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wix Wix Team

If you are experiencing a delay in receiving emails, or an email did not arrive to your Google Apps mailbox, please click here for Google Apps support.


For more FAQs about Google Apps, click here.

Replies(59 replies total)

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  • fergu7

    Replied by fergu7 March 26, 2014

    ok so ive troubleshooted my gmail as you suggested but its still not working......

    • Ritti Wix Team

      Replied by Ritti March 27, 2014


      Unfortunately we cannot troubleshoot this issue as the mailbox belongs to Google, we are only a reseller.

      Please contact them in order to receive help.

      Best, Ritti
    • fergu7

      Replied by fergu7 March 27, 2014

      ok...but can you check my website to see if it is set up properly to forward emails/ messages to my google inbox. I will then go to google for help

    • fergu7

      Replied by fergu7 March 27, 2014

      ive just checked with google and tested sending emails to my google inbox from my personal email account, which works...so the problem is with my wix website which is not forwarding emails from my contact page..it worked fine before I upgraded and gave you more money...please sort this asap because I am losing business.

    • Daniel M Wix Team

      Replied by Daniel M March 27, 2014



      I've checked your domains' configurations in your Manage Premium and I can see you've selected the email provider properly, so there shouldn't be an issue.


      If this change was made in the past 24 hours, please allow 24 hours to pass for changes to propagate.


      Let us know if this isn't the case and we can take investigate further,

      - Daniel M, Wix team.
  • fergu7

    Replied by fergu7 March 25, 2014

    Hi im not receiving emails into my google inbox...contacted them and they replied...but ive no idea what it all means...please help

    "Thank you for your message. I understand you are having an issue receiving emails from your site simonkennard.org.
    If you have a form (using PHP/ASP/etc) on your website that is configured to send a message to your Google Apps email account, but you never receive mail from your website's form, please perform the following tests:
    Send a message to your Google Apps email account from a non-Google Apps personal email account.
    Modify the form to send mail to your Gmail account, or another non-Google Apps personal email account.
    If both tests are successful, this issue is most likely caused by mail delivery settings on your webserver. Because your website and your Google Apps email address share the same domain name, the mail agent running on the server that hosts your website thinks that it is responsible for mail addressed to your domain name. This is a typical default setting.
    When someone submits the form on your website, the mail agent recognizes your domain name and concludes that it should be sending mail to itself. The mail agent will attempt to deliver the message locally.
    To resolve this issue, notify the mail agent running on the server that hosts your website that it is not also responsible for handling mail for your domain. Contact your web host for specific instructions. If you host your own website, contact the support team for your mail server software.
     If you would like any additional assistance on this issue or clarification on the above , let me know by replying to this message and I will be happy to help"


    • Natty

      Replied by Natty March 25, 2014

      Could you please try troubleshooting these steps. 

  • zhariclay

    Replied by zhariclay March 15, 2014


    I am not receiving emails in my Google Apps for Business email. I have my domain connected to godaddy.com and when I called GODADDY they said I would have to change my mail servers here. How can I do that?

    • Alina Wix Team

      Replied by Alina March 15, 2014


      I am sorry you are experiencing difficulties. I have updated the MX records for you. It may take up to 24 hours for the changes to take effect. 

      You can edit these records to the Wix Domain Manager (My Account > Domains). In the Wix Domain Manager, you can add MX records, A records,  CNAME records and TXT records. For more information about selecting an email provider and updating your domain records, click here.

      Please let us know should you require any further assistance. 


      Alina, Wix Support Team
    • zhariclay

      Replied by zhariclay March 17, 2014

      Hi Alina,

      You said that you updated the MX records for me. Does that mean that it will take care of my specific problem?

    • Natty

      Replied by Natty March 17, 2014

      Yes. Are you able to access your mails?

  • t-simpsonphotography

    Replied by t-simpsonphotography March 14, 2014

    hi, i bought an email of godaddy and it wont let me recieve emails, i called them and said i need to change my Dnote settings or Cname's but i cant find where i need to change these...?

    • Gat Wix Team

      Replied by Gat March 14, 2014


      Please follow the steps provided here .

      If you experience difficulties please forward us GoDaddy's full message and we will be happy to update the records for you.



      Gat Wix Team.
  • werideindustries

    Replied by werideindustries March 12, 2014



    I have recently remade my website to enable me to just have one premium subscription 

    i swapped over one of my subscriptions and stopped another and now my my emails don't work. I have 2 gmail accounts purchased through wix. Can you help? I'm loosing Buisness 




    • Barrios Wix Team

      Replied by Barrios March 12, 2014

      Hi Daniel,


      Please contact your domain host Web Address Registration  and make sure that the MX record and the A record, respectively are indeed correct.


      Let us know if you require further assistance! 

      Many thanks, Barrios
  • jamesemann

    Replied by jamesemann March 10, 2014

    Hello, I am also not able to access my mailbox through Google. When i follow the wiox steps i am simply told "user already has a google account"


    When I log into google i am faced with this screen, but i cant verify my email when i cant acces my mailbox?


    Please help!




    • Daniel M Wix Team

      Replied by Daniel M March 10, 2014

      Hi James,


      Have you checked the following account for Google's verification: 




      Please let us know,

      - Daniel M, Wix team.
    • jamesemann

      Replied by jamesemann March 10, 2014

      Daniel M,


      Yes I have, this is my regular mailbox I currently use for business so I can be 100% certain no email has been recieved.



    • Rapido Wix Team

      Replied by Rapido March 11, 2014

      If you already have an account with Google Apps or if your domain is already listed in Google Apps as an alias, you will not be able to purchase mailboxes through Wix but will have to go directly to Google and set up your account with them. For more information, click here.

  • Not Happy TB

    Replied by Not Happy TB March 7, 2014

    A word of caution on anybody transferring a domain into Wix and buying Google Mailboxes expecting the set-up to be simple and everything up and running in an hour.  Sure, Google will take your money, let you enter all the addresses, passwords etc leaving you thinking it's all ready to start.  Except it isn't - because you haven't verified that you "own" the domain.  Google won't tell you about that because it wants your money upfront but their verification process is a complex process for non-techies.  Why won't Google ask you for verification first?  Because when you see how complex it is, you'd never buy Google Mailboxes.  I so foolishly thought that Google might make the process easy and have been rewarded with no functioning mailboxes.

  • al0069

    Replied by al0069 March 5, 2014

    i am having a problem i have got 3 emails address from you and email are being sent but but i am getting no email replies even from text email i a sending from my own account please help

    • Ritti Wix Team

      Replied by Ritti March 5, 2014


      Did you check that emails are not being sent to the Junk or Spam folder? Where are you checking your emails? On a mail client or on the website?

      Best, Ritti
  • alekseyleonov

    Replied by alekseyleonov March 4, 2014

    Hello! How I can contact support private here, please?

  • alaindelaet

    Replied by alaindelaet February 27, 2014

    I have troubles setting up the email acount of my webite info@mocambocoffee.com on my samsung galaxy tab 3.

    when I log in it asks if its: pop3, mplan or something, or microsoft exchagnge  I took mplan and its the only way it comes on the screen to recieve emails but it keeps loading and notthing of emails come in

    Could you please help me thank up front 

    • Daniel M Wix Team

      Replied by Daniel M February 27, 2014

      Hi there,


      Thanks for contacting us. Please see here for more information.



      - Daniel M, Wix team.

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