Wix Answers

Do not post confidential info such as passwords or financial information.
Cancel
Post Question
wix Wix Team

If you are unable to load the HTML editor for your site, please try troubleshooting with the following steps:

1. Try using another browser, such as Google Chrome or Mozilla Firefox.

2. If it does not load in several browsers, please try using another internet connection (if possible). Sometimes the router or network's firewall may block the connection, and this is usually an easy way to test if this is the case.
If you have access to your router and modem, you can try connecting to the modem directly (i.e. plug the ethernet cable from your modem into your computer) in order to see if the router was causing the issue.

3. Try editing another site. Are you able to? If you don't have another site, please go to the 'create' page of Wix.com and try to edit a new template. 
Are you able to load the editor for other sites, or do you experience this problem for all websites?

4. Check your Antivirus and Firewall software. Try temporarily disabling them (for 2-3 minutes) and then edit your site. Was this blocked by the Firewall or Antivirus on your computer?

5. If you use the same extensions in several browsers, please try disabling all of the extensions in any one browser and then edit your site.
Alternatively, if you have Google Chrome installed, you can open a new Incognito window (ctrl+shift+n in windows) and log in to your account. Can you edit your site now?


If you still experience this issue, please let us know and also tell us which of the above steps you've already gone through so that we can continue to assist you in resolving the problem.

Replies(368 replies total)

Show my replies first
  • mauritian3zzz

    Replied by mauritian3zzz One hour ago

    My experience with Wix is this: I manage 2 different websites, both created with Wix. When I want to edit either, I simply open the relevant website y entering its URL. I then scroll down to the bottom of the page. In one case, it says: "Webmaster login" and in the other, "Proudly created with wix.com". When I click on whichever phrase it is, I am taken to a login page which only asks for my password.
    The main problem I have with WIX when I am trying to edit is that it seems to take an awful long time to deal with images, e.g. when downloading photos. If I try to edit an image after adding it to my media folder, it takes forever. I now edit my images before adding them to the image folder. On the other hand, editing text is no problem at all. I don;t know if it is at all significant but I use a Mac and iPhoto.

  • raptup

    Replied by raptup 4 hours ago

    We're building an ecommerce site and someone else has been loading the pics.  However the wrong size was uploaded and now is making accessing the editor to delete them impossible.

    Poor thing has loaded A LOT  is there a solution to delete these images so we can access the editior again and post the correct sized ones.

  • abeattieharold

    Replied by abeattieharold 7 hours ago

    My editor will not open and sometimes Wix will not even allow me to sign in (it won't recognize my email address at all). When I am able to gain access, the browser gives me an error message when I try to go into my editor.

    My site is www.sawahbali.org. Please help! This is extremely frustrating. 

  • daxfurniture

    Replied by daxfurniture 21 hours ago

    For the past few days it's IMPOSSIBLE to load the editor. Tried everything - IE 11, Chrome 36, Firefox latest ; Different PC's ; Different Internet connections ; Several websites. PLEASE DO SOMETHING!!! Sometimes it loads after about 2 minutes or so, but most of the time I can just wait & wait for nothing. Wix support team, what's going on???

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team 17 hours ago

      Hi,

       

      I've entered your Editor and I noticed the slow loading time, and it stems from the fact that you have a huge mass of images and pages on the site.

       

      In order to optimize your site for speed, try to follow these guidelines:

      - Don't use too many animations on your homepage
      - Try to use a uniform font for your site (1-3 fonts)
      - If you decide to use an MP3 on your homepage, try to use a smaller file.
      - If you use many shapes and components in the editor to create a larger image, it would be best to create a single image, with these elements, on your computer and then upload it to Wix.

       

      Best regards, Miki- Wix Support Team
    • daxfurniture

      Replied by daxfurniture 16 hours ago

      Miki, thank you for your quick responce. Unfortunatlly I don't think that my mass of images is the issue. Please let me explain.First of all, this issue just started a few days ago! I've had these images on the website for sometime now, and everything was okay. All images were loaded and Photoshoped to optimization. I have to use them - The entire website idea is a Hi-Def store catalog.
      More over, let's just say you're right about my mass - Is buying a Premium pack, with a large storage, about to solve my problem?

      Thanks again

  • retailmantra14

    Replied by retailmantra14 Yesterday

    I am also not able to open html editor. Please help as I am not able to complete the website development

    • retailmantra14

      Replied by retailmantra14 Yesterday

      All the above processes have been done but still not working. Please help

    • Gat Wix Team

      Replied by Gat Yesterday

      Hi retailmantra14,

      Thank you for contacting Wix support!

      Please clarify with which website is it occurring ?
       
      Also I noticed that you are using Chrome 32 which is an outdated version. 
      Please try to update your browser. To download the latest Google Chrome browser please click here.
       
      Thanks,
      Gat Wix Team.
  • tecsystv

    Replied by tecsystv 4 days ago

    Wix HTML5 Editor doesn't load

    When I click on "Edit Site", another window opens and it remains stuck showing the "Loading Wix HTML5 Editor" message...

    • Barrios Wix Team

      Replied by Barrios 3 days ago

      Hi,

       

      I have added your question into the relevant thread, please see the Best reply above. 

      f you still experience this issue, please let us know and also tell us which of the above steps you've already gone through so that we can continue to assist you in resolving the problem.

       

      We are here should you require further assistance. 

      Many thanks, Barrios
  • stripeycatstudios

    Replied by stripeycatstudios 5 days ago

    Still not opening regularly on my end...
    I'll give the list of options a try. If none of that works I'll contact again.
    Thank you.! 

    • Rony Wix Team

      Replied by Rony 5 days ago

      Hi, 

      We apologize for the inconvenience. 

      Please let us know if you need any further assistance.

      Thanks, Rony Customer Solutions
  • mauritian3zzz

    Replied by mauritian3zzz July 14, 2014

    Fortunately my problem was solved some time ago. Not sure how exactly as I didn't do anything to sort it. It appears that in my case, it was a problem with the server or my access to the internet.

    I am actually managing 2 websites, both created with WIX and both work well. Except that editing images can take forever. I now edit my images in iPhoto or similar program before adding to either website.

    I regret I cannot offer any constructive response to the issues reported through here.

    • Ella Wix Team

      Replied by Ella July 14, 2014

      Hi,

      Thank you for your concern. I can assure you we answer and help each and every one contacting us :)

      Should you need any further help, please let us know!

      Ella

  • cadeorade12

    Replied by cadeorade12 July 14, 2014

    Hello, whenever I open my editor it will never load, even though it looks like it is loading. I haven't used my editor within about a month now, and I can't edit it anymore. Does this have something to do with it? I have tried all the steps, and it doesn't work. Mind giving me other tips?

    • Jonathan Wix Team

      Replied by Jonathan July 14, 2014

      Time passed is not a factor with the editor working properly or not. The editor comes up just fine form our end:

      Please clear cache (instructions here) and try editing again, if that doesn't work try a different browser such as Firefox.

       

      Tell us if it worked.

  • josephhr

    Replied by josephhr July 10, 2014

    Hi

    I cant access my wix editor...  want to update http://josephhr00.wix.com/heiron-art .

     

    Regards

    Heiron

    • Katie Wix Team

      Replied by Katie July 11, 2014

      Hi Heiron,

       

      I merged your post to the relevant thread for better support.

      I also checked your site and was able to open it without any issue:

      If you still have issue accessing your editor, please refer to the above Best Reply.

       

      Thanks,

       

      Katie
    • josephhr

      Replied by josephhr July 14, 2014

      Thanks its working.......

    • Miki- Wix Team Wix Team

      Replied by Miki- Wix Team July 14, 2014

      Great!

       

      Please feel free to contact us anytime!

      Best regards, Miki- Wix Support Team

Add reply

Mark this reply as Best Reply
Close open child tickets
Post reply