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wix Wix Team

Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.
 

With the new HTML editor we give you option to use the advanced HTML5 technology which entails new capabilities and solutions for your site as well as comprehensive support for mobile devices. However, HTML5 is still a relatively new technology and it not yet fully supported by all browsers. These browsers will catch up with this technology, but to make sure things run smoothly, please make sure to update all your browsers to the most recent versions. You can easily check how well does your current browser support HTML5  here.
 

To download the latest Google Chrome browser please click here.
To download the latest Firefox browser please click here.
To download the latest Safari browser for Mac please click here.
To download the latest Internet Explorer browser please click here.
 

You can also check out this site to see a detailed look at which browsers are better optimized for HTML5. 
 

Notes
1. Microsoft does not support IE9 on Windows XP. If you're using Windows XP, we suggest you use another browser. We hope Microsoft will provide a solution for supporting HTML5 in the Windows XP Operating System soon.

You can see Microsoft's answer from their support here as well as a more in-depth explanation from their support forums here.


2. If your viewers use IE8 please find instructions here.

Replies(164 replies total)

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  • sossiformals

    Replied by sossiformals January 25, 2014

    My firefox ver. 26 browser fails to load my website, while displaying "transferring data from static.parastorage.com" then it becomes unstable and crashes.  What's the problem?

    • Dima Wix Team

      Replied by Dima January 25, 2014

      Hi,

      I assume you're referring to sossiformalwear.com?

      I visited your site using Firefox and didn't experience any problems with it.


       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

      Dima -Wix support team-
  • angottiinteractive

    Replied by angottiinteractive January 23, 2014

    My website loads in the most recent version of Safari (6.1) but none of my links work.  I can only access the home page.  Can you resolve this?  Thank you!

    • Hudson Wix Team

      Replied by Hudson January 23, 2014

      I have just viewed your site on Safari and was not able to recreate the issue.

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.
       

       

  • jadorehti

    Replied by jadorehti January 22, 2014

    Some people can't access the website

    When some people try to access the website, they keep getting an errror message.

    Some have "This page cannot be displayed" or "You cannot access this website"

    • HIRO Wix Team

      Replied by HIRO January 22, 2014

      Hi there,
      Please make sure that your visitors are using the most updated version of supported browsers when they visit your Wix site.
      For further details regarding the supported browser information,
      please refer to the Best Reply of this thread.
      Should you require further assistance, please feel free to contact us anytime.
      Thanks!

      -HIRO, Wix Team
  • benja057

    Replied by benja057 January 22, 2014

    Hi there. My Wix PREMIUM website is not coming up on Firefox or Chrome browsers. Only appears on Safari. 

    PLEASE HELP! Paying $$ per month for premium service does not do my business any favors. Thank you!

    • Nat

      Replied by Nat January 22, 2014

      Hey,

       

      You have two premium sites under your account, which site is in question?

      Please don't hesitate to contact us again. Nat
    • benja057

      Replied by benja057 January 30, 2014

      Both of them. 

    • Samantha Wix Team

      Replied by Samantha January 30, 2014

      Hi !

       

      I cannot reproduce the issue. All your sites are coming up on Chrome. Can you make sure you are using a compatibkle version of FF abnd Chrome ?

       

      To download the latest Google Chrome browser please click  here
      To download the latest Firefox browser please click  here

       

      Please let us know !

       

      Bonne journée ! De la fondation à l'introduction au Nasdaq : l'histoire de Wix en Images : http://fr.wix.com/blog/2013/12/16/de-la-fondation-a-lintroduction-au-nasdaq-lhistoire-de-wix-en-images/
  • daydreamer135

    Replied by daydreamer135 December 30, 2013

    Hi

    My website works with every browser except Internet Explorer. What can I do?

    • Sol Wix Team

      Replied by Sol December 30, 2013

      Hi daydreamer135,

       

      What version of the IE are you using? What exactly do you see?

      Wix is not compatible with IE8 because IE8 does not support HTML5 technology.

      Many large technology companies, such as Google, have stopped supporting older browsers (IE8 included) in order to focus on advancing the future of internet technology (like 'HTML5').

      Perhaps most notable is that Microsoft has been forcing IE updates from IE8 to IE9 through windows updates (although you can opt-out of this) - for the same reasons stated above. You can read more in the Windows blog post from last year here.

      Unfortunately we will not be able to provide support for IE8 and other older browsers that do not support HTML5.

      You can also read the article on the Wix Blog here.
       

      The HTML Editor is compatible only on IE9 and up (IE10 and IE11). If you have Internet Explorer 9 and you are receiving an error that your Internet Explorer browser needs to be updated but you already have the most updated version, please follow the steps here. To download the latest Internet Explorer browser please click here.

       

      For information about adding an Internet Explorer 8 Detection widget, click here.

      :) Sol Wix Team
  • crystaljoymusic

    Replied by crystaljoymusic December 6, 2013

    Would there be any reason for my pages to not load in Chrome if I was running Linux?  If I'm having problems seeing my own website, wouldn't other people?  Is there a default page that you guys could set up if a person's browser is not compatible instead of a completely white page?

    • Eyal Wix Team

      Replied by Eyal December 6, 2013

      Hey crystaljoymusic, 

       

      Please make sure you enter your URL correctly: http://crystaljoymusic.wix.com/crystaljoymusic

       

      While browsing on the web, your computer and browser stores various information. This build up of information can sometimes cause conflict.

      Please clear your browser's cache. You can find step by step instructions here.

      If this doesn't solve your issue, please let us know!

      Thank you,

      Eyal, Wix Customer Support Team
  • Dominiqueneo

    Replied by Dominiqueneo December 2, 2013

    http://www.webpagetest.org/result/131202_BS_JF5/

     

    Sorry this link provides the full info instead for www.craft-play.com

  • Dominiqueneo

    Replied by Dominiqueneo December 2, 2013

    Hi my site also takes ages to load.

    www.craft-play.com

    I did the test and it seems that content is not much isn’t it?

    What can I do or how can I improve on that?

     

    Please advise.

     

    http://www.webpagetest.org/result/131202_BS_JF5/1/breakdown/

    • Niv Wix Team

      Replied by Niv December 2, 2013

      Hi,

      I tested your site using webpagetest and got the following results.

      After reviewing the results and checking your site I noticed that a few of your images aren't compressed. To ensure that you maintain the quality of your photos and decrease loading time to a minimum when uploading to Wix, please follow the guidelines here.

       

      In addition, to improve your site's performance, we suggest disabling any auto-play features on your landing page (in your case the slideshow on the home page).

       

      If you have done the above and you are still experiencing this issue, please let us know.

      Niv, Wix Support
  • ophiryaniv

    Replied by ophiryaniv November 27, 2013

    dose my wix site support safari?

    hii i tried to enter to my site from mac and the safari browser doesn't all of my pages,

    the home page load but when i tried to click to another page it doesn't work.

     

    wait for yours answer 

    tnx

    • HIRO Wix Team

      Replied by HIRO November 27, 2013

      Hi ophiryaniv,

      Yes, Safari is one of our supported browsers.
      However, please make sure that your browser is always most updated in order to correspond with HTML5 technology, which is an essential element for Wix sites to be viewed as well as edited.

      Please refer to the Best Reply of this thread to learn more about supported browsers.

      Should you require further assistance, please feel free to contact us anytime.
      Thanks.

      -HIRO, Wix Team
    • ophiryaniv

      Replied by ophiryaniv November 27, 2013

      tnx i will check it

  • jiovanniv

    Replied by jiovanniv October 14, 2013

    I have Safari 6.0.5. on Mac OSX 10.8.4.

    On my home page, the text/image 'photography' has part of the 'P' & 'Y' cut off as if it's too big.

    However on the editor there  is no such indication.

    I actually just tried to make it bigger and the editor allowed me to make the text/image 'photography' considerably larger.

    iphone iOS7 has the same problem. 

    I have published all changes made when editing.

    I also have Firefox Mozilla on PC. and went to see if it has the same problem and the site doesn't appear at all on the PC. Just a blank screen of white.

    Can you pleased explain what is wrong and how to fix it.

     

    • Nat

      Replied by Nat October 14, 2013

      Hey,

       

      Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
       

      To upload the screenshot, simply click on the "Upload" button and follow the steps.
       

       

      Please don't hesitate to contact us again. Nat

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