  119.93.255.197
      4    16 ms    15 ms    15 ms  210.213.131.70.static.pldt.net [210.213.131.70]

      5    14 ms    15 ms    14 ms  210.213.128.33.static.pldt.net [210.213.128.33]

      6    14 ms    13 ms    20 ms  210.213.130.141.static.pldt.net [210.213.130.141
    ]
      7   280 ms   303 ms   167 ms  so-4-0-0.edge5.Seattle1.Level3.net [4.30.140.1]

      8   249 ms   245 ms   245 ms  ae-32-52.ebr2.Seattle1.Level3.net [4.69.147.182]

      9   246 ms   245 ms   246 ms  ae-2-2.ebr2.Denver1.Level3.net [4.69.132.54]
     10   243 ms   390 ms   372 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.151.181]

     11   245 ms   246 ms   244 ms  ae-2-2.ebr2.Dallas1.Level3.net [4.69.132.106]
     12   242 ms   244 ms   242 ms  ae-72-72.csw2.Dallas1.Level3.net [4.69.151.141]

     13   895 ms   595 ms   404 ms  4.69.146.14
     14   250 ms   249 ms   250 ms  HOSTWAY-COR.ear1.Dallas1.Level3.net [4.59.112.38
    ]
     15   248 ms   247 ms   247 ms  xe-1-2.brdr-rtr-01.aus.us.siteprotect.com [216.1
    39.253.77]
     16   247 ms   247 ms   247 ms  xe-3-3.dist-rtr-01.aus.us.siteprotect.com [216.1
    39.253.66]
     17   254 ms   253 ms   252 ms  216-139-253-126.aus.us.siteprotect.com [216.139.
    253.126]
     18   248 ms   250 ms   248 ms  216-185-152-157.aus.us.siteprotect.com [216.185.
    152.157]

    Trace complete.

    C:\Users\Alvin>

  • Rapido Wix Team

    Replied by Rapido May 5, 2014

    I have visited your domain  and I see it is correctly directed to your Wix site. Your site works perfectly!

    If you are still having trouble viewing your site, please try going here and click on "Delete all sites".
    Then clear your browser's cache.

    For step-by-step instructions about how to clear your browser's cache, please follow this link.
    You can also find a video tutorial here.

    To troubleshoot your domain please follow this link.

  • barasoainchurch

    Replied by barasoainchurch May 5, 2014

    I guess it was just temporary, the site is down again. Please help. Thanks.

  • barasoainchurch

    Replied by barasoainchurch May 5, 2014

    Never mind, the site is now online again. I'll just report it again if it fails. Thanks.

  • barasoainchurch

    Replied by barasoainchurch May 5, 2014

    website also appears to be down

    Our church website also appears to be down at certain intervals... 2 days ago it is down yesterday it is up but then again it went down today. Here is a screenshot:

    The website address is http://www.barasoainchurch.org.

    Thank you.

  • yolandabenitez

    Replied by yolandabenitez May 3, 2014

    Hi there,

    I forgot to tell you (if relevant) the screenshots i posted on my previously are using google.

    The following screenshot are using Safari. Please note, that as I mentioned before, I sometimes open my site without any problems at all using Crome, Safari and Firefox, right?

     I looking forwards to hearing from you.

    • Leah Wix Team

      Replied by Leah May 3, 2014

      Hello,

       

      I apologize for the inconvenience. The domain does not load because the name servers are not configured to Wix, as can be seen here.

       

      To fix this, please send your domain host the following message: “I have built a site on Wix.com. Please connect my domain to their name servers: NS1.WIX.COM (IP address 216.139.213.90) and NS2.WIX.COM (IP address 95.211.144.195)”.

       

      For more information about this option please follow this link. Please allow up to 72 hours for changes to propagate.


      I hope this helps! Please let us know if the error does not resolve.

      Sincerely, Leah Wix Team
  • yolandabenitez

    Replied by yolandabenitez May 3, 2014

    Hi there,

    I had a premium site with Wix and experiencing exactly the same problems as my fellow users. To say, I'd read several times all the posted issues from other of the users of Wix and find out that these problem affect many of your clients. This is starting getting very frustrating as you may well understand your users need better customer services and a more clear approach to resolve our problems.

    started by clearing my browser's cache weeks ago and my domain name is pointing to Wix following your previous guidelines. I check my SEO a week ago and the info about the existence of my site is more prominent when I search it in google (for example).  However, the site doesn't always open. Please see below both screenshots, one while searching site, the other while trying to open site.

    I have 3 Mac osx at home all with updated browsers and at work I have checked my site on other 4 PCs. My friends on the other end are checking my site on their own devices, Mac, PCs, Iphones, etc,..What is wrong? Why my site appears just sometimes, very randomly? It doesn't make no sense. You previously told me to be aware that it can take anywhere from 1 – 3 months for my site to be crawled and indexed in order to appear in search engines such as Google or Yahoo. BUT WHY IT DOES APPEARS SOMETIMES? Also you said that this waiting period is the same for all websites, not just those created using Wix. Well, is there anyway for you to provide your users of the warranty that our sites are going to be crawled and indexed? You might know how to help us with that, don't you?

    Please, I don't know which level of control you have at the other end in terms of properly supervising my performance using Wix and provide me with the right help to resolve these issues. 

    Regards

    • Dean Wix Team

      Replied by Dean May 3, 2014

      Hey,

       

      Accessing your site I did not experience any issues and looking into your domain connection I could see everything is properly connected.

       

      Can you please elaborate more on the issue you are experiencing?

      What do you mean it only appears sometimes? is it occurring with a specific browser?

       

      Please follow the instructions provided here.

      If the steps in the link didn't resolve your issues, please answer the questions in the same link.

      All the best, Dean - Wix Team
    • yolandabenitez

      Replied by yolandabenitez May 3, 2014

      Thanks for you reply Dean. It seems that you are more lucky than me and all my friends with their own computers and mobiles to see my site! This is the constant obsercvation I received from your team all times but not my daily reality. My site only opens sometimes during the day. For instance, I'm right now trying to open it using different browsers and still nothing shows up, with the exception of Firefox. Please see my screenshot below.

      All the screenshot i posted are taken today. Trust me, 2 days ago I was able to open my site in all of these browsers including my mobile. What sort of explanation this can have?

    • Leah Wix Team

      Replied by Leah May 3, 2014

      Hello,

       

      Please see our response in the post above. 

      Sincerely, Leah Wix Team
    • yolandabenitez

      Replied by yolandabenitez May 3, 2014

      Hi Dean, I followed the instructions of the link you provided to your users. There aren't any related problem to my mine.

      My issues are: My www not always show. Independently of which browsers I use or which computer or mobile. Some days, and after trying several times, shows up. At least 10 of my friends reported me with the same issues when trying to see my site using their computer. Sometimes shows, sometimes doesn't. There must be something else that you can do to investigate what is the exact issue I am experiencing????  

    • Leah Wix Team

      Replied by Leah May 3, 2014

      Hello,

       

      I apologize for the inconvenience. The domain does not load because the name servers are not configured to Wix, as can be seen here.

       

      To fix this, please send your domain host the following message: “I have built a site on Wix.com. Please connect my domain to their name servers: NS1.WIX.COM (IP address 216.139.213.90) and NS2.WIX.COM (IP address 95.211.144.195)”.

       

      For more information about this option please follow this link. Please allow up to 72 hours for changes to propagate.


      I hope this helps! Please let us know if the error does not resolve.

      Sincerely, Leah Wix Team
    • yolandabenitez

      Replied by yolandabenitez May 3, 2014

      Hi Leah, I am aware of your response above but this doesn't resolve my issue. I believe Wix is encountering many users with the same problem as mine, so you must be familiar with it and able to provide with a good explanation. Please read all my post and try to understand my problem. I repeat, the link you give me does NOT contain any of the problems I am experiencing.

    • yolandabenitez

      Replied by yolandabenitez May 3, 2014

      I sent an email to my domain host following the same message that you gave me more than a month ago....I will do again, as this might be done wrong...don't know. I hope that this is the end of this trouble.

      Thanks for your help.

    • yolandabenitez

      Replied by yolandabenitez May 3, 2014

      Hi there again,

      I'm checking my connections and on the NS records for yolandabenitez.com appears the following:

      ns1.wix.com
      ns2.wix.com
      ns3.livedns.co.uk

      I see that the domain is connected to ns1.wix.com and ns2.wix.com...however, that is server ns3.livedns.co.uk? This appears with a red X... I don't understand?

      regards

    • Eileen Wix Team

      Replied by Eileen May 3, 2014

      Hey yolandabenitez

      Please ask your domain host to remove ns3.livedns.co.uk - that is exactly the cause for the loading issues you have been experiencing.

      Eileen, Wix Team.
    • yolandabenitez

      Replied by yolandabenitez May 3, 2014

      thank you. This makes lots of sense now.

      Thank you all for your help

    • Eileen Wix Team

      Replied by Eileen May 3, 2014

      Hey yolandabenitez

      We're happy to help! 

      Please do not hesitate to contact us should you require any further assistance.

      Eileen, Wix Team.
  • victorialeageiger

    Replied by victorialeageiger May 2, 2014

    I have been able to access my website just fine via Safari (newest version), however several of the users of my website have reported that they go to the Wix homepage instead of my website. This is really irritating as this is the way my guests are RSVPing for my husbands and mine celebration and I need this to work as the site is on the invitations!

    1 was a Safari user, was able to load the page but was not able to load the RSVP/contact box

    1 was a Firefox user, got the homepage of Wix

    1 was also getting a message saying my webpage did not exist.

     

    I prompted them to retype in the address to ensure it was correct. I don't have a special domain for my site either- just the generic wix domain.

  • avodaconsulting

    Replied by avodaconsulting May 2, 2014

    HI

    I would like if a tech could explain why my site works periodically.  The link is http://avodaconsulting.wix.com/bdos but it does not connect to the site every time.  Sometime it says the site is not published yet although it is.  Please assist.

    • Ilia Wix Team

      Replied by Ilia May 2, 2014

      Hi,

      This is the link to your site at the moment.

      http://avodaconsulting.wix.com/avodabb

      If you changed the site name, the address changes as well.

       

      Best regards

      Ilia - Wix Support
    • avodaconsulting

      Replied by avodaconsulting May 2, 2014

      Thank you very much for your quick response and assistance.  I am having one other issue.  I am unable to find my site using Google.  I have followed the SEO steps but still it doesn't come up if i search my key phrases Avoda Consulting or Avoda Consulting Barbados.  When I run the SEO wizard it says "Your title does not include any of your search phrases. Please add the search phrases Avoda Consulting Barbados, Avoda Consulting" to your title. "  Could this be why Google cannot find my site???

      I have added the phrases , saved and published the site afresh but the report keeps showing this.  Can you help I really need  for my site to be discoverable on Google.

    • Noa Wix Team

      Replied by Noa May 2, 2014

      Hi,

       

      Please note that it takes 1-3 months for google to index the new SEO information.

       

      Please also note that one of the best ways to improve your site’s visibility is to connect a domain to it. To connect a domain to your site please click here.

       
      Please click here to learn more about how to improve your site’s SEO.

       

       

      Let us know if we can further assist

      Noa - Wix Team
  • gretc123

    Replied by gretc123 April 30, 2014

    I'm in the same boat as most..

    I experience frequent downtime. My website just appears as a blank page most of the time. Would like to know if it is technical difficulty or is wix experiencing large volume of users.

    I have checked the IP address, DNS and all. They are working fine.

    www.gaielea.com

    My Customer wanted to go to WIx.com. I switched from a flash site to a html5 site (premium - I'm paying for this).  The switch was made for business reasons - because flash isn't accessible from all devices.  

    Well, ever since I've switched it to html5 - it's slow, sometimes it doesn't load @ at until you "refresh" your browser.  I am seriously getting irritated with technical issues & customer service! Tired of white pages and/or hearing of folks not able to access the site. The "party line" response is "clear cache" etc. That's not acceptable. I've built sites for years and years and never had such issues.

    I've checked my site from a minimum of 10 different devices - iphones, android phones, tablets, computers, etc -

    What gives? 

    Chris

    • gretc123

      Replied by gretc123 April 30, 2014

      I've also used browserstack.com & SauceLabs as emulators, and get the same issues, so I know these customer complaints I keep hearing, are accurate.

    • Or Y Wix Team

      Replied by Or Y April 30, 2014

      Since I have not been able to recreate the issue:

       

       

      We need further information in order to investigate the issue. Please review this link to deal with local issues, and if it still will not load, fill in clauses 1-6 in order for us to better understand the problem.

       

      Thank you and we await your reply.

      All the best, Or
    • gretc123

      Replied by gretc123 April 30, 2014

      1. What Operating System you're using (i.e. Mac OSX, Windows XP, etc.)
      OSX and XP, 7
      2. What browsers you've tried - and include the version of the browser (can generally be found by going to Help > About within the browser).
      Safari, FF, Chrome on OSX, Safari, FF, IE, & Chrome on Windows
      3.Your Wix username and the document name of the site(s) with the issue.
      gretc123 / gaielea-2
      4. Attach a screenshot of the problem, if possible. For instructions on how to take a screenshot, click here.
      forthcoming. Problem is "white pages" OR gaielea-2 displaying in title bar with white page UNTIL the forward to the "premium" site kicks in. Doesn't always load however.
      5. Your geographic location and which ISP you use.
      VA/US Comcast. But multiple ISP's/Uers are having problems.
      6. Which internet security programs you have installed on your computer (antivirus, firewall, etc.).
      None that I'm aware of.

    • gretc123

      Replied by gretc123 April 30, 2014

      Any update on this??

    • gretc123

      Replied by gretc123 April 30, 2014

      I really, really need some assistance on this please.

       

    • gretc123

      Replied by gretc123 April 30, 2014

      Anything???? PLEASE??

    • gretc123

      Replied by gretc123 May 1, 2014

      OK, I replied to your request like 7 hours ago, and still NOTHING.

    • Or Y Wix Team

      Replied by Or Y May 1, 2014

      Please note,

      We are doing our best to answer as quickly as possible. Thank you for your patience.

       

      Please summarize the user complaints in order to find common denominator between them all - have all these users been connected from the same network? The same region?

       

      Please also add screenshots of the issue from as many stages as possible.

       

      Gathering more data will allow us to further isolate the issue. Thank you in advance.

      All the best, Or
    • gretc123

      Replied by gretc123 May 1, 2014

      They have been in the same region, the best I know. Not, the same network however.

       

    • gretc123

      Replied by gretc123 May 1, 2014

      I'm also getting intermittent reports of OSX users with difficulties. Most of the issues seem to be in IE, but am seeing problems with FF & Chrome both Windows and OSX.

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support May 1, 2014

      Hi,

      You're running IE 7 - note that Wix will only work on IE9+ due to old version's lack of support in HTML5. I've checked your site on multiple devices and ran it through a third party tool and couldn't find any fault with it.

       

      At this time I can share that some users from Florida are experiencing difficulties, we suspect due to changes in a certain ISP (internet service provider). We are working towards a solution. Other than that your site should be live and backed up on multiple servers around the world.

       

      An answer to this topic can be found in Does Wix support Internet Explorer 8?

      Dror - Wix Team

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