Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team


 

If you cannot save your site due to a timeout error, please try the following:
While keeping your editor open, go to wix.com and log out of your account. Then log in again while keeping your editor open, and then try to save again.
 

If it still doesn't work, please wait a few minutes and try to save again.


In most cases this should resolve the issue.


Please post here if you still experience this issue after following the above instructions so that we can investigate the problem.

Thank you for your patience and cooperation,
 
*Update 2:
 
Our technical team is working hard to solve this issue, and we've made an attempt to fix this about 12 hours ago. If you are receiving this error, and your editor is open for more than 12 hours, I'm afraid you will have to close it, re-log to your Wix account, and try again.
 
If you are still receiving this error, even after loading the editor again, please provide us with the following information:
 
-When loading the editor, and simply pressing save (without any modification) does it save it?
-When making a slight modification to the website, and trying to save it, does it save it?
-Does it stop saving after a certain action you take, or after a time period?
 
Please make sure to answer all these questions when posting new replies here to make sure we can pinpoint and fix this issue as soon as possible.
 
 
 
 
 
* Update:
 
 

Hi guys,

 

We're terribly sorry for this issue and it is currently being investigated. If you've tried re-logging to your Wix account and the issue yet persists then I'm afraid that the current work will be lost. Please close your Editor and browser altogether and clear your browser's cache. You can find step by step instructions here. After doing so, please make a 'test save' - a slight change in your Editor (such as adding a paragraph) and attempt to save. Let us know if the error persists.

 

* To avoid future data loss we highly recommend that you save your Wix documents every few minutes while working on it.

 

Thanks for your understanding. We apologize for any inconvenience caused by this issue,

Replies(735 replies total)

Show my replies first
  • gosselinma

    Replied by gosselinma January 20, 2014

    Cant save my work

    One time out of 2 i can't save my work and i have to refresh everything (loose all my work ) to be able to save again, tonight its been 5 times that i can't save. i keep getting (timeout) as a reason.... i want to know what i'm doing wrong, thank you

  • plusmetin

    Replied by plusmetin January 18, 2014

    My site goes in timeout when I publish or save

    What can I do about this?

    • Tom Wix Team

      Replied by Tom January 18, 2014

      According to our system you are currently using a very old and outdated version of Chrome, which may be the cause of this issue. Please update Chrome to its latest version, or try using a different browser (e.g. Firefox)

      To download the latest Google Chrome browser please click  here
      To download the latest Firefox browser please click  here

       

      Tom

      Wix Team

  • chri869

    Replied by chri869 January 17, 2014

    can someone please assist me in saving my template?

     

    An unexpected error occurred while saving your site data. Please make sure you are logged in to wix.com. If the problem persists please let us know by posting on our support forum (0)

    • Daniel Wix Team

      Replied by Daniel January 17, 2014

      Hi,

       

      Did you follow the instructions in the best reply to this thread?

      Daniel - Wix support team
  • mgelocara

    Replied by mgelocara January 16, 2014

    My site goes in timeout when I publish or save

    What can I do about this?

  • sadzk6

    Replied by sadzk6 January 13, 2014

    Hi,

    Im getting a timeout error when trying to save. I have tried loging out abd signing back in again then saving but doesnt work :(

    Please Help

    Ashrafi Khan

     

    • BenjaminB Wix Team

      Replied by BenjaminB January 13, 2014

      Hi sadzk6,

       

      Please let us know what browser version you are using.

       

      Please also provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Benny

  • twangdepot

    Replied by twangdepot January 9, 2014

    Cant save my page

    Hi!

    When i click the save button, after a while i get an error saying that i cant save(time out)

    Could you help me With this?

  • twangdepot

    Replied by twangdepot January 9, 2014

    Cant save my page

    Hi!

    When i click the save button, after a while i get an error saying that i cant save(time out)

    Could you help me With this?

  • ccotlage

    Replied by ccotlage January 8, 2014

    Hello! I have been trying to save my work using your templates and i have been having nothing but problems as everybody else. Are your techs really trying to fix this issue or you just going to keep giving everyone the run around. I fell in love with one of your templates and can't even use it. This is very disappointing. Can someone please honestly state when this issue is going to be fix? And please don't tell me to do this or that because I have done everything under the sun. Something is seriously wrong with your system and I'm very near to taking my money elsewhere.

    • BenjaminB Wix Team

      Replied by BenjaminB January 8, 2014

      Hi ccotlage,

       

      We are not seeing an editor under your account.

       

      Can you tell us which template you are trying to work on?

       

      Benny

  • lynbrookhspta

    Replied by lynbrookhspta January 7, 2014

    Error Message When trying to save new info

    I am trying to update some info and when I go to save the new updates it keeps giving me an error message :

    Error saving
    Learn More
    An unexpected error occurred while saving your site data. Please make sure you are logged in to wix.com. If the problem persists please let us know by posting on our support forum (Timeout)  I am afraid to log out as I will lose all my work!
     

  • michaeljkrym

    Replied by michaeljkrym January 3, 2014

    Hey followed all new and relevant steps to fix the 'timeout' error but sadly with no result. When I do not edit anything on the page and try to save, it does not; when I make a minor change and try to save, it does not; and even after keeping the editor open, logging out, and logging back in, I still get no save option. I would very much like to use your services but sadly I do not see this being a possibility to something that maybe isn't adequate with my system. I checked all of the requirements and they are all sated, but nevertheless the error persists.

    • Gat Wix Team

      Replied by Gat January 4, 2014

      Hi,

      I apologize for the inconvenience.

      If you are experiencing an issue saving your site, please click here and follow the error troubleshooting instructions.

      Gat Wix Team.

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply