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Replies(364 replies total)
Replied by mayaartstudio May 31, 2014
my website is (www.mayaartstudio.wix.com/english) and (www.mayaartstudio.wix.com/persian). I made the site in Italy but the users are mostly in Iran. when I open the page, it loads in 5-6 sec properly but the users from Iran can't open it. They get error messages showing the page can not be opened.( start page does NOT record your IP address).
Replied by lyerbey May 28, 2014
my website is: www.lasting-impressions.org
even though I've cleared my cache (and have to quite a lot to use wix, which is INCREDIBLY FRUSTRATING), my site still only partially loads (just the header and footer and none of the links work). i thought it was only my computer, but a few of my customers are saying the site just gives them a blank screen. did i do something wrong? sometimes if i clear my cache and restart firefox it will give me my site, but only for a few minutes, then i have to do all that over again. people will not visit my site if they have to go to all that trouble every time they come to the site!!!
this is the 3rd or 4th site i've bought from wix and never had these problems before. it's extremely frustrating...
here's a screenshot of all i can get to load...
Replied by jubrofma7 May 27, 2014
Hi, I've done the DNS check and it isnt the same WIX told me it should be.
The result I got for all regions was: 188.8.131.52 and I was supposed to be: 184.108.40.206
Yesterday the page seemed to work fine and this morning it has worked and then it stopped.
The message I get from chrome is: Oops! Google Chrome could not find www.juliabrofman.com.br
Replied by Anat May 6, 2014
Have you tried checking if this inconsistent behavior happens also on other computers connected to different internet connections?
Are you working behind a proxy of firewall?
Please answer these questions that we can go further with investigating this issue.Anat - Wix Team
Replied by barasoainchurch May 5, 2014
Thanks for the help but unfortunately, it still does not help me with the help. Anyway, I have created a trace route. First one is the server that stores the website (static.parastorage.com) and the other is the domain itself (www.barasoainchurch.org).
Here is the log:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
Tracing route to a1392.g1.akamai.net [220.127.116.11]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 77 ms 145 ms 138 ms 18.104.22.168.pldt.net [22.214.171.124]
3 14 ms 21 ms 13 ms 126.96.36.199
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Tracing route to www.barasoainchurch.org [188.8.131.52]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 14 ms 14 ms 14 ms 184.108.40.206.pldt.net [220.127.116.11]
3 15 ms 13 ms 14 ms 18.104.22.168
4 16 ms 15 ms 15 ms 22.214.171.124.static.pldt.net [126.96.36.199]
5 14 ms 15 ms 14 ms 188.8.131.52.static.pldt.net [184.108.40.206]
6 14 ms 13 ms 20 ms 220.127.116.11.static.pldt.net [18.104.22.168
7 280 ms 303 ms 167 ms so-4-0-0.edge5.Seattle1.Level3.net [22.214.171.124]
8 249 ms 245 ms 245 ms ae-32-52.ebr2.Seattle1.Level3.net [126.96.36.199]
9 246 ms 245 ms 246 ms ae-2-2.ebr2.Denver1.Level3.net [188.8.131.52]
10 243 ms 390 ms 372 ms ae-1-100.ebr1.Denver1.Level3.net [184.108.40.206]
11 245 ms 246 ms 244 ms ae-2-2.ebr2.Dallas1.Level3.net [220.127.116.11]
12 242 ms 244 ms 242 ms ae-72-72.csw2.Dallas1.Level3.net [18.104.22.168]
13 895 ms 595 ms 404 ms 22.214.171.124
14 250 ms 249 ms 250 ms HOSTWAY-COR.ear1.Dallas1.Level3.net [126.96.36.199
15 248 ms 247 ms 247 ms xe-1-2.brdr-rtr-01.aus.us.siteprotect.com [216.1
16 247 ms 247 ms 247 ms xe-3-3.dist-rtr-01.aus.us.siteprotect.com [216.1
17 254 ms 253 ms 252 ms 216-139-253-126.aus.us.siteprotect.com [216.139.
18 248 ms 250 ms 248 ms 216-185-152-157.aus.us.siteprotect.com [216.185.
Replied by Rapido May 5, 2014
I have visited your domain and I see it is correctly directed to your Wix site. Your site works perfectly!
If you are still having trouble viewing your site, please try going here and click on "Delete all sites".
Then clear your browser's cache.
For step-by-step instructions about how to clear your browser's cache, please follow this link.
You can also find a video tutorial here.
To troubleshoot your domain please follow this link.