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wix Wix Team


We are aware of this problem and are already working on a fix.

If you are also experiencing this problem, please post it here.

We will update on this thread.

 

Please check out this thread to learn how you can fix the position of certain elements in your site amongst browsers.

We apologize for any inconvenience that this may have caused you.

Replies (349 replies total)

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  • duowmusic

    Replied by duowmusic April 2, 2014

    The problem has only occurred with Firefox, and I've noticed it on two different computers.  On one of them, it only occurs when the firefox window is not on full screen.  On the other computer it's there all the time. I think the issue is that the photo ends halfway through the background, and it's creating some kind of break/shadow.  In your screen shot, if you look above the Mailing List and social bar banner, you can see that there is a weird horizontal line that suddenly lightens/shifts (which I also don't really like)--and that's where the vertical black line begins for me.  It doesn't show up when I preview it on wix or when I checked it on safari.  Please let me know if you know how I can fix it!

    Best,

    Arianna

    • Natty Wix Team

      Replied by Natty April 2, 2014

      Hey Arriana,

       

      I have merged this issue into the relevant thread.

      Please refer to the best reply above me. 

       

      We apologize for any inconvenience that this may have caused you.

  • CarleyS Wix Team

    Replied by CarleyS April 2, 2014

    Hi duowmusic,

     

    I had a look at your site on Chrome, Firefox and Internet Explorer and this line did not appear for me. Please see the screen shot below:

    Does this problem occur for you on all browsers or just in Safari? Please let us know which browsers you have used. In addition, please try from another computer and let us know if the problem persists.

     

    Once we have this information, we can assist you further.

    - Regards, Carley
  • duowmusic

    Replied by duowmusic April 1, 2014

  • Daniel Wix Team

    Replied by Daniel April 1, 2014

    Hi,

     

    Please provide us with a screen shot of the problem. For instructions on how to take a screenshot, please use this link.
     

    To upload the screenshot, simply click on the "Upload" button and follow the steps.
     

     

    Daniel - Wix support team
  • duowmusic

    Replied by duowmusic April 1, 2014

    line showing up halfway through site after publishing

    Dear Wix,

    For some reason, there is a line that is showing up on my website when I use firefox and it's not there when I preview the site through wix.  It's a vertical line running all the way through my background photo.  Do you have any idea what's causing this?  And how can I get rid of it? Thanks!

    Best,

    Arianna

  • aandmconsults

    Replied by aandmconsults March 11, 2014

    Cannot see images on Windows Browser

    Hello - Using Handyman template and really like the radio buttons with the included tool images.

    I have a MAC and use firefox for site building. Safari, in my experience, isn't user friendly when it comes to website building (Thinking maybe safari got their act together, I started with safari when first using wix and the editor froze).

    Had my business partner review our website on windows desktop and he could not see the radio button images, just the text, which was jumbled on his browser.

    Please let me know if there is a fix because it is very frustrating to build a page only for it to look unprofessional on another browser.

     

    Thanks,

    -OZ Jones

    • Tal Wix Team

      Replied by Tal March 12, 2014

      Hi OZ,

       

      I checked your beautiful site using Internet Explorer 11.

      Wix is compatible with Internet Explorer (version 9 and above), Firefox, Chrome and Safari.
       

      With the new HTML editor we give you option to use the advanced HTML5 technology which entails new capabilities and solutions for your site as well as comprehensive support for mobile devices. However, HTML5 is still a relatively new technology and it not yet fully supported by all browsers. These browsers will catch up with this technology, but to make sure things run smoothly, please make sure to update all your browsers to the most recent versions. You can easily check how well does your current browser support HTML5  here.

      To download the latest Internet Explorer browser please click  here

      You can also check out this site to see a detailed look at which browsers are better optimized for HTML5. 
       

      Notes
      1. Microsoft does not support IE9 on Windows XP. If you're using Windows XP, we suggest you use another browser. We hope Microsoft will provide a solution for supporting HTML5 in the Windows XP Operating System soon.

      You can see Microsoft's answer from their support here as well as a more in-depth explanation from their support forums here.


      2. If your viewers use IE8 please find instructions here.

       

      Please tell us how it went and whether you need any further assistance.

      Tal, Wix Team
  • carsod

    Replied by carsod March 8, 2014

    i have changed the background image on the site  to a smaller gif rather than a png - might have fixed it

    • Daniel M Wix Team

      Replied by Daniel M March 8, 2014

      Glad to hear this may have been resolved. Let us know should you require any further assistance, 

      - Daniel M, Wix team.
  • carsod

    Replied by carsod March 8, 2014

    My site still does not load properly in  safari Version 7.0.2 (9537.74.9)

    Retina, 15-inch, Late 2013

    Memory  16 GB 1600 MHz DDR3

    Processor  2.3 GHz Intel Core i7

    Software  OS X 10.9.2 (13C64)

    - when will this be rectified - I use my site to promote my exhibition project - this renders it a poor advertisement. When will this get fixed - i complained weeks ago!  I have provided all the info asked for.

  • Barrios Wix Team

    Replied by Barrios March 5, 2014


    We are aware of this problem and are already working on a fix.

    If you are also experiencing this problem, please post it here.

    We will update on this thread.

     

    Please check out this thread to learn how you can fix the position of certain elements in your site amongst browsers.

    We apologize for any inconvenience that this may have caused you.

     

  • davespencer

    Replied by davespencer March 5, 2014

    Page layout changes on different computers

    Hello,

    I have edited my website on a laptop (Macbook) in order for the layout to be consistent, but when I view the webpage on a desktop computer (iMac), the layout is completely different, with elements covering each other.

    What is there that I can do to remedy this?

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