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wix Wix Team

If you are experiencing a delay in receiving emails, or an email did not arrive to your Google Apps mailbox, please click here for Google Apps support.


For more FAQs about Google Apps, click here.

Replies(57 replies total)

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  • zhariclay

    Replied by zhariclay March 15, 2014


    I am not receiving emails in my Google Apps for Business email. I have my domain connected to godaddy.com and when I called GODADDY they said I would have to change my mail servers here. How can I do that?

    • Alina Wix Team

      Replied by Alina March 15, 2014


      I am sorry you are experiencing difficulties. I have updated the MX records for you. It may take up to 24 hours for the changes to take effect. 

      You can edit these records to the Wix Domain Manager (My Account > Domains). In the Wix Domain Manager, you can add MX records, A records,  CNAME records and TXT records. For more information about selecting an email provider and updating your domain records, click here.

      Please let us know should you require any further assistance. 


      Alina, Wix Support Team
    • zhariclay

      Replied by zhariclay March 17, 2014

      Hi Alina,

      You said that you updated the MX records for me. Does that mean that it will take care of my specific problem?

    • Natty

      Replied by Natty March 17, 2014

      Yes. Are you able to access your mails?

  • t-simpsonphotography

    Replied by t-simpsonphotography March 14, 2014

    hi, i bought an email of godaddy and it wont let me recieve emails, i called them and said i need to change my Dnote settings or Cname's but i cant find where i need to change these...?

    • Gat Wix Team

      Replied by Gat March 14, 2014


      Please follow the steps provided here .

      If you experience difficulties please forward us GoDaddy's full message and we will be happy to update the records for you.



      Gat Wix Team.
  • werideindustries

    Replied by werideindustries March 12, 2014



    I have recently remade my website to enable me to just have one premium subscription 

    i swapped over one of my subscriptions and stopped another and now my my emails don't work. I have 2 gmail accounts purchased through wix. Can you help? I'm loosing Buisness 




    • Barrios Wix Team

      Replied by Barrios March 12, 2014

      Hi Daniel,


      Please contact your domain host Web Address Registration  and make sure that the MX record and the A record, respectively are indeed correct.


      Let us know if you require further assistance! 

      Many thanks, Barrios
  • jamesemann

    Replied by jamesemann March 10, 2014

    Hello, I am also not able to access my mailbox through Google. When i follow the wiox steps i am simply told "user already has a google account"


    When I log into google i am faced with this screen, but i cant verify my email when i cant acces my mailbox?


    Please help!




    • Daniel M Wix Team

      Replied by Daniel M March 10, 2014

      Hi James,


      Have you checked the following account for Google's verification: 




      Please let us know,

      - Daniel M, Wix team.
    • jamesemann

      Replied by jamesemann March 10, 2014

      Daniel M,


      Yes I have, this is my regular mailbox I currently use for business so I can be 100% certain no email has been recieved.



    • Rapido Wix Team

      Replied by Rapido March 11, 2014

      If you already have an account with Google Apps or if your domain is already listed in Google Apps as an alias, you will not be able to purchase mailboxes through Wix but will have to go directly to Google and set up your account with them. For more information, click here.

  • Not Happy TB

    Replied by Not Happy TB March 7, 2014

    A word of caution on anybody transferring a domain into Wix and buying Google Mailboxes expecting the set-up to be simple and everything up and running in an hour.  Sure, Google will take your money, let you enter all the addresses, passwords etc leaving you thinking it's all ready to start.  Except it isn't - because you haven't verified that you "own" the domain.  Google won't tell you about that because it wants your money upfront but their verification process is a complex process for non-techies.  Why won't Google ask you for verification first?  Because when you see how complex it is, you'd never buy Google Mailboxes.  I so foolishly thought that Google might make the process easy and have been rewarded with no functioning mailboxes.

  • al0069

    Replied by al0069 March 5, 2014

    i am having a problem i have got 3 emails address from you and email are being sent but but i am getting no email replies even from text email i a sending from my own account please help

    • Ritti Wix Team

      Replied by Ritti March 5, 2014


      Did you check that emails are not being sent to the Junk or Spam folder? Where are you checking your emails? On a mail client or on the website?

      Best, Ritti
  • alekseyleonov

    Replied by alekseyleonov March 4, 2014

    Hello! How I can contact support private here, please?

  • alaindelaet

    Replied by alaindelaet February 27, 2014

    I have troubles setting up the email acount of my webite info@mocambocoffee.com on my samsung galaxy tab 3.

    when I log in it asks if its: pop3, mplan or something, or microsoft exchagnge  I took mplan and its the only way it comes on the screen to recieve emails but it keeps loading and notthing of emails come in

    Could you please help me thank up front 

    • Daniel M Wix Team

      Replied by Daniel M February 27, 2014

      Hi there,


      Thanks for contacting us. Please see here for more information.



      - Daniel M, Wix team.
  • flipfotobackoffice

    Replied by flipfotobackoffice February 25, 2014

    Hi I too have recently purchased a mailbox and I'm not receiving or even able to get into the email console through google apps.  It states that it is pending verification, but its been a week and I still have not access.  our domain is flipfotobooth.com  the email should be customercare@flipfotobooth.com.  Can you please help?

    Thank you so much for all your help.


    • Itamar Wix Team

      Replied by Itamar February 25, 2014

      To login to your Google Apps account please follow the instructions here.

      If you encounter any problem in the process, please provide us with a screen shot of the issue. For instructions on how to take a screenshot, please use this link.

      To upload the screenshot, simply click on the "Upload" button and follow the steps.


      Itamar, Wix team
  • balciunasrokas

    Replied by balciunasrokas February 11, 2014

    My google email box, purchased on Wix, has expired (due to lack of funds in may card). I want to renew my email account, but I can't find that option anywhere. And I can't create new mailbox because it says that I already have one - what can I do?

    • Léa Wix Team

      Replied by Léa February 11, 2014



      Please follow instruction here. You'll be able to purchase your email box


      Please keep us notified

      Pensez à vous abonner à notre chaîne Youtube pour visionner tous nos tutoriels : https://www.youtube.com/channel/UCy7ONifkKb8_cWLWgjub7Mg Léa - L'Équipe Wix -

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