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wix Wix Team


 

If you cannot save your site due to a timeout error, please try the following:
While keeping your editor open, go to wix.com and log out of your account. Then log in again while keeping your editor open, and then try to save again.
 

If it still doesn't work, please wait a few minutes and try to save again.


In most cases this should resolve the issue.


Please post here if you still experience this issue after following the above instructions so that we can investigate the problem.

Thank you for your patience and cooperation,
 
*Update 2:
 
Our technical team is working hard to solve this issue, and we've made an attempt to fix this about 12 hours ago. If you are receiving this error, and your editor is open for more than 12 hours, I'm afraid you will have to close it, re-log to your Wix account, and try again.
 
If you are still receiving this error, even after loading the editor again, please provide us with the following information:
 
-When loading the editor, and simply pressing save (without any modification) does it save it?
-When making a slight modification to the website, and trying to save it, does it save it?
-Does it stop saving after a certain action you take, or after a time period?
 
Please make sure to answer all these questions when posting new replies here to make sure we can pinpoint and fix this issue as soon as possible.
 
 
 
 
 
* Update:
 
 

Hi guys,

 

We're terribly sorry for this issue and it is currently being investigated. If you've tried re-logging to your Wix account and the issue yet persists then I'm afraid that the current work will be lost. Please close your Editor and browser altogether and clear your browser's cache. You can find step by step instructions here. After doing so, please make a 'test save' - a slight change in your Editor (such as adding a paragraph) and attempt to save. Let us know if the error persists.

 

* To avoid future data loss we highly recommend that you save your Wix documents every few minutes while working on it.

 

Thanks for your understanding. We apologize for any inconvenience caused by this issue,

Replies(735 replies total)

Show my replies first
  • bflyn0

    Replied by bflyn0 May 16, 2014

    Not only can I not save - but after clearing cache etc not all the images appear to load when I go back in to edit mode - using latest version of Firefox  - sometimes I get a script timeout error

    • nitzan

      Replied by nitzan May 16, 2014

      Hi,

      Thank you for contacting us.

      I can see that you have more than one site on you account.

      Please clarify with which one of the sites you are getting these issues.

      Please further elaborate if you are getting those issues with other browsers as well.

      Thank you for your patience and cooperation.

      We are waiting for your reply. 

      All the best, Nitzan - Wix support
  • barzagaalex

    Replied by barzagaalex May 16, 2014

    This is the worst crap ever. I have been working on a project and lost all of my info cause of your damn errors. I hope all you people rot in hell for not being able to fix a small bug tht has ruined many people's work.

    • barzagaalex

      Replied by barzagaalex May 18, 2014

      Sorry for my language yesterday. I lost my temper after the incident happened. It will not happen again. Sorry again Wix Team.

    • Tal Wix Team

      Replied by Tal May 18, 2014

      Hi,

       

      I apologize for any inconvenience this issue has caused you.

      Please follow the instruction on the Best Reply at the top of this page:

      While keeping your editor open, go to wix.com and log out of your account. Then log in again while keeping your editor open, and then try to save again.

      If it still doesn't work, please wait a few minutes and try to save again.

      In most cases this should resolve the issue.


      If this issue persists, please follow the steps provided here. Make sure you try and use different browsers, connections and devices.

      Also, please answer the questions in the same link. Please also provide us with screenshots exemplifying the issue. You can find step by step instructions here.

       

      Thank you for your patience and cooperation,
      Tal, Wix Team
  • support78

    Replied by support78 May 15, 2014

    Tried everything that was suggested and I still ended up losing all of my work!!  Not sure where to go at this point.  What is the point of using WIX if I can even create a website??

    • BenjaminB Wix Team

      Replied by BenjaminB May 15, 2014

      Hi support78,

       

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

       

      Benny

  • fmhs1995

    Replied by fmhs1995 May 13, 2014

    Currently getting this error repeatedly:

    An unexpected error occurred while saving your site data. If the problem persists please let us know by posting on our support forum (-100)

    • fmhs1995

      Replied by fmhs1995 May 13, 2014

      Fixed already! Thank you!

       

  • hasselbalchp

    Replied by hasselbalchp May 12, 2014

    Has the same problem as epulley96 pointed out. Handing in my exam project within 2 hours, so it's a little unconvenient. 

    • hasselbalchp

      Replied by hasselbalchp May 12, 2014

      -When loading the editor, and simply pressing save (without any modification) does it save it? No it does no, it says that saving is possible at the moment (-2900)

      -When making a slight modification to the website, and trying to save it, does it save it? 
      No, it is the same problem as the above
      -Does it stop saving after a certain action you take, or after a time period? No it does not

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support May 12, 2014

      Hi,

      I apologize for the inconvenience, we've experienced an issue with the editor for a few minutes which is now fixed. Please try again. 

      Dror - Wix Team
  • lovehobu

    Replied by lovehobu May 12, 2014

    save error

    Keep getting this save error:

    An unexpected error occurred while saving your site data. Please make sure you are logged in to wix.com. If the problem persists please let us know by posting on our support forum (-2009)

     

    Please help! I need to save my work!

    Thanks!!!

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support May 12, 2014

      Hi,

      I apologize for the inconvenience, we've experienced an issue with the editor for a few minutes which is now fixed. Please try again. 

      Dror - Wix Team
  • ayana-e

    Replied by ayana-e May 12, 2014

    The editor is not allowing me to save

    The editor is not allowing me to save. Go Here to see problem: http://editor.wix.com/html/editor/web/renderer/edit/4e7f8a21-1ad2-4a96-baab-46788fe8278f?metaSiteId=3936e172-16f5-47ec-ad27-8666439af57d&editorSessionId=79D79EFF-C163-4042-8196-1CF16C73F7F3

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support May 12, 2014

      Hi,

      I apologize for the inconvenience, we've experienced an issue with the editor for a few minutes which is now fixed. Please try again. 

      Dror - Wix Team
  • nanastalkies

    Replied by nanastalkies May 8, 2014

    Error Saving

    After creating a web page and while trying to save, I am getting the following error message.

    An unexpected error occurred while saving your site data. Please make sure you are logged in to wix.com. If the problem persists please let us know by posting on our support forum (Timeout)

     

    • AlonH Wix Team

      Replied by AlonH May 8, 2014

      Hi, 

       

      Iv'e merged your issue with the relevant topic. 

       

      While keeping your editor open, go to wix.com and log out of your account. Then log in again while keeping your editor open, and then try to save again.

       

      Our technical team is working hard to solve this issue, and we've made an attempt to fix this about 12 hours ago. If you are receiving this error, and your editor is open for more than 12 hours, I'm afraid you will have to close it, re-log to your Wix account, and try again.
       
      If you are still receiving this error, even after loading the editor again, please provide us with the following information:
       
      -When loading the editor, and simply pressing save (without any modification) does it save it?
      -When making a slight modification to the website, and trying to save it, does it save it?
      -Does it stop saving after a certain action you take, or after a time period?
       
      Please make sure to answer all these questions when posting new replies here to make sure we can pinpoint and fix this issue as soon as possible.

       

  • jay-584

    Replied by jay-584 May 6, 2014

    Cannot save

    Why isn't my website saving? It comes back with a notice saying
    "An unexpected error occurred while preparing your site data. If the problem persists please let us know by posting on our support forum (Timeout)"

    Please help :-(
     

    • shayb7 Wix Team

      Replied by shayb7 May 6, 2014

      Hey,

       

      I have merged your post with this main thread regarding this issue. Please follow the instructions in the Best Reply above. 

       

      If you are still getting this error message, please follow the steps provided here. Make sure you try and use different browsers, connections and devices.

       

      Please also make sure that you have the latest version of the browsers you use. Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.

       

      To download the latest Google Chrome browser please click  here
      To download the latest Firefox browser please click  here
      To download the latest Safari browser for Mac please click  here
      To download the latest Internet Explorer browser please click  here
       

      If the issue persists, please let us know.

  • wantedhogar

    Replied by wantedhogar May 4, 2014

    Saving issues

    Hello, Same issue here. I cant save my work. I receive an error that reads ¨An unexpected error occurred while preparing your site data. If the problem persists please let us know by posting on our support forum (Timeout¨

     

    what can i do to fix it, this has been happening since last night.

     

    http://editor.wix.com/html/editor/web/renderer/new?metaSiteId=129d8b3c-7b05-a3bb-0279-1f949ac180e1&siteId=406c2059-602f-4545-869f-e6a7c8bcd851&editorSessionId=89BAC689-4948-4B53-8A48-3BB6AA44D46A

    Thanks!

     

    Brizia

     

    • shayb7 Wix Team

      Replied by shayb7 May 4, 2014

      Hey,

       

      I have merged your post with this main thread regarding this issue. Please follow the instructions in the Best Reply above. 

       

      If you are still getting this error message, please follow the steps provided here. Make sure you try and use different browsers, connections and devices.

       

      Please also make sure that you have the latest version of the browsers you use. Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.

       

      To download the latest Google Chrome browser please click  here
      To download the latest Firefox browser please click  here
      To download the latest Safari browser for Mac please click  here
      To download the latest Internet Explorer browser please click  here
       

      If the issue persists, please let us know.

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