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Avi Wix Team

We are aware of this error and we are currently working on a fix.


We will update on this thread.

Meanwhile you can use one of the following suggestions

1. Reload the editor - This error will continue to occur when you have the same editor session open. Reloading the editor will reset the session but you will  lose the changes and updates you made since the last save/publish. You will be able to  work in the editor and save/publish your site again once you have reloaded it.

2. Duplicate the pages - If you do not want to lose the changes you have made, you can duplicate the pages on your site and delete the old pages. You should be able to save/publish your site again. 

 

We apologize for any inconvenience that this may have caused you.

 

 

Replies(3,462 replies total)

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  • saylordylan

    Replied by saylordylan Yesterday

    I CANNOT SAVE PLEASE HELP ME!!!!

    • Boris Wix Team

      Replied by Boris 21 hours ago

      Hi,

       

      Thank you for contacting Wix support team.

       

      I have checked the activity of your account and noticed that you were working on a new site for an extended amount of time until trying to save for the first time.

      In some cases trying to save after a large period of time can cause errors, and unfortunately we are not able to save the work for you on our end.

       

      Please try creating a new site, and try saving as you progress your work, about every 5 minutes.

      If the issue persists and you are unable to save, please provide us with the screenshot of the error you receive.

       

      Also, please also make sure to follow the steps provided in this link, and tell us how it went.

       

      We are sorry for the inconvenience, please feel free to contact us should you need further assistance.

      Best regards, Boris
  • rachelforrey4e

    Replied by rachelforrey4e 2 days ago

    When is this error going to be fixed? I need to save my work.

    • Or Wix Team

      Replied by Or 2 days ago

      Hi there,

       

      I apologize for the inconvenience caused to you by this issue.

      Unfortunately, we can't provide an ETA for the for this problem's fix at the moment.

       

      Please feel free to follow this thread by clicking "Follow this topic" in the first post. We will update on this thread as soon as any new information is available.

      All the best, Or - Wix support team.
  • gaelgoddess

    Replied by gaelgoddess 4 days ago

    Errors in setting up site

    Site will not let me edit text and keep getting error 10104 when I try to save anything.

    • Itamar S Wix Team

      Replied by Itamar S 4 days ago

      Hello,

       

      Please review the Best Reply herein above and follow the steps.

      In case you still encounter issues, please clear your browser's cache. You can find step by step instructions here.

  • glmrshine

    Replied by glmrshine July 20, 2014

    I am experiencing error 10104. I am unable to save changes made to my web site page.

    • Or Y Wix Team

      Replied by Or Y July 21, 2014

      Hello,

       

      Please review the Best Reply herein above and follow the steps.

      In case you still encounter issues, please clear your browser's cache. You can find step by step instructions here.

       

       

      All the best, Or
  • katiekochuba

    Replied by katiekochuba July 20, 2014

    Thank you- how do I duplicate pages?

    • leel Wix Team

      Replied by leel July 20, 2014

      Hi,

      To duplicate a page, click on Pages in your editor > Select the page you want to duplicate > click on Page Settings it's the little blue wheel > at the top of the new tab that opened you have the option to Duplicate.

       

      Please contact us should you require further assistance. 

  • katiekochuba

    Replied by katiekochuba July 20, 2014

    Hi! I am getting this message: Error: 10104
    If you are experiencing this error, please let us know by posting in our forum, here. Be sure to follow the forum thread for our updates. I really do not want to loose my work. What can I do?

    • Eyal Wix Team

      Replied by Eyal July 20, 2014

      Hi katiekochuba,

       

      Thank you for contacting us. Please read the Best Reply at the top of this thread for a reply to your question. 

       

      If there is anything else we can do for you, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • theresumeme

    Replied by theresumeme July 13, 2014

    I am getting this message when I go to my site. 

    Your site isn't published yet! To get your site online, click Publish in the editor. My website is:  http://theresumeme.wix.com/

    This is very frustrating as customers are redirected to my site and I have no idea how many days this has been down. I have published it and it tells me it is live but it is not. 

    • Itamar S Wix Team

      Replied by Itamar S July 13, 2014

      Hi,

       

      I see you have two websites - one is indeed published and can be accessed via this URL: http://theresumeme.wix.com/resumeme

       

      Your other website, moreland-staffing, is not published yet. In order for any changes to your Wix site to appear live, you will need to publish your site.

       

      To publish your site: From the top of the Editor, click Publish > review your SEO and Mobile View options > click Publish.

      After a few seconds, the confirmation box will appear > click OK.

       

      Note: Saving changes will not make them appear live. Every time that you save your site, you will need to click Publish to make the saved changes appear live.

       

      To learn more about Saving and Publishing, click here.

       

      We are here should you require any further assistance.

       

  • amystaubs

    Replied by amystaubs July 12, 2014

    I cannot save my work, I've just started working on a new site.  I've duplicated the page I was working on, deleted the original and tried to save again.  Nothing works.

    • Rony Wix Team

      Replied by Rony July 12, 2014

      Please note that I have checked your account and there are no existing sites under it. Please provide us with the following details in order for us to assist you:

      1. Wix Username: 
      2. Email Address used to register your Wix account
      3. Wix URL (i.e. http://www.wix.com/username/site orusername.wix.com/site): 
      4. Domain Name attached to your account.

       

      Also, please follow the instructions provided here to make sure it is not a local issue.

       

      Thanks and I await your reply. 

      Thanks, Rony Customer Solutions
    • amystaubs

      Replied by amystaubs July 12, 2014

      Nevermind, I lost all my work when I exited the editor since nothing else worked.  Guess I'll start again.
       

    • Tal Wix Team

      Replied by Tal July 13, 2014

      Hi amystaubs,

       

      I apologize for any inconvenience this issue has caused you.

      Next time I highly recommend you to keep the editor tab open and on a different tab logout and then login to your Wix account.

       

      Please don't hesitate to contact us for any further assistance,

      Tal, Wix Team
  • espinalesk

    Replied by espinalesk July 10, 2014

    there is an 10104 Error.. can someone please do something about this. LIKE NOW PLEASE !!!!!!

    I do not wanna lose 5 hours of work.. !!!!!!!!!!!!

    • Débora C Wix Team

      Replied by Débora C July 10, 2014

      Hi, 

       

      We understand your frustration. We apologize for any inconvenience that this may have caused you.

       

      Please read the instructions above. 

       

      Thanks

      Débora, Wix Team
  • espinalesk

    Replied by espinalesk July 10, 2014

    WTH !!! it took me 5 hours to complete my website.. now it doesn't let me !!!!!!! it says error

    • Débora C Wix Team

      Replied by Débora C July 10, 2014

      Hello espinalesk 

       

      Thanks for getting in touch with Wix support. 

      We are sorry to hear you are experiencing problems with your site. Are you getting Error 10104?

       

      Please read the best reply by the team. 

       

      Thanks for your patience and understanding. 

       

      Cheers

      Débora, Wix Team

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