Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
Avi Wix Team

We are aware of this error and we are currently working on a fix.


We will update on this thread.

Meanwhile you can use one of the following suggestions

1. Reload the editor - This error will continue to occur when you have the same editor session open. Reloading the editor will reset the session but you will  lose the changes and updates you made since the last save/publish. You will be able to  work in the editor and save/publish your site again once you have reloaded it.

2. Duplicate the pages - If you do not want to lose the changes you have made, you can duplicate the pages on your site and delete the old pages. You should be able to save/publish your site again. 

 

We apologize for any inconvenience that this may have caused you.

 

 

Replies (3,425 replies total)

Show my replies first
  • jilllennon

    Replied by jilllennon 19 hours ago

    Bitterly disappointed, Is there a solution as yet?

    • Stav Wix Team

      Replied by Stav 17 hours ago

      Hi,

       

      I'm very sorry for your inconvenience.

       

      Read "best reply" post above for more information about this issue and steps to go around it temporarily.

      Also, please make sure you follow this topic, in order to get updates when it is resolved.

       

      Should you have any other questions, please let us know!

      Thanks, Customer Solutions
    • jilllennon

      Replied by jilllennon 9 hours ago

      Look I have bought and paid for my charity which is hosted through yourself, I am soon to purchase A years membership for community newsletter  working on and I have recommended you to the community church for theirs.  It seems you have been apologising for a long time re this bug, should I withdraw and move on as I don't have time to hope it may be fixed? With all due respect I do all this voluntarily and when they are paid for I need to know this is not a recurring theme with wix

      Jill

    • Natty Wix Team

      Replied by Natty 4 hours ago

      Hi Jill,

      In order for us to assist you as effectively and efficiently as possible, we require that you provide us with some additional information. Please be sure to provide as detailed a description as possible when describing the difficulties that you have experienced:

       

      Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.

       

      Thank you for your cooperation and we await your reply.

  • tybarronblanch

    Replied by tybarronblanch April 13, 2014

    all the hours of work I put into building this first new site I m building and then I find that I cant save any of the work what  waste of time , not  such a good site after all  how di I save for the first time I just get a 10104 error

    • tybarronblanch

      Replied by tybarronblanch April 13, 2014

      after reading all the post what a joke this business has become

       

    • Léa Wix Team

      Replied by Léa April 13, 2014

      Hey,

       

      We sincerely apologize for the inconvenience.

      Please follow the instruction and keep us notified.

       

       

      Léa - L'Équipe Wix
  • tybarronblanch

    Replied by tybarronblanch April 13, 2014

    how do you Duplicate the pages

    • Léa Wix Team

      Replied by Léa April 13, 2014

      Hey,

       

      To duplicate pages simply follow these steps:

      1. From the left toolbar, click the Pages icon to open the Page Manager. 
      2. Next to your page, click the settings icon. 
      3. From the top of your Page Settings window, click Duplicate. 
      4. Name your page. 
      5. Click OK. 
       

      Your page is duplicated. 
       

      For more information about pages click here.

      Léa - L'Équipe Wix
  • ppd373

    Replied by ppd373 April 12, 2014

    Havent saved since staring work on this page and it wont let me duplicate the pages and have tried several times now. Don't want to lose what has been done so far

    • Gat Wix Team

      Replied by Gat April 12, 2014

      Hey,

      We are very sorry for the inconvenience.

      Please try to follow the instructions in the best reply above.

      If you are still experiencing an issue saving your site, please click here and follow the error troubleshooting instructions.

       

      Thanks,

       

       

      Gat Wix Team.
  • vilmermaraj

    Replied by vilmermaraj April 11, 2014

    I've been working really long time on my site and have NOT saved it any time, and now i get ''Error: 10104
    If you are experiencing this error, please let us know by posting in our forum, here. Be sure to follow the forum thread for our updates.'' when i try to save, what do i do? i dont want to lose everything i've done.

    • Ira Bel Wix Team

      Replied by Ira Bel April 12, 2014

      Hello,

       

      Please try to duplicate all your pages and delete the old ones and then try to save. Update us if it doesn't work.

      In the future, please be sure to save your changes now and then, so your work wouldn't be lost.

  • renate70

    Replied by renate70 April 7, 2014

    I am not allowed to save my changes on the site. What can I do? this seemes to be a regular problem for other costumers aswell.

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team April 7, 2014

      Hi,

       

      Have you tried performing the steps specified on the main thread?

      Best regards, Miki- Wix Support Team
  • tbiedenharn

    Replied by tbiedenharn April 3, 2014

    You folks have been experiencing this same "won't save changes" problem for MANY months and do not seem to know how to correct the problem. Very disturbing for someone testing out which website editing tool to use!  I think I'll keep looking at other options.

    • Gat Wix Team

      Replied by Gat April 3, 2014

      Hello,

      We are sorry to hear you feel this way.

      Please note that as any other software development company, we too are experiencing some bugs from time to time.

      Note that we have fixed previous issues with saving the editor, and sometimes there are new ones that arouses, but we are constantly working on fixing those bugs, successfully. 

       

      Sincerely,

       

       

      Gat Wix Team.
  • hahleenahpeaks

    Replied by hahleenahpeaks April 3, 2014

    im a senior and I need this to be fixed please ,, this is my product and I have to present tommorow

    • Tal Wix Team

      Replied by Tal April 3, 2014

      Hi,

       

      I apologize for any inconvenience this issue has caused you.

      Please follow the steps showing on the best reply at the top of this page.

       

      Thank you for your cooperation,

      Tal, Wix Team
  • picturesbyjackiep

    Replied by picturesbyjackiep March 23, 2014

    I wasn't able to save the very first time!  It prompted me to save (tor the first time) and won't let me save.

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team March 24, 2014

      does the problem repeats itself when using a different computer/browser?

      Alon - Wix Team
  • watson16252

    Replied by watson16252 March 3, 2014

    I am getting the error message

    • Tal Wix Team

      Replied by Tal March 4, 2014

      Hi,

       

      I'm sorry to hear you're facing such difficulties with your Wix site.

      Please follow the steps showing on the best reply at the top of this page.

       

      Thank you for your cooperation,

      Tal, Wix Team

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply