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wix Wix Team


 

If you cannot save your site due to a timeout error, please try the following:
While keeping your editor open, go to wix.com and log out of your account. Then log in again while keeping your editor open, and then try to save again.
 

If it still doesn't work, please wait a few minutes and try to save again.


In most cases this should resolve the issue.


Please post here if you still experience this issue after following the above instructions so that we can investigate the problem.

Thank you for your patience and cooperation,
 
*Update 2:
 
Our technical team is working hard to solve this issue, and we've made an attempt to fix this about 12 hours ago. If you are receiving this error, and your editor is open for more than 12 hours, I'm afraid you will have to close it, re-log to your Wix account, and try again.
 
If you are still receiving this error, even after loading the editor again, please provide us with the following information:
 
-When loading the editor, and simply pressing save (without any modification) does it save it?
-When making a slight modification to the website, and trying to save it, does it save it?
-Does it stop saving after a certain action you take, or after a time period?
 
Please make sure to answer all these questions when posting new replies here to make sure we can pinpoint and fix this issue as soon as possible.
 
 
 
 
 
* Update:
 
 

Hi guys,

 

We're terribly sorry for this issue and it is currently being investigated. If you've tried re-logging to your Wix account and the issue yet persists then I'm afraid that the current work will be lost. Please close your Editor and browser altogether and clear your browser's cache. You can find step by step instructions here. After doing so, please make a 'test save' - a slight change in your Editor (such as adding a paragraph) and attempt to save. Let us know if the error persists.

 

* To avoid future data loss we highly recommend that you save your Wix documents every few minutes while working on it.

 

Thanks for your understanding. We apologize for any inconvenience caused by this issue,

Replies(735 replies total)

Show my replies first
  • margieperry3

    Replied by margieperry3 March 18, 2014

    Error Saving

    Keep getting this error message when trying to save:

    An unexpected error occurred while saving your site data. Please make sure you are logged in to wix.com. If the problem persists please let us know by posting on our support forum (Timeout)

    • Katie Wix Team

      Replied by Katie March 18, 2014

      Hi there,

       

      Please refer to the above reply.

       

      If you have any other question, please feel free to let us know.

       

      Thanks,

       

      Katie
  • ry1388

    Replied by ry1388 March 18, 2014

    timeout while saving

    An unexpected error occurred while saving your site data. Please make sure you are logged in to wix.com. If the problem persists please let us know by posting on our support forum (Timeout)

     

    I have made a load of changes to the site and I am unable to save.

    I have logged out and in again several times while the editor is open - and problem persists.

    Please advise urgently.

    • Ilia Wix Team

      Replied by Ilia March 18, 2014

      Hi,

      Please refer to the best reply above for an explanation of your issue.

       

      Best regards

      Ilia - Wix Support
  • gkeecabana

    Replied by gkeecabana March 17, 2014

    No matter what I do, it does not let me save. Disappointed, I worked a lot on my site, and now I am obligated to delete it.

    • gkeecabana

      Replied by gkeecabana March 17, 2014

      I should have used a different site. 

  • ridler15

    Replied by ridler15 March 11, 2014

    YOUR SITE IS A LOAD OF SHIT!!!! IVE WASTED A WHOLE EVENING THANKS TO BEING UNABLE TO SAVE!!!!!!!!!!!!!!!!!!!!!

     

  • ridler15

    Replied by ridler15 March 11, 2014

    trouble saving

    im having trouble saving my website, I get this message


    An unexpected error occurred while preparing your site data. If the problem persists please let us know by posting on our support forum (Timeout)
     

    help please!!

    • Tal Wix Team

      Replied by Tal March 12, 2014

      Hi,

       

      I'm sorry to hear you're facing such difficulties with your site.

      I've merged you question with the related thread. Please check the best reply at the top of this page for more information and fixing instructions.

       

      Please tell us how it went and whether you need any further assistance.

      Tal, Wix Team
  • karendietzler

    Replied by karendietzler March 10, 2014

    I too am receiving the timeout error.  I also get the "Hmmm... somethings not right...we are working on it" error.  I have logged out and back in with my site open and with it closed.  I am unable to save even after no changes have been made.  I am unable to publish as well.  This happened yesterday so I stopped working on it hoping it would be fixed today but today it is not working either.

    • Tal Wix Team

      Replied by Tal March 11, 2014

      Hi Karen,

       

      I apologize for any inconvenience this issue may caused you.

       

      Please try the following two suggestions in order to narrow down the reasons for the issue you've encountered.

      1) Open a private tab on your Internet Explorer browser by right clicking the browser icon and choosing Start InPrivate Browsing. In the new window that will open up, browse to Wix, log in and edit your site.

       

      2) If the first suggestion has not helped, please test your editor on a different computer which is connected to a different internet connection.

       

      Thank you for your cooperation,

      Tal, Wix Team
    • karendietzler

      Replied by karendietzler March 12, 2014

      Today I was able to save and publish without doing anything special.  Not sure what happened, but glad it is working now!  Thanks!

    • Ron Wix Team

      Replied by Ron March 12, 2014

      It's great to hear that it worked out for you, let us know should you require further assistance.

       

      Ron, Wix Team
  • sierramtyssen

    Replied by sierramtyssen March 8, 2014

    Timeout Error... 

    I worked on my site for 3 hours forgetting to save every half hour or so... Went to save and I am horribly upset that I cannot save my work. Had this problem MULTIPLE times with wix. It is very frustrating.

    • Tal Wix Team

      Replied by Tal March 9, 2014

      Hi,

       

      I'm sorry to hear you're facing such difficulties with your Wix site.

      Please follow the instruction showing on the best reply at the top of this page.

       

      Please inform us how it went and whether you need any further assistance.

      Tal, Wix Team
  • bericreative

    Replied by bericreative March 4, 2014

    I have UNFOLLOWED this topic 10 times now and still receive the emails - please, SOMEONE, do something about it!! Really? Really!!

    • Rapido Wix Team

      Replied by Rapido March 4, 2014

      This issue should be fixed now please let me know if you continue receiving emails. 

  • mcarugat

    Replied by mcarugat March 3, 2014

    I had problems saving my site 4 days ago, and they were resolved. I read the posting by your CEO explaining you were the target of an internet attack.  Since my site was letting me save yesterday, I assumed the problem was resolved.  However, I spent hours working on my site this morning, only to find I am not able to save any of the changes I made today.  Can you please help me?  I can't afford to lose all this work.  Thanks.

    • Ellie Wix Team

      Replied by Ellie March 4, 2014

      Hi mcarugat,

       

      Thank you for contacting us. I truly apologize for the inconvenience. Are you able to save your site now?

       

      Please let us know if you are still experiencing difficulties saving your site.

      All the best, Ellie
  • WixMaster

    Replied by WixMaster March 3, 2014

    WOW!  Yes, I've been getting this error as well...
    [An unexpected error occurred while preparing your site data. If the problem persists please let us know by posting on our support forum (Timeout)]

    I've been working on this site all morning, trying to save it, reading the documentation to logout/login, to wait, and now read that all my work is lost. 

    Certainly won't be able to bill the client for this time.  Any suggestions?
     

    • Ellie Wix Team

      Replied by Ellie March 4, 2014

      Hi WixMaster,

       

      Thank you for contacting us. I truly apologize for the inconvenience. Are you able to save your site now?

      All the best, Ellie

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