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wix Wix Team

If you are getting this error, you already have a Google Apps account. If you already have an account with Google Apps or if your domain is already listed in Google Apps as an alias, you will not be able to purchase mailboxes through Wix but will have to go directly to Google and set up your account with them. For more information, click here.

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  • ayalabarak

    Replied by ayalabarak May 27, 2014

    new e mail acount

    hello

    i try to create a new e mail box wirh my wix acount.

    my domain is ayalabarak.com.

    when i try to connect an email acount i get a message saying i already have a google app aount and the page direct me back to my acount.

     

    how can i create a new a mail adress with wix/

     

    thank you?

    • Hércules Wix Team

      Replied by Hércules May 27, 2014

      Hey, 

      It seems that your domain is already listed in Google Apps as an alias and you will not be able to purchase mailboxes through Wix but will have to go directly to Google and set up your account with them.

      For more information, click here.

      Please let us know should you require any further assistance. 

      Hércules
  • eventsidekicks

    Replied by eventsidekicks May 26, 2014

    adding mailbox

    Hi, 2 weeks ago I tried out a google apps gmail account on a trial basis linking it to my domain (eventsidekicks.com) but think it would be easier to just buy from Wix. Unfortunately, Wix says I already have a google apps account but when I log into the google apps account, there is no way to cancel the trial as there is no dashboard to go to as it's a free trial account. Help!

    • Hércules Wix Team

      Replied by Hércules May 26, 2014

      We´re sorry, but there´s nothing we can do about this issue.

      If you already have an account with Google Apps or if your domain is already listed in Google Apps as an alias, you will not be able to purchase mailboxes through Wix but will have to go directly to Google and set up your account with them.

      Hércules
    • eventsidekicks

      Replied by eventsidekicks May 27, 2014

      HI! I've managed to cancel the trial so I no longer have an account with Google Apps. How do I proceed to set up my email with wix?

    • dinamiso Wix Team

      Replied by dinamiso May 27, 2014

      Hi,

      Unfortunately, once you opened a new mailbxo with Google apps, you will not be able to purchase one from Wix, even if you canceled the Google apps account.

       

      Thank you,

      Dina.

  • majd-aburass

    Replied by majd-aburass April 23, 2014

    I've just purchased a new domain and a premium account drosama.net , so i was trying to purchased emails for it as i did that for other domains by wix before but after assigning the no. of emails needed and hit BUY, this message shows " Oops it seems you already have a google apps account..." , how is that?!! i've just purchased the domain and didn't got inside any google !!!!

    help is appreciated...

    • Alina Wix Team

      Replied by Alina April 23, 2014

      Hey, 

      It seems that your domain is already listed in Google Apps as an alias and you will not be able to purchase mailboxes through Wix but will have to go directly to Google and set up your account with them.

      For more information, click here.

      Please let us know should you require any further assistance. 

      Alina, Wix Support Team
  • gotomymbox

    Replied by gotomymbox February 19, 2014

    Can't create email for account

    Hi,

    I have a Wix site (match-box.co.il) and I want to add email via Wix.

    I had Google apps account for my domain but I deleted it in order to create it via Wix.

    When I am trying to add mail account via Wix I get the error message above.

    How can I solve it?

    Regards,

    Eyal

     

  • vachertyson

    Replied by vachertyson December 15, 2013

    Oops! It seems you already have a Google Apps account

    I need a personal domain email for my site, tyson@blacktiewaiters.com, so I tried to purchase a mailbow. When I did, it said:

    "Oops! It seems you already have a Google Apps account
    We are unable to approve an additional account.
    Thank you for your understanding."

    I don't have a mailbox though?

     

  • steveschlotter

    Replied by steveschlotter November 22, 2013

    I am getting this error but I am not able to figure out how to fix it by following the link in Wix reply.  I just registered this domain when I signed up for Wix so I don't see how there could be already be an associated GA account.  

    • Leah Wix Team

      Replied by Leah November 22, 2013

      Hey,

       

      If your domain is already listed in Google Apps as an alias, you will not be able to purchase mailboxes through Wix but will have to go directly to Google and set up your account with them. For more information, click here.

      Sincerely, Leah Wix Team
    • steveschlotter

      Replied by steveschlotter November 22, 2013

      I've tried that, it says it is already in use and I need to verify that I own the domain but every method requires me to access the Google Apps account, which I did not set up or have any access to.  Could my domain name be stuck in some kind of limbo?  ssconsultingllc.com  

    • Yotam Wix Team

      Replied by Yotam November 22, 2013

      Hi,

      Unfortunately this is not an issue on our end but on Google's and we cannot help out here.

      You will have to contact google regarding this troublesome issue.

       

      Regards,

      Yotam Wix Team
    • steveschlotter

      Replied by steveschlotter November 22, 2013

      Hum... this is the proverbial "Catch 22".  When I try to access Google admin support it wants me to log into my Google Apps account...  which of course I can't do.  Any suggestions on how to contact a human at Google?  

    • Elia Wix Team

      Replied by Elia November 22, 2013

      Hi,

      Google's support page can be found here, along with all the contact information necessary.

      If you need further assistance or information, please let us know,

      Elia - Wix Support
  • wix Wix Team

    Replied by Wix KnowledgeBase October 7, 2013

    If you are getting this error, you already have a Google Apps account. If you already have an account with Google Apps or if your domain is already listed in Google Apps as an alias, you will not be able to purchase mailboxes through Wix but will have to go directly to Google and set up your account with them. For more information, click here.

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