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wix Wix Team

If you are experiencing the following issue, please post in this thread and include the site you are experiencing this issue with. 
 
We will examine your site and try to resolve this issue for you. 
 
We apologize for the inconvenience and appreciate your patience and understanding.

Replies(13 replies total)

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  • inlandpawn

    Replied by inlandpawn June 10, 2014

    I get this error 

    "Oops!
    There seems to be a problem switching to the Mobile Editor. Please contact Wix support to help you solve the issue. (code: 21062)  "  

    when I am trying to switch to mobile editor  for http://www.inlandjewelryandloan.com/  

    please help 

    thank you 

     

    • Nati Wix Team

      Replied by Nati June 11, 2014

      Hey inlandpawn,

       

      Thank you for contacting Wix support.

       

      Please be informed that I have accessed your site and I was able to replicate the issue on my end.

       

      We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

      We will contact you with any feedback as it arises.

      Thank you for your patience and understanding.

      Best Regards, Nati - Wix Support Team
    • BenjaminB Wix Team

      Replied by BenjaminB June 12, 2014

      Hi inlandpawn,

       

      We have resolved the issue here for you.

       

      You should be able to switch between your desktop and mobile editor.

       

      Benny

    • inlandpawn

      Replied by inlandpawn June 12, 2014

      thank you for the help and the quick response 

       

    • Or Wix Team

      Replied by Or June 13, 2014

      You got it :)

      All the best, Or - Wix support team.
  • ediepie

    Replied by ediepie May 28, 2014

    Hi,

     

    Neither of my sites are working.

    www.andybridge.com

    and 

    www.itspaintingcatsanddogs.com

    it is impossible to get any kind of help from your site.

    • Alon - WIX team Wix Team

      Replied by Alon - WIX team May 28, 2014

      your domain name "http://www.itspaintingcatsanddogs.com/" is working as expected.

      your domain name . "http://www.andybridge.com/" is not connected to wix servers hence the problem; Please contact your domain name registrar (www.easyspace.com) and ask them to change your domain's NS (name servers) records to:

      NS1.wix.com

      NS2.wix.com

       

      Alon - Wix Team
    • ediepie

      Replied by ediepie May 28, 2014

      Hi,

       

      I checked with easyspace and the NSs are already set to 

      NS1.wix.com

      NS2.wix.com

      What should I do now?

       

      Pascale

    • Ritti Wix Team

      Replied by Ritti May 29, 2014

      Hi,

      It appears you chose the wrong connection method in the Wix Domain Manager.
      To correct this, please follow the instructions here

      Best, Ritti
    • ediepie

      Replied by ediepie May 29, 2014

      Hi, My website has worked fine for several years and all of a sudden it doesn't an yet i have not changed anything. I tried to do what you suggested but i did not have the options you mentioned. Can you do it for me plase?

       

    • Alina Wix Team

      Replied by Alina May 29, 2014

      Please note that your domain is not properly connected to your Wix site. To connect a domain to a Wix site, we recommend connecting the name servers (NS) to Wix. This means that the domain is still located at the original host (where you purchased your domain name from), but the domain redirects to the Wix site. 
      When you connect your domain to Wix by nameservers, we can offer support and assist you in creating any DNS records you might need. 


      To solve this problem simply send your domain hosting company (where you purchased your domain name from) the following message:


      "I have built a site on Wix.com. Please connect my domain to their Name Servers - NS1.WIX.COM (IP address 216.139.213.90) and NS2.WIX.COM (IP address 95.211.144.195)"



      After sending your message, please allow up to 72 hours for changes to take effect (propagate).


      Here you can find your current NS records and also check if they have been updated. 



      Please let us know should you require any further assistance and we will be happy to help you. 
      Alina, Wix Support Team
  • thebrassangel

    Replied by thebrassangel May 21, 2014

    I'm having the same issue. I cannot double click to edit text, nor does anything happen when I right click and press edit text. Major hold up. Site: thebrassangel

    www.TheBrassAngel.com
    • Alina Wix Team

      Replied by Alina May 21, 2014

      Hey, 
       
       
      I am sorry you are experiencing difficulties. Unfortunately, I was not able to reproduce this issue on my end as you can see in the screenshot below:

       
       
      Please try the following steps to make sure that your issue is not a local one:
       
      1. Open your browser to a blank page. Close any Wix pages that are open.
      2. Clear your browser's cache and cookies of "Everything". You can find step-by-step instructions here.
      3. Restart your browser and then log into your Wix account and try again. 
      4. Try using an anonymous browsing window and see if it helps:
      With Chrome, use the CTRL + SHIFT + N keyboard shortcut.
      With Firefox, use the CTRL + SHIFT + P keyboard shortcut.
       
      If you can view your site this way, please try disabling browser add-ons or internet monitoring software one-by-one to find out which is the problematic one.
       
      5. Try using other browsers to open Wix. Recommended browsers include Google Chrome, Mozilla Firefox, and either IE or Safari (depending on whether you use a PC or a MAC).
       

      To download the latest Google Chrome browser please click here
      To download the latest Firefox browser please click here
      To download the latest Safari browser please click here
      To download the latest Internet Explorer browser please click here
       
      Let us know if the problem persists or if you need any additional help. 
      Alina, Wix Support Team
    • thebrassangel

      Replied by thebrassangel May 21, 2014

      I'm no longer having the problem. Thanks a mil!!

      www.TheBrassAngel.com
  • kelvinsze

    Replied by kelvinsze February 6, 2014

    Error switching to mobile editor

    Hi Wix team,

     

    I got the following error message when I want to switch from Desktop to Mobile editor:

    Oops!
    There seems to be a problem switching to the Mobile Editor. Please contact Wix support to help you solve the issue. (code: 21062)

    Thank you!

    Kelvin

    • Uma - Wix Team Wix Team

      Replied by Uma - Wix Team February 6, 2014

      Hi,

      We apologize for the inconvenience

      We have forwarded the relevant information to our QA department for further investigation.

      We will contact you with any feedback as it arises.


      Thank you for your patience and understanding.

    • Omer Wix Team

      Replied by Omer February 10, 2014

      Hey Kelvin,

       

      The problem should now be fixed.. Please check the editor now and see if you are able to access the mobile editor.

  • olliemorah1

    Replied by olliemorah1 January 17, 2014

    Hi there, I am getting this error when I try to edit my mobile site.... website is soccer.

    Thanks!

    • Tali Wix Team

      Replied by Tali January 17, 2014

      Hey

      I'm sorry for the inconvenience.

      We have forwarded the relevant information to our QA department for further investigation.

      We will contact you with any feedback as it arises.

      Thank you for your patience and understanding.

      Tali, Wix Team
    • Tom Wix Team

      Replied by Tom January 18, 2014

      I fixed this issue for you. 

      Please let us know if you require any further assistance.

  • cavercc

    Replied by cavercc December 4, 2013

    Same Challenge as the others. My mobile action bar is not working and I am not able to use the mobile site editor, For the past 3 weeks It says  

    Oops!
    There seems to be a problem switching to the Mobile Editor. Please contact Wix support to help you solve the issue. (code: 21062)

    Please let me  know if you all can fix this.

    • Alina Wix Team

      Replied by Alina December 4, 2013

      Hey, 

      I am sorry to hear that you are experiencing difficulties.

      Please specify on which site of your sites does this issue occur and we will check this further. 

      Thanks, 

      Alina, Wix Support Team
    • cavercc

      Replied by cavercc December 5, 2013

      thank you this is our wigs by cc page

       

      wigs-by-cc

      http://www.wigsbycc.com/

      Thank you

    • Dror - Wix Support Wix Team

      Replied by Dror - Wix Support December 5, 2013

      We have forwarded your query to the relevant team for further investigation. We sincerely apologize for the inconvenience, and will update as soon as feedback is available. Thank you for your patience and understanding.

      Dror - Wix Team
    • BenjaminB Wix Team

      Replied by BenjaminB March 31, 2014

      Hi cavercc,

       

      You should now be able to switch to the mobile editor.

       

      Benny

  • neetijaggi16

    Replied by neetijaggi16 November 26, 2013

    Hi I am experiencing the same issue! Thanks.

  • neetijaggi16

    Replied by neetijaggi16 November 25, 2013

    Hi Ritti

    Thanks for your help, I removed the Mail Chip app but the same error is occurring! 

    • Tom Wix Team

      Replied by Tom November 25, 2013

      Hi @ neetijaggi16,

       

      I apologize for the inconvenience. I merged your case over to the thread dedicated to this error. We have forwarded the relevant information to our QA department and they are currently working on resolving the matter.

      We will contact you with any feedback as it arises.

      Thank you for your patience and understanding.

       

      Tom

      Wix Team

    • neetijaggi16

      Replied by neetijaggi16 November 26, 2013

      Thanks Tom!

    • Tom Wix Team

      Replied by Tom December 5, 2013

      I fixed this issue for you. 

      If you require any further assistance in the future please don't hesitate to contact us again.

       

      Tom

      Wix Team

  • Ritti Wix Team

    Replied by Ritti November 21, 2013

    Hi,

    There is an error in your website regarding "Mail chimp". Please remove and re-add the application , save and publish. Please try to see if the error in the mobile editor still persists.

    Please let us know if this has resolved the issue.

    Thank you!

    Best, Ritti
  • neetijaggi16

    Replied by neetijaggi16 November 21, 2013

    Error when switching to mobile editor!

    Hi there,

    I keep getting this error below when trying to switch to the mobile editor...please help! 

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