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wix Wix Team


 

If you cannot save your site due to a timeout error, please try the following:
While keeping your editor open, go to wix.com and log out of your account. Then log in again while keeping your editor open, and then try to save again.
 

If it still doesn't work, please wait a few minutes and try to save again.


In most cases this should resolve the issue.


Please post here if you still experience this issue after following the above instructions so that we can investigate the problem.

Thank you for your patience and cooperation,
 
*Update 2:
 
Our technical team is working hard to solve this issue, and we've made an attempt to fix this about 12 hours ago. If you are receiving this error, and your editor is open for more than 12 hours, I'm afraid you will have to close it, re-log to your Wix account, and try again.
 
If you are still receiving this error, even after loading the editor again, please provide us with the following information:
 
-When loading the editor, and simply pressing save (without any modification) does it save it?
-When making a slight modification to the website, and trying to save it, does it save it?
-Does it stop saving after a certain action you take, or after a time period?
 
Please make sure to answer all these questions when posting new replies here to make sure we can pinpoint and fix this issue as soon as possible.
 
 
 
 
 
* Update:
 
 

Hi guys,

 

We're terribly sorry for this issue and it is currently being investigated. If you've tried re-logging to your Wix account and the issue yet persists then I'm afraid that the current work will be lost. Please close your Editor and browser altogether and clear your browser's cache. You can find step by step instructions here. After doing so, please make a 'test save' - a slight change in your Editor (such as adding a paragraph) and attempt to save. Let us know if the error persists.

 

* To avoid future data loss we highly recommend that you save your Wix documents every few minutes while working on it.

 

Thanks for your understanding. We apologize for any inconvenience caused by this issue,

Replies(735 replies total)

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  • cupcakelover1310

    Replied by cupcakelover1310 January 30, 2013

    im timed out -__-

  • teachcoop

    Replied by teachcoop January 30, 2013


    Just lost lots of work.....can't save timed out error!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • madissonedunn

    Replied by madissonedunn January 30, 2013

    error saving

    I am trying to save my webpage and it is saying "Your save operation has timed out, In order to allow us to resolve this issue , please let us know by posting in our forum, here" i have tried logging in and out, and tried saving various times!

  • barbarabkchung

    Replied by barbarabkchung January 30, 2013

    Hi!

    I signed out and in and then tried to re save but it didn't work :(

     

     

  • celebritywasted

    Replied by celebritywasted January 30, 2013

    Seriously would NEVER consider paying for an account based on all the saving problems with the free one... heading to weebly - Lost all my work! AGAIN

  • pedidospollo

    Replied by pedidospollo January 30, 2013

    Ja segui todos os passos e o site nao salva  " Your save operation has timed out, In order to allow us to resolve this issue , please let us know by posting in our forum, here "

  • husdaphisa28

    Replied by husdaphisa28 January 30, 2013

    SO...  I´VE  LOST THIS WORKIN HOURS...?

  • drea5698

    Replied by drea5698 January 30, 2013

    I have logged and in but it wont save my work. I have even tried publishing it to see if it would bypass and save anyway...doesn't work :-/ 

    I was really considering buying this today until this happened.

     
  • delaporte

    Replied by delaporte January 30, 2013

    I have had the same issue others described without luck upon logging out, logging back in, and attempting to resave multiple times.

  • ash142

    Replied by ash142 January 30, 2013

    I am having the same problem. Logging out and again hasn't fixed it either..

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