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BenjaminB Wix Team

 

We have resolved the issue here.

 

We thank you for your patience as we worked to resolve the issue.

Replies (2,388 replies total)

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  • blo866

    Replied by blo866 Yesterday

    my website isnt loading when I push the edit button it just turns white Ive check for wifi and all thats fine what do i do

    • Alina Wix Team

      Replied by Alina Yesterday

      Hey, 

      I am sorry you are experiencing difficulties. Unfortunately, I was not able to reproduce this issue on my end as you can see below:



      Please clear your browser's cache. You can find step by step instructions here.

       

      We also recommend you to try and use different browsers and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
       


      Please try using an anonymous browsing window and see if it helps:

      With Chrome, use the CTRL + SHIFT + N keyboard shortcut.

      With Firefox, use the CTRL + SHIFT + P keyboard shortcut.

       

      If you can view your site this way, please try disabling browser add-ons or internet monitoring software one-by-one to find out which is the problematic one.

       

      Let us know if the problem persists or if you need any additional help.

      Alina, Wix Support Team
  • ronrobbins08

    Replied by ronrobbins08 Yesterday

    My site www.marionstreetdeliandpub.com is now working.  Thanks

    • ronrobbins08

      Replied by ronrobbins08 Yesterday

      please advise???

    • Alina Wix Team

      Replied by Alina Yesterday

      Hey, 
       

      Please note that your domain is not properly connected to your Wix site. To connect a domain to a Wix site, we recommend connecting the name servers (NS) to Wix. This means that the domain is still located at the original host (where you purchased your domain name from), but the domain redirects to the Wix site. 
      When you connect your domain to Wix by nameservers, we can offer support and assist you in creating any DNS records you might need. 


      To solve this problem simply send your domain hosting company (where you purchased your domain name from) the following message:


      "I have built a site on Wix.com. Please connect my domain to their Name Servers - NS1.WIX.COM (IP address 216.139.213.90) and NS2.WIX.COM (IP address 95.211.144.195)"

       

      After sending your message, please allow up to 72 hours for changes to take effect (propagate).


      Here you can find your current NS records and also check if they have been updated. 


      Please let us know should you require any further assistance and we will be happy to help you. 

      Alina, Wix Support Team
  • lrkinteriors

    Replied by lrkinteriors 2 days ago

    Can you please explain to me why I cannot find my website after I have published it?

    • Leah Wix Team

      Replied by Leah 2 days ago

      Hello,

       

      Please click here to see our response.

      Sincerely, Leah Wix Team
  • hobie770

    Replied by hobie770 2 days ago

    Wix isn't much help customer support sucks to say it kindly, I can only see my site through wix accound when I do the troubleshooting it says I don't have it pointing at wix but they say everything looks fine, well its not working...so its not FINE and I paid for this???

    Thanks I won't be staying on wix

    • Leah Wix Team

      Replied by Leah 2 days ago

      Hello,

       

      I apologize for the frustration and inconvenience that this has caused. Your site is connected to a Wix domain, so pointing should not be the problem. 

       

      While browsing the web, your computer and browser store various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.


      I hope this helps! Please let us know if the error is not resolved and we will respond as soon as possible. 

       

      Sincerely, Leah Wix Team
  • aranatango

    Replied by aranatango 2 days ago

    My site says " Parking " but I've payed my early package and inside the wix it seems to be active and correct . Also the domain www.aranatango.com what can i do? Thanks

    • Daniel M Wix Team

      Replied by Daniel M 2 days ago

      Hi,

       

      Thanks for contacting us!

       

      I've accessed your site and it seems to be loading flawlessly, and no sign of the 'Parking' issue you've described.

       

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Awaiting your reply,

      - Daniel M, Wix team.
    • aranatango

      Replied by aranatango 2 days ago

      Hi, I'm sorry to me dosen't appear. In the inside everything seems to move correctly but yhen when i search on the web it says parking and ",,,

      Hey. This domain used to be connected to a Wix website.

      If you’re the domain owner, click here.

      This can be a problem for me . Hope you'll find the problem.

      I've payed a new yearly package and maybe because of that .It seems to be new and asks me to create a new domain. But I really need the old one. Thanks again.

    • oryi Wix Team

      Replied by oryi Yesterday

      Please provide us with two screenshots: the search results and the window that is loaded.

      This way we can further isolate the issue.

       

      For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      All the best, Or
    • aranatango

      Replied by aranatango Yesterday

      Hi Daniel, it seems to be ok again. Thanks for your help Luca

  • mihaljevicsoccersc

    Replied by mihaljevicsoccersc 3 days ago

    what do i type to see my site online. www.mihaljevicsoccerschool.com does not seem to work Please let me know. Thanks

    • Alina Wix Team

      Replied by Alina 3 days ago

      Hey, 


      Please note that your domain is not properly connected to your Wix site. To connect a domain to a Wix site, we recommend connecting the name servers (NS) to Wix. This means that the domain is still located at the original host (where you purchased your domain name from), but the domain redirects to the Wix site. 
      When you connect your domain to Wix by nameservers, we can offer support and assist you in creating any DNS records you might need. 


      To solve this problem simply send your domain hosting company (where you purchased your domain name from) the following message:


      "I have built a site on Wix.com. Please connect my domain to their Name Servers - NS1.WIX.COM (IP address 216.139.213.90) and NS2.WIX.COM (IP address 95.211.144.195)"

       

      After sending your message, please allow up to 72 hours for changes to take effect (propagate).


      Here you can find your current NS records and also check if they have been updated. 


      Please let us know should you require any further assistance and we will be happy to help you. 

      Alina, Wix Support Team
  • TheNewYouinc

    Replied by TheNewYouinc 4 days ago

    I cannot access all my pages on the live site. My "about us" page keeps saying that the page cannot be displayed.

     

    • Kosta Wix Team

      Replied by Kosta 3 days ago

      Hi,

       

      In order to fix this issue, please note that the menu bar is under another object, therefore it cannot be accessed. Please move the menu to be on-top of other boxes, do so by simply choosing the menu object and clicking the "Move Forward" button. 

      in addition please note that you have a box which is attached to a dead link. 

      See screenshot below for more information.

       

       

      Cheers, Customer Solutions
  • TheNewYouinc

    Replied by TheNewYouinc 4 days ago

    I have the same problem today. I received an error stating that the webpage was invalid.

    • nitzan Wix Team

      Replied by nitzan 4 days ago

      Hi,

      Please note that I was unable to reproduce the problem that you mentioned on my end.

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      Please note that clearing your browser's cache will not resolve all issues.

      We also recommend you to try and use different browsers and see if there is any difference.

      Wix supports all major browsers (including IE, Firefox, Google Chrome and Safari), and all of those browsers support the ability to export favorites and bookmarks to the newly installed browser.

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here
       
      Please let us know if the problem consist.
      All the best, Nitzan - Wix support
  • jackalchaos

    Replied by jackalchaos 4 days ago

    hi, we cannot open our website on the net. sahnehal.com . the server cannot be found says. what should we do?

    • jackalchaos

      Replied by jackalchaos 4 days ago

      the site is www.sahnehal.com 

    • Ella Wix Team

      Replied by Ella 4 days ago

      Hi,

      Please not that your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here

      Should you require any further assistance, don't hesitate to contact us again!

      Ella

  • czikospalacsinta

    Replied by czikospalacsinta 4 days ago

    my site  www.czikospalacsinta.hu does not work....

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