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wix Wix Team

Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.
 

With the new HTML editor we give you option to use the advanced HTML5 technology which entails new capabilities and solutions for your site as well as comprehensive support for mobile devices. However, HTML5 is still a relatively new technology and it not yet fully supported by all browsers. These browsers will catch up with this technology, but to make sure things run smoothly, please make sure to update all your browsers to the most recent versions. You can easily check how well does your current browser support HTML5  here.
 

To download the latest Google Chrome browser please click  here
To download the latest Firefox browser please click  here
To download the latest Safari browser for Mac please click  here
To download the latest Internet Explorer browser please click  here
 

You can also check out this site to see a detailed look at which browsers are better optimized for HTML5. 
 

Notes
1. Microsoft does not support IE9 on Windows XP. If you're using Windows XP, we suggest you use another browser. We hope Microsoft will provide a solution for supporting HTML5 in the Windows XP Operating System soon.

You can see Microsoft's answer from their support here as well as a more in-depth explanation from their support forums here.


2. If your viewers use IE8 please find instructions here.

Replies (142 replies total)

Show my replies first
  • wesedward7 Premium VIP

    Replied by wesedward7 April 9, 2014

    I have designed 3 sites and love how they all look on wix, however a lot of people out there do not update browsers and a lot of my customers use safari and say they are having trouble viewing my sites. I tried on some IE that were older and the sites are very slow or do not show up at all. Is there a way to format my wix account to show up on older browsers I read the explanation that everyone needs to update to view wix sites, I cant control who updates and dont want to lose business because everyone has to have the most updated browser to shop with me.

    • HIRO Wix Team

      Replied by HIRO April 9, 2014

      Hi wesedward7,
      Thank you for contacting Wix.
      Unfortunately, it is not possible to view Wix sites on some browsers with older version. It is, in fact, out of our hands since the issue originates in how much HTML5 components each browser support.
      Please visit THIS PAGE to check how HTML5 is supported on various browsers. 
      We appreciate your kind understanding and cooperation.
      Best regards,

      -HIRO, Wix Team
    • wesedward7 Premium VIP

      Replied by wesedward7 April 9, 2014

      Also I've noticed that wix.com will show up well on these other older browsers.

    • wesedward7 Premium VIP

      Replied by wesedward7 April 9, 2014

      Thank you, I will put a disclaimer in the menu screen so people will know it is HTML5! And with time the browsers will catch up

    • HIRO Wix Team

      Replied by HIRO April 9, 2014

      Hi wesedward7,
      Yes, it is all depending on the contents added to your Wix site.
      However, in order to make sure that all parts will be displayed with the proper layout, it is best to use the browsers with most updated versions. 
      We apologize for not being able to provide the answer that you are seeking for.
      Should you require further assistance, please let us know.
      Best regards,

      -HIRO, Wix Team
  • designatag

    Replied by designatag April 8, 2014

    internet explorer

    Hi,

    My customers are complaining about very slow activity when using Internet Explorer. Is WIX supposed to  be compatible with IE?

    Please advise...

    • CarleyS Wix Team

      Replied by CarleyS April 9, 2014

      Hi designatag,

       

      I have merged your post to the thread on this topic. Please see the Best Reply above for more information.

       

      Do you know if your visitors are using the most recent version of Internet Explorer? If this is the case, we will review this matter further.

      - Regards, Carley
  • shiznittlefritz

    Replied by shiznittlefritz April 7, 2014

    Different browsers, different formatting

    I've just gotten started building my site with Wix and already running into formatting issues. The formatting of my page seems to differ from browser to browser, with Internet Explorer displaying the page as intended (go figure) and Chrome displaying the page with distorted elements. Is this a bug or something I'm doing wrong? 

    • Paola Wix Team

      Replied by Paola April 7, 2014

      Hi,

      Thanks for getting in touch!

       

      Please read the best reply above and make sure you have installed the latest version of each browser.

      I checked your site on chrome, firefox and safari:

      http://shiznittlefritz.wix.com/fortnelsonshow

      And it looks great!

      Chrome

      Safari

       

      Please be more specific, which sections, which pages, and if possible a screenshot of how you see it, so we can check further.

      Thanks!

  • derma-roller

    Replied by derma-roller April 1, 2014

    website look bad on explorer

    http://derma-roller.wix.com/skin

    • Darth V. Wix Team

      Replied by Darth V. April 1, 2014

      Hello!

       

      Please see the answer below. 

       

      I noticed that you have posted multiple questions on the forum.
       
      In order to receive a more accurate response and to avoid any confusion with overlapping material, please post your question only once.
       
      This will also speed up our response time to you since you will not have to repeat your issue multiple times and explain it to multiple representatives.
      Best regards, WIX Team
  • derma-roller

    Replied by derma-roller April 1, 2014

    Bug - Issue with view on explorer

    Issue with view on explorer

    the web is not opening on explorer. ( it look empty )

     

    on cherome am mozil look perfect.

    http://derma-roller.wix.com/skin

    • Bender Wix Team

      Replied by Bender April 1, 2014

      Hi!

       

      I checked your site using Internet Explorer 11, but wasn't able to reproduce the issue - please clear your browser's cache and try again. 

      I have merged your topic into this related thread. As stated in the best reply, Wix is compatible with IE version 9 and higher. I was able to view your site using IE but please note that I have the latest version installed.

       

      Please refer to the best reply for further information.

       

      If you still have trouble with the updated version of Internet Explorer, please let us know and we will assist you further.

  • haimbr

    Replied by haimbr April 1, 2014

    Interner explorer

    Why cant Internet explorer load my site correctly?

    privetcar.co.il

  • eyalcake

    Replied by eyalcake March 31, 2014

    I can't view my site

    I can't view my site using IE

    also lots of costumers complain about that

    what is the problem? can u help me solve this?

    Cake.co.il

    thanks

    http://www.cake.co.il/

    • Ellie Wix Team

      Replied by Ellie March 31, 2014

      Hi Eyal,

       

      Thank you for contacting us. I have merged your topic into this related thread. As stated in the best reply, Wix is compatible with IE version 9 and higher. I was able to view your site using IE but please note that I have the latest version installed.

       

      Please refer to the best reply for further information.

       

      Feel free to contact us again should you require any further assistance.

       

      All the best, Ellie
    • eyalcake

      Replied by eyalcake April 3, 2014

      what should i tell my customers then??

      download the latest version in order to view my menu??

      i dont think so

      thank you

    • oryi Wix Team

      Replied by oryi April 3, 2014

      Unfortunately this is the best we can offer you. They can alternatively use up-to-date versions of other browsers in the same way.

      All the best, Or
  • nanilazarova

    Replied by nanilazarova March 25, 2014

    Hello,

     

    I have another issue. My friends open the website: www.fingah.com with their comps.

     

    On me however, shows this on all browsers...

    What is the issue? Thanks in advance!

    • Barrios Wix Team

      Replied by Barrios March 26, 2014

      Hi,

       

      Please note that I  was able to visit http://www.fingah.com/ without experiencing any problems, please see screenshot below:

      .

       

      The domain configuration appears to be okay. Please make sure you assigned the domain to one of your Wix sites.
      For more information click here

       

      Let us know how it went and we are here should you require further assistance. 

  • skiefer2010

    Replied by skiefer2010 March 20, 2014

    Live site only shows blank page on Interent Explorer

    When I bring up my live site on Internet Explorer it only shows a blank page.  It shows up perfectly on Google Chrome.  Any ideas as to why?

    • CarleyS Wix Team

      Replied by CarleyS March 20, 2014

      Hi skiefer2010,

       

      If you are using an outdated version of Internet Explorer, it is possible that you would have trouble viewing your Wix site. I have merged your post to the relevant thread so that you can read the Best Reply above.

       

      If you still have trouble with the updated version of Internet Explorer, please let us know and we will assist you further.

       

      - Regards, Carley
  • chen46

    Replied by chen46 March 18, 2014

    Hi there,

    I have IE11 (!) and it still doesn't show my site right. :(

    Some of my clients choose to use IE - what can you do to help me help them?

    As you can see in the photos below, the toolbar is bugged, some of the the text is missing, The blog is not readable and when going into a blog post only the photo and the tags remain...

    My site address is: http://naturopath.co.il

    • Daniel M Wix Team

      Replied by Daniel M March 18, 2014

      Hi,

       

      Thanks for contacting us. 

      If you are using the Hebrew text with the Open Sans font on your site then you may experience a site loading issue on IE.

       

      The issue is caused by Google making changes to the font in use.

       

      We have approached Google regarding this matter and we will provide an update here once more information is available.

       

      For now, if you are looking to use Hebrew text, please refrain from using the Open Sans font.  Instead, please use one of our Hebrew fonts available to you in the text editor.

       

      You can follow this thread for updates on this issue.

       

      We apologize for the inconvenience.

      - Daniel M, Wix team.

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