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  • Shai Wix Team

    Replied by Shai April 26, 2014

    At Wix, we do everything in our power to provide the highest level of support and service.

    However, in order for us to assist you as effectively and efficiently as possible, we require that you provide us with some additional information. Please be sure to provide as detailed a description as possible when describing the difficulties that you have experienced:

    1) Please provide us with a detailed description of the steps that you have taken so far so that we can replicate the process on our end and assist in finding a solution.
    2) Please provide us with more information about the location of the problem on your site, i.e. on what page can it be found?
    3) Which component in the editor are you having trouble with, i.e. the text box?

    *Please make sure to include a screen shot, if possible.

    Once we receive this information, we will be able to assist you. Thank you for your cooperation and we await your reply.

    Shai - Wix Support

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