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wix Wix Team

 

We are aware of the error message -40006 when saving.

 

If you are experiencing the error message, please let us know what template you were editing prior to receiving the error message.

We would like to get step by step instructions to the template in question.

 

We apologies for the inconvenience.

Replies(60 replies total)

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  • staplej

    Replied by staplej April 27, 2014

    hi

    I am receiving an error messages when try to save my work. the website that I am editing is the baby clothes website

  • karen348

    Replied by karen348 April 27, 2014

    same thing cant save cant, publish been trying to do this for days now

     

    • BenjaminB Wix Team

      Replied by BenjaminB April 27, 2014

      Can you tell us what template this is happening for you on?

  • demianarriaga

    Replied by demianarriaga March 31, 2014

    Same problem here...  using the magic unicorns template.

     

    thanks

    • BenjaminB Wix Team

      Replied by BenjaminB April 1, 2014

      Hi demianarriaga,

       

      We are seeing a recently created site under your account.  Furthermore, we tested the template and were unable to see any issue saving.

       

      Can you please check this again on your end and let us know if you require further assistance.

       

      Benny

  • openupict

    Replied by openupict March 31, 2014

    Hi,

    When trying to save my work (all day) I receive this message:

    "an unexpected error occurred while preparing your site data. If the problem persists please let us know by posting on our support forum (-40006)"

    Can you please check it out?

    Thanks!

    • Rony Wix Team

      Replied by Rony March 31, 2014

      Hi,

      I've checked your account and was not able to recreate this issue.  

       

      please note that I've merged you with the relevant thread. Could you please write us which template you are using prior to the receiving message?

       

      Thank you for your patience and understanding.

      Thanks, Rony Customer Solutions
    • openupict

      Replied by openupict March 31, 2014

      Hi Rony, thanks for your reply and for merging me with the main thread.

      This is the template I was using when the problem occurred (I shortened the url using http://goo.gl/): http://goo.gl/qMtepp

      I tried both chromium and firefox browsers, and am using Ubuntu operating system.

      Greetings

       

    • BenjaminB Wix Team

      Replied by BenjaminB April 1, 2014

      Hi openupict,

       

      We have tested the template and were successfully able to save it in your account.

       

      Please try the test site under your account and let us know if you require further assistance.

       

      Benny

  • openupict

    Replied by openupict March 31, 2014

    unable to save

    Hi,

    I'm unable to save my work on the wix editor.

    Did follow up all the options on your support forum suggestions.

    Can you please check it out?

    This is the message that appears when I try to save my work:

    "an unexpected error occurred while preparing your site data. If the problem persists please let us know by posting on our support forum (-40006)"

    Thanks!

    • shayb7 Wix Team

      Replied by shayb7 March 31, 2014

      Hey,

       

      I have merged your post with this main thread regarding this issue. Please refer to the Best Reply above.

       

      We apologize for the inconvenience.

  • iamzeked

    Replied by iamzeked March 31, 2014

    The Magic Unicorn template for "Bands and Musicians" Also receiving the same error messages.

    • BenjaminB Wix Team

      Replied by BenjaminB March 31, 2014

      Hi iamzeked,

       

      We are not able to see an issue with saving the template in question.

       

      Please close your editor, and open it again and let us know if your issue persists.

       

      Benny

  • gbr8723

    Replied by gbr8723 March 30, 2014

    can't save no matter what!

    hi, 

     

    can't save at all. started tonight, made loads of progress and now can't save. 

     

    error msg 40006 and also ' you're not logged in' and 'timeout'. 

     

    have tried everything in help menus and forums. nothing works. 

     

    please help as have made loads of progress!!

     

    thanks, 

     

    gav.

    • Eyal Wix Team

      Replied by Eyal March 30, 2014

      Hey Gav, 

       

      I've merged your post with the main thread so you can follow updates.

      Please refer to the best reply above.

       

      We apologize for the inconvenience. 

      Eyal, Wix Customer Support Team
  • pljinks

    Replied by pljinks March 22, 2014

    Error (-40006) on The Barbershop Theme

    I am receiving Error (-40006) on The Barbershop theme when I try to save. Occurred yesterday evening and still happening today. Please let me know how to resolve.

    • Gat Wix Team

      Replied by Gat March 22, 2014

      Hey,

      I've merged your post with the main thread so you can follow updates.

      Please refer to the best reply above.

       

      We apologize for the inconvenience. 

      Gat Wix Team.
    • pljinks

      Replied by pljinks March 22, 2014

      There are no step by step instructions above. Will support let me know when they have fixed my particular template?

    • Tom Wix Team

      Replied by Tom March 22, 2014

      Thanks for letting us know. Our QA Team is currently working on resolving the matter. We will update you as soon as this issue is resolved.

       

      Thank you for your patience and understanding.

  • redislandkft

    Replied by redislandkft March 20, 2014

    i can't save

    My problem now:

    i can't save my new site! I click the Save button, and i see this message:
    Error saving
    An unexpected error occurred while preparing your site data. If the problem persists please let us know by posting on our support forum (-40006)

    • nitzan

      Replied by nitzan March 20, 2014

      Hi,

      Thank you for contacting us.

      Could you please write which template you are using and send us a link to this template and we will fix it.

      All the best, Nitzan - Wix support
    • redislandkft

      Replied by redislandkft March 21, 2014

      Thanks for your help, but now it works. Moreover, this template was the problem:
      NYZ Productions (music producer template).

    • nitzan

      Replied by nitzan March 21, 2014

      Hi,

      Great!, I'm glad it is working now. 

      I will send it any way to QA to make sure it won't happen again.

      Don't hesitate to call us for any additional help.

       

      All the best, Nitzan - Wix support
    • nitzan

      Replied by nitzan March 21, 2014

      Hi, 

      Could you please check again the template name because I don't find it.

      We want the QA team will check it anyway.

      All the best, Nitzan - Wix support
  • redislandkft

    Replied by redislandkft March 20, 2014

    error 40006

    My problem now:

    i can't save my new site! I click the Save button, and i see this message:
    Error saving
    An unexpected error occurred while preparing your site data. If the problem persists please let us know by posting on our support forum (-40006)

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