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Avi Wix Team

We are aware of this error and we are currently working on a fix.


We will update on this thread.

Meanwhile you can use one of the following suggestions

1. Reload the editor - This error will continue to occur when you have the same editor session open. Reloading the editor will reset the session but you will  lose the changes and updates you made since the last save/publish. You will be able to  work in the editor and save/publish your site again once you have reloaded it.

2. Duplicate the pages - If you do not want to lose the changes you have made, you can duplicate the pages on your site and delete the old pages. You should be able to save/publish your site again. 

 

We apologize for any inconvenience that this may have caused you.

 

 

Replies(3,459 replies total)

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  • informat048

    Replied by informat048 January 5, 2014


    http://editor.wix.com/html/editor/web/renderer/new?siteId=364da4cd-00ce-46ed-904c-36ab56d9b386&metaSiteId=3feb9547-2ddb-42cf-8e73-292bc4ea9a3b&editorSessionId=B861BAF3-E134-4A82-944C-2F0DF6880672
     
    I still have the work on my screen....but can’t save and can’t continue to work on it ie: shopping cart, as it requires saving first.  I must be doing something wrong...but really don’t know what it is.  When it asks for to insert site name....I’ve tried just about everything, but it does not accept any.  I know nothing about producing a website, and had hoped I could figures this out....but.....
     
    I have not registered a domain name at this point, but will: bluewaterantiques.ca is available and would be my choice.
     
    Hope you can help me.....
     
     

    • Tal Wix Team

      Replied by Tal January 6, 2014

      Hi,

       

      I'm sorry to hear you're facing difficulties.

       

      1. Regarding saving your site:

      - Make sure you're not inserting a name which already exist in your account or a name of a deleted site.

      - Make sure you're not using special characters, only use numbers and English letters.

      * If it still causing problems, please send us a screen shot of the error. You can find step by step instructions here .

       

      2. Wix currently offers .com, .org, .net,.biz, .co.uk and .info domain extensions, so unfortunately you can't purchase domain with a-.ca extension from WIx. Although, you can buy a Canadian domain elsewhere and connect it to your Wix site.

      You can use the following coupons to receive a discount on the yearly Unlimited/eCommerce premium packages!

       

      Please tell us how it went and rather you need further information

      Tal, Wix Team
  • informat048

    Replied by informat048 January 2, 2014

    ...I do not want to lose my work.  "How" do I duplicate each page? .

     

    • Tom Wix Team

      Replied by Tom January 3, 2014

      The account that you've contacted us from appears to be empty.

      In case there were no successful Saves of your site then I'm afraid that the current editor-session information will be lost. Please refresh the Editor and try again. If the error persists, please send us the URL of the template you are editing so we can further investigate it from our end.

       

      To avoid future work-loss, we highly recommend that you Save your site every few minutes while working on it, and after any major change.

       

      Thanks.

  • informat048

    Replied by informat048 January 2, 2014

    been working on site for several hours....but now unable to save!  Please advise.

    • Michal

      Replied by Michal January 2, 2014

      Hey informat048, 


      I apologize for the inconvenience.

      Please try the instructions in the Best Reply above (in blue). 

      If this doesn't help, go to this link and follow the instructions under 'Overview'. If you have done so and you are still receiving this error, please let us know. 

       

      Thanks,

       

      Michal - Wix Team
  • razan

    Replied by razan January 2, 2014

    thank u

  • tom22t7

    Replied by tom22t7 January 1, 2014

    回答希望

    私は、私のサイトを更新できずに3週間経過しています。

    払い戻しはもちろんですが、グーグル広告の延長と

    速やかな改善を求めます。

    早く私を助けて下さい。

    • tom22t7

      Replied by tom22t7 January 1, 2014

      サイトが壊れて保存されています!

  • octobercreative

    Replied by octobercreative January 1, 2014

    Hi, I can't save my changing, and can't change it to mobile view. Why?

    Thanks

    Eugene

  • krtanjekdjurdjica

    Replied by krtanjekdjurdjica December 31, 2013

    still happening!! help please!!! the suggestions posted about duplicate pages etc..don't work on my editor.

    • Michal

      Replied by Michal December 31, 2013

      Hey krtanjekdjurdjica, 

       

      I apologize for the inconvenience. 

      Though we are still investigating this error on our end, in many cases it can be solved locally. Please go to this link and follow the instructions under 'Overview'. If you have done so and you are still receiving this error, please let us know. 

       

      Thanks,

      Michal - Wix Team
    • BenjaminB Wix Team

      Replied by BenjaminB January 1, 2014

      Hi krtanjekdjurdjica,

       

      Can you try the editor again now?  You should be able to save without the error.

       

      Benny

    • krtanjekdjurdjica

      Replied by krtanjekdjurdjica January 1, 2014

      I am now and everything is ok for now. Thank you! I hope that this will never happen again. Happy new year!

  • siobhanjoanne

    Replied by siobhanjoanne December 31, 2013

    still happening!! help please!!!

    • BenjaminB Wix Team

      Replied by BenjaminB January 1, 2014

      Hi siobhanjoanne,

       

      I have tested your editor and didn't see an issue saving.

       

      Please check this again on your end and let us know if you require further assistance.

       

      Benny

  • rcthomas1

    Replied by rcthomas1 December 31, 2013

    Hello,

    I am receiving the same error 10104.  I really need to update my site and was just wondering how soon this will be fixed?  Please help

     

    thanks

     

    • Noa Wix Team

      Replied by Noa December 31, 2013

      Hi,

       

      Our technical team is working on a fix for the problem.

      If you need to update your site, try duplicating your pages.

       

      Let us know should you require further assistance.

      Noa - Wix Team
    • BenjaminB Wix Team

      Replied by BenjaminB January 1, 2014

      Hi rcthomas1,

       

      Can you try the editor again now?  You should be able to save without the error.

       

      Benny

  • adityakumar1411

    Replied by adityakumar1411 December 31, 2013

    error code is 10104

    plz just help me 

    • Noa Wix Team

      Replied by Noa December 31, 2013

      We apologize for the inconvenience,

      Please try our suggestions in the top of this thread.

       

      Let us know should you require further assistance.

      Noa - Wix Team

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