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wix Wix Team

Hi,

We've fixed the issue!

Let us know if you require further assistance.

If you still do experience this problem, please give us steps to reproduce it on your site- i.e.:
Go to page A
Go to page B
Click on C

Result: XYZ

Thanks,

Replies (94 replies total)

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  • bovejlund

    Replied by bovejlund February 27, 2014

    Hi Wix team. Thanks for a super service so far.

    I wish to go ahead with the Unlimited plan, but experience the following issue on my unpublished site

    Life View: http://editor.wix.com/html/editor/web/renderer/edit/fa444ea0-1608-4ead-8a0e-0b265bb9eb79?metaSiteId=152bb58d-1ad5-42ed-853e-c7849a67de4d&editorSessionId=C86EFE5F-1759-4687-A80D-2600D73FBB95

    1. start on Home in preview

    2. click Event Foto

    3. wait 8 seconds for the strip slideshow to autoplay - nothing happens.

    The slideshow is set to Autoplay. The autoplay is crucial, as the 3 images presents very different sub categories of my event photo service.

    Please advice. Thank you.

    All best 

    -Bo 

    • Darth V. Wix Team

      Replied by Darth V. February 28, 2014

      Hello!

       

      Could you please specify what OS and browser and it's version you are using?

      Best regards, WIX Team
    • bovejlund

      Replied by bovejlund March 1, 2014

      Hello Dart,

      I use:

      Windows 7 64-bit

      Chrome Version 33.0.1750.117 m

      Thanks!

      All best, Bo

    • bovejlund

      Replied by bovejlund March 1, 2014

      Oh and I DID try to clear the cache as suggested in the post by Tom June 22,2013.

    • Ron Wix Team

      Replied by Ron March 2, 2014

      Hi,

       

      We apologize for the inconvenience.

       

      I've tested your site on a number of updated browsers and computers, the slideshow auto played immediately o all of them.

       

      Are you still encountering this issue? If so, please test it on other updated browsers in order to com[pare the results. Let us know how it went, which browsers and exact versions you've tested.

       

       

      Ron, Wix Team
    • bovejlund

      Replied by bovejlund March 4, 2014

      Hi, everything seams OK now. Thank you.

      -Bo

  • bubblecarnivale

    Replied by bubblecarnivale June 21, 2013

    This problem was not solved.  Still have an issue.    

    go to www.bubblecarnviale.com

    click on "imagination" tab

    click on "creation" tab

    click on "imagination" tab again

    wait a few seconds

    Slideshow fails - Note: image that was placed behind slideshow appears.  This was placed behind slideshow to avoid a blank screen when the slideshow fails.

    • Tom Wix Team

      Replied by Tom June 22, 2013

      Hi    bubblecarnivale,

       

      I checked your site and was unable to recreate the issue: following your instructions, when navigating back to the 'imagination' page the Slideshow properly works and transitions through the various images. 

       

      It sounds like the issue may now be caused due to a local browser-related glitch, possibly cache-related.  While browsing the web, your computer and browser store various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions  here.


      If the issue persists, please try using a different browser such as Chrome or Firefox. 

       

      To download the latest Google Chrome browser please click  here
      To download the latest Firefox browser please click  here

       

      I hope this helps! If the issue is not resolved please provide us with a screenshot of the problem so we can better understand and further investigate.  For instructions on how to take a screenshot, please use this link.

       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

      If you can take the time and create a screencast of the issue as well (it only takes a few minutes, no download required), that would be great and allow us to best assist you. 

       

      Thanks,

       

      Tom

      Wix Team

  • barbaraaspin

    Replied by barbaraaspin June 13, 2013

    Yes, received your email indicating the issue has been resolved but still having exact same problem. Here is detail A B C = XYZ

    a: enter home page

    b: click on portfolio tab and view pics

    c: click back on home page. if cursor remains within pic area, 'usually' the slideshow will work, however

    xyz: if after returning to home page u move cursor out of slideshow area, the slideshow area goes blank and requires cursoring over and clicking on in order to reappear and continue working

    Thx for continuing to resolve this issue. Sounds like a real bear.  lmk if I can provide any other info. I did look to see if it made a diff if in between pages had pics or slideshows themselves. It didn't matter.  Any subsequent pages from and back to home, resulted in home page slideshow blanking out.

     

     

     

    • barbaraaspin

      Replied by barbaraaspin June 13, 2013

      and btw . . . u guys must be going crazy over this cuz for my site at least. . .it is intermittent :(   Best 

    • Etai Wix Team

      Replied by Etai June 13, 2013

      Hi,

      Thank you for the detailed information.

      I was able to reproduce it on your site, though as you said- it's very intermittent.

      I forwarded this to our developers.

      Thanks,

      -- Etai Wix.com Production QA
  • cicadataco

    Replied by cicadataco June 12, 2013

    Hi,  I am still having problems with my slideshow.

    Home page = slideshow

    click anywhere away from home page

    then click back to homepage (click the evyivy title).

    Some slideshow tiles remain grey and motionless.

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support June 12, 2013

      Hi,


      I couldn't replicate this on my end. 

      While browsing the web, your computer and browser store various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions  here

       

      If the problem persists, please try to take a look using a different browser and let us know if that helped.

       

      Preview sites often behave slightly differently than published live sites, we have fixed this issue and you shouldn't experience any problems once the site is published.

       

      Let us know, awaiting your reply. 

      Dror - Wix Team
  • cicadataco

    Replied by cicadataco June 11, 2013

    ok ive done it.  I have spent the money, got a domain name and am ready to go live!

    Just had another preview of my website and the slide show worse than ever.  Do you know the time frame of when this bug is fixed?  I can't advertise my website when it is less than perfect.  If this is a high priority then I would hate to see how long a low priority would take.  There are some real tech savvy people out there, why can't they fix it?  Well if you need help I know a real tech guy in New Zealand at Gen-i Northland, in Whangarei .  Pretty sure he could fix it.  

  • rhodamayceramics

    Replied by rhodamayceramics June 5, 2013

    I am also having problems with the slideshow on preview! I am just letting the wix team know :) Otherwise this site is amazing!

    • Nir - Wix Team Wix Team

      Replied by Nir - Wix Team June 5, 2013

      You are way too kind! We hope to pay you back by fixing this nuisance soon!

  • jaysgirl6

    Replied by jaysgirl6 June 4, 2013

    I would like to publish my site does anyone know when this slideshow will be fixed?

    Thanks,

    Jay

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support June 4, 2013

      Hello Jay,

      We currently don't have an estimated time frame to provide regarding this fix, however it is on a high priority for us.

       

      We thank you for you patience.

       

       

      Dror - Wix Team
  • cicadataco

    Replied by cicadataco May 26, 2013

    yes,  I have been waiting some time now for it to be fixed.  I hope there is a solution soon as I am almost ready to publish my website and my slide show is my home page.  

    • Yotam Wix Team

      Replied by Yotam May 26, 2013

      Be assured that we are working hard on resolving this issue and will update this thread the moment we have a fix ready.

      Thank you for your patience and understanding.

      Yotam Wix Team
  • des-sha

    Replied by des-sha May 26, 2013

    I am also experincing diddiculties with the autoplay function.

    The moment I include text to desribe the image autoplay does not work. Images without text have no problems.

    Is there a solution soon to come? If not I will have to add text below each slide show...at least for the moment.

    Looking forward for some good news

    • des-sha

      Replied by des-sha May 26, 2013

      FYI, when I remove text from the "Description" area then it works. Text in "Title" area not visiable though. 

    • Tali Wix Team

      Replied by Tali May 26, 2013

      Hey des-sha

      I'm terribly sorry for the inconvenience but unfortunately we cannot provide you with an estimated time frame for the issue to be solved.

      Our developers are currently working on resolving the matter, and hopefully the issue will be resolved soon.

       

      Thank you for your patience and understanding.

      Tali, Wix Team
  • jaysgirl6

    Replied by jaysgirl6 May 25, 2013

    PLEASE VIEW MY UNTOUCHED TEMPLATE LINK BELOW.

    screen shot does not work on flicker issues?

     

    Thanks,

    Jay

     

    http://jaysgirl6.wix.com/test-unchanged

     

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