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BenjaminB Wix Team


We have resolved the issue here.


We thank you for your patience as we worked to resolve the issue.

Replies (2,375 replies total)

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  • wenren89

    Replied by wenren89 Yesterday

    Do you have a number we can call? My website seems to always be down? It must be your server. After switching the website to you every now and then a friend or I would find that the website doesn't load. Please fix this. I can't have a half working website for my business. 



    • Natty Wix Team

      Replied by Natty 21 hours ago


      An answer to this topic can be found in Does Wix have a phone number?


      I was able to load your site http://www.wenrenfilm.com/ without any issues as you can see in this screenshot: 


      I have noticed you are using an old version of Safari. 


      Could you please download the latest version of Safari and see if this issue persists? 

      To download the latest Safari browser, please click here

  • adventureworks

    Replied by adventureworks Yesterday

    One of our board members cannot access our site at her office. www.adventureworksdekalb.org

    Her error message reads "Active Content Removed"

    I also get an "oops, something went wrong error" when trying to load the site to edit.


    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team Yesterday



      Please note that many workplaces want to prevent their employers from accessing certain sites.


      Please ask your office's IT team to put all Wix sites on the white list so the employees could access it.

      Best regards, Miki- Wix Support Team
    • adventureworks

      Replied by adventureworks Yesterday

      Miki, Thanks for your answer. We are a non-profit organization, applying to a corporate entity for support and promising recognition on our new Wix website in return. I cannot ask a corporation to change their guidelines regarding security. They could access our old site, so why not Wix? Is there something I can change with the site settings to allow greater ease of access to ALL users? 


    • Natty Wix Team

      Replied by Natty 23 hours ago


      If your site is blocked at your workplace, it may be due to the corporate firewalls. We suggest you consult with the IT department of the office. 



    • adventureworks

      Replied by adventureworks 17 hours ago

      To be clear, this is not an issue at MY office, but at the office of a donor that supports our organization. Is the error, "Active Content Removed" indicative of a firewall blocking the site? Is there ANYTHING we can change on our site (the design, the slideshow, etc.) to make it less of an issue? As I'm sure you know, I cannot request that a bank change their internet security. Thanks for your prompt replies. Kim

    • Ilia Wix Team

      Replied by Ilia 14 hours ago


      Unfortunately there's nothing you can do on your end. The Firewall is blocking part of the code or all the code. It could also be blocking the site address itself, and then no matter what you change it will not help the matter. Unfortunately The only way to approve the site on their side is to add it to the Firewall whitelist.


      Best regards

      Ilia - Wix Support
  • fionahurle

    Replied by fionahurle 2 days ago

    My site www.fi-sique.com.au is not loading on my internet browser nor when I go to Wix to edit it. Please advise asap.

    Thanks Fiona

    • oryi Wix Team

      Replied by oryi Yesterday

      Please make sure you are using an up to date version of the IE browser, IE 9 or later.

      To download the latest Internet Explorer browser please click here.
      All the best, Or
  • eitanme2000

    Replied by eitanme2000 2 days ago

    HiI published my site but cannot see it Thanks J/ Capo

    • oryi Wix Team

      Replied by oryi Yesterday



      I have been successfully able to load your domain www.johntcapomd.com:



      Please provide us with a screen shot of the error message that pops up so we can further investigate. For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.


      All the best, Or
  • exclusiveeliteallsta

    Replied by exclusiveeliteallsta 2 days ago

    Hi I can not see my site anymore, it is reading 404 road to nowhere. When I first did the site it said it was free has that changed

    • Alina Wix Team

      Replied by Alina 2 days ago


      Please note that your domain exclusiveeliteall-stars.com is not properly connected to your Wix site. To connect a domain to a Wix site, we recommend connecting the name servers (NS) to Wix. This means that the domain is still located at the original host (where you purchased your domain name from), but the domain redirects to the Wix site. 
      When you connect your domain to Wix by nameservers, we can offer support and assist you in creating any DNS records you might need. 

      To solve this problem simply send your domain hosting company (where you purchased your domain name from) the following message:

      "I have built a site on Wix.com. Please connect my domain to their Name Servers - NS1.WIX.COM (IP address and NS2.WIX.COM (IP address"


      After sending your message, please allow up to 72 hours for changes to take effect (propagate).

      Here you can find your current NS records and also check if they have been updated. 

      Please let us know should you require any further assistance and we will be happy to help you. 

      Alina, Wix Support Team
  • cyrustalon

    Replied by cyrustalon 2 days ago

    www.bruceandruthwest.com is not loading either, despite being over 3 years old.

    • Gat Wix Team

      Replied by Gat 2 days ago


      Your pointing configuration in your registrar (not Wix, but your actual domain host) is incorrect.
      To fix this, please follow the instructions here

      Gat Wix Team.
  • evelienzaffiro

    Replied by evelienzaffiro 2 days ago

    my website www.tartisima.com is not working nor is my email

    • Gat Wix Team

      Replied by Gat 2 days ago


      It appears you chose the wrong connection method in the Wix Domain Manager.
      To correct this, please follow the instructions here

      Gat Wix Team.
  • pommechic

    Replied by pommechic 3 days ago


    my site is not loading.  I have tried different browsers but all keep saying cannot find page or page cannot be displayed?  It was fine yesterday?

    • Gat Wix Team

      Replied by Gat 2 days ago


      I checked your site and was able to view it properly:

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      Gat Wix Team.
    • pommechic

      Replied by pommechic 2 days ago


      yes its already been sorted by shayb 2 hours ago - it was the domain provider not the cache but thanks for getting back to me



  • tonyagapiou

    Replied by tonyagapiou 3 days ago

    My site www.sweetlittlefacesphoto.com was just launched using Wix (of course) and namecheap.com as my domain registrar. The site was live for a short time, and now it's been removed. Does updating the site and re-publishing temporarily remove it? I hope that's not the case, since I just launched it.

    Thank you :)

    • Kosta Wix Team

      Replied by Kosta 2 days ago



      I have checked your domain and it is configured correctly and loads fine. See screenshot below.


      Please check it again, let us know if you experience any difficulties.  

      Cheers, Customer Solutions
  • purvogue

    Replied by purvogue 3 days ago

    Nothing works with WIX. What's with you guys? Talking with typing is not how we do biz in AMERICA, too many scammers! SMH! Iwould like a refund and you can keep this sight that doesn't work!

    • Kosta Wix Team

      Replied by Kosta 2 days ago



      I am sorry for any inconvenience caused.

      First I would like to say I have visited your website (purvogue.com), and it seems to be working fine. Please elaborate about the issue you have so we could assist you with it.

      If you prefer to reach us by phone, you are welcome to do so! 

      You can reach us by telephone in a number of ways:

      1) You can select a time to speak to an agent based on our availability and call volume by visitingthis link.
      In order to meet the needs of our rapidly growing Wix community and to continue to deliver the personal and professional service you've come to expect from us, we now offer a scheduled call back. Scheduling a call with a Wix Product Specialist also allows you to ask your question in advance so that we can come prepared. Call slots on the scheduler will be shown in your local time, based on the clock of the computer you are using to schedule the call.
      2) Our call center is open from 6am to 5pm Pacific Standard Time.
      You can call 1-800-6000-WIX (949) to speak to a live agent (Callers outside the US can call 415-639-9034), Entry of your user ID on our phone system will help us to process your call better.  Please note that wait times may be longer on non-scheduled calls.
      Cheers, Customer Solutions

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